Encanto Acapulco
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets not allowed |
Amenities
More about Encanto Acapulco
Encanto Acapulco
Overlooking Acapulco Bay at the highest point of Brisas Marqués, featuring a swimming pool, and boasting views up to 270 º to the Pacific Ocean and all of Acapulco´s bay. Tres Vidas golf course is near this ocean front hotel.
Comment: 30 Aug 2026
Stayed in: Aug 2026
Encanto Acapulco: Would Recommend
Hotel response
Comment: 2 Sep 2026
Thank you very much for taking the time to share such a thoughtful review. We are delighted to know you had a great stay and enjoyed our beautiful views, attentive service, thoughtfully designed spaces, and the cuisine at our restaurant.
We also truly appreciate your observation regarding the condition of some details in the rooms. Acapulco’s coastal climate and humidity certainly present ongoing maintenance challenges, but we understand that this should never detract from the overall experience. We will be reviewing the details you mentioned with our maintenance team and continuing to work carefully on the upkeep of our rooms.
Thank you as well for recommending Hotel Encanto Acapulco so wholeheartedly. We hope to have the pleasure of welcoming you back on your next visit to Acapulco.
Iliana Rodriguez
General Manager
Hotel Encanto Acapulco
Comment: 30 Aug 2026
Stayed in: Aug 2026
An amazing place, full of peace and outstanding views
Hotel response
Comment: 2 Sep 2026
Thank you so much for taking the time to share your experience with us. We are delighted to know that you enjoyed the peaceful atmosphere, breathtaking views, delicious cuisine, and the comfort of our spacious rooms.
It is especially wonderful to hear your kind words about our team. Their warmth and genuine willingness to help are an essential part of the Encanto experience, and your recognition means a great deal to all of us.
Thank you for recommending Hotel Encanto Acapulco. We truly hope to have the pleasure of welcoming you back very soon for another memorable stay.
Iliana Rodriguez
General Manager
Hotel Encanto Acapulco
Comment: 21 Jul 2026
Stayed in: Mar 2026
LOVED IT!
What truly made our experience unforgettable, though, was Karen.
I unfortunately got a terrible migraine during our stay, and Karen showed me a level of kindness that I will never forget. Without hesitation, she brought me ice for my head, helped me get medicine, and kept checking in to make sure I was okay. It’s easy to provide good customer service when everything is going well. It’s another thing entirely to care for someone when they’re having a difficult moment, and Karen did exactly that.
Throughout our stay she consistently went above and beyond with warmth, genuine compassion, and incredible attention to detail. She made us feel so welcomed and cared for, and her kindness left a lasting impression on both of us.
Karen is an absolute gem, and Encanto is incredibly fortunate to have her on their team. She embodies true hospitality.
Thank you, Karen, for making our vacation so special. We will always remember your kindness, and because of people like you, we cannot wait to return to Encanto.
Hotel response
Comment: 22 Jul 2026
Thank you so much for this beautiful review — it means the world to us.
Thank you for your wonderful words and for choosing Encanto Acapulco. We are delighted your stay exceeded expectations and that you enjoyed the views, design, food and peaceful atmosphere.
We are especially grateful you recognized Karen — her kindness and care reflect exactly the spirit of hospitality we strive for. We will share your heartfelt praise with Karen and the whole team; it will make their day.
We look forward to welcoming you back soon and to making your next stay just as special. Warmest thanks from all of us at Encanto
Acapulco.
Iliana Rodríguez.
Gerente General
Comment: 26 Apr 2026
Stayed in: Apr 2026
Best of best in design service and experience. Adriana and Pablo
We wholeheartedly recommend Hotel Encanto as the best destination in Acapulco and one of the finest in Mexico, where the peace and the beauty of colors and forms create a magical atmosphere that invites you simply to “be,” without longing for more, without the urge to seek anything beyond. It is admirable to see the deep understanding of a traveler’s needs that Aragonés demonstrates.
Every detail, every shape, every stone, every piece of marble, every plant, every flower forms a perfectly orchestrated symphony designed to delight all five senses. Bravo, Architect Aragonés; bravo to the entire Encanto team. You have managed to touch our deepest core. From today on, we are your most devoted ambassadors in the world.
Hotel response
Comment: 2 May 2026
Thank you for your truly inspiring and generous words. It is an honor to know that your experience at Hotel Encanto left such a meaningful impression, especially given your extensive travels around the world.
We are deeply grateful for your recognition of the design, atmosphere, and harmony envisioned by architect Miguel Ángel Aragonés, as well as for your kind acknowledgment of our team. Bety and Luis will be especially pleased to receive your mention.
Your description of Encanto as a place to simply “be” captures the essence of what we strive to offer, an experience where beauty, tranquility, and attentive service come together in perfect balance.
It would be a true pleasure to welcome you back, and we thank you sincerely for becoming ambassadors of Encanto.
Warm regards,
Iliana Rodriguez
General Manager
Comment: 11 Apr 2026
Stayed in: Apr 2026
The only real issue I had was the food, the quality was terrible and taste was subpar. I had to return a ceviche trio because the fish was completely off, dry and smelly. On my last day I had the sopes with cecina and immediately had an upset stomach. Dinner at the star restaurant was far below my expectations also for a “renowned chef menu”
Excellent location
Jacques Cousteau 51, Brisas del Marqués, Acapulco, 39887, Mexico|6.28 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
12:00 pm
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.

