Novotel Ulaanbaatar
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets not allowed |
Amenities
More about Novotel Ulaanbaatar
Novotel Ulaanbaatar
Experience an abundance of unparalleled facilities and features at Novotel Ulaanbaatar.Maintain seamless communication using the complimentary Wi-Fi at hotel.Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services.For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes.Obtaining passes for the town's top entertainments becomes effortless with hotel's tours. At the hotel, utilize the on-site laundromat, dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Novotel Ulaanbaatar with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal.Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.For visitors wishing to smoke, designated smoking zones can be found. At Novotel Ulaanbaatar, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay.Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Certain rooms offer in-room amusement features such as the television for your enjoyment.In select rooms within the hotel, a refrigerator and mini bar is available to cater to your requirements when desired.It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Novotel Ulaanbaatar. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel.At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. At Novotel Ulaanbaatar, they are committed to catering to your unique requirements. They offer a variety of meal choices, encompassing kosher alternatives for those with special dietary preferences. Enjoy an entertaining evening with your fellow travelers at the hotel's bar.At the hotel, discerning guests can also enjoy on-site culinary facilities like shared kitchen tailored to their preferences.During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, steam room, spa and sauna on your final days.Discover the fitness amenities at hotel to maintain your health and strength during your getaway.
Comment: 4 Aug 2026
Stayed in: Aug 2026
Reliable Comfort in Ulaanbaatar
Breakfast was a highlight: a generous spread with plenty of variety to start the day right. Overall, a dependable, comfortable choice in Ulaanbaatar — exactly what you'd expect from the Novotel brand, delivered well.
Highly recommended.
Comment: 22 Jul 2026
Stayed in: Jun 2026
Centrally located
Comment: 17 Jul 2026
Stayed in: Jun 2026
Great location and breakfast, but no heat or A/C in rooms
I had a standard King room with a comfy king size bed and sofa. The room was large, and it included a safe deposit box, bathrobes, fluffy towels, a huge shower, and complementary bottled water. The pillows on the bed had feathers in them (which I'm allergic to), so I used one of the small pillows on the sofa instead as my bed pillow. There is a convenience store across the street where you can buy bottled water (the tap water in UB is not safe to drink or brush your teeth with due to old infrastructure, which can allow pathogens to enter the water supply pipes). There is also a bank around the corner where you can exchange foreign cash for Mongolian tugrik currency (if exchanging U.S. dollars, use newer bills of a higher denomination such as $100 bills). Alternatively, there are cash machines nearby. Just be careful of the pickpockets in UB. Cell phones are also a target of thieves in UB.
There were a few quirks with my rooms, which is why I am not giving this hotel a 5-star rating. It was unusually cold in UB when I was there, and the heat did not work in any of the three rooms I had. The first time staying there was the coldest, and the hotel provided me with a portable heater that only had one setting. It would get too hot after a while, and I would have to turn it off. By morning, the room was cold. There was also one return visit where we didn't get to the room until about 11 pm and were leaving again the next morning, and for which my room was stuffy. The A/C didn't work either. Some of the rooms I stayed in were a little worn, particularly with the curtains and sofa. The tv didn't work, except for some basic Mongolian channels; the front desk indicated there was some issue with a router being upgraded. Another member of our group informed us that the pool wasn't open. I didn't have a chance to check it out for myself. All in all, though, I would recommend staying at this hotel.
Comment: 6 Mar 2026
Stayed in: Mar 2026
Serious issue with handling guest belongings
What didn’t: The biggest problem was trust and property handling. During my stay, my room access had been extended, yet I returned to find my belongings moved out of my room without my permission due to an internal confusion about the reservation status. Some items were not collected when the room was cleared, which created a risk of loss.
Communication from reception was unhelpful at first, and later the resolution was essentially just granting access to the room where my belongings had been placed. There was no meaningful apology or compensation.
Breakfast was also quite repetitive and below expectations, and some room fixtures/details looked poorly finished for this brand.I would not stay here again unless their procedures for extensions and guest property are fixed.
UK
Comment: 1 Oct 2025
Stayed in: Jun 2025
Poor customer service from the top!
Excellent location
Baga Toiruu, Khoroo 6, Ulaanbaatar, 14201, Mongolia|3.38 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
12:00 pm
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
