Wall Street - Maestro
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Amenities
More about Wall Street - Maestro
Wall Street - Maestro
Featuring a terrace and a 24-hour front desk, Wall Street - Maestro is set in the Primorsky district in Odessa, 300 metres from Deribasovskaya Street and 700 metres from Odessa Theatre of Opera and Ballet.
UA
Comment: 17 Sep 2020
Stayed in: Sep 2020
Great Hotel Great Staff
Comment: 15 Oct 2024
Stayed in: Oct 2024
Never book this hotel with pets
Intro:
1) Before planning a holiday in honor of the Bday, we booked a hotel through a high level of selection and the possibility of accommodation with pets.
We aware staff of the dog.
The service of housing with a pet was paid additional to the fare.
2) When checking into the room, there was a dog bed, a bowl for food and water.
The bed was in begd condition.
On BDay, while we’ve been in the room, we told the staff that today we don’t need to clean your room (10/08/2024).
After this conversation, we left the dog in the room and went to celebrate the holiday.
2) At 6:30 p.m., we received a call from Administrator Yana, who informed me that our dog had left the hotel after the cleaner. The staff let him went out.
Negligence and customer orientation, which comes from a unhealthy mind:
1) As it turned out, the administrator on behalf of the hotel wanted to congrats on BDay. As a result, without our warned and asking, the administrator came to the room, the dog ran away.
2) Through those on that day, the concierge who can be at the entrance to the hotel and control the entrance and exit, being daily, and the doors were open, without any effort, he ran into the place and got lost.
//A dog of the Chihuahua breed, 3.5 kg of weight, losted in the center of a place cwowded by people.
Searching for a family member and no effort fron hotels’ staff: 1) In the period from 18:30 to 24:00 there was a searching for the pet. We walked around 27 km. It was impossible to find him.
All the locals with powerful forces managed to post publicity on local public pages on social networks FB, telegram and Instagram with publicity about the creature’s search.
2) On the side of the hotel, the help was taken away: - Printing advertisement, as we were glued by hand in the quarters of the order - No real essence of the information (circumstances, as was the story about the rest) - Absolute absence of active and passive activities on the side of the administration of the hotel (keruyuchy hotelel and administrator)
Next day - On security cameras, it was established that the dog in the period from 04:00 to 5:20 was lying at the entrance.
BUT neither the guard nor the administrator allowed the dog come in and did not inform us about it. The guard were just sleeping.
- About 5:30 I received a call from an girl who had seen the post and told me that she had seen our dog near the hotel.
I ran out of the hotel and continue searching
- At 11:00 a.m. we received a call from the hotel, in which we were informed that the administrator, on her way home, had noted the our dog - At 11:20, we spoke to administrator.
Hotel made compensation for the first visit to vet
As of the end of 10/09/2024: 1) our pet has an twistes knee
(the vets conclusions after fastening) 2) awfull mood 3) no worries from hotel about the pet
In conclusion: I do not recommend this hotel for accommodation with pets,1) the hotel and representatives are negligently placed to the level of reliability taken to ensure the safety of the minds of the creatures 2) do not take any responsibility for guests
Customer orientation is more important than a common sense. The hotel just follow the rulls without taking care of real customer nessecities. Taking pets to this hotel is very risky.
Comment: 11 Sep 2021
Stayed in: Sep 2021
Not a good experience
It was not a good experience and I will not repeat it.
Comment: 19 Feb 2021
Stayed in: Feb 2021
Communication
Hotel response
Comment: 4 Mar 2021
We are always attentive to our regular guests and try to meet them. Check in at the hotel at 14:00, you wanted to check in at 12:00, but your room was not ready yet, therefore, as an alternative, you were offered to check in earlier without paying in another room.
Hugged, Wall Street Team
Comment: 19 Jan 2020
Stayed in: Jan 2020
Superb business hotel
Walls are a bit thin.
Greatest location. Recommended!
Hotel response
Comment: 14 Feb 2020
Excellent location
Vitse Admirala Zhukova lane, 12, Prymors'kyi district, Odesa, 65026, Ukraine|0.3 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
