Meliá Bilbao
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Spa
Front desk 24 hour
Meliá Bilbao: reviews
Reviews from 
Couple
Comment: 21 Jul 2026
Very poor for the price
As we were traveling with a small dog and the hotel advertised that they were dog-friendly and the rooms had air conditioning we booked for one night. We arrived in the middle of a dangerously scorching heatwave, (43C) and when we checked in we were informed that there would be a 28€ parking fee and a €55 fee for the dog. (Outrageous)Moreover we had to sign a contract that we would not leave the dog alone in the room at anytime. Once in the room, the carpeting was stained and the walls were scuffed. The drain plug in the bathtub wasn’t working so I had to call for the technician. While we were waiting for his arrival I tried to adjust the air conditioning to a cooler temperature I realized that it didn’t work. It was set at a fixed temperature and that was it. When the repairman arrived I asked to look at the air conditioner and to my great astonishment he said that nothing could be done. So in the end we saw nothing of Bilbao because we couldn’t and wouldn’t leave our dog in the warm room by himself. We couldn’t take him to the pool or any of the sites to visit. In essence it was a complete waste of time and money. When I complained they didn’t even apologize for the inconvenience.
The location is a bit far from the city center. The only decent thing was the breakfast buffet. But as we had the dog with us (because we were forbidden to leave him in the room) they set our table in the lobby away from the buffet. We felt like lepers being separated from everything because we had a small dog. Avoid this hotel at all costs!
The location is a bit far from the city center. The only decent thing was the breakfast buffet. But as we had the dog with us (because we were forbidden to leave him in the room) they set our table in the lobby away from the buffet. We felt like lepers being separated from everything because we had a small dog. Avoid this hotel at all costs!
Hotel response
Comment: 27 Jul 2026
Dear Sir,
Thank you for this review about your stay with us at Meliá Bilbao.
We are pleased you appreciated the quality of our breakfast buffet.
We are sorry to learn that your stay did not meet your expectations and regret that several aspects of your experience affected your overall impression of the hotel.
We regret that the condition of your room and your perception of the air conditioning affected your comfort. Our Housekeeping team follows strict cleaning protocols, while our facilities are subject to regular maintenance and preventive inspections to provide our guests with the best possible stay. We are therefore sorry that your experience did not reflect these standards.
We also regret that your experience with our Pet Friendly service did not meet your expectations. Information regarding the applicable conditions and associated charges is available on our website, and our team is always available to provide any additional information or assistance our guests may require before or during their stay. We are sorry if this information did not meet your expectations or affected your overall experience.
Feedback such as yours is greatly appreciated, as it helps us continue reviewing our services and identifying opportunities for improvement.
We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,
Diego C., Meliá Bilbao Team
Thank you for this review about your stay with us at Meliá Bilbao.
We are pleased you appreciated the quality of our breakfast buffet.
We are sorry to learn that your stay did not meet your expectations and regret that several aspects of your experience affected your overall impression of the hotel.
We regret that the condition of your room and your perception of the air conditioning affected your comfort. Our Housekeeping team follows strict cleaning protocols, while our facilities are subject to regular maintenance and preventive inspections to provide our guests with the best possible stay. We are therefore sorry that your experience did not reflect these standards.
We also regret that your experience with our Pet Friendly service did not meet your expectations. Information regarding the applicable conditions and associated charges is available on our website, and our team is always available to provide any additional information or assistance our guests may require before or during their stay. We are sorry if this information did not meet your expectations or affected your overall experience.
Feedback such as yours is greatly appreciated, as it helps us continue reviewing our services and identifying opportunities for improvement.
We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,
Diego C., Meliá Bilbao Team
Couple
Comment: 19 Jul 2026
Not 5 star.
This is not a 5 star hotel. We splurged on this hotel for a 5 night stay at the club level. Upon check in we were told there's no parking, so we had to park 4+ blocks away and walk back to the hotel. The club lounge closed early so we weren't able to access the lounge area. Our room was incredibly dirty-stained carpets, scuff marks on every wall, stains on pillow, visible grime left on bathroom floor and in the tub. The shower went from scalding hot to cold every 30 seconds. We stayed only one night as we arrived late and cancelled the rest of the stay. Still waiting on refund. Customer service was mediocre. We booked at the Artist down the street and highly recommend it-fantastic hotel!!
Hotel response
Comment: 27 Jul 2026
Dear Madam,
Thank you for staying with us at Meliá Bilbao, and for taking the time to review your experience.
We are sorry to learn that your stay did not meet your expectations and regret that several aspects of your experience affected your overall impression of the hotel.
We sincerely regret the inconvenience you experienced regarding the parking availability, the condition of your room, the issues you encountered with the bathroom facilities and the service provided during your stay. Our Housekeeping team follows strict cleaning protocols, and our facilities are subject to regular maintenance and preventive inspections to provide our guests with the best possible stay. We are therefore sorry that your experience did not reflect these standards.
We also regret that your experience with our Club facilities and the service received did not meet your expectations. Providing attentive, professional and welcoming hospitality is one of our main priorities, and we are sorry that this was not your perception during your visit.
Regarding your request, our hotel team will be contacting you directly to review your case personally and provide you with further assistance.
Feedback such as yours is greatly appreciated, as it helps us continue reviewing our services and identifying opportunities for improvement.
We look forward to welcoming you back.
Best wishes,
Diego C., Meliá Bilbao Team
Thank you for staying with us at Meliá Bilbao, and for taking the time to review your experience.
We are sorry to learn that your stay did not meet your expectations and regret that several aspects of your experience affected your overall impression of the hotel.
We sincerely regret the inconvenience you experienced regarding the parking availability, the condition of your room, the issues you encountered with the bathroom facilities and the service provided during your stay. Our Housekeeping team follows strict cleaning protocols, and our facilities are subject to regular maintenance and preventive inspections to provide our guests with the best possible stay. We are therefore sorry that your experience did not reflect these standards.
We also regret that your experience with our Club facilities and the service received did not meet your expectations. Providing attentive, professional and welcoming hospitality is one of our main priorities, and we are sorry that this was not your perception during your visit.
Regarding your request, our hotel team will be contacting you directly to review your case personally and provide you with further assistance.
Feedback such as yours is greatly appreciated, as it helps us continue reviewing our services and identifying opportunities for improvement.
We look forward to welcoming you back.
Best wishes,
Diego C., Meliá Bilbao Team
Family traveller
Comment: 12 Jul 2026
A Five-Star Price for a Two-Star Experience.
We stayed recently and, despite the hotel’s five-star positioning, the experience fell well short at every stage.
Communication was poor from the start. I emailed ahead with several questions and never received a reply, then called about an hour before arrival with a parking question — again, little help. As a native English speaker living in Italy, I’d expect no language barrier at this category of hotel, yet this was one of many friction points.
On arrival, staff met us at the garage entrance with no offer to help with luggage — not even down to reception, despite clearly seeing we were carrying bags. Check-in itself was minimal: keys handed over, a mention of two restaurant options, nothing more.
Both our rooms (409 and 418) had bathroom maintenance issues, room 409 particularly so. Raising this at checkout was met with a dismissive “write us an email” and nothing further.
We were later told we’d been given an “upgrade,” but the rooms simply faced the park rather than the river — nothing was ever communicated to us as an upgrade during the stay, so this claim only added to the impression of poor service recovery.
Breakfast, ostensibly a highlight, was disappointing: warm/sweaty cheeses, low-quality bread, a supermarket-style cake, buffet-only eggs, and weak coffee. Ironically, the only proactive communication we received all stay was staff rushing to tell us we’d sat at the wrong (premium “The Level”) buffet.
Overall, this stay didn’t come close to five-star standards in service, communication, or product quality. We left feeling genuinely let down.
Communication was poor from the start. I emailed ahead with several questions and never received a reply, then called about an hour before arrival with a parking question — again, little help. As a native English speaker living in Italy, I’d expect no language barrier at this category of hotel, yet this was one of many friction points.
On arrival, staff met us at the garage entrance with no offer to help with luggage — not even down to reception, despite clearly seeing we were carrying bags. Check-in itself was minimal: keys handed over, a mention of two restaurant options, nothing more.
Both our rooms (409 and 418) had bathroom maintenance issues, room 409 particularly so. Raising this at checkout was met with a dismissive “write us an email” and nothing further.
We were later told we’d been given an “upgrade,” but the rooms simply faced the park rather than the river — nothing was ever communicated to us as an upgrade during the stay, so this claim only added to the impression of poor service recovery.
Breakfast, ostensibly a highlight, was disappointing: warm/sweaty cheeses, low-quality bread, a supermarket-style cake, buffet-only eggs, and weak coffee. Ironically, the only proactive communication we received all stay was staff rushing to tell us we’d sat at the wrong (premium “The Level”) buffet.
Overall, this stay didn’t come close to five-star standards in service, communication, or product quality. We left feeling genuinely let down.
Hotel response
Comment: 17 Jul 2026
Dear guest,
Thank you for taking the time to leave a review of your recent stay with us at Meliá Bilbao.
We sincerely regret that your stay did not meet the expectations you had for our hotel. We are sorry that your arrival experience and the overall communication did not reflect the attentive and personalised service we strive to provide to every guest.
We also regret the maintenance issues you encountered in your rooms. Our maintenance team carries out regular inspections and continuous upkeep of our facilities; however, we are sorry that, on this occasion, these aspects affected your comfort.
Likewise, we regret that our breakfast offering did not meet your expectations, as we continuously work to provide a varied and high-quality dining experience.
Your comments have been shared with the relevant departments, as they represent a valuable opportunity to review our procedures and continue improving the experience we offer to all our guests.
We look forward to welcoming you very soon.
Best regards,
Diego C., Meliá Bilbao Team
Thank you for taking the time to leave a review of your recent stay with us at Meliá Bilbao.
We sincerely regret that your stay did not meet the expectations you had for our hotel. We are sorry that your arrival experience and the overall communication did not reflect the attentive and personalised service we strive to provide to every guest.
We also regret the maintenance issues you encountered in your rooms. Our maintenance team carries out regular inspections and continuous upkeep of our facilities; however, we are sorry that, on this occasion, these aspects affected your comfort.
Likewise, we regret that our breakfast offering did not meet your expectations, as we continuously work to provide a varied and high-quality dining experience.
Your comments have been shared with the relevant departments, as they represent a valuable opportunity to review our procedures and continue improving the experience we offer to all our guests.
We look forward to welcoming you very soon.
Best regards,
Diego C., Meliá Bilbao Team
Anonymous traveller
Comment: 22 Aug 2026
Stayed in: Aug 2026
In the whole our stay was comfortable and the hotel very central. Our daughter and her husband travelled with us and their small dog. The cost for the dog was extremely expensive €55 per day. I’ve never experienced this cost anywhere. Our room
Albeit comfortable the cleaning was very poor. Carpet unhoobered. Washbasins and bathroom not cleaned daily. Not worth the cost for sure.
Albeit comfortable the cleaning was very poor. Carpet unhoobered. Washbasins and bathroom not cleaned daily. Not worth the cost for sure.
Family traveller
FR
Comment: 14 Aug 2026
Below average
Room was cleaned half of he time only
I was offered a la carte breakfast only half of the time as well
But as Level guest I paid full price not half !
Go elsewhere
I was offered a la carte breakfast only half of the time as well
But as Level guest I paid full price not half !
Go elsewhere
Explore the area
Lehendakari Leizaola, 29, Bilbao, 48001, Spain|0.19 km from city centre
Good to know
Pets allowed with an extra charge
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Meliá Bilbao: FAQs
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