Toc Hostel Malaga
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 11:00 am |
Pets | Pets not allowed |
Amenities
More about Toc Hostel Malaga
Toc Hostel Malaga
Well set in the centre of Málaga, TOC Hostel Malaga provides air-conditioned rooms, a shared lounge, free WiFi and a bar. Popular points of interest nearby include Alcazaba, Malaga Park and Malaga Cathedral.
Comment: 3 Aug 2026
Stayed in: Jul 2026
Comment: 17 Aug 2026
Stayed in: Jun 2026
Comment: 30 Jul 2026
I hope everyone who scrolls past this takes a moment to read to avoids repeating my tragedy in this hotel!
The payment was successfully completed, and I was able to provide clear proof that the payment had gone through. However, due to what was later acknowledged to be a problem with this hotel's reservation system, the hotel did not receive my reservation. Despite this being entirely outside of my control, the front desk refused to honour my booking. They also made no effort to assist me with either checking in or obtaining a refund, even though I repeatedly showed valid proof that my payment had been successfully processed.
During our discussion, the front desk employee behaved in an extremely rude and unprofessional manner, making constructive communication almost impossible.
Because of this, I repeatedly requested to speak with the hotel manager. Every request was refused.
Instead of attempting to resolve the situation, the employee repeatedly demanded that I leave the hotel, threatened to call the police, move my belongings without my permission, and even attempted to physically push me out of the property.
By around midnight, I was exhausted and wanted to avoid further conflict. Therefore, I made a second reservation for the same hotel through Booking.com.
The reservation was accepted by your hotel through the Booking.com system. Nevertheless, the same front desk employee still refused to allow me to check in. Yet he offered no solution regarding my accommodation or the payment I had already made.
I found this behaviour completely unreasonable and unacceptable.
Believing that the police might help resolve either my accommodation or refund issue, I asked the front desk employee to call them.
When the police arrived, they spoke only Spanish. Since the call had been made by the hotel, they appeared to rely solely on the version of events provided by your staff. They simply instructed me to leave and provided no assistance regarding my paid reservation, refund, or accommodation.
As a result, at approximately 1:00 a.m., I was forced to leave your hotel and have no place to stay in the middle of the night.
The following day, 28 July, I returned to the hotel to discuss the matter again. This time, the hotel manager was present. The manager admitted that the problem had indeed been caused by the hotel's reservation system. However, despite acknowledging this, he chose to place complete trust in the previous night's employee's account of the incident. He showed no willingness to listen patiently to my explanation of what had happened from my perspective.
Only after I repeatedly insisted was my payment finally refunded in person.
I did not receive any sincere apology, nor was any form of compensation offered for the financial loss, the hours I spent trying to resolve the issue, the stress I endured, or the humiliating way I was treated.
What an unfairly and disrespectfully treatment throughout this entire incident! I hope none of you will experience in this hotel again!
Comment: 17 Jul 2026
Scammed by the staff. Avoid this place!
Comment: 10 Jul 2026
Stayed in: Jul 2026
Very good location
C. Comedias, 18, Centro, Málaga, 29008, Spain|0.27 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
11:00 am
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.

