Rosselli AX Privilege
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets not allowed |
Amenities
Wi-Fi
Air conditioning
Pool
Spa
Front desk 24 hour
Restaurant
More about Rosselli AX Privilege
Rosselli AX Privilege
Rosselli AX Privilege offers accommodation in the heart of Valletta. Set in a 17th-century building formerly owned by a member of the Knights of Malta, the hotel combines Baroque architecture and modern facilities, including free WiFi throughout.
Reviews from 
Family traveller
Comment: 22 Aug 2026
Stayed in: Aug 2026
Excellent
All staff were professional and went above and beyond to be helpful - would highly recommend the hotel
Hotel response
Comment: 24 Aug 2026
Dear B7518POhelenb,
Thank you for sharing your glowing feedback and recommendation. We are delighted to hear our team made such a positive impression.
Providing genuinely warm, attentive service is at the heart of what we do, and it is wonderful to know this came through during your stay.
We look forward to welcoming you back for another excellent visit.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Thank you for sharing your glowing feedback and recommendation. We are delighted to hear our team made such a positive impression.
Providing genuinely warm, attentive service is at the heart of what we do, and it is wonderful to know this came through during your stay.
We look forward to welcoming you back for another excellent visit.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Solo traveller
Comment: 15 Aug 2026
Stayed in: Aug 2026
Exceptional
Best hotel I stayed in Malta and Samuel is by far the best server I’ve had what a great place. A home away from home
Hotel response
Comment: 21 Aug 2026
Dear Solotraveledward,
Thank you for sharing such a wonderful review. We are delighted that your stay felt like a home away from home and that our team made a strong impression.
Your feedback reinforces our commitment to warm hospitality and attentive service. We truly appreciate your recognition.
We look forward to welcoming you back for another excellent stay.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Thank you for sharing such a wonderful review. We are delighted that your stay felt like a home away from home and that our team made a strong impression.
Your feedback reinforces our commitment to warm hospitality and attentive service. We truly appreciate your recognition.
We look forward to welcoming you back for another excellent stay.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Couple
Comment: 10 Aug 2026
Stayed in: Aug 2026
Dirtiest hotel we've ever been to, toilet brush was covered in dry feces. We left immediately.
Please read this before you consider to book this hotel. Before you read this review, please note that my husband and I went to this hotel for our post-wedding honeymoon and paid around EUR 350/night for what we expected would be luxurious. I normally never write such scolding reviews and always try to highlight the benefits of a place, but this was really the worst experience possible for us.
Originally, we booked a 4-night stay at Rosselli's after staying the previous three nights at Xara Palace in Mdina (which was absolutely excellent!). We came to Malta for our honeymoon together with my husband after Location of Rosselli's is directly in Valletta city centre, so count on a sleepless night if you are facing the street side. I am not sure what exactly it is about this hotel, but the vibe was off from the moment we walked in - we felt that there was a bad atmosphere. All staff are Indian male, and apart from the hotel manager who is French we haven't seen anyone who would be Maltese, so it feels like you are in India instead of Malta which is a bit strange.
We only ended up staying one night out of the four and left in the morning as soon as it was possible. For us, the biggest problem was the room - the hotel staff knew we were on our honeymoon, and even despite being given this information, gave us a literally black room which looked like it was for a funeral (incl. black flower wallpaper). Because of the noise from the street, there are three layers of doors and any light is blocked off, so the room appears windowless. I do have to say that the room was quite big, but that didn't in any way make up for the fact that it was dirty - in fact the worst we've ever been. We oftentimes stay at quite humble Airbnb's, but we've never experienced such a filthy room - we actually think this was health hazardous. The first thing that hit us upon entering the room was a strong, sewer-like damp smell. At first, we couldn't really identify where the smell was coming from as it was heavily covered with air refreshener, but the longer we stayed in the room the more uncomfortable it was getting. There were 2 couch-like chairs covered in light stains and when I took my sandals off, I could feel dirt and crumbs getting stuck to my feet - upon inspecting my feet I saw that the soles were completely black as well, so I am sure that houseekeeping haven't hoovered nor mopped the place. Probably because they thought we wouldn't be able to tell because of the black stone floor. I immediately put on flip flops and from that moment felt like not touching anything. Regarding the smell, we couldn't really identify where it was coming from; in the end we concluded it was partly the shower and partly the air conditioning, combined with some mildew/mold that was already sitting on all surfaces in the room since the room was basically windowless and not naturally aired when cleaned so the dampness just stayed in and could never escape. What really finished us was when we noticed at around 11 p.m. that the toilet brush (that hadn't been used until then) was entirely covered in dried up feces from whoever was staying in the room before us. My husband tolerates a lot and was willing to put up with the smell because he was worried we wouldn't get a refund, but after I told him about the toilet brush even he said that this is unacceptable and that we need to leave. PS: Please note that I complained about the smell and the dirty floor upon about an hour of our arrival and was told housekeeping would be sent to our room 'right away'. When we returned in a few hours, front desk told us they 'sprayed more air refreshener in our room'. I wish I was making this up.
So, in the end, because it was nearly midnight, we had to stay the night because we knew we couldn't bring this up with the front desk because they wouldn't do anything about it. Next morning I called Fabien, the hotel manager, who met up with us in the lobby, offered his apologies and told us we can either get a different room or go to another property and be refunded for the remaining nights. We knew we didn't want to stay because our experience was already tampered with and we knew we wouldn't be able to relax.
To end on a positive note - we did get a full refund for the remaining 3 nights and 50% off for the first night we stayed there, and they kept our luggage for the day before it was time for us to transfer to a different hotel. They do have nice coffee served in the lobby as well (latte art and everything). It's a real shame we weren't able to have a positive experience because we came to the hotel based on positive reviews we read. They do make good cocktails also on the rooftop, but please note that the pool is more like a big bathtub and says its capacity is 4 people, but it was already a bit crowded when it was just me and my husband (both small and thin people). We really appreciated that the hotel refunded us and acknowledges our bad experience, but we still had to inform other travellers (especially those looking for the perfect hotel in Malta for their honeymoon) about our negative experience. We are not writing this review to tarnish the hotel, but in hopes that this honest review will be picked up and no one else will have this experience. You only get one honeymoon so it better not be like this.
Originally, we booked a 4-night stay at Rosselli's after staying the previous three nights at Xara Palace in Mdina (which was absolutely excellent!). We came to Malta for our honeymoon together with my husband after Location of Rosselli's is directly in Valletta city centre, so count on a sleepless night if you are facing the street side. I am not sure what exactly it is about this hotel, but the vibe was off from the moment we walked in - we felt that there was a bad atmosphere. All staff are Indian male, and apart from the hotel manager who is French we haven't seen anyone who would be Maltese, so it feels like you are in India instead of Malta which is a bit strange.
We only ended up staying one night out of the four and left in the morning as soon as it was possible. For us, the biggest problem was the room - the hotel staff knew we were on our honeymoon, and even despite being given this information, gave us a literally black room which looked like it was for a funeral (incl. black flower wallpaper). Because of the noise from the street, there are three layers of doors and any light is blocked off, so the room appears windowless. I do have to say that the room was quite big, but that didn't in any way make up for the fact that it was dirty - in fact the worst we've ever been. We oftentimes stay at quite humble Airbnb's, but we've never experienced such a filthy room - we actually think this was health hazardous. The first thing that hit us upon entering the room was a strong, sewer-like damp smell. At first, we couldn't really identify where the smell was coming from as it was heavily covered with air refreshener, but the longer we stayed in the room the more uncomfortable it was getting. There were 2 couch-like chairs covered in light stains and when I took my sandals off, I could feel dirt and crumbs getting stuck to my feet - upon inspecting my feet I saw that the soles were completely black as well, so I am sure that houseekeeping haven't hoovered nor mopped the place. Probably because they thought we wouldn't be able to tell because of the black stone floor. I immediately put on flip flops and from that moment felt like not touching anything. Regarding the smell, we couldn't really identify where it was coming from; in the end we concluded it was partly the shower and partly the air conditioning, combined with some mildew/mold that was already sitting on all surfaces in the room since the room was basically windowless and not naturally aired when cleaned so the dampness just stayed in and could never escape. What really finished us was when we noticed at around 11 p.m. that the toilet brush (that hadn't been used until then) was entirely covered in dried up feces from whoever was staying in the room before us. My husband tolerates a lot and was willing to put up with the smell because he was worried we wouldn't get a refund, but after I told him about the toilet brush even he said that this is unacceptable and that we need to leave. PS: Please note that I complained about the smell and the dirty floor upon about an hour of our arrival and was told housekeeping would be sent to our room 'right away'. When we returned in a few hours, front desk told us they 'sprayed more air refreshener in our room'. I wish I was making this up.
So, in the end, because it was nearly midnight, we had to stay the night because we knew we couldn't bring this up with the front desk because they wouldn't do anything about it. Next morning I called Fabien, the hotel manager, who met up with us in the lobby, offered his apologies and told us we can either get a different room or go to another property and be refunded for the remaining nights. We knew we didn't want to stay because our experience was already tampered with and we knew we wouldn't be able to relax.
To end on a positive note - we did get a full refund for the remaining 3 nights and 50% off for the first night we stayed there, and they kept our luggage for the day before it was time for us to transfer to a different hotel. They do have nice coffee served in the lobby as well (latte art and everything). It's a real shame we weren't able to have a positive experience because we came to the hotel based on positive reviews we read. They do make good cocktails also on the rooftop, but please note that the pool is more like a big bathtub and says its capacity is 4 people, but it was already a bit crowded when it was just me and my husband (both small and thin people). We really appreciated that the hotel refunded us and acknowledges our bad experience, but we still had to inform other travellers (especially those looking for the perfect hotel in Malta for their honeymoon) about our negative experience. We are not writing this review to tarnish the hotel, but in hopes that this honest review will be picked up and no one else will have this experience. You only get one honeymoon so it better not be like this.
Hotel response
Comment: 14 Aug 2026
Dear B8792lillys,
Thank you for sharing your detailed feedback and for choosing our hotel for such a special occasion.
We are truly sorry your stay fell far short of the relaxing, welcoming experience our guests should enjoy. Your impressions of the room, atmosphere, and cleanliness are disappointing to read, and not reflective of the standards we strive to uphold.
We appreciate your acknowledgement of the team’s assistance. We hope to have the opportunity to restore your confidence in the future.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Thank you for sharing your detailed feedback and for choosing our hotel for such a special occasion.
We are truly sorry your stay fell far short of the relaxing, welcoming experience our guests should enjoy. Your impressions of the room, atmosphere, and cleanliness are disappointing to read, and not reflective of the standards we strive to uphold.
We appreciate your acknowledgement of the team’s assistance. We hope to have the opportunity to restore your confidence in the future.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Family traveller
Comment: 7 Aug 2026
Stayed in: Apr 2026
Disappointed!
This hotel just was not 5 star. What was wrong? And why did I not complain while I was there? I don't know. It wasn't like me not to. Firstly, the atmosphere when you arrived was cold and unwelcoming, not because of the staff but it just didn't feel good or welcoming. Perhaps it was too snob.
The switches for the lights were not organised and we were always looking for which switch did which light. There were not enough electrical plugs either. And not one for the bathroom. Not a separate light in the WC. Coffee maker made a horrible noise. The frig was not cold enough. The stocked tea and coffee was not the same every day... I usually had to ask at the desk. Not the same accessories put in the room every day either. I think there was not a check list for the staff. For the price they charge, breakfast should have been included. Room really needed a fix it job. The joints in some of the tiles were coming out and the WC wall needed repainting. The roof top pool was open but was cold! I expected a heated pool for the cooler months. The good things; great sheets, towels and soap, cream and shampoo, soundproofing windows, the staff was very kind and serviable
I did write a review on the hotel site and they replied and certainly did not offer any compensation or perhaps a free night at a future time. Too expensive for what we got or not to get a more satisfactory reply
The switches for the lights were not organised and we were always looking for which switch did which light. There were not enough electrical plugs either. And not one for the bathroom. Not a separate light in the WC. Coffee maker made a horrible noise. The frig was not cold enough. The stocked tea and coffee was not the same every day... I usually had to ask at the desk. Not the same accessories put in the room every day either. I think there was not a check list for the staff. For the price they charge, breakfast should have been included. Room really needed a fix it job. The joints in some of the tiles were coming out and the WC wall needed repainting. The roof top pool was open but was cold! I expected a heated pool for the cooler months. The good things; great sheets, towels and soap, cream and shampoo, soundproofing windows, the staff was very kind and serviable
I did write a review on the hotel site and they replied and certainly did not offer any compensation or perhaps a free night at a future time. Too expensive for what we got or not to get a more satisfactory reply
Hotel response
Comment: 14 Aug 2026
Dear valerierK5589LG,
Thank you for sharing your detailed impressions. We are sorry to learn that your stay fell short of the seamless, welcoming experience we aim to provide.
Your observations are appreciated and help us reflect on how we uphold our standards. We are pleased you valued our linens, amenities, soundproofing, and the kindness of our team.
We hope to have the opportunity to better demonstrate our commitment to comfort and attentive service on a future visit.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Thank you for sharing your detailed impressions. We are sorry to learn that your stay fell short of the seamless, welcoming experience we aim to provide.
Your observations are appreciated and help us reflect on how we uphold our standards. We are pleased you valued our linens, amenities, soundproofing, and the kindness of our team.
We hope to have the opportunity to better demonstrate our commitment to comfort and attentive service on a future visit.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Couple
UK
Comment: 9 Jul 2026
Stayed in: Jun 2026
A fine experience!
We didn't stay here (we were in the very good sister hotel AX St. John) but apart from the excellent food in both their Grain Street and Under Grain restaurants, the following staff deserve particular praise:
Breakfast - Katho Sangheetha
Dinner - Aftab Hussein Muhammad
Although all the staff were very friendly, helpful and efficient!
Breakfast - Katho Sangheetha
Dinner - Aftab Hussein Muhammad
Although all the staff were very friendly, helpful and efficient!
Hotel response
Comment: 15 Jul 2026
Dear 492simona,
Thank you for sharing such thoughtful feedback about your dining experiences and our colleagues’ hospitality.
We are delighted that our teams made a strong impression, and it is wonderful to know the food stood out.
Your recognition reinforces our commitment to warm, attentive service across our hotels and restaurants. We truly appreciate it.
We hope to have the pleasure of welcoming you for a future stay or another memorable meal.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Thank you for sharing such thoughtful feedback about your dining experiences and our colleagues’ hospitality.
We are delighted that our teams made a strong impression, and it is wonderful to know the food stood out.
Your recognition reinforces our commitment to warm, attentive service across our hotels and restaurants. We truly appreciate it.
We hope to have the pleasure of welcoming you for a future stay or another memorable meal.
Best regards,
Ludgarda Schembri
Rosselli - AX Privilege
Excellent location
167 Merchants St, Valletta, VLT 1174, Malta|0.17 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
12:00 pm
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Rosselli AX Privilege: FAQs
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