Gorillas Golf Hotel
+ 58
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Fast facts
Check in from: | 12:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed free of charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Gorillas Golf Hotel
Gorillas Golf Hotel
Gorillas Golf Hotel has a garden, terrace, a restaurant and bar in Kigali. With free WiFi, this 4-star hotel offers a 24-hour front desk and a concierge service. The hotel features an outdoor swimming pool, fitness centre, karaoke and room service.
Reviews from 
Anonymous traveller
Comment: 15 Aug 2025
Stayed in: Aug 2025
THEY CAN IMPROVE ON MODRDENIZING THE ROOMS A LITTLE BIT
Solo traveller
Comment: 20 Jul 2026
Stayed in: Jul 2026
Bad experience ever
☆☆☆☆☆ (If Google requires a rating, I would have given 0 stars if that were possible.)
I have never felt so unwelcome at a hotel in my life.
I visited Gorilla Golf Hotel intending to spend some quiet time by the pool while writing. When I arrived, receptionist simply told me to go to the pool. Once there, there was no staff member to greet me, no one to explain how service worked, and no one came to attend to me. The tables weren't even properly prepared. I had to wipe my own table before sitting down.
I waited for approximately 40 minutes without a single person coming to take my order or even acknowledge that I was there.
I eventually walked back to reception to ask if the pool restaurant was operating. Instead of apologizing or trying to help, I was told they only had two servers because they were busy with a dinner event. When I asked whether I would still be served, the receptionist actually suggested that I leave because they didn't have enough staff.
What happened next made the experience even worse. While we were still talking, another group of guests arrived. The receptionist immediately stopped assisting me and turned his full attention to them without even saying, "Excuse me, I'll be right back." I stood there for several minutes waiting, completely ignored, until I realized my time simply didn't matter.
Being busy is understandable. Ignoring a guest is not. Telling a paying customer to leave instead of offering an apology, an estimated waiting time, or any alternative is unacceptable hospitality.
I left without being served, without receiving a single apology, and feeling as though my presence didn't matter. I've visited many restaurants and hotels in Rwanda, and this is, without question, the poorest customer service I have ever experienced.
I hope management takes this seriously because no guest should ever be treated this way.
I have never felt so unwelcome at a hotel in my life.
I visited Gorilla Golf Hotel intending to spend some quiet time by the pool while writing. When I arrived, receptionist simply told me to go to the pool. Once there, there was no staff member to greet me, no one to explain how service worked, and no one came to attend to me. The tables weren't even properly prepared. I had to wipe my own table before sitting down.
I waited for approximately 40 minutes without a single person coming to take my order or even acknowledge that I was there.
I eventually walked back to reception to ask if the pool restaurant was operating. Instead of apologizing or trying to help, I was told they only had two servers because they were busy with a dinner event. When I asked whether I would still be served, the receptionist actually suggested that I leave because they didn't have enough staff.
What happened next made the experience even worse. While we were still talking, another group of guests arrived. The receptionist immediately stopped assisting me and turned his full attention to them without even saying, "Excuse me, I'll be right back." I stood there for several minutes waiting, completely ignored, until I realized my time simply didn't matter.
Being busy is understandable. Ignoring a guest is not. Telling a paying customer to leave instead of offering an apology, an estimated waiting time, or any alternative is unacceptable hospitality.
I left without being served, without receiving a single apology, and feeling as though my presence didn't matter. I've visited many restaurants and hotels in Rwanda, and this is, without question, the poorest customer service I have ever experienced.
I hope management takes this seriously because no guest should ever be treated this way.
Group traveller
US
Comment: 29 Aug 2025
Stayed in: Aug 2025
Gorilla Golf Hotel -- Missed an opportunity
This hotel is in Kigali, Rwanda- a progressive and trending tourist destination in Africa. We were a very large group, so we expected a little learning curve. And yet, we had friends that stayed at other brand hotels in Kigali and had a magnificent experience. So this review is very specific to our experience at the Gorilla Golf.
Pros: Restaurant had good food and service (service slow, but they work hard)
Location, good location. the hotel is near to banking, restaurants, shopping, taxis, etc. Price: good price, but we still had better expectations.
Cons: No hot water for 6 of the 8 days we stayed there. When the room attendants clean your room they leave doors and patio enclosures open ( I guess because of chemicals) but then the mosquitos fly in. We whacked about 10 in one night.
Front desk slow and check-out brutal (it took over 30 minutes to check out). Review your bill carefully as several of us experienced errors in the billing, rates and charges. Room keys had to be activated daily. Front desk management not helpful or concerned about patrons' issues. We expressed our hot water issue several times and not once did a manager check on our condition nor follow-up as to whether it was resolved (and it never was resolved). The Gorilla chain is unresponsive. I sent an email to corporate office and never heard back from them.
I cannot recommend any Gorilla brand hotel, especially since there are several customer-friendly options in the beautiful city of Kigali in the fabulous country of Rwanda! Please visit Rwanda!!!
Pros: Restaurant had good food and service (service slow, but they work hard)
Location, good location. the hotel is near to banking, restaurants, shopping, taxis, etc. Price: good price, but we still had better expectations.
Cons: No hot water for 6 of the 8 days we stayed there. When the room attendants clean your room they leave doors and patio enclosures open ( I guess because of chemicals) but then the mosquitos fly in. We whacked about 10 in one night.
Front desk slow and check-out brutal (it took over 30 minutes to check out). Review your bill carefully as several of us experienced errors in the billing, rates and charges. Room keys had to be activated daily. Front desk management not helpful or concerned about patrons' issues. We expressed our hot water issue several times and not once did a manager check on our condition nor follow-up as to whether it was resolved (and it never was resolved). The Gorilla chain is unresponsive. I sent an email to corporate office and never heard back from them.
I cannot recommend any Gorilla brand hotel, especially since there are several customer-friendly options in the beautiful city of Kigali in the fabulous country of Rwanda! Please visit Rwanda!!!
Anonymous traveller
Comment: 29 Mar 2026
Stayed in: Mar 2026
Room wasn't really clean
Anonymous traveller
Comment: 29 Mar 2026
Stayed in: Mar 2026
Pool was good
Excellent location
KG 9 Av. KG 274 St., Kigali, 0, Rwanda|4.9 km from city centre
Check in and check out
Check in from:
12:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed free of charge
Extra beds are available for an additional charge, depending on the size of the room.
Gorillas Golf Hotel: FAQs
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