Amman Rotana
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Amman Rotana
Amman Rotana
Located in the central business, social and residential destination, Amman’s new downtown, Al Abdali, Amman Rotana is the first tower hotel in Jordan offering 411 lavish rooms and suites, housed across 50 floors at 188 m high.
Reviews from 
Business traveller
Comment: 5 Sep 2026
Stayed in: Sep 2026
Outstanding experience
Amazing view, very comfortable rooms, excellent and wide variation of food, out of the world staff- very kind, attentive to detail and professional
Family traveller
Comment: 7 Aug 2026
Stayed in: Jun 2026
Lack of hygiene. and bad service
Honestly, I don't have a description, but the pictures might explain.
Hotel response
Comment: 27 Aug 2026
ضيفنا العزيز السيد أحمد،
نشكر لكم مشاركة تقييمكم وملاحظاتكم. نأسف لمعرفة أن مستوى النظافة والخدمة لم يكن بالمستوى الذي تتوقعونه خلال إقامتكم في فندق عمّان روتانا.
نأخذ ملاحظاتكم على محمل الجد، وسنعمل على مشاركتها مع الفرق المعنية لمراجعة مستوى النظافة والخدمة وتحسينها.
نقدّر لكم مشاركتنا تجربتكم، ونتطلع إلى فرصة تقديم تجربة أفضل لكم في المستقبل.
مع خالص التحية والتقدير،
باتريس كورنيه
المدير العام
نشكر لكم مشاركة تقييمكم وملاحظاتكم. نأسف لمعرفة أن مستوى النظافة والخدمة لم يكن بالمستوى الذي تتوقعونه خلال إقامتكم في فندق عمّان روتانا.
نأخذ ملاحظاتكم على محمل الجد، وسنعمل على مشاركتها مع الفرق المعنية لمراجعة مستوى النظافة والخدمة وتحسينها.
نقدّر لكم مشاركتنا تجربتكم، ونتطلع إلى فرصة تقديم تجربة أفضل لكم في المستقبل.
مع خالص التحية والتقدير،
باتريس كورنيه
المدير العام
Other
Comment: 30 Aug 2026
Stayed in: Aug 2026
Our stay was wonderful
Our stay was absolutely wonderful! From the moment we arrived, the staff made us feel genuinely welcome and cared for. I was traveling with my two kids, and Seif from breakfast was especially friendly and helpful, greeting us every morning with a warm smile and a fantastic attitude.
A special thank-you to Adel at reception, who went above and beyond to assist us, and to Abed Al Rahman for his kindness and thoughtful help. Muhammad Khashram was also incredibly helpful with our bags.
The exceptional hospitality and personal attention from the entire team made our visit truly memorable. We are very grateful and would happily recommendt this hotel to anyone looking for a welcoming, comfortable, and enjoyable stay!
A special thank-you to Adel at reception, who went above and beyond to assist us, and to Abed Al Rahman for his kindness and thoughtful help. Muhammad Khashram was also incredibly helpful with our bags.
The exceptional hospitality and personal attention from the entire team made our visit truly memorable. We are very grateful and would happily recommendt this hotel to anyone looking for a welcoming, comfortable, and enjoyable stay!
Hotel response
Comment: 1 Sep 2026
Dear Guest,
Thank you very much for sharing such a wonderful review. We are delighted to know that your stay was absolutely wonderful and that our team made you and your children feel genuinely welcomed and cared for from the moment you arrived.
We are especially grateful for your kind recognition of Seif from the breakfast team, Adel at Reception, Abed Al Rahman, and Muhammad Khashram. It is wonderful to hear about their friendliness, kindness, and willingness to go above and beyond to assist you and your family.
We will certainly share your heartfelt appreciation with them and the entire team. Your kind words are a great source of motivation and reflect the warm hospitality we strive to provide to every guest.
Thank you as well for recommending us. We look forward to welcoming you and your family back to Amman Rotana for another memorable and enjoyable stay.
Warm regards,
Patrice Cornée
General Manager
Thank you very much for sharing such a wonderful review. We are delighted to know that your stay was absolutely wonderful and that our team made you and your children feel genuinely welcomed and cared for from the moment you arrived.
We are especially grateful for your kind recognition of Seif from the breakfast team, Adel at Reception, Abed Al Rahman, and Muhammad Khashram. It is wonderful to hear about their friendliness, kindness, and willingness to go above and beyond to assist you and your family.
We will certainly share your heartfelt appreciation with them and the entire team. Your kind words are a great source of motivation and reflect the warm hospitality we strive to provide to every guest.
Thank you as well for recommending us. We look forward to welcoming you and your family back to Amman Rotana for another memorable and enjoyable stay.
Warm regards,
Patrice Cornée
General Manager
Other
Comment: 27 Aug 2026
Stayed in: Aug 2026
Nighttime disturbance
Everything was fine except for the party noise on Thursday evening, which was terrible and didn't allow hotel guests to sleep or rest in a truly disturbing way.
Hotel response
Comment: 30 Aug 2026
ضيفنا العزيز السيد أحمد،
شكرًا لكم على مشاركتنا ملاحظاتكم حول إقامتكم معنا. يسعدنا أن نعرف أن كل شيء كان على ما يرام بشكل عام، ونعتذر بصدق عن الإزعاج الذي تسبب به صوت الحفلة مساء يوم الخميس.
نتفهم تمامًا أن الهدوء والراحة من أهم ما يتوقعه ضيوفنا، ونأسف لأن مستوى الصوت أثر على قدرتكم على النوم والاسترخاء. لقد أخذنا ملاحظتكم بعين الاعتبار، وسنقوم بمراجعة هذا الأمر مع الفرق المعنية لضمان تحقيق توازن أفضل بين فعاليات الفندق وراحة نزلائنا.
نقدّر تفهمكم، ونأمل أن تتاح لنا فرصة الترحيب بكم مجددًا وتقديم إقامة أكثر راحة وهدوءًا.
مع خالص التحية،
باتريس كورنيه
المدير العام
شكرًا لكم على مشاركتنا ملاحظاتكم حول إقامتكم معنا. يسعدنا أن نعرف أن كل شيء كان على ما يرام بشكل عام، ونعتذر بصدق عن الإزعاج الذي تسبب به صوت الحفلة مساء يوم الخميس.
نتفهم تمامًا أن الهدوء والراحة من أهم ما يتوقعه ضيوفنا، ونأسف لأن مستوى الصوت أثر على قدرتكم على النوم والاسترخاء. لقد أخذنا ملاحظتكم بعين الاعتبار، وسنقوم بمراجعة هذا الأمر مع الفرق المعنية لضمان تحقيق توازن أفضل بين فعاليات الفندق وراحة نزلائنا.
نقدّر تفهمكم، ونأمل أن تتاح لنا فرصة الترحيب بكم مجددًا وتقديم إقامة أكثر راحة وهدوءًا.
مع خالص التحية،
باتريس كورنيه
المدير العام
Solo traveller
Comment: 20 Aug 2026
Stayed in: Aug 2026
Disappointed stay
I would like to share my disappointment regarding my stay yesterday.
I noticed a lack of coordination between some members of the staff, and it seemed that everyone was doing things their own way. This is very concerning for a high-quality hotel like Rotana. In the past, I have always found the staff to be very helpful and professional, which is why yesterday’s experience was especially disappointing.
When I arrived, I was given a very bad room with loud DJ/music directly underneath it, making it impossible for me to sleep. I had to complain and eventually the room was changed, but the process took a lot of time. I also had to go downstairs to the reception myself to resolve the issue.
The room service was even more disappointing. I called four times asking for an iron because I was in a hurry and clearly explained that I needed it urgently. Having to call four times for such a simple request is unacceptable and shows a serious problem with the room service and communication between departments.
Overall, I was very disappointed with my stay yesterday. I have had much better experiences at Rotana in the past, when the staff were more attentive, helpful, and professional.
I hope management will take this feedback seriously and look into what happened, particularly the communication between staff members and the quality of room service, so that other guests do not have the same experience.
I noticed a lack of coordination between some members of the staff, and it seemed that everyone was doing things their own way. This is very concerning for a high-quality hotel like Rotana. In the past, I have always found the staff to be very helpful and professional, which is why yesterday’s experience was especially disappointing.
When I arrived, I was given a very bad room with loud DJ/music directly underneath it, making it impossible for me to sleep. I had to complain and eventually the room was changed, but the process took a lot of time. I also had to go downstairs to the reception myself to resolve the issue.
The room service was even more disappointing. I called four times asking for an iron because I was in a hurry and clearly explained that I needed it urgently. Having to call four times for such a simple request is unacceptable and shows a serious problem with the room service and communication between departments.
Overall, I was very disappointed with my stay yesterday. I have had much better experiences at Rotana in the past, when the staff were more attentive, helpful, and professional.
I hope management will take this feedback seriously and look into what happened, particularly the communication between staff members and the quality of room service, so that other guests do not have the same experience.
Hotel response
Comment: 30 Aug 2026
Dear Valued Guest,
Thank you for taking the time to share such detailed feedback regarding your recent stay. Please accept our sincere apologies for the disappointing experience you encountered, especially as you have stayed with Rotana before and have previously experienced our team as attentive and professional.
We are truly concerned by your comments regarding the lack of coordination between our colleagues. The experience you described, from the initial room assignment and disruptive noise to the delay in resolving the issue, clearly fell short of the level of service we strive to provide. We fully understand how frustrating it must have been to have to personally return to Reception to seek a resolution.
We are equally sorry regarding your repeated requests for an iron. Having to call four times despite explaining the urgency is certainly unacceptable and does not reflect our service standards. Your feedback regarding communication between Room Service and the relevant departments has been taken seriously and will be reviewed with the management teams concerned.
We sincerely appreciate your loyalty to Rotana and your honest feedback. We value your comments not only because they highlight where we fell short, but also because they give us an opportunity to address these gaps and prevent similar situations from occurring in the future.
We truly regret that this stay did not reflect the experience you have come to expect from us. We hope to have the opportunity to welcome you back and restore your confidence in Amman Rotana by providing the attentive, seamless, and professional service you rightly expect.
Warm regards,
Patrice Cornée
General Manager
Thank you for taking the time to share such detailed feedback regarding your recent stay. Please accept our sincere apologies for the disappointing experience you encountered, especially as you have stayed with Rotana before and have previously experienced our team as attentive and professional.
We are truly concerned by your comments regarding the lack of coordination between our colleagues. The experience you described, from the initial room assignment and disruptive noise to the delay in resolving the issue, clearly fell short of the level of service we strive to provide. We fully understand how frustrating it must have been to have to personally return to Reception to seek a resolution.
We are equally sorry regarding your repeated requests for an iron. Having to call four times despite explaining the urgency is certainly unacceptable and does not reflect our service standards. Your feedback regarding communication between Room Service and the relevant departments has been taken seriously and will be reviewed with the management teams concerned.
We sincerely appreciate your loyalty to Rotana and your honest feedback. We value your comments not only because they highlight where we fell short, but also because they give us an opportunity to address these gaps and prevent similar situations from occurring in the future.
We truly regret that this stay did not reflect the experience you have come to expect from us. We hope to have the opportunity to welcome you back and restore your confidence in Amman Rotana by providing the attentive, seamless, and professional service you rightly expect.
Warm regards,
Patrice Cornée
General Manager
Excellent location
Black Iris Street, Amman Sub-District, Amman, 11190, Jordan|2.25 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
12:00 pm
Good to know
Pets not allowed
Recently, there are risks in the security situation in Jordan, and the relevant situation is still developing. In view of the current special circumstances, tourists are advised to travel with caution. If you are already there, please be sure to pay close attention to the development of the local situation, strengthen security precautions, and make emergency preparations.
Extra beds are available for an additional charge, depending on the size of the room.
Amman Rotana: FAQs
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