Hotel Rawabi Marrakech & Spa
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Hotel Rawabi Marrakech & Spa
Hotel Rawabi Marrakech & Spa
With Two outdoor swimming ( La perla , La Blanca. Hotel Rawabi Marrakech & Spa is a 10-minute drive from the Medina of Marrakech and the Jamaâ el Fna Square. It offers a garden, a terrace and a 24-hour front desk.
Reviews from 
Solo traveller
Comment: 21 May 2026
Stayed in: May 2026
Gem of a hotel. Peaceful
Amazing . Lovely staff. Clean friendly. Rooms lovely well kept. Breakfast plentiful. Pool areas always clean. Quiet. Amenities a short walk away
Couple
Comment: 17 May 2026
Stayed in: May 2026
Very Disappointing Stay – Poor Service, Unclean Rooms & Unprofessional Staff
We stayed at Rawabi Hotel & Spa in Marrakech for 4 nights and 5 days, and unfortunately it was a very disappointing experience from start to finish.
Before arrival, we emailed the hotel regarding our booking confirmation and airport shuttle options, but never received any response. Check-in was also very unprofessional. The reception staff were busy talking among themselves, did not greet us properly, and showed very little interest in helping guests.
I have worked in the hospitality industry for over 12 years in different countries, so I understand the standards of guest service. Sadly, this hotel completely failed in that area.
The room condition was poor. The bathroom was not properly cleaned, the shower was leaking and broken, the hair dryer and towel holders were rusty, there was no shower curtain, and we experienced power outages and A/C issues during our stay. Even the housekeeping standards were below average — the staff did not even know how to properly make the bed. There was not even complimentary drinking water provided anywhere in the hotel — guests must buy water separately.
We accidentally booked a twin room thinking the beds could be joined together, but they could not. We requested a room change several times, and every time the staff agreed but completely ignored our request afterward. This became a pattern throughout our stay — promises made but never fulfilled.
Another very disappointing moment was during my cousin’s birthday celebration. I requested a birthday cake through both the front office and restaurant staff multiple times. On the actual day, a restaurant staff member named Mohammad took my number and promised to confirm with the chef while we were on a day tour. He never updated us until 12:45 AM, only to say they could not arrange the cake. By then it was too late to buy one outside, and our surprise celebration was ruined.
The breakfast and dinner buffet food was tasty, but service was poor. Food trays were often empty and not restocked on time, tables lacked spoons, and there were no labels for dishes, making it impossible to identify vegetarian/non-vegetarian food, meat types, or allergens. The chef at the live cooking counter was constantly on his phone watching videos instead of attending guests.
The restaurant hygiene was also concerning. Birds were freely entering the dining area and eating directly from guests’ tables, which felt extremely unhygienic.
This review is entirely based on our personal experience, and others may have different experiences. However, based on our stay, I would not recommend this hotel. The photos and facilities advertised online are very misleading, so please do not expect too much before booking.
Before arrival, we emailed the hotel regarding our booking confirmation and airport shuttle options, but never received any response. Check-in was also very unprofessional. The reception staff were busy talking among themselves, did not greet us properly, and showed very little interest in helping guests.
I have worked in the hospitality industry for over 12 years in different countries, so I understand the standards of guest service. Sadly, this hotel completely failed in that area.
The room condition was poor. The bathroom was not properly cleaned, the shower was leaking and broken, the hair dryer and towel holders were rusty, there was no shower curtain, and we experienced power outages and A/C issues during our stay. Even the housekeeping standards were below average — the staff did not even know how to properly make the bed. There was not even complimentary drinking water provided anywhere in the hotel — guests must buy water separately.
We accidentally booked a twin room thinking the beds could be joined together, but they could not. We requested a room change several times, and every time the staff agreed but completely ignored our request afterward. This became a pattern throughout our stay — promises made but never fulfilled.
Another very disappointing moment was during my cousin’s birthday celebration. I requested a birthday cake through both the front office and restaurant staff multiple times. On the actual day, a restaurant staff member named Mohammad took my number and promised to confirm with the chef while we were on a day tour. He never updated us until 12:45 AM, only to say they could not arrange the cake. By then it was too late to buy one outside, and our surprise celebration was ruined.
The breakfast and dinner buffet food was tasty, but service was poor. Food trays were often empty and not restocked on time, tables lacked spoons, and there were no labels for dishes, making it impossible to identify vegetarian/non-vegetarian food, meat types, or allergens. The chef at the live cooking counter was constantly on his phone watching videos instead of attending guests.
The restaurant hygiene was also concerning. Birds were freely entering the dining area and eating directly from guests’ tables, which felt extremely unhygienic.
This review is entirely based on our personal experience, and others may have different experiences. However, based on our stay, I would not recommend this hotel. The photos and facilities advertised online are very misleading, so please do not expect too much before booking.
Group traveller
Comment: 14 Apr 2026
Stayed in: Apr 2026
Good 4* hotel
This hotel is a 4* for many reasons. The rooms are great, huge, well equipped, but very noisy because the traffic is hellish and the windows are not thick enough to silence you. It sounds like cars are inside the passenger compartment. That's the catch.
Both great dinner and breakfast. Very friendly staff and spectacular pools.
So, despite what I say, I value it very highly.
The coffee is only very upgradable.
Both great dinner and breakfast. Very friendly staff and spectacular pools.
So, despite what I say, I value it very highly.
The coffee is only very upgradable.
Couple
Comment: 6 Jun 2026
Stayed in: Jun 2026
Value for money hotel
Staff soecially reception and breakfast dtaff very helpful.Room cleanliness is good.They try to help when we needed.
Couple
Comment: 23 May 2026
Stayed in: May 2026
We left after just one night.
We were supposed to stay three nights at this hotel, but we ended up leaving after just one night.
The overall atmosphere is bland, the buffet-style meals were practically inedible, and even though the staff seems to do their best, the level of service and quality provided remain well below expectations. No bottles of water or coffee offered in the rooms.
Finally, during the night, a huge cockroach ended up under the covers and crawled up my leg: a frankly unacceptable experience for a 4-star hotel.
I absolutely do not recommend this hotel. Just walk away and choose another place.
The overall atmosphere is bland, the buffet-style meals were practically inedible, and even though the staff seems to do their best, the level of service and quality provided remain well below expectations. No bottles of water or coffee offered in the rooms.
Finally, during the night, a huge cockroach ended up under the covers and crawled up my leg: a frankly unacceptable experience for a 4-star hotel.
I absolutely do not recommend this hotel. Just walk away and choose another place.
Location
Lot 6 zone touristique Agdal Route d'Ourika, Agdal, Lot 6 zone touristique Agdal Route d'Ourika, Agdal, Marrakech, 40000, Morocco|3.85 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.
Extra beds are available for an additional charge, depending on the size of the room.
Hotel Rawabi Marrakech & Spa: FAQs
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