Four Points Flex by Sheraton Parma
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 11:00 am |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Front desk 24 hour
More about Four Points Flex by Sheraton Parma
Four Points Flex by Sheraton Parma
Four Points Flex by Sheraton Parma is a 5-minute drive from Parma city centre and the A1 motorway. It offers rooms with free Wi-Fi and satellite TV. The outdoor terrace is furnished with tables and wicker armchairs.
Reviews from 
Couple
Comment: 20 Jul 2026
Stayed in: Jul 2026
Updated Hotel
Great Modern Updates and Wonderful Staff!
We had a very good stay at the Four Points Flex by Sheraton Parma. The hotel has been recently renovated, and the updated rooms are lovely. While the outside look upon arrival can be a bit deceiving, the inside has been beautifully refreshed. My only critique is that they need better, more viewable signage from the street, as it can be a little tricky to spot.
The service, however, was excellent. Martina at the front desk was incredibly helpful and professional. We also really enjoyed the breakfast, which offered a very good variety of options to start the day.
With great parking and comfortable, modern rooms, we would definitely stay here again!
We had a very good stay at the Four Points Flex by Sheraton Parma. The hotel has been recently renovated, and the updated rooms are lovely. While the outside look upon arrival can be a bit deceiving, the inside has been beautifully refreshed. My only critique is that they need better, more viewable signage from the street, as it can be a little tricky to spot.
The service, however, was excellent. Martina at the front desk was incredibly helpful and professional. We also really enjoyed the breakfast, which offered a very good variety of options to start the day.
With great parking and comfortable, modern rooms, we would definitely stay here again!
Couple
Comment: 21 Aug 2026
Stayed in: Aug 2026
An overall decent experience, but below expectations for a hotel of this category.
We stayed at this property on two separate occasions, a few days apart.
The first stay was from August 12 to 14. We had booked through the app and were assigned a room on the third floor. Upon our arrival, we noticed a not particularly pleasant smell in the room. We decided not to make too much of it, however, considering that we would spend mostly just the time necessary for sleeping at the hotel.
The evening before our first check-out, we decided to return to the same property for a second stay, from August 19 to 21. We went directly to the reception to find out about availability and rates; since we were not offered the most affordable rate available online, we made the new reservation through the app, a channel we had already used for the first stay.
Among the aspects that made us choose this property was the possibility of using the on-site parking, which was very convenient for us. In this regard, we would like to acknowledge very positive behavior from the reception: we were allowed to leave our car in the hotel parking lot at no cost during the period we traveled abroad. It was a demonstration of helpfulness that we greatly appreciated and that we feel it is our duty to report.
We arrived for our second stay late in the evening, after landing in Milan and having dinner. We were assigned a room on the ground floor, next to the area with the outdoor lounge sofas where guests stop to chat. The location itself did not cause us any particular problems.
The first difficulty arose because, due to an error on our part in the booking, we had indicated a double room instead of a queen/king room. We asked the reception if it was possible to make a change as soon as we realized the error. The receptionist told us that there were five other rooms available, but that it was not possible to change our room, without, however, providing us with an explanation that would allow us to understand the reason.
Only later, upon entering the room, did we realize that we had been assigned an accessible room, which we had not requested (we specify that the request for a change had been made even before we noticed the room's features). The bathroom had features that were less practical for us: the absence of a bidet, the presence of a handheld showerhead, and a lack of counter space. Furthermore, the shower door, opening outward, dragged the mat placed in front of it, creating the risk of dripping on the floor when exiting.
The provision of small comforts also seemed essential to us. During our first stay, we had found at least a pair of slippers, while during the second, they were completely missing. Upon our request at the reception, we were informed, after a wait, that they were not available due to a lack of restocking. However, the toiletries (soap, body wash, etc.) were present, which we found to be of excellent quality.
We perfectly understand that the error regarding the bed type was ours and that the hotel was not required to grant us a change. However, knowing that there were other vacant rooms, we would have appreciated a clearer explanation. We have no evidence to evaluate whether the room management was influenced by the booking channel; however, we note that the second stay left us with a decidedly less positive feeling compared to the first.
Overall, we assign a score of 5/10. We consider the property decent and appreciated its location, the convenience of the parking, the courtesy regarding the parked car, and the quality of the bath products. However, for a hotel of this category, we would have expected more attention to detail and more attentive and flexible guest management.
The first stay was from August 12 to 14. We had booked through the app and were assigned a room on the third floor. Upon our arrival, we noticed a not particularly pleasant smell in the room. We decided not to make too much of it, however, considering that we would spend mostly just the time necessary for sleeping at the hotel.
The evening before our first check-out, we decided to return to the same property for a second stay, from August 19 to 21. We went directly to the reception to find out about availability and rates; since we were not offered the most affordable rate available online, we made the new reservation through the app, a channel we had already used for the first stay.
Among the aspects that made us choose this property was the possibility of using the on-site parking, which was very convenient for us. In this regard, we would like to acknowledge very positive behavior from the reception: we were allowed to leave our car in the hotel parking lot at no cost during the period we traveled abroad. It was a demonstration of helpfulness that we greatly appreciated and that we feel it is our duty to report.
We arrived for our second stay late in the evening, after landing in Milan and having dinner. We were assigned a room on the ground floor, next to the area with the outdoor lounge sofas where guests stop to chat. The location itself did not cause us any particular problems.
The first difficulty arose because, due to an error on our part in the booking, we had indicated a double room instead of a queen/king room. We asked the reception if it was possible to make a change as soon as we realized the error. The receptionist told us that there were five other rooms available, but that it was not possible to change our room, without, however, providing us with an explanation that would allow us to understand the reason.
Only later, upon entering the room, did we realize that we had been assigned an accessible room, which we had not requested (we specify that the request for a change had been made even before we noticed the room's features). The bathroom had features that were less practical for us: the absence of a bidet, the presence of a handheld showerhead, and a lack of counter space. Furthermore, the shower door, opening outward, dragged the mat placed in front of it, creating the risk of dripping on the floor when exiting.
The provision of small comforts also seemed essential to us. During our first stay, we had found at least a pair of slippers, while during the second, they were completely missing. Upon our request at the reception, we were informed, after a wait, that they were not available due to a lack of restocking. However, the toiletries (soap, body wash, etc.) were present, which we found to be of excellent quality.
We perfectly understand that the error regarding the bed type was ours and that the hotel was not required to grant us a change. However, knowing that there were other vacant rooms, we would have appreciated a clearer explanation. We have no evidence to evaluate whether the room management was influenced by the booking channel; however, we note that the second stay left us with a decidedly less positive feeling compared to the first.
Overall, we assign a score of 5/10. We consider the property decent and appreciated its location, the convenience of the parking, the courtesy regarding the parked car, and the quality of the bath products. However, for a hotel of this category, we would have expected more attention to detail and more attentive and flexible guest management.
Couple
Comment: 16 Aug 2026
Stayed in: Aug 2026
Bad Comfort and Service
Self-styled 4 stars, for us 2 stars are even too many. Frustrated and demotivated staff, sometimes rude. Air conditioning not working, we change rooms, air conditioning not adjustable, room too cold and noisy and annoying air breath for sleep, room phone not working and to talk to reception go out every time
You rested badly.
Do not book at this hotel if you care about your comfort and seek good service.
You rested badly.
Do not book at this hotel if you care about your comfort and seek good service.
Couple
Comment: 8 Aug 2026
Stayed in: Aug 2026
Good hotel in a good location
The hotel is located in the north of Parma and is easy to reach by car. Very positive is the free parking and the entrance area covered with sun sails. Here you can sit comfortably on armchairs in the evening and enjoy drinks from the bar.
The staff is very nice and explains everything very well.
The staff is very nice and explains everything very well.
Couple
Comment: 23 Jul 2026
Stayed in: Jul 2026
Bad service
Unfortunately, this hotel did not live up to expectations. The biggest challenge was that our room lacked functioning air conditioning throughout the stay. The temperature in the room was constantly between 26 and 28 degrees, making it very difficult to sleep and relax. When we addressed the problem, we perceived the head of reception as inappropriate and directly rude. Instead of trying to find a solution or show understanding for the situation, we felt badly treated as guests. Francis tried to be friendly with us, and he's the one that makes us not even more dissatisfied. A hotel in this price range should be able to offer functioning air conditioning, especially in hot periods, and good customer service when problems arise. Both parts were missing during our stay. We travel a lot and have rarely experienced such a disappointing combination of poor room and poor customer care. Based on our experience, we can unfortunately not recommend this hotel.
Location
Viale Europa, 81-angolo Via del Popolo, Parma, 43122, Italy|1.91 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
11:00 am
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Four Points Flex by Sheraton Parma: FAQs
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