W Amsterdam
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Amenities
W Amsterdam: reviews
Comment: 21 Apr 2026
Stayed in: Apr 2026
Unforgettable stay - Amazing team. That’s signature W!
The location is unbeatable — right in the heart of the city, surrounded by stylish cafés, great restaurants, shopping spots, and designer boutiques. Everything is within walking distance, including Central Station, and the tram is just steps away, making our stay incredibly convenient.
For our anniversary dinner, we chose The Duchess, located in the Bank building where we stayed — and it was just as exceptional. The team was incredibly welcoming and professional, the food was delicious, and the chocolate bomb was an unforgettable finale.
An unforgettable stay — we’ll definitely be back very soon. W Amsterdam team — you turned our anniversary into a full-on wow moment. Thank you ✨
Hotel response
Comment: 23 Apr 2026
Thank you for such a heartfelt and glowing review !
We are truly honored that you chose W Amsterdam to celebrate such a special occasion as your anniversary, and even more grateful for your loyalty to Marriott and your love for the W brand.
It brings us immense joy to know that from arrival to departure, your experience felt flawless. from the room setup and upgrade to the welcome touches that made you feel at home, away from home. Your kind words for our W Insiders, Melanie and Ignacia, will absolutely be shared, and they will be thrilled to know they helped create unforgettable moments for you.
Thank you as well for recognizing Mr. Oliver Kesseler, whose genuine care and attention truly reflect the spirit of our team. We are delighted that you enjoyed our unbeatable central location and that celebrating your anniversary at The Duchess was a highlight, especially ending the evening with our signature chocolate bomb.
Your closing words truly mean the world to us. Creating “full‑on wow moments” is exactly what we strive for, and we cannot wait to welcome you back very soon for another unforgettable stay.
Warm regards,
Apolline
Duty Manager
Comment: 29 May 2026
Stayed in: May 2026
Comment: 4 May 2026
Stayed in: Apr 2026
But overall VERY NICE. Will return.
US
Comment: 20 Apr 2026
Stayed in: Apr 2026
Difficult Check In process and poorly trained staff
The "lounge" on the top floor is not worth the effort. The staff is officious and getting a drink takes quite some time. However, the view is quite nice.
The hotel breakfast is terrific, and the morning staff couldn't be more attentive and pleasant.
Hotel response
Comment: 23 Apr 2026
Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We truly regret that your arrival experience was not as smooth or welcoming as it should have been. First impressions matter greatly, and we sincerely apologize for the misinformation and frustration you encountered during check‑in. While we are glad to hear that our management team was ultimately able to resolve your concerns, we regret that this took longer than expected.
We would like to kindly clarify that the hotel is not currently undergoing renovations. We also appreciate your candid comments regarding the rooftop lounge. While we are pleased that you enjoyed the view, we regret that the service did not meet expectations, and your feedback has been shared with the relevant team for review and improvement.
On a more positive note, we are delighted to hear that you enjoyed our breakfast offering and that our morning team made you feel well cared for. Your kind words will certainly be shared with them, as they take great pride in delivering attentive and warm service.
Thank you again for your feedback, which we value greatly as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.
Warm regards,
Apolline
Duty Manager
Comment: 17 Apr 2026
Stayed in: Mar 2026
Bad experience, highly not recommended
Hotel response
Comment: 23 Apr 2026
Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and that your experience with us did not meet your expectations. This is certainly not the level of service or attention we strive to deliver, and we regret the frustration this caused during your stay.
Your comments regarding room design, service interactions, invoicing, and Bonvoy points handling are taken very seriously. These matters have been shared with our management team, as they highlight areas where we must improve to better support our guests before, during, and after their stay.
We are pleased to hear that you had a positive experience with our room service and breakfast teams, and we sincerely thank you for recognizing their efforts.
We would truly appreciate the opportunity to review your experience in more detail and work toward making things right. Should you be willing, we kindly invite you to reach out to us at dutymanager@wamsterdam.com directly so we can properly address your concerns and follow up accordingly.
Thank you again for your feedback, which is invaluable to us as we continue to improve.
Warm regards,
Apolline
Duty Manager
Explore the area
Spuistraat 175, Centrum, Amsterdam, 1012 VN, Netherlands|0.45 km from city centre
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
W Amsterdam: FAQs



