Hotel Arco Maya

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Fast facts

Check in from:
3:00 pm
Check out before:
3:00 pm
Pets
Pets not allowed

Amenities

Parking
Airport shuttle
Pool
Restaurant
Pets allowed
Bar

More about Hotel Arco Maya

Hotel Arco Maya

Great care is taken to ensure guests experience comfort through top-notch services and amenities.Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi, car hire and shuttle at the hotel ensure effortless exploration of Cancun. The hotel offers complimentary parking for guests who arrive with their own mode of transport.Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services.Securing passes to the city's top attractions is simple with the hotel's ticket service and tours.During your stay at this fantastic hotel, experience comfort and warmth from the delightful on-site fireplace on those chilly days and nights.Need some relaxation? Your room features daily housekeeping to make your stay even more comfortable and enjoyable. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning. At Hotel Arco Maya, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. In select rooms, the hotel offers visitors access to bottled water.Maintain your cleanliness and feel revitalized using a hair dryer available in select guest restrooms. Begin your day on a delightful note with a scrumptious complimentary breakfast, consistently served at Hotel Arco Maya.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.Hotel Arco Maya provides a superb assortment of leisure amenities for guests to enjoy. During your stay, the hotel provides direct access to a beach, ensuring you remain near the sea throughout your visit. Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail.

Reviews from
Tripadvisor
Mentioned by travellers
Other

Comment: 8 Jul 2022

Stayed in: Apr 2022

nice and clean

It is quite close to the hotel from the terminal, but with backpacks it seems far away. And it's hard to find, there is no name on it.
The room is big, nice and clean, with two huge, comfortable beds. There is a roof terrace with a swimming pool and deck chairs. It's very nice here but I would never in my life pay 100US$ for this room, even with breakfast, as it is a regular price. I have doubts even after the discount up to 40US$. Buffet breakfast is included with coffee, juice, fruit, cereals.
Family traveller

Comment: 30 Nov 2024

Stayed in: Mar 2024

Erick Owners scammer through hotel

Mr. Erick Dueñas is a fraudster and fraudulent, sells package and does not comply and does not answer, is a liar and blocks the numbers. Room doors are uninsured, towels and sheets dirty. Dirty bathrooms, no internet or antenna in Televisions.
Family traveller

Comment: 30 Aug 2023

Stayed in: Sep 2022

After-sales service, does not respond.

I purchased by phone, the complete package for a family group, processed at the establishment's laptos terminal, with the assistance of Mr. Erik... So far I cannot coordinate my purchase. Unfortunately he does not answer communication attempts. I look forward to being assisted please. Greetings.
CEL 54 2664655539
Other

Comment: 15 Aug 2022

Stayed in: Jul 2022

Good value for money

The location suited us very well. We could explore the area on foot, there were plenty of restaurants and shops. The hotel is in a quiet area, which was great.
The staff were friendly. The room was big enough, the beds were comfortable.
The air conditioning and the fan worked without any problems. The wi-fi also worked perfectly.
Breakfast was ok - fresh fruits and toasted bread with butter and jam. Too bad, it was the same every day. But the coffee was really delicious!
We stayed for three nights and during that time they didn't empty our rubbish once.
Shower did not have hot water. Never.
Couple

Comment: 9 Feb 2023

Stayed in: Feb 2023

Un hotel desastroso

Un hotel desastroso. La recepcionista nos cobró más de lo estipulado en mi reserva con Booking.con puesto que tienen su propio tipo de cambio de USD a MXN, importance destacar que yo pagaba en pesos mexicanos en efectivo, por lo tanto ese tipo de cambio (como si estuvieran en US) es un robo total.
La primera habitación que nos dan apesta a humedad. Ella me dice que no huele que eso es cosa mía, y nos cambia a una habitación de categoría inferior. Al principio la acepté puesto que la primera opción apestaba. Decidí Justo quedarme en esa habitación a cambio de un reembolso en la diferencia de tarifa entre lo que yo había reservado y lo que me habían ofrecido. La recepcionista se niega en rotundo a ofrecer una devolución en la diferencia del precio y sigue insistiendo en que el olor a humedad es cosa mía. Tras seguir insistiendo me ofrece otra habitación sin ventanas que huele a tabaco. Una vez más, según la recepcionista, esto es cosa mía pues la habitación no huele. Le insisto en que apesta a tabaco y como no fumadora no voy a dormir en esa habitación así que vuelvo a mi oferta inicial, me quedo en la habitación pequeña a cambio de la devolución, a lo que ella se sigue negando y sigue diciendo como los olores son cosa mía, porque ella tiene experiencia en mantenimiento y esas habitaciones no huelen a nada (???). Tras explicarle que trabajo en hoteles y que deje el papel, que sé lo que está haciendo, le digo que me ofrezca una solución, pues hasta ahora todo eran problemas desde la llegada. Finalmente, nos da una habitación de la categoría reservada y sin olores. ¡Tan solo tomó 4 habitaciones hasta que esto sucedió! Cuando pensamos que esto era todo, llega la moche y no hay agua caliente. Informamos al recepcionista de noche, quien sugiere dejar el agua correr durante 15 minutos. Tras media hora de agua fría corriendo, decidí ducharme con agua fría. Les contacte a través de mensaje, informamos al recepcionista, Nadie respondió ni hizo nada.
Hicimos la salida hace 6 días, aún sigo enviando mensajes a través de Booking.con e emails cada día pidiendo mi factura, a día de hoy, sigo sin factura ni respuesta.
Dos de cuatro de las toallas estaban sucias, pedimos una toalla extra y la recepcionista nos dijo que no, que no tenían más. Total, que tuvimos que usar las toallas sucias.
Es un hotel horrible, el trato es horrible, no les importa nada sus clientes tan solo hacer dinero con turistas y estafarlos con el tipo de cambio con una moneda con la que no trabajan siquiera. Mi factura es un derecho que aún no tengo debido a su incompetencia. No lo recomendaría a nadie.

Location

3.6

Retorno Marañón # 31 SM 25 MZA 23 Lote 01 , Central Cancun, Cancun, 77509, Mexico|1.54 km from city centre

Check in and check out

Check in from:

3:00 pm

Check out before:

3:00 pm

Good to know

Pets

Pets not allowed

Extra beds

Please contact the hotel for details about adding extra beds.

Hotel Arco Maya: FAQs

Hotel Arco Maya is 1.5 km away from Cancun city centre.
Hotel Arco Maya is in Cancun, Mexico and is 1.5 km away from Cancun city centre.
At Hotel Arco Maya you can check in from 3:00 pm, and you'll need to check out before 3:00 pm.
Yes, there is parking available at Hotel Arco Maya.
Yes, Hotel Arco Maya does have a restaurant.