Pullman Mazagan Royal Golf & Spa
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Pullman Mazagan Royal Golf & Spa
Pullman Mazagan Royal Golf & Spa
Pullman Mazagan Royal Golf and Spa is situated in a large park, 90 km from Casablanca. It provides luxury accommodation and ocean views. The Pullman Mazagan offers a swimming pool. It is set in one of Morocco’s finest golf courses.
Reviews from 
Business traveller
Comment: 25 Aug 2026
Stayed in: Aug 2026
Unbelievable
Very disappointing and uncomfortable experience at Pachamama at Pullman Mazagan Royal Golf & Spa.
We visited on August 25 and went to Pachamama for drinks. We understood that it was a religious holiday in Morocco and that there could potentially be restrictions on alcohol service. However, when we arrived, we could see other guests drinking alcohol.
When I tried to order, I was told that they could not serve me. A manager was called, and I showed him my U.S. passport to clarify my situation. What made the interaction particularly uncomfortable was that instead of clearly explaining the hotel’s policy, the manager focused on my first name, saying essentially, “Your name is Soufiane.”
My girlfriend, Tara, was also refused service because she was with me.
If there is a special alcohol policy during religious holidays, I completely respect an establishment’s obligation to follow Moroccan law and its own policies. However, that policy should be clearly explained and applied consistently to guests. A person’s first name should not be used as the explanation for how they are treated.
We would appreciate Pullman/Accor management clarifying what the actual policy was that evening and why it appeared to be applied differently to different guests.
The situation could have been handled professionally with a simple, respectful explanation. Instead, we left feeling singled out and extremely disappointed by the way the interaction was handled.
We visited on August 25 and went to Pachamama for drinks. We understood that it was a religious holiday in Morocco and that there could potentially be restrictions on alcohol service. However, when we arrived, we could see other guests drinking alcohol.
When I tried to order, I was told that they could not serve me. A manager was called, and I showed him my U.S. passport to clarify my situation. What made the interaction particularly uncomfortable was that instead of clearly explaining the hotel’s policy, the manager focused on my first name, saying essentially, “Your name is Soufiane.”
My girlfriend, Tara, was also refused service because she was with me.
If there is a special alcohol policy during religious holidays, I completely respect an establishment’s obligation to follow Moroccan law and its own policies. However, that policy should be clearly explained and applied consistently to guests. A person’s first name should not be used as the explanation for how they are treated.
We would appreciate Pullman/Accor management clarifying what the actual policy was that evening and why it appeared to be applied differently to different guests.
The situation could have been handled professionally with a simple, respectful explanation. Instead, we left feeling singled out and extremely disappointed by the way the interaction was handled.
Family traveller
Comment: 11 Aug 2026
Stayed in: Aug 2026
A disappointment that lived up to our expectations....
A disappointment that lived up to our expectations for a hotel that had satisfied us 2 years ago. How is it possible to leave an establishment open when it is in the middle of renovations and whose dilapidated infrastructure is no longer maintained due to an upcoming change of ownership?
How is it possible, given the points mentioned above, to continue charging the same prices?
This hotel is a Pullman in name only; to date, we are very close to a 3-star Moroccan hotel?
I am currently there and have been for less than 24 hours, and the disappointments are multiplying.
I am therefore expecting a quick response from management and, above all, a commercial gesture, because I did not pay to have access to 1/3 of the hotel's equipment and infrastructure!!!
How is it possible, given the points mentioned above, to continue charging the same prices?
This hotel is a Pullman in name only; to date, we are very close to a 3-star Moroccan hotel?
I am currently there and have been for less than 24 hours, and the disappointments are multiplying.
I am therefore expecting a quick response from management and, above all, a commercial gesture, because I did not pay to have access to 1/3 of the hotel's equipment and infrastructure!!!
Family traveller
Comment: 22 Jul 2026
Stayed in: Jul 2026
The Worst Hotel
Our stay began with a booking error caused entirely by the hotel. Despite having reserved two family rooms, we were told that our booking had not been updated in their system and were instead placed in three standard rooms for the first night. The following day, we were moved into the two family rooms we had originally booked, yet the hotel still insisted that we pay for the additional standard room that we only occupied because of their mistake.
The condition of the rooms was appalling. They were infested with cockroaches, the towels were grey, worn, and stained, there was a constant sewage smell coming from the drains, and the rooms were dirty, with hair and dust throughout. The walls were damp and showed obvious signs of water damage and poor maintenance. To make matters worse, the air conditioning did not work. We repeatedly contacted reception and maintenance. A technician eventually came and assured us it would start working within ten minutes, but it never did. Despite several more calls, nothing was done to resolve the issue, leaving us in an unbearably uncomfortable room.
The customer service was even worse. The hotel manager repeatedly called us demanding payment for the additional room, breakfast, and various supplements. He spoke to us in an aggressive and disrespectful manner, even shouting at us while we were travelling with our children. We had to ask him to remain professional and treat us with respect. Rather than apologising for the hotel's own mistakes, he made us feel as though we were at fault.
The facilities were equally disappointing. The swimming pool was unsafe because many of the tiles had come loose, meaning our children were unable to use it. There was only one restaurant on the property with a very limited menu, leaving guests with few dining options.
We also experienced misleading pricing. When we asked the hotel to arrange a taxi, we were quoted a price for a return journey. When we later went to book it, we were told that the quoted price was actually for a one-way trip. We arranged our own taxi independently for significantly less, and even the driver was shocked by how much the hotel had attempted to charge us.
The experience became so unpleasant that we decided to check out a day early and book another hotel at our own expense. We even had to pay additional fees just to leave early because we no longer felt welcome or comfortable staying there.
From the poor hygiene and lack of maintenance to the misleading charges, broken facilities, and extremely unprofessional management, this hotel failed on every level. We travel frequently and have never experienced such poor hospitality.
The condition of the rooms was appalling. They were infested with cockroaches, the towels were grey, worn, and stained, there was a constant sewage smell coming from the drains, and the rooms were dirty, with hair and dust throughout. The walls were damp and showed obvious signs of water damage and poor maintenance. To make matters worse, the air conditioning did not work. We repeatedly contacted reception and maintenance. A technician eventually came and assured us it would start working within ten minutes, but it never did. Despite several more calls, nothing was done to resolve the issue, leaving us in an unbearably uncomfortable room.
The customer service was even worse. The hotel manager repeatedly called us demanding payment for the additional room, breakfast, and various supplements. He spoke to us in an aggressive and disrespectful manner, even shouting at us while we were travelling with our children. We had to ask him to remain professional and treat us with respect. Rather than apologising for the hotel's own mistakes, he made us feel as though we were at fault.
The facilities were equally disappointing. The swimming pool was unsafe because many of the tiles had come loose, meaning our children were unable to use it. There was only one restaurant on the property with a very limited menu, leaving guests with few dining options.
We also experienced misleading pricing. When we asked the hotel to arrange a taxi, we were quoted a price for a return journey. When we later went to book it, we were told that the quoted price was actually for a one-way trip. We arranged our own taxi independently for significantly less, and even the driver was shocked by how much the hotel had attempted to charge us.
The experience became so unpleasant that we decided to check out a day early and book another hotel at our own expense. We even had to pay additional fees just to leave early because we no longer felt welcome or comfortable staying there.
From the poor hygiene and lack of maintenance to the misleading charges, broken facilities, and extremely unprofessional management, this hotel failed on every level. We travel frequently and have never experienced such poor hospitality.
Hotel response
Comment: 23 Jul 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations and that your experience was affected by several issues.
First and foremost, please accept our sincere apologies for the booking error upon your arrival and for the inconvenience caused by the room allocation. We understand how frustrating this must have been, especially when travelling with your family.
We are also deeply sorry for the manner in which you felt you were treated by our hotel manager. Courtesy, professionalism, and respect are values we expect from every member of our team, and we regret that your experience did not reflect these standards. Your comments have been taken very seriously and will be addressed internally.
We sincerely apologize for the concerns you raised regarding the condition of your room, the maintenance issues, cleanliness, air conditioning, swimming pool, and the service you received throughout your stay. This is certainly not the experience we aim to provide our guests. We would like to inform you that our hotel is currently undergoing a full renovation program designed to modernize our facilities and significantly enhance the guest experience. While this does not excuse the shortcomings you encountered, we hope it demonstrates our commitment to making substantial improvements across the property.
We appreciate you bringing these matters to our attention and sincerely hope that once our renovation program is complete and the necessary improvements have been implemented, you may consider giving us another opportunity to provide you with the level of service and hospitality our guests deserve.
Best regards,
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations and that your experience was affected by several issues.
First and foremost, please accept our sincere apologies for the booking error upon your arrival and for the inconvenience caused by the room allocation. We understand how frustrating this must have been, especially when travelling with your family.
We are also deeply sorry for the manner in which you felt you were treated by our hotel manager. Courtesy, professionalism, and respect are values we expect from every member of our team, and we regret that your experience did not reflect these standards. Your comments have been taken very seriously and will be addressed internally.
We sincerely apologize for the concerns you raised regarding the condition of your room, the maintenance issues, cleanliness, air conditioning, swimming pool, and the service you received throughout your stay. This is certainly not the experience we aim to provide our guests. We would like to inform you that our hotel is currently undergoing a full renovation program designed to modernize our facilities and significantly enhance the guest experience. While this does not excuse the shortcomings you encountered, we hope it demonstrates our commitment to making substantial improvements across the property.
We appreciate you bringing these matters to our attention and sincerely hope that once our renovation program is complete and the necessary improvements have been implemented, you may consider giving us another opportunity to provide you with the level of service and hospitality our guests deserve.
Best regards,
Family traveller
Comment: 7 Jul 2026
Stayed in: Jul 2026
Humiliation staff rudeness
The most ridiculous experience and the most humiliating ever I’m still A guest here and literally I can’t wait to check out and leave this property
Hotel response
Comment: 23 Jul 2026
Dear Guest,
Thank you for sharing your feedback. We are truly sorry to learn that your experience has been so disappointing and that you feel this way during your stay.
Please accept our sincere apologies for any inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide. We are especially sorry if any interaction with our team left you feeling uncomfortable or disrespected.
We would also like to inform you that the hotel is currently undergoing a comprehensive renovation program to improve both our facilities and the overall guest experience. While this does not excuse the issues you encountered, we hope it demonstrates our commitment to making meaningful improvements.
We value your feedback and would have appreciated the opportunity to address your concerns while you were still with us. Your comments will be shared with our management team to ensure appropriate action is taken.
Best regards,
Thank you for sharing your feedback. We are truly sorry to learn that your experience has been so disappointing and that you feel this way during your stay.
Please accept our sincere apologies for any inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide. We are especially sorry if any interaction with our team left you feeling uncomfortable or disrespected.
We would also like to inform you that the hotel is currently undergoing a comprehensive renovation program to improve both our facilities and the overall guest experience. While this does not excuse the issues you encountered, we hope it demonstrates our commitment to making meaningful improvements.
We value your feedback and would have appreciated the opportunity to address your concerns while you were still with us. Your comments will be shared with our management team to ensure appropriate action is taken.
Best regards,
Family traveller
Comment: 6 Jul 2026
Stayed in: Jul 2026
Horrible!!
I am currently staying at the Pullman Royal Golf El Jadida under a fully prepaid three-night reservation. I traveled from overseas to Morocco to spend a very limited amount of time with my mother, and we chose this hotel with the expectation of enjoying a relaxing and memorable stay together. Instead, what should have been a pleasant experience turned into one of the most humiliating and disappointing hotel experiences I have ever encountered.
Our first day at the hotel was unremarkable but acceptable. However, on our second evening, after spending the day at the beach, my mother and I went to dine at Patcha Mama, one of the hotel’s restaurants. As I was assisting my mother, who has mobility limitations due to knee problems, with pulling out a chair and helping her sit down, we were abruptly approached by a staff member whom I later learned was part of the housekeeping team.
Without greeting us, identifying herself, or making any attempt to determine whether we were registered guests or restaurant patrons, she stated, “This area is only for paying customers. If you want to take pictures, go over there.”
I was stunned. We were not taking photographs. We were attempting to sit down for dinner. More importantly, we were paying guests of the hotel with a prepaid reservation. The employee made an immediate assumption that we did not belong there without asking a single question. Her conduct was not only unprofessional, but deeply disrespectful and humiliating.
The interaction left me questioning whether we were judged based on our appearance because we did not fit the stereotype of international tourists. Whether or not discrimination was intended, that is unquestionably how the experience made us feel. No guest should ever be placed in a position where they are made to feel unwelcome or treated as though they must prove they have the right to be on the property they have paid to enjoy.
I have traveled extensively and stayed in luxury and international hotels around the world. Never have I experienced a member of staff making such an unfounded assumption or addressing a guest in such an accusatory and dismissive manner.
Security was contacted, and the manager eventually came to address the situation. Unfortunately, his response compounded our discomfort rather than resolving it. Instead of handling the matter discreetly and professionally, he brought the employee directly to us and asked her to apologize in our presence. This forced us to relive an already humiliating encounter and placed us in another uncomfortable position. It demonstrated a lack of understanding of how to appropriately manage a guest complaint involving potential discrimination and public embarrassment.
While the manager did apologize, he failed to explain what actions would be taken to address the employee’s conduct, what measures would be implemented to prevent similar incidents, or how the hotel intended to restore our confidence as guests. There was no indication that the seriousness of the incident was fully understood.
Instead, we were offered tea and cake—an inappropriate gesture given the nature of the complaint. Our concern was never about receiving complimentary food or beverages. It was about dignity, respect, accountability, and ensuring that no other guest experiences the same treatment.
As a hospitality manager myself, I understand that service failures can occur. However, exceptional hospitality is measured not by the absence of mistakes, but by the professionalism, empathy, and accountability demonstrated when those mistakes happen. In this case, both the initial incident and the subsequent handling by management fell significantly below the standards expected of an international hotel operating under the Pullman brand.
This experience has irreparably damaged my confidence in this property. Rather than creating positive memories during the limited time I have with my mother, the hotel left us feeling embarrassed, disrespected, and unwelcome.
I urge senior management to conduct a thorough review of this incident, provide comprehensive customer service and diversity awareness training to all employees, and ensure that appropriate corrective action is taken. Every guest deserves to be treated with courtesy, dignity, and respect—regardless of appearance, nationality, or assumptions made by staff.
Unfortunately, because of this experience, I cannot recommend this hotel and will not return in the future.
Our first day at the hotel was unremarkable but acceptable. However, on our second evening, after spending the day at the beach, my mother and I went to dine at Patcha Mama, one of the hotel’s restaurants. As I was assisting my mother, who has mobility limitations due to knee problems, with pulling out a chair and helping her sit down, we were abruptly approached by a staff member whom I later learned was part of the housekeeping team.
Without greeting us, identifying herself, or making any attempt to determine whether we were registered guests or restaurant patrons, she stated, “This area is only for paying customers. If you want to take pictures, go over there.”
I was stunned. We were not taking photographs. We were attempting to sit down for dinner. More importantly, we were paying guests of the hotel with a prepaid reservation. The employee made an immediate assumption that we did not belong there without asking a single question. Her conduct was not only unprofessional, but deeply disrespectful and humiliating.
The interaction left me questioning whether we were judged based on our appearance because we did not fit the stereotype of international tourists. Whether or not discrimination was intended, that is unquestionably how the experience made us feel. No guest should ever be placed in a position where they are made to feel unwelcome or treated as though they must prove they have the right to be on the property they have paid to enjoy.
I have traveled extensively and stayed in luxury and international hotels around the world. Never have I experienced a member of staff making such an unfounded assumption or addressing a guest in such an accusatory and dismissive manner.
Security was contacted, and the manager eventually came to address the situation. Unfortunately, his response compounded our discomfort rather than resolving it. Instead of handling the matter discreetly and professionally, he brought the employee directly to us and asked her to apologize in our presence. This forced us to relive an already humiliating encounter and placed us in another uncomfortable position. It demonstrated a lack of understanding of how to appropriately manage a guest complaint involving potential discrimination and public embarrassment.
While the manager did apologize, he failed to explain what actions would be taken to address the employee’s conduct, what measures would be implemented to prevent similar incidents, or how the hotel intended to restore our confidence as guests. There was no indication that the seriousness of the incident was fully understood.
Instead, we were offered tea and cake—an inappropriate gesture given the nature of the complaint. Our concern was never about receiving complimentary food or beverages. It was about dignity, respect, accountability, and ensuring that no other guest experiences the same treatment.
As a hospitality manager myself, I understand that service failures can occur. However, exceptional hospitality is measured not by the absence of mistakes, but by the professionalism, empathy, and accountability demonstrated when those mistakes happen. In this case, both the initial incident and the subsequent handling by management fell significantly below the standards expected of an international hotel operating under the Pullman brand.
This experience has irreparably damaged my confidence in this property. Rather than creating positive memories during the limited time I have with my mother, the hotel left us feeling embarrassed, disrespected, and unwelcome.
I urge senior management to conduct a thorough review of this incident, provide comprehensive customer service and diversity awareness training to all employees, and ensure that appropriate corrective action is taken. Every guest deserves to be treated with courtesy, dignity, and respect—regardless of appearance, nationality, or assumptions made by staff.
Unfortunately, because of this experience, I cannot recommend this hotel and will not return in the future.
Hotel response
Comment: 23 Jul 2026
Dear Guest,
Thank you for taking the time to share such a detailed account of your experience. We are deeply sorry to learn that what should have been a special stay with your mother was overshadowed by an interaction that left you feeling embarrassed, disrespected and unwelcome.
Please accept our sincerest apologies for the distress caused by the incident at our restaurant. The manner in which you were approached did not reflect the standards of courtesy, professionalism and hospitality that we are committed to providing every guest. We also regret that the way the situation was subsequently handled did not restore your confidence or provide the reassurance you deserved.
We are especially sorry that the actions of both our team member and our manager failed to meet your expectations. We understand that an apology alone was not sufficient and that the circumstances required greater sensitivity, empathy and a clearer commitment to corrective action. Your feedback has been taken very seriously and will be reviewed thoroughly with our management team. Appropriate measures, including additional training for our employees, will be implemented to reinforce our standards of guest service, professionalism, and respectful communication.
It is particularly disappointing to know that this experience affected the precious time you had planned to spend with your mother. We understand how meaningful that time was and we deeply regret that we did not contribute positively to those memories.
Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us identify where we need to improve and we appreciate the opportunity to learn from your experience. Although we understand your decision, we hope that one day you may consider giving us another opportunity to demonstrate the genuine hospitality and service standards that we strive to deliver as the hotel is going through a transition period including a complete renovation to operate under a new international brand.
Best regards,
Thank you for taking the time to share such a detailed account of your experience. We are deeply sorry to learn that what should have been a special stay with your mother was overshadowed by an interaction that left you feeling embarrassed, disrespected and unwelcome.
Please accept our sincerest apologies for the distress caused by the incident at our restaurant. The manner in which you were approached did not reflect the standards of courtesy, professionalism and hospitality that we are committed to providing every guest. We also regret that the way the situation was subsequently handled did not restore your confidence or provide the reassurance you deserved.
We are especially sorry that the actions of both our team member and our manager failed to meet your expectations. We understand that an apology alone was not sufficient and that the circumstances required greater sensitivity, empathy and a clearer commitment to corrective action. Your feedback has been taken very seriously and will be reviewed thoroughly with our management team. Appropriate measures, including additional training for our employees, will be implemented to reinforce our standards of guest service, professionalism, and respectful communication.
It is particularly disappointing to know that this experience affected the precious time you had planned to spend with your mother. We understand how meaningful that time was and we deeply regret that we did not contribute positively to those memories.
Thank you once again for bringing these matters to our attention. Feedback such as yours is invaluable in helping us identify where we need to improve and we appreciate the opportunity to learn from your experience. Although we understand your decision, we hope that one day you may consider giving us another opportunity to demonstrate the genuine hospitality and service standards that we strive to deliver as the hotel is going through a transition period including a complete renovation to operate under a new international brand.
Best regards,
Very good location
Route De Casablanca Km 7 Eljadida Maroc, El Jadida, 24000, Morocco|7.75 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.
Please contact the hotel for details about adding extra beds.
Pullman Mazagan Royal Golf & Spa: FAQs
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