Double Tree by Hilton Iquitos
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets not allowed |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Pool
Fitness centre
Spa
More about Double Tree by Hilton Iquitos
Double Tree by Hilton Iquitos
With its impressive solid glass and concrete architecture, Doubletree by Hilton Iquitos is located in downtown Iquitos. Guests can enjoy the indoor swimming pool and fine international cuisine.
Reviews from 
Couple
Comment: 22 Aug 2026
Stayed in: Aug 2026
Great location in the center of Iquitos
We stayed two nights at this hotel, and thought it was conveniently located in the center of the old town, within an easy walk to many restaurants, museums and the river. The breakfast buffet offered eggs cooked to order (just mention what you want to a waiter) along with a revolving selection of meat (chicken one day and beef meatballs the next), cereals, and fruit. The swimming pool looked inviting, but we didn’t have time to use it.
Hotel response
Comment: 24 Aug 2026
Dear ksufan88,
Thank you very much for sharing your experience and for choosing DoubleTree by Hilton Iquitos during your visit to the city.
We are delighted to know that you enjoyed our central location and found it convenient for exploring Iquitos, its restaurants, museums, and riverfront. We are also pleased that you enjoyed our breakfast buffet and the variety of options prepared by our team.
We hope that on your next visit you will have the opportunity to enjoy our swimming pool as well.
It was a pleasure having you with us, and we look forward to welcoming you back to Iquitos.
Warm regards,
Diego Castro
General Manager
DoubleTree by Hilton Iquitos
Thank you very much for sharing your experience and for choosing DoubleTree by Hilton Iquitos during your visit to the city.
We are delighted to know that you enjoyed our central location and found it convenient for exploring Iquitos, its restaurants, museums, and riverfront. We are also pleased that you enjoyed our breakfast buffet and the variety of options prepared by our team.
We hope that on your next visit you will have the opportunity to enjoy our swimming pool as well.
It was a pleasure having you with us, and we look forward to welcoming you back to Iquitos.
Warm regards,
Diego Castro
General Manager
DoubleTree by Hilton Iquitos
Couple
Comment: 11 Aug 2026
Stayed in: Aug 2026
Very disappointing service – far below what you would expect from a Hilton property
Our experience at the DoubleTree by Hilton Iquitos was extremely disappointing, mainly because of the very poor level of service and attention to guests.
The problems started even before our arrival. I received an email informing me that the swimming pool would be closed for maintenance — except that the closure was scheduled for a week after our stay. This was already a rather telling sign of the lack of attention to detail.
More importantly, nobody contacted us before our arrival to ask about our stay, whether we needed assistance arranging activities or transfers, or whether we had any dietary requirements or other special needs. In a hotel of this category, particularly in a destination such as Iquitos where guests often need help organizing their stay and excursions, I would consider this a very basic level of service. Instead, I had to contact the hotel myself and then repeatedly follow up just to receive answers.
The handling of our request for a guided tour of Iquitos is a perfect example. Before our arrival, we were specifically told that we could arrange the excursion directly at check-in. When we arrived at the hotel at around 1 p.m., however, the tour they proposed to us was one that started at 9 a.m. (!!!). When we pointed out the rather obvious problem that it was already 1 p.m., the response was essentially that they did not know what they could do.
We then asked them simply to find us a guide who could show us the city for a few hours that afternoon. Apparently, no guides were available. The only alternative the hotel eventually offered was a tour of the city without a guide — just a driver — for the modest sum of USD 300! Needless to say, we declined.
We decided instead to explore Iquitos by tuk-tuk. We happened to find an exceptional young driver who, for USD 30 — literally one zero less than the hotel’s proposal! — spent two hours taking us around the city, showing us different places and giving us plenty of interesting explanations along the way. The comparison speaks for itself.
The situation with dietary requirements was equally poor. I am celiac, yet at breakfast there were no gluten-free options — not even gluten-free bread. Even more concerning, the restaurant staff seemed to have very little understanding of what gluten is (they proposed me ordinary granola!) or what a gluten-free diet requires. Communication was also difficult, as staff spoke very limited English. While I certainly do not expect everyone in Peru to speak English, I do expect an international hotel operating under the Hilton brand to be able to assist international guests effectively, especially when dealing with something as important as dietary restrictions.
The room was very old and tired and clearly in need of immediate maintenance and refurbishment.
There are two positives: the swimming pool is very pleasant, and the hotel has a good, central location. Unfortunately, these were nowhere near enough to compensate for the lack of service, attention and basic guest care throughout our stay.
For an international hotel in one of Peru’s main tourist gateways, and particularly one carrying the Hilton name, I expected considerably better.
The problems started even before our arrival. I received an email informing me that the swimming pool would be closed for maintenance — except that the closure was scheduled for a week after our stay. This was already a rather telling sign of the lack of attention to detail.
More importantly, nobody contacted us before our arrival to ask about our stay, whether we needed assistance arranging activities or transfers, or whether we had any dietary requirements or other special needs. In a hotel of this category, particularly in a destination such as Iquitos where guests often need help organizing their stay and excursions, I would consider this a very basic level of service. Instead, I had to contact the hotel myself and then repeatedly follow up just to receive answers.
The handling of our request for a guided tour of Iquitos is a perfect example. Before our arrival, we were specifically told that we could arrange the excursion directly at check-in. When we arrived at the hotel at around 1 p.m., however, the tour they proposed to us was one that started at 9 a.m. (!!!). When we pointed out the rather obvious problem that it was already 1 p.m., the response was essentially that they did not know what they could do.
We then asked them simply to find us a guide who could show us the city for a few hours that afternoon. Apparently, no guides were available. The only alternative the hotel eventually offered was a tour of the city without a guide — just a driver — for the modest sum of USD 300! Needless to say, we declined.
We decided instead to explore Iquitos by tuk-tuk. We happened to find an exceptional young driver who, for USD 30 — literally one zero less than the hotel’s proposal! — spent two hours taking us around the city, showing us different places and giving us plenty of interesting explanations along the way. The comparison speaks for itself.
The situation with dietary requirements was equally poor. I am celiac, yet at breakfast there were no gluten-free options — not even gluten-free bread. Even more concerning, the restaurant staff seemed to have very little understanding of what gluten is (they proposed me ordinary granola!) or what a gluten-free diet requires. Communication was also difficult, as staff spoke very limited English. While I certainly do not expect everyone in Peru to speak English, I do expect an international hotel operating under the Hilton brand to be able to assist international guests effectively, especially when dealing with something as important as dietary restrictions.
The room was very old and tired and clearly in need of immediate maintenance and refurbishment.
There are two positives: the swimming pool is very pleasant, and the hotel has a good, central location. Unfortunately, these were nowhere near enough to compensate for the lack of service, attention and basic guest care throughout our stay.
For an international hotel in one of Peru’s main tourist gateways, and particularly one carrying the Hilton name, I expected considerably better.
Hotel response
Comment: 14 Aug 2026
Dear Morganthefairy,
Thank you for taking the time to share your experience in such detail. We sincerely regret that several aspects of your stay did not meet your expectations or the level of hospitality we aim to provide at DoubleTree by Hilton Iquitos.
We have carefully reviewed your comments with the teams involved. While we recognize specific opportunities for improvement, we also believe it is important to clarify some aspects of the situations mentioned.
Regarding the swimming pool maintenance notification, we confirmed that your email address was mistakenly included in a communication intended for guests whose stays coincided with the scheduled maintenance dates. We apologize for the confusion this caused and have already reinforced the validation process for future guest communications.
Regarding communication prior to your arrival, our reservations include the corresponding confirmations and information related to the services booked, and our team remains available before each stay to assist with additional questions or requirements. We would have been very pleased to know in advance about specific aspects of your trip, such as your celiac dietary requirement or particular needs regarding tours and activities, as this would have allowed us to anticipate your needs and prepare additional alternatives, as we have successfully done for other guests in the past.
That said, we fully understand your expectation for more proactive assistance. Your feedback has helped us identify an opportunity to strengthen our pre-arrival communication, particularly for international guests and those who may require additional assistance in organizing their experience at the destination.
Iquitos also has some particular characteristics as an Amazonian destination. Unlike cities with a larger-scale tourism infrastructure, the availability of certain specialized services, professional guides, schedules and specific products can sometimes be more limited, particularly when requested on the same day or outside regular operating hours. For this reason, advance planning allows us to coordinate more effectively with our local partners and provide a wider range of alternatives. At the same time, we recognize that, as an international hotel, we must continue strengthening our ability to guide and assist guests in navigating these particular characteristics of the destination.
Regarding the city tour, we regret that we were unable to arrange the guided experience you were looking for that afternoon, as the operator contacted by our team did not have a professional guide available at that time. However, following our internal review, we would like to clarify that the alternative communicated by the operator was USD 135, not USD 300. As we also work with lower-cost alternatives, there may have been some misunderstanding regarding the amount or currency communicated, particularly between US dollars and Peruvian soles.
Regardless of this, we recognize that the alternatives presented at the time were not sufficiently clear or flexible. Following your experience, we have strengthened our coordination and now have additional tour alternatives, shorter experiences and different price ranges available, with the aim of responding more effectively to different guest requirements.
There is also an important consideration for us: the safety of our guests. When the hotel recommends a tour, transfer or excursion, our responsibility goes beyond price. We must also consider provider identification, reliability, traceability and the conditions under which the service is provided. For this reason, we work with identified tourism partners and cannot recommend informal services whose operating and safety conditions we are unable to verify.
We understand the comparison you made with the tour you eventually found independently, and we are pleased that you had a positive experience. However, from the hotel's perspective, we have the additional responsibility of prioritizing providers we can identify and stand behind. This does not mean that we should not continue seeking more competitive and flexible options, and your experience has directly encouraged us to expand the alternatives we offer.
Regarding your celiac dietary requirement, we are sorry that the breakfast experience did not provide the variety and confidence you expected. Our team consulted the kitchen regarding gluten-free bread; unfortunately, due to the preparation time required, it could not be made available at that moment, and packaged rice crackers were offered as an immediate alternative.
We recognize that we can do more in this area. We are reinforcing our Food & Beverage team's training regarding celiac disease, gluten, allergies, intolerances, cross-contamination and appropriate food handling. We are also evaluating additional options that can be incorporated into our breakfast buffet, as well as complementary products to be available at our Made Market, providing more choices for guests with specific dietary requirements.
As mentioned above, knowing about these requirements before arrival allows us to prepare differently. When guests have informed us in advance of special dietary needs, we have been able to coordinate with our culinary team, evaluate specific alternatives and provide a more personalized experience. This does not remove our responsibility to respond appropriately when a requirement is communicated during the stay, but advance notice is particularly helpful in a destination such as Iquitos, where the immediate availability of certain specialized products can sometimes be limited.
We also apologize for the delay in preparing your poached eggs during a particularly busy breakfast period. We have taken this as an additional opportunity to review our response times.
Your observations regarding the condition of the room and our ability to communicate effectively with international guests have also been taken into consideration as part of our ongoing maintenance, product improvement and team training processes.
We appreciate that, despite your overall disappointment, you positively highlighted our swimming pool and central location.
As DoubleTree by Hilton and part of the Hilton portfolio of brands, we are fully aware of the expectations associated with our brand. We work to combine these international hospitality standards with the particular characteristics of operating in an Amazonian destination such as Iquitos, while ensuring that these local realities do not prevent us from delivering a positive guest experience.
Your feedback has already led to concrete actions: strengthening our communication processes, expanding the tourism alternatives available to our guests, reviewing our options for special dietary requirements and reinforcing team training.
We regret that, on this occasion, your experience did not reflect what we want our guests to remember about DoubleTree by Hilton Iquitos. We sincerely appreciate your feedback and, most importantly, the opportunity it gives us to review our processes and continue improving.
Kind regards,
Diego Castro
General Manager
DoubleTree by Hilton Iquitos
Thank you for taking the time to share your experience in such detail. We sincerely regret that several aspects of your stay did not meet your expectations or the level of hospitality we aim to provide at DoubleTree by Hilton Iquitos.
We have carefully reviewed your comments with the teams involved. While we recognize specific opportunities for improvement, we also believe it is important to clarify some aspects of the situations mentioned.
Regarding the swimming pool maintenance notification, we confirmed that your email address was mistakenly included in a communication intended for guests whose stays coincided with the scheduled maintenance dates. We apologize for the confusion this caused and have already reinforced the validation process for future guest communications.
Regarding communication prior to your arrival, our reservations include the corresponding confirmations and information related to the services booked, and our team remains available before each stay to assist with additional questions or requirements. We would have been very pleased to know in advance about specific aspects of your trip, such as your celiac dietary requirement or particular needs regarding tours and activities, as this would have allowed us to anticipate your needs and prepare additional alternatives, as we have successfully done for other guests in the past.
That said, we fully understand your expectation for more proactive assistance. Your feedback has helped us identify an opportunity to strengthen our pre-arrival communication, particularly for international guests and those who may require additional assistance in organizing their experience at the destination.
Iquitos also has some particular characteristics as an Amazonian destination. Unlike cities with a larger-scale tourism infrastructure, the availability of certain specialized services, professional guides, schedules and specific products can sometimes be more limited, particularly when requested on the same day or outside regular operating hours. For this reason, advance planning allows us to coordinate more effectively with our local partners and provide a wider range of alternatives. At the same time, we recognize that, as an international hotel, we must continue strengthening our ability to guide and assist guests in navigating these particular characteristics of the destination.
Regarding the city tour, we regret that we were unable to arrange the guided experience you were looking for that afternoon, as the operator contacted by our team did not have a professional guide available at that time. However, following our internal review, we would like to clarify that the alternative communicated by the operator was USD 135, not USD 300. As we also work with lower-cost alternatives, there may have been some misunderstanding regarding the amount or currency communicated, particularly between US dollars and Peruvian soles.
Regardless of this, we recognize that the alternatives presented at the time were not sufficiently clear or flexible. Following your experience, we have strengthened our coordination and now have additional tour alternatives, shorter experiences and different price ranges available, with the aim of responding more effectively to different guest requirements.
There is also an important consideration for us: the safety of our guests. When the hotel recommends a tour, transfer or excursion, our responsibility goes beyond price. We must also consider provider identification, reliability, traceability and the conditions under which the service is provided. For this reason, we work with identified tourism partners and cannot recommend informal services whose operating and safety conditions we are unable to verify.
We understand the comparison you made with the tour you eventually found independently, and we are pleased that you had a positive experience. However, from the hotel's perspective, we have the additional responsibility of prioritizing providers we can identify and stand behind. This does not mean that we should not continue seeking more competitive and flexible options, and your experience has directly encouraged us to expand the alternatives we offer.
Regarding your celiac dietary requirement, we are sorry that the breakfast experience did not provide the variety and confidence you expected. Our team consulted the kitchen regarding gluten-free bread; unfortunately, due to the preparation time required, it could not be made available at that moment, and packaged rice crackers were offered as an immediate alternative.
We recognize that we can do more in this area. We are reinforcing our Food & Beverage team's training regarding celiac disease, gluten, allergies, intolerances, cross-contamination and appropriate food handling. We are also evaluating additional options that can be incorporated into our breakfast buffet, as well as complementary products to be available at our Made Market, providing more choices for guests with specific dietary requirements.
As mentioned above, knowing about these requirements before arrival allows us to prepare differently. When guests have informed us in advance of special dietary needs, we have been able to coordinate with our culinary team, evaluate specific alternatives and provide a more personalized experience. This does not remove our responsibility to respond appropriately when a requirement is communicated during the stay, but advance notice is particularly helpful in a destination such as Iquitos, where the immediate availability of certain specialized products can sometimes be limited.
We also apologize for the delay in preparing your poached eggs during a particularly busy breakfast period. We have taken this as an additional opportunity to review our response times.
Your observations regarding the condition of the room and our ability to communicate effectively with international guests have also been taken into consideration as part of our ongoing maintenance, product improvement and team training processes.
We appreciate that, despite your overall disappointment, you positively highlighted our swimming pool and central location.
As DoubleTree by Hilton and part of the Hilton portfolio of brands, we are fully aware of the expectations associated with our brand. We work to combine these international hospitality standards with the particular characteristics of operating in an Amazonian destination such as Iquitos, while ensuring that these local realities do not prevent us from delivering a positive guest experience.
Your feedback has already led to concrete actions: strengthening our communication processes, expanding the tourism alternatives available to our guests, reviewing our options for special dietary requirements and reinforcing team training.
We regret that, on this occasion, your experience did not reflect what we want our guests to remember about DoubleTree by Hilton Iquitos. We sincerely appreciate your feedback and, most importantly, the opportunity it gives us to review our processes and continue improving.
Kind regards,
Diego Castro
General Manager
DoubleTree by Hilton Iquitos
Family traveller
Comment: 11 Aug 2026
Stayed in: Aug 2026
☀️
Excellent service, and congratulations on the great team of people that the Hilton hotel works with
Hotel response
Comment: 13 Aug 2026
Estimada Karla:
¡Muchas gracias por sus palabras y por reconocer especialmente a nuestro equipo! Nos alegra mucho saber que la atención recibida fue parte importante de su experiencia.
Compartiremos sus felicitaciones con todo el equipo, quienes día a día ponen dedicación y compromiso en hacer que nuestros huéspedes se sientan bienvenidos.
Esperamos recibirla nuevamente muy pronto en Iquitos.
Saludos cordiales,
Diego Castro
Gerente General
DoubleTree by Hilton Iquitos
¡Muchas gracias por sus palabras y por reconocer especialmente a nuestro equipo! Nos alegra mucho saber que la atención recibida fue parte importante de su experiencia.
Compartiremos sus felicitaciones con todo el equipo, quienes día a día ponen dedicación y compromiso en hacer que nuestros huéspedes se sientan bienvenidos.
Esperamos recibirla nuevamente muy pronto en Iquitos.
Saludos cordiales,
Diego Castro
Gerente General
DoubleTree by Hilton Iquitos
Group traveller
Comment: 8 Aug 2026
Stayed in: Aug 2026
Returning is always an option!
Going to the city is an excellent option, from the front desk to the restaurant, the service is very good, the staff is friendly, attentive, and willing to provide you with support and information, I could not stay this time, but I will return to spend a few nights with my family. The best in Iquitos always!! The food is delicious!!
Hotel response
Comment: 8 Aug 2026
Estimado(a) piax11253103700,
Muchas gracias por compartir su comentario y por considerar que volver siempre es una opción. Nos llena de satisfacción saber que, incluso en una visita breve, pudo disfrutar de la calidez de nuestro equipo, desde la recepción hasta el restaurante, así como de nuestra propuesta gastronómica.
Comentarios como el suyo son una gran motivación para seguir brindando un servicio cálido y memorable a cada uno de nuestros huéspedes.
Será un verdadero placer darle la bienvenida nuevamente, esta vez para que pueda disfrutar de una estadía junto a su familia y vivir una experiencia completa en DoubleTree by Hilton Iquitos.
¡Lo esperamos muy pronto!
Cordialmente,
Diego Castro
Gerente General
DoubleTree by Hilton Iquitos
Muchas gracias por compartir su comentario y por considerar que volver siempre es una opción. Nos llena de satisfacción saber que, incluso en una visita breve, pudo disfrutar de la calidez de nuestro equipo, desde la recepción hasta el restaurante, así como de nuestra propuesta gastronómica.
Comentarios como el suyo son una gran motivación para seguir brindando un servicio cálido y memorable a cada uno de nuestros huéspedes.
Será un verdadero placer darle la bienvenida nuevamente, esta vez para que pueda disfrutar de una estadía junto a su familia y vivir una experiencia completa en DoubleTree by Hilton Iquitos.
¡Lo esperamos muy pronto!
Cordialmente,
Diego Castro
Gerente General
DoubleTree by Hilton Iquitos
Solo traveller
Comment: 20 Jul 2026
Incredible Iquitos Experience
An incredible experience. The food was incredible and the staff was so attentive. The hotel was beautiful and clean. Everyone was warm and hospitable.
Hotel response
Comment: 21 Jul 2026
Dear U5479RJmatthewf,
Thank you very much for taking the time to share your wonderful review.
We are delighted to know that you had an incredible experience at DoubleTree by Hilton Iquitos. It is especially rewarding to hear that you enjoyed our food, appreciated the cleanliness and beauty of our hotel, and felt genuinely welcomed by our team. Providing warm, attentive hospitality is at the heart of everything we do, and your kind words mean a great deal to all of us.
We truly appreciate your recommendation and look forward to welcoming you back on your next visit to the Peruvian Amazon.
Warm regards,
Diego Castro
General Manager
DoubleTree by Hilton Iquitos
Thank you very much for taking the time to share your wonderful review.
We are delighted to know that you had an incredible experience at DoubleTree by Hilton Iquitos. It is especially rewarding to hear that you enjoyed our food, appreciated the cleanliness and beauty of our hotel, and felt genuinely welcomed by our team. Providing warm, attentive hospitality is at the heart of everything we do, and your kind words mean a great deal to all of us.
We truly appreciate your recommendation and look forward to welcoming you back on your next visit to the Peruvian Amazon.
Warm regards,
Diego Castro
General Manager
DoubleTree by Hilton Iquitos
Excellent location
Napo 258, Iquitos, 16001, Peru|0.04 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
12:00 pm
Good to know
Pets not allowed
In accordance with local tax laws, Peruvian citizens, foreigners staying more than 59 days in Peru, and foreign business travelers who require a printed invoice must pay an additional fee of 18%. Foreign guests not in any of the aforementioned categories can provide a copy of their immigration card and passport to waive the 18% additional fee (IVA).
Please contact the hotel for details about adding extra beds.
Double Tree by Hilton Iquitos: FAQs
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