암만 로타나
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요약 정보
체크인 시작 시간: | 오후 2:00 |
|---|---|
체크아웃 종료 시간: | 오후 12:00 |
반려 동물 | 반려동물 동반 불가 |
편의시설
와이파이
주차장
에어컨
공항 셔틀 버스
수영장
헬스클럽
암만 로타나 상세 정보
암만 로타나
암만의 중심 비즈니스, 사회, 주거 지역인 새로운 도심인 알 아브달리에 위치한 암만 로타나는 요르단 최초의 타워 호텔로, 50층, 188m 높이에 411개의 호화로운 객실과 스위트룸을 보유하고 있습니다. 호텔에는 스파 센터와 사우나가 마련되어 있으며, 바에서 음료를 즐기실 수 있습니다. 객실에는 평면 TV가 있습니다. 일부 객실에는 휴식을 취할 수 있는 좌석 공간이 마련되어 있습니다. 객실에 커피 머신이 있습니다.
후기 출처: 
출장객
작성일: 2026. 9. 5.
숙박 시기: 2026년 9월
Outstanding experience
Amazing view, very comfortable rooms, excellent and wide variation of food, out of the world staff- very kind, attentive to detail and professional
가족 여행객
작성일: 2026. 8. 7.
숙박 시기: 2026년 6월
Lack of hygiene. and bad service
Honestly, I don't have a description, but the pictures might explain.
호텔 답변
작성일: 2026. 8. 27.
ضيفنا العزيز السيد أحمد،
نشكر لكم مشاركة تقييمكم وملاحظاتكم. نأسف لمعرفة أن مستوى النظافة والخدمة لم يكن بالمستوى الذي تتوقعونه خلال إقامتكم في فندق عمّان روتانا.
نأخذ ملاحظاتكم على محمل الجد، وسنعمل على مشاركتها مع الفرق المعنية لمراجعة مستوى النظافة والخدمة وتحسينها.
نقدّر لكم مشاركتنا تجربتكم، ونتطلع إلى فرصة تقديم تجربة أفضل لكم في المستقبل.
مع خالص التحية والتقدير،
باتريس كورنيه
المدير العام
نشكر لكم مشاركة تقييمكم وملاحظاتكم. نأسف لمعرفة أن مستوى النظافة والخدمة لم يكن بالمستوى الذي تتوقعونه خلال إقامتكم في فندق عمّان روتانا.
نأخذ ملاحظاتكم على محمل الجد، وسنعمل على مشاركتها مع الفرق المعنية لمراجعة مستوى النظافة والخدمة وتحسينها.
نقدّر لكم مشاركتنا تجربتكم، ونتطلع إلى فرصة تقديم تجربة أفضل لكم في المستقبل.
مع خالص التحية والتقدير،
باتريس كورنيه
المدير العام
기타
작성일: 2026. 8. 30.
숙박 시기: 2026년 8월
Our stay was wonderful
Our stay was absolutely wonderful! From the moment we arrived, the staff made us feel genuinely welcome and cared for. I was traveling with my two kids, and Seif from breakfast was especially friendly and helpful, greeting us every morning with a warm smile and a fantastic attitude.
A special thank-you to Adel at reception, who went above and beyond to assist us, and to Abed Al Rahman for his kindness and thoughtful help. Muhammad Khashram was also incredibly helpful with our bags.
The exceptional hospitality and personal attention from the entire team made our visit truly memorable. We are very grateful and would happily recommendt this hotel to anyone looking for a welcoming, comfortable, and enjoyable stay!
A special thank-you to Adel at reception, who went above and beyond to assist us, and to Abed Al Rahman for his kindness and thoughtful help. Muhammad Khashram was also incredibly helpful with our bags.
The exceptional hospitality and personal attention from the entire team made our visit truly memorable. We are very grateful and would happily recommendt this hotel to anyone looking for a welcoming, comfortable, and enjoyable stay!
호텔 답변
작성일: 2026. 9. 1.
Dear Guest,
Thank you very much for sharing such a wonderful review. We are delighted to know that your stay was absolutely wonderful and that our team made you and your children feel genuinely welcomed and cared for from the moment you arrived.
We are especially grateful for your kind recognition of Seif from the breakfast team, Adel at Reception, Abed Al Rahman, and Muhammad Khashram. It is wonderful to hear about their friendliness, kindness, and willingness to go above and beyond to assist you and your family.
We will certainly share your heartfelt appreciation with them and the entire team. Your kind words are a great source of motivation and reflect the warm hospitality we strive to provide to every guest.
Thank you as well for recommending us. We look forward to welcoming you and your family back to Amman Rotana for another memorable and enjoyable stay.
Warm regards,
Patrice Cornée
General Manager
Thank you very much for sharing such a wonderful review. We are delighted to know that your stay was absolutely wonderful and that our team made you and your children feel genuinely welcomed and cared for from the moment you arrived.
We are especially grateful for your kind recognition of Seif from the breakfast team, Adel at Reception, Abed Al Rahman, and Muhammad Khashram. It is wonderful to hear about their friendliness, kindness, and willingness to go above and beyond to assist you and your family.
We will certainly share your heartfelt appreciation with them and the entire team. Your kind words are a great source of motivation and reflect the warm hospitality we strive to provide to every guest.
Thank you as well for recommending us. We look forward to welcoming you and your family back to Amman Rotana for another memorable and enjoyable stay.
Warm regards,
Patrice Cornée
General Manager
기타
작성일: 2026. 8. 27.
숙박 시기: 2026년 8월
Nighttime disturbance
Everything was fine except for the party noise on Thursday evening, which was terrible and didn't allow hotel guests to sleep or rest in a truly disturbing way.
호텔 답변
작성일: 2026. 8. 30.
ضيفنا العزيز السيد أحمد،
شكرًا لكم على مشاركتنا ملاحظاتكم حول إقامتكم معنا. يسعدنا أن نعرف أن كل شيء كان على ما يرام بشكل عام، ونعتذر بصدق عن الإزعاج الذي تسبب به صوت الحفلة مساء يوم الخميس.
نتفهم تمامًا أن الهدوء والراحة من أهم ما يتوقعه ضيوفنا، ونأسف لأن مستوى الصوت أثر على قدرتكم على النوم والاسترخاء. لقد أخذنا ملاحظتكم بعين الاعتبار، وسنقوم بمراجعة هذا الأمر مع الفرق المعنية لضمان تحقيق توازن أفضل بين فعاليات الفندق وراحة نزلائنا.
نقدّر تفهمكم، ونأمل أن تتاح لنا فرصة الترحيب بكم مجددًا وتقديم إقامة أكثر راحة وهدوءًا.
مع خالص التحية،
باتريس كورنيه
المدير العام
شكرًا لكم على مشاركتنا ملاحظاتكم حول إقامتكم معنا. يسعدنا أن نعرف أن كل شيء كان على ما يرام بشكل عام، ونعتذر بصدق عن الإزعاج الذي تسبب به صوت الحفلة مساء يوم الخميس.
نتفهم تمامًا أن الهدوء والراحة من أهم ما يتوقعه ضيوفنا، ونأسف لأن مستوى الصوت أثر على قدرتكم على النوم والاسترخاء. لقد أخذنا ملاحظتكم بعين الاعتبار، وسنقوم بمراجعة هذا الأمر مع الفرق المعنية لضمان تحقيق توازن أفضل بين فعاليات الفندق وراحة نزلائنا.
نقدّر تفهمكم، ونأمل أن تتاح لنا فرصة الترحيب بكم مجددًا وتقديم إقامة أكثر راحة وهدوءًا.
مع خالص التحية،
باتريس كورنيه
المدير العام
나홀로 여행객
작성일: 2026. 8. 20.
숙박 시기: 2026년 8월
Disappointed stay
I would like to share my disappointment regarding my stay yesterday.
I noticed a lack of coordination between some members of the staff, and it seemed that everyone was doing things their own way. This is very concerning for a high-quality hotel like Rotana. In the past, I have always found the staff to be very helpful and professional, which is why yesterday’s experience was especially disappointing.
When I arrived, I was given a very bad room with loud DJ/music directly underneath it, making it impossible for me to sleep. I had to complain and eventually the room was changed, but the process took a lot of time. I also had to go downstairs to the reception myself to resolve the issue.
The room service was even more disappointing. I called four times asking for an iron because I was in a hurry and clearly explained that I needed it urgently. Having to call four times for such a simple request is unacceptable and shows a serious problem with the room service and communication between departments.
Overall, I was very disappointed with my stay yesterday. I have had much better experiences at Rotana in the past, when the staff were more attentive, helpful, and professional.
I hope management will take this feedback seriously and look into what happened, particularly the communication between staff members and the quality of room service, so that other guests do not have the same experience.
I noticed a lack of coordination between some members of the staff, and it seemed that everyone was doing things their own way. This is very concerning for a high-quality hotel like Rotana. In the past, I have always found the staff to be very helpful and professional, which is why yesterday’s experience was especially disappointing.
When I arrived, I was given a very bad room with loud DJ/music directly underneath it, making it impossible for me to sleep. I had to complain and eventually the room was changed, but the process took a lot of time. I also had to go downstairs to the reception myself to resolve the issue.
The room service was even more disappointing. I called four times asking for an iron because I was in a hurry and clearly explained that I needed it urgently. Having to call four times for such a simple request is unacceptable and shows a serious problem with the room service and communication between departments.
Overall, I was very disappointed with my stay yesterday. I have had much better experiences at Rotana in the past, when the staff were more attentive, helpful, and professional.
I hope management will take this feedback seriously and look into what happened, particularly the communication between staff members and the quality of room service, so that other guests do not have the same experience.
호텔 답변
작성일: 2026. 8. 30.
Dear Valued Guest,
Thank you for taking the time to share such detailed feedback regarding your recent stay. Please accept our sincere apologies for the disappointing experience you encountered, especially as you have stayed with Rotana before and have previously experienced our team as attentive and professional.
We are truly concerned by your comments regarding the lack of coordination between our colleagues. The experience you described, from the initial room assignment and disruptive noise to the delay in resolving the issue, clearly fell short of the level of service we strive to provide. We fully understand how frustrating it must have been to have to personally return to Reception to seek a resolution.
We are equally sorry regarding your repeated requests for an iron. Having to call four times despite explaining the urgency is certainly unacceptable and does not reflect our service standards. Your feedback regarding communication between Room Service and the relevant departments has been taken seriously and will be reviewed with the management teams concerned.
We sincerely appreciate your loyalty to Rotana and your honest feedback. We value your comments not only because they highlight where we fell short, but also because they give us an opportunity to address these gaps and prevent similar situations from occurring in the future.
We truly regret that this stay did not reflect the experience you have come to expect from us. We hope to have the opportunity to welcome you back and restore your confidence in Amman Rotana by providing the attentive, seamless, and professional service you rightly expect.
Warm regards,
Patrice Cornée
General Manager
Thank you for taking the time to share such detailed feedback regarding your recent stay. Please accept our sincere apologies for the disappointing experience you encountered, especially as you have stayed with Rotana before and have previously experienced our team as attentive and professional.
We are truly concerned by your comments regarding the lack of coordination between our colleagues. The experience you described, from the initial room assignment and disruptive noise to the delay in resolving the issue, clearly fell short of the level of service we strive to provide. We fully understand how frustrating it must have been to have to personally return to Reception to seek a resolution.
We are equally sorry regarding your repeated requests for an iron. Having to call four times despite explaining the urgency is certainly unacceptable and does not reflect our service standards. Your feedback regarding communication between Room Service and the relevant departments has been taken seriously and will be reviewed with the management teams concerned.
We sincerely appreciate your loyalty to Rotana and your honest feedback. We value your comments not only because they highlight where we fell short, but also because they give us an opportunity to address these gaps and prevent similar situations from occurring in the future.
We truly regret that this stay did not reflect the experience you have come to expect from us. We hope to have the opportunity to welcome you back and restore your confidence in Amman Rotana by providing the attentive, seamless, and professional service you rightly expect.
Warm regards,
Patrice Cornée
General Manager
훌륭한 위치
Black Iris Street, Amman Sub-District, 암만, 11190, 요르단|도심에서 2.25km
체크인과 체크아웃
체크인 시작 시간:
오후 2:00
체크아웃 종료 시간:
오후 12:00
유용한 정보
반려동물 동반 불가
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