Hotel Regnum Residence
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 11:00 am |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Spa
Front desk 24 hour
More about Hotel Regnum Residence
Hotel Regnum Residence
Hotel Regnum Residence is situated close to the Danube and to Budapest's Margaret Island. It offers air-conditioned rooms with free Wi-Fi and free soft drinks from the minibar.
Reviews from 
Solo traveller
Comment: 2 Jan 2026
Stayed in: Jan 2026
calming stay
This hotel boasts a quiet location and spacious rooms. I chose a room with a balcony. The staff are friendly, and the service was good.
Family traveller
Comment: 9 Aug 2026
Stayed in: Aug 2026
Bad
I am writing to formally escalate an extremely serious complaint regarding our stay at Hotel Regnum Residence.
The level of service, the condition of the accommodation, and, most importantly, the conduct of several members of the reception team have been completely unacceptable and far below any reasonable standard expected from a professional hotel.
Throughout our stay, we experienced multiple serious failures, including:
1. Breakfast Service – Failure to Provide the Promised Service
Food repeatedly ran out before the official breakfast period ended and was not adequately replenished. As a result, guests were unable to enjoy the breakfast service that was included in the accommodation.
1. Air Conditioning – Major Failure
The air conditioning was not functioning properly in both the main room and the annex. Given the extremely high temperatures, this seriously affected our comfort and our ability to sleep.
1. Refrigerator – Not Functioning
The refrigerator provided in the room was not working, representing another failure of a basic facility that should have been functional upon arrival.
1. Lack of Proper Luggage Assistance
There was no proper luggage assistance upon arrival or departure. Guests were left to handle their own luggage without the level of assistance reasonably expected from a professional hotel.
1. Extremely Rude and Unprofessional Reception Staff
The conduct of several members of the front desk/reception team, both male and female, was particularly unacceptable.
We encountered staff members who were extremely rude, dismissive, disrespectful, unhelpful, and lacking in basic customer-service professionalism and competence.
Rather than professionally addressing legitimate guest concerns, their attitude was confrontational and dismissive. We were made to feel that our legitimate requests and complaints were an inconvenience rather than matters the hotel had a responsibility to resolve.
This was not an isolated incident involving one employee. The repeated nature of this behavior raises serious concerns regarding staff training, supervision, and management.
Reception staff are the primary representatives of the hotel and are expected to demonstrate courtesy, professionalism, competence, and respect at all times. The behavior we experienced fell significantly below these basic expectations.
OVERALL FAILURE OF HOTEL MANAGEMENT
These issues cannot reasonably be dismissed as isolated inconveniences.
We experienced serious failures involving:
* Accommodation facilities
* Air conditioning
* Refrigerator
* Breakfast service
* Luggage assistance
* Customer service
* Reception staff conduct and professionalism
Taken together, these failures substantially affected the quality of our entire stay and demonstrate a serious failure in both accommodation standards and customer service.
DEMAND FOR 100% FULL REFUND
Considering the number, seriousness, and cumulative impact of these failures, I am formally demanding a FULL REFUND OF 100% OF THE ENTIRE AMOUNT PAID FOR OUR ACCOMMODATION.
I am not requesting a token gesture, complimentary service, or minor discount.
Given the extent of the problems and the unacceptable treatment we received, a partial refund would not constitute an adequate resolution.
Our requested resolution is clear: a 100% refund of the entire accommodation amount paid.
FORMAL ESCALATION
I request that this complaint be immediately escalated to senior hotel management/General Management and that the conduct of the reception staff involved be formally investigated.
I expect a written response addressing:
1. Why the air conditioning was not functioning properly;
2. Why the refrigerator was not functioning;
3. Why breakfast repeatedly ran out before the official end of service;
4. Why proper luggage assistance was not provided;
5. What action will be taken regarding the unacceptable conduct of the reception staff; and
6. When and how the full 100% refund will be processed.
A generic apology will not be considered an adequate resolution.
If this matter is not resolved appropriately and promptly, I reserve the right to escalate the complaint further through the relevant consumer protection and tourism authorities in Hungary, as well as through the booking/payment channel used for the reservation.
I expect a prompt written response from senior management confirming the arrangements for the full refund of the accommodation amount paid.
Sincerely,
Mohamed noureldin
Room 306
booking number
6103868012
Dates of Stay from 4/8 to 7/8
The level of service, the condition of the accommodation, and, most importantly, the conduct of several members of the reception team have been completely unacceptable and far below any reasonable standard expected from a professional hotel.
Throughout our stay, we experienced multiple serious failures, including:
1. Breakfast Service – Failure to Provide the Promised Service
Food repeatedly ran out before the official breakfast period ended and was not adequately replenished. As a result, guests were unable to enjoy the breakfast service that was included in the accommodation.
1. Air Conditioning – Major Failure
The air conditioning was not functioning properly in both the main room and the annex. Given the extremely high temperatures, this seriously affected our comfort and our ability to sleep.
1. Refrigerator – Not Functioning
The refrigerator provided in the room was not working, representing another failure of a basic facility that should have been functional upon arrival.
1. Lack of Proper Luggage Assistance
There was no proper luggage assistance upon arrival or departure. Guests were left to handle their own luggage without the level of assistance reasonably expected from a professional hotel.
1. Extremely Rude and Unprofessional Reception Staff
The conduct of several members of the front desk/reception team, both male and female, was particularly unacceptable.
We encountered staff members who were extremely rude, dismissive, disrespectful, unhelpful, and lacking in basic customer-service professionalism and competence.
Rather than professionally addressing legitimate guest concerns, their attitude was confrontational and dismissive. We were made to feel that our legitimate requests and complaints were an inconvenience rather than matters the hotel had a responsibility to resolve.
This was not an isolated incident involving one employee. The repeated nature of this behavior raises serious concerns regarding staff training, supervision, and management.
Reception staff are the primary representatives of the hotel and are expected to demonstrate courtesy, professionalism, competence, and respect at all times. The behavior we experienced fell significantly below these basic expectations.
OVERALL FAILURE OF HOTEL MANAGEMENT
These issues cannot reasonably be dismissed as isolated inconveniences.
We experienced serious failures involving:
* Accommodation facilities
* Air conditioning
* Refrigerator
* Breakfast service
* Luggage assistance
* Customer service
* Reception staff conduct and professionalism
Taken together, these failures substantially affected the quality of our entire stay and demonstrate a serious failure in both accommodation standards and customer service.
DEMAND FOR 100% FULL REFUND
Considering the number, seriousness, and cumulative impact of these failures, I am formally demanding a FULL REFUND OF 100% OF THE ENTIRE AMOUNT PAID FOR OUR ACCOMMODATION.
I am not requesting a token gesture, complimentary service, or minor discount.
Given the extent of the problems and the unacceptable treatment we received, a partial refund would not constitute an adequate resolution.
Our requested resolution is clear: a 100% refund of the entire accommodation amount paid.
FORMAL ESCALATION
I request that this complaint be immediately escalated to senior hotel management/General Management and that the conduct of the reception staff involved be formally investigated.
I expect a written response addressing:
1. Why the air conditioning was not functioning properly;
2. Why the refrigerator was not functioning;
3. Why breakfast repeatedly ran out before the official end of service;
4. Why proper luggage assistance was not provided;
5. What action will be taken regarding the unacceptable conduct of the reception staff; and
6. When and how the full 100% refund will be processed.
A generic apology will not be considered an adequate resolution.
If this matter is not resolved appropriately and promptly, I reserve the right to escalate the complaint further through the relevant consumer protection and tourism authorities in Hungary, as well as through the booking/payment channel used for the reservation.
I expect a prompt written response from senior management confirming the arrangements for the full refund of the accommodation amount paid.
Sincerely,
Mohamed noureldin
Room 306
booking number
6103868012
Dates of Stay from 4/8 to 7/8
Couple
Comment: 12 Jul 2026
Stayed in: Jul 2026
Not 4 stars
We have never been in a hotel with such catastrophic room cleaning; throughout the entire week, neither a sink nor the floor was cleaned, despite complaints at the front desk. The breakfast was unimaginative; how the hotel achieved 4 stars is a mystery to us.
Couple
BR
Comment: 28 Jun 2026
Stayed in: Jun 2026
Bugs everywhere
It is a hard one to evaluate. The positives were: great room size, nice breakfast, great location (only 2 blocks away from the Parliament view and the river). Nearby restaurants and near major attractions in Buda side.
The negatives: the AC was not working well, the room was VERY hot, even during the night. I had to get a fan to help.
Also, there were at least 4 spiders in the bedroom, lots of ants in the bathroom. The towels were very old and even shredded, not really good. The bathroom had mold on the ceiling and even though there was a coffee machine, there were no capsules. It has potential but needs to work on these details.
The negatives: the AC was not working well, the room was VERY hot, even during the night. I had to get a fan to help.
Also, there were at least 4 spiders in the bedroom, lots of ants in the bathroom. The towels were very old and even shredded, not really good. The bathroom had mold on the ceiling and even though there was a coffee machine, there were no capsules. It has potential but needs to work on these details.
Anonymous traveller
Comment: 19 Jun 2026
Stayed in: Jun 2026
The room was big and had everything we needed. The room is clean but could be cleaner. Floor felt a bit sticky.
Very good location
Ganz u. 8, Víziváros, Budapest, 1025, Hungary|1.4 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
11:00 am
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hotel Regnum Residence: FAQs
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