Soho Boutique Opera
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Soho Boutique Opera
Soho Boutique Opera
Well situated in the centre of Madrid, Soho Boutique Opera offers buffet breakfast and free WiFi throughout the property. Each accommodation at the 4-star hotel has city views, and guests can enjoy access to a fitness centre.
Reviews from 
Couple
Comment: 20 Aug 2026
Stayed in: Aug 2026
Perfect location
Perfect location with walking distance to most attractions. The people at the reception were very helpful and friendly. The room was big enough, clean and the air-conditioning was chilling us during the night. We also enjoyed our breakfast at the hotel.
Hotel response
Comment: 25 Aug 2026
Thank you very much for your wonderful review! We are delighted that you enjoyed our perfect location, spacious and clean room, comfortable air-conditioning, and breakfast. We are especially pleased to hear that our reception team made such a positive impression with their helpfulness and friendliness. We truly value our team’s commitment to providing warm and attentive service to every guest. We hope to welcome you back to Madrid very soon!
Couple
Comment: 18 Aug 2026
Stayed in: Aug 2026
Hotel Soho Boutique Madrid
I had a beautiful few days in the heart of Madrid. Hotel sign was a bit small so the place was a little hard to notice but the hotel was perfect. Very nice and clean and the staff were very nice. Yes I would go back there.
Hotel response
Comment: 19 Aug 2026
Thank you very much for your lovely review! We are delighted to hear that you enjoyed your stay in the heart of Madrid and that you found our hotel clean, comfortable and welcoming. It is especially wonderful to know that our team made such a positive impression on you.
We also appreciate your feedback regarding the hotel sign. We understand how important it is for our guests to find us easily, and we will certainly take your comment into consideration.
It would be a pleasure to welcome you back on your next visit to Madrid. We look forward to seeing you again!
Kind regards,
The Hotel Team
We also appreciate your feedback regarding the hotel sign. We understand how important it is for our guests to find us easily, and we will certainly take your comment into consideration.
It would be a pleasure to welcome you back on your next visit to Madrid. We look forward to seeing you again!
Kind regards,
The Hotel Team
Family traveller
Comment: 24 Jul 2026
Stayed in: Jul 2026
Well located
Small establishment very well located with services of sufficient quality for this type of establishment. Magnificent wooden staircase if you decide not to systematically take the elevator. The rooms are small but well appointed. Everything is clean, which doesn't hurt. Breakfast is the only point where I have a complaint, the selection being relatively limited. The staff at the reception is pleasant.
Hotel response
Comment: 29 Jul 2026
Chère Françoise,
Merci beaucoup d'avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié notre emplacement, la propreté de l'établissement, le charme de notre escalier en bois ainsi que l'accueil de notre équipe. Nous vous remercions également pour votre remarque concernant le petit-déjeuner. Vos commentaires sont précieux et nous aident à continuer d'améliorer nos services. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d'un prochain séjour.
Cordialement
Merci beaucoup d'avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié notre emplacement, la propreté de l'établissement, le charme de notre escalier en bois ainsi que l'accueil de notre équipe. Nous vous remercions également pour votre remarque concernant le petit-déjeuner. Vos commentaires sont précieux et nous aident à continuer d'améliorer nos services. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d'un prochain séjour.
Cordialement
Family traveller
Comment: 22 Jul 2026
Stayed in: Jul 2026
Very questionable treatment
Our experience was very unfortunate.
If you are traveling as a family, I recommend that you confirm directly with the hotel that the reservation correctly reflects the number of guests. In our case, the reservation ended up registering only 4 people when we were traveling with 5.
I understand that in Spain there are regulations regarding guest registration and the maximum occupancy of rooms. My dissatisfaction is not with the regulations, but with the lack of flexibility to resolve an exceptional situation.
We arrived at dawn with two rooms paid for and offered to pay a supplement so that, just for that night, one room could accommodate three people. It was not possible. There was also no availability at the hotel or in the surrounding area, so my husband and I ended up spending the night in the reception area.
I want to acknowledge that the receptionist was always respectful and tried to help within the limitations he had. My complaint is directed at the hotel management, since there was never a person in charge who sought a solution.
I have traveled through many countries and had never experienced a level of inflexibility like this. Rules are important, but so is the way people are treated.
If you are traveling as a family, I recommend that you confirm directly with the hotel that the reservation correctly reflects the number of guests. In our case, the reservation ended up registering only 4 people when we were traveling with 5.
I understand that in Spain there are regulations regarding guest registration and the maximum occupancy of rooms. My dissatisfaction is not with the regulations, but with the lack of flexibility to resolve an exceptional situation.
We arrived at dawn with two rooms paid for and offered to pay a supplement so that, just for that night, one room could accommodate three people. It was not possible. There was also no availability at the hotel or in the surrounding area, so my husband and I ended up spending the night in the reception area.
I want to acknowledge that the receptionist was always respectful and tried to help within the limitations he had. My complaint is directed at the hotel management, since there was never a person in charge who sought a solution.
I have traveled through many countries and had never experienced a level of inflexibility like this. Rules are important, but so is the way people are treated.
Hotel response
Comment: 23 Jul 2026
Estimada Stay24956635883:
En primer lugar, lamentamos sinceramente que la situación vivida durante su llegada al hotel resultara desagradable para usted y su familia. Desde recepción procuramos ofrecer siempre la mejor atención posible y ayudar a nuestros huéspedes a resolver cualquier incidencia relacionada con su reserva.
No obstante, en determinadas ocasiones debemos actuar dentro de las limitaciones operativas y legales que nos son de aplicación, por lo que no siempre podemos ofrecer la solución que el cliente desea.
Nosotros recibimos una reserva para dos habitaciones dobles, con una ocupación de dos adultos en cada una de ellas, es decir, un total de cuatro huéspedes. A su llegada se presentaron cinco personas, por lo que la reserva no coincidía con la ocupación real. Por este motivo, siempre recomendamos revisar la confirmación que la página desde la que realizan la reserva envía tras realizar la misma, ya que permite detectar cualquier posible error con antelación y buscar una solución antes de la llegada al hotel, minimizando así las molestias para el cliente.
En una situación como esta, las únicas alternativas que podríamos ofrecer serían cambiar una de las habitaciones dobles por una habitación triple, abonando el suplemento correspondiente, o contratar una habitación adicional de uso individual para la quinta persona. Sin embargo, ninguna de estas opciones era posible, ya que el hotel se encontraba completamente ocupado en el momento de su llegada.
A pesar de ello, y aunque ya no disponíamos de disponibilidad en nuestro establecimiento, el recepcionista realizó varias gestiones y llamadas para intentar localizar un alojamiento alternativo para ustedes.
Asimismo, queremos aclarar que la imposibilidad de alojar a una persona adicional no responde a una política interna del hotel, sino al cumplimiento de la normativa vigente. Todos los huéspedes deben quedar debidamente registrados y alojados en una habitación autorizada para la ocupación correspondiente. Al no disponer de habitaciones triples disponibles, no podíamos alojar a una quinta persona en una habitación doble.
En todo momento, el hotel estuvo en disposición de prestar exactamente el servicio contratado, es decir, dos habitaciones dobles para un total de cuatro personas. Lamentamos sinceramente que la resolución de esta incidencia no haya sido la esperada por su parte.
No obstante, todas las actuaciones realizadas por nuestro equipo se ajustaron a la normativa vigente y a las posibilidades reales del establecimiento en ese momento.
Reciba un cordial saludo.
En primer lugar, lamentamos sinceramente que la situación vivida durante su llegada al hotel resultara desagradable para usted y su familia. Desde recepción procuramos ofrecer siempre la mejor atención posible y ayudar a nuestros huéspedes a resolver cualquier incidencia relacionada con su reserva.
No obstante, en determinadas ocasiones debemos actuar dentro de las limitaciones operativas y legales que nos son de aplicación, por lo que no siempre podemos ofrecer la solución que el cliente desea.
Nosotros recibimos una reserva para dos habitaciones dobles, con una ocupación de dos adultos en cada una de ellas, es decir, un total de cuatro huéspedes. A su llegada se presentaron cinco personas, por lo que la reserva no coincidía con la ocupación real. Por este motivo, siempre recomendamos revisar la confirmación que la página desde la que realizan la reserva envía tras realizar la misma, ya que permite detectar cualquier posible error con antelación y buscar una solución antes de la llegada al hotel, minimizando así las molestias para el cliente.
En una situación como esta, las únicas alternativas que podríamos ofrecer serían cambiar una de las habitaciones dobles por una habitación triple, abonando el suplemento correspondiente, o contratar una habitación adicional de uso individual para la quinta persona. Sin embargo, ninguna de estas opciones era posible, ya que el hotel se encontraba completamente ocupado en el momento de su llegada.
A pesar de ello, y aunque ya no disponíamos de disponibilidad en nuestro establecimiento, el recepcionista realizó varias gestiones y llamadas para intentar localizar un alojamiento alternativo para ustedes.
Asimismo, queremos aclarar que la imposibilidad de alojar a una persona adicional no responde a una política interna del hotel, sino al cumplimiento de la normativa vigente. Todos los huéspedes deben quedar debidamente registrados y alojados en una habitación autorizada para la ocupación correspondiente. Al no disponer de habitaciones triples disponibles, no podíamos alojar a una quinta persona en una habitación doble.
En todo momento, el hotel estuvo en disposición de prestar exactamente el servicio contratado, es decir, dos habitaciones dobles para un total de cuatro personas. Lamentamos sinceramente que la resolución de esta incidencia no haya sido la esperada por su parte.
No obstante, todas las actuaciones realizadas por nuestro equipo se ajustaron a la normativa vigente y a las posibilidades reales del establecimiento en ese momento.
Reciba un cordial saludo.
Anonymous traveller
Comment: 7 Aug 2026
Stayed in: Jul 2026
Great location, staff were friendly, and the later check-out time was excellent for my flight
Excellent location
C. de las Veneras, 2, Centro, Madrid, 28013, Spain|0.65 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Soho Boutique Opera: FAQs
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