Hotel Marroad Hakone

Name: Hotel Marroad Hakone
Address: Gora 1320, Hakone, 250-0408, Kantō, Japan, Hakone, Kantō, 250-0408, Japan

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Fast facts

Check in from:	3:00 pm
Check out before:	11:00 am
Pets	Pets not allowed

Amenities

Wi-Fi

Parking

Air conditioning

Front desk 24 hour

Restaurant

Non-smoking

More about Hotel Marroad Hakone

Hotel Marroad Hakone

Hotel Marroad Hakone in Hakone has 3-star accommodation with a terrace, a restaurant and a bar. The hotel features a sauna, a 24-hour front desk and free WiFi. At the hotel, the rooms come with a wardrobe.

Reviews from

Mentioned by travellers

Couple

Comment: 7 Feb 2026

Stayed in: Feb 2026

Great Onsen and Perks, but Limited Location ( far away) & Heavy Food Options

"We had a mixed experience at Hotel Marroad Hakone. On the positive side, the hot springs are excellent—having both indoor and outdoor baths was my favorite part of the stay and very relaxing. Another great highlight was the complimentary drinks and snacks offered every afternoon from 15:00 to 18:00; it’s a generous touch that we really appreciated.
However, the hotel’s location is a major downside if you aren't prepared. It is so secluded that you cannot walk to any local restaurants for dinner. This leaves you with three difficult choices: stay and eat at the on-site French restaurant (which is very expensive and the food is quite 'heavy' and rich), bring your own groceries from town, or skip dinner entirely.
The breakfast was also a bit of a disappointment for us. It leans very heavily toward 'fattening' items like greasy sausages and lots of cheese. We really missed having fresh fruit and healthier, lighter options to start the day. If you prefer a balanced diet, I highly recommend stocking up on fruit and light snacks at a convenience store near Gōra Station before you take the shuttle up to the hotel."

Anonymous traveller

Comment: 14 Dec 2025

Stayed in: Dec 2025

We stayed in a Deluxe Room which was fantastic—apparently recently renovated, and the new touches were excellent. We also appreciated the arrival Happy Hour with unlimited drinks and light snacks. Unfortunately, the positives ended there.
The service was deeply disappointing. The staff seemed completely bothered by our presence and rushed us through interactions, including breakfast orders. The low point was dinner: we were told the restaurant was 'full' and had to find food elsewhere, despite seeing only about five people dining inside all night. Since the hotel is isolated up a mountain (a 30-minute walk to the nearest conbini) and they offer no room service, we were left stranded with no alternatives provided by the staff.
Note to travelers: We luckily found Bombay Hakone, an Indian restaurant that delivered excellent food up the twisty mountain roads in the rain—major kudos to them.
As for the facilities, the onsens were nice but small, and the outdoor roof leaked, dripping ice-cold rain on us while trying to relax. I have stayed at many ryokans and hotels in the Hakone area; this was my first and last visit to Hotel Marroad.

Anonymous traveller

Comment: 13 Nov 2025

Stayed in: Nov 2025

Very clean room, with fabulous view. Very comfortable bed. Breakfast was waiter service, very efficient, and delicious food.

Couple

Comment: 19 Oct 2025

Stayed in: Nov 2024

I think it's a hotel with delicious food and extraordinary

The food is a course of French cuisine, which is very good. The view from the room is also good. The hot springs are also Gora Onsen, so it's good. The building is also designed with an atmosphere so you can enjoy the extraordinary.

Family traveller

Comment: 11 Jul 2025

Stayed in: Jun 2025

A hideaway in the mountains

This nice and quiet onsen hotel is not your traditional Japanese Inn. Good value for money with a French restaurant. It has shuttle service to pick up guests from Gora station. Attractions nearby are not hard to reach but best with a car. But quality of sleep and comfort are very good.

Location

3.6

Gora 1320, Hakone, 250-0408, Kantō, Japan|1.77 km from city centre

Check in and check out

Check in from:

3:00 pm

Check out before:

11:00 am

Good to know

Pets

Pets not allowed

Use of Existing Beds

Children require an extra bed to sleep in the room.

Extra beds

Please contact the hotel for details about adding extra beds.