Westend Hotel
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Fast facts
Check in from: | 12:00 pm |
|---|---|
Check out before: | 10:00 am |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Spa
More about Westend Hotel
Westend Hotel
Westend Hotel is located in Matheran. With an outdoor swimming pool, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property has a garden, as well as a restaurant that serves Chinese and Indian cuisine.
Reviews from 
Couple
Comment: 12 Nov 2025
Stayed in: Nov 2025
Awesome and great Experience
Excellent Location,
Very good climate,
Very good hospitality and service by staff,
Very neat and clean everyday housekeeping service available,
No unwanted noise just nature sounds and views
Very good climate,
Very good hospitality and service by staff,
Very neat and clean everyday housekeeping service available,
No unwanted noise just nature sounds and views
Couple
Comment: 12 Jan 2026
Stayed in: Jan 2026
Excellent
One of the best stay. Excellent atmosphere, rooms, cleanliness are good. Food excellent. good staffs. excellent service.
Family traveller
Comment: 4 Nov 2025
Stayed in: Nov 2025
Ok for a day, food below average
The location is very close to the points and is at walking distance. This is a big plus point.
However, the food is below average at the hotel. We had gone for Breakfast-Lunxh-Dinner package and the taste was ordinary. Also, being buffet, we had to wait for items to be refilled which was very frustrating.
However, the food is below average at the hotel. We had gone for Breakfast-Lunxh-Dinner package and the taste was ordinary. Also, being buffet, we had to wait for items to be refilled which was very frustrating.
Group traveller
Comment: 6 Jul 2025
Stayed in: Jun 2025
BEWARE: Scam/Fraud at Hotel West End, Matheran — Highly Disappointing & Overrated
BEWARE: Scam/Fraud at Hotel West End, Matheran — Highly Disappointing & Overrated
I am writing this review with the sole intention of protecting fellow travelers from falling victim to the fraudulent practices at Hotel West End, Matheran. Please read this carefully before making your booking — my experience was extremely disappointing, and I want others to be aware of what they’re getting into.
Why We Chose West End
We made a last-minute change to our plans, cancelling our booking at Scarlett Resort (where we’ve had great experiences earlier) to try something new. Unfortunately, this turned out to be a terrible decision that ruined the purpose of our trip.
The Reality — Nothing Like What’s Promised
Despite booking and pre-confirming a Cottage for our stay on 28th June 2025, we were shocked to be allotted a tiny, cramped, dirty 10x10 tent upon arrival — not the promised cottage. The tent was unhygienic, stinking, and absolutely unfit for a comfortable stay. This is clear fraud and misrepresentation. Please note: The rooms are NOT what you see in the photos — don’t fall for the misleading listings.
Poor Facilities & Service
• Power Failure: The property had frequent power cuts throughout our stay, with no proper backup. You can imagine how frustrating it was.
• No Network / Wi-Fi: There was zero mobile network connectivity, and to make matters worse, hotels working Wi-Fi was so weak that even normal messages couldn’t downloaded either. If you’re hoping to stay connected for work or emergencies — forget it.
• Rooms: We booked a Cottage a month in advance, but were fraudulently given a tiny 10x10 tent — cramped, dirty, stinking, and completely unhygienic. The bathrooms were filthy, no hot water and beds were uncomfortable. Photos online are misleading — what you see is NOT what you get.
• Service: Absolutely poor. The reception staff didn’t even offer us a seat or water during check-in. Calls to housekeeping or reception went unanswered. Repeated requests for basic services were ignored.
• Food: Food was bland, tasteless, and of poor quality. Also the buffet ran out of dishes early.
• Overpriced: For a stay costing over ₹7,000, the experience was pathetic and not at all value for money.
The Only Positive
The property has some greenery, a small garden, a dirty pool and basic recreational options like table tennis, carrom, and a spa. But these minor plus points don’t come close to making up for the terrible stay.
Final Verdict — AVOID THIS PLACE
West End is highly overrated. I’ve stayed at other Matheran resorts (Scarlett, Byke Heritage, Alexander, Horseland), and this was by far the worst. Despite raising concerns during our stay, no meaningful support or resolution was offered. This property thrives on show-off and misleading travelers — please don’t waste your hard-earned money here.
Recommendation: Skip West End completely. I strongly suggest staying at Scarlett Resort instead — an amazing place that offers great service, food, and a memorable stay with family and friends at fairly reasonable price.
I am writing this review with the sole intention of protecting fellow travelers from falling victim to the fraudulent practices at Hotel West End, Matheran. Please read this carefully before making your booking — my experience was extremely disappointing, and I want others to be aware of what they’re getting into.
Why We Chose West End
We made a last-minute change to our plans, cancelling our booking at Scarlett Resort (where we’ve had great experiences earlier) to try something new. Unfortunately, this turned out to be a terrible decision that ruined the purpose of our trip.
The Reality — Nothing Like What’s Promised
Despite booking and pre-confirming a Cottage for our stay on 28th June 2025, we were shocked to be allotted a tiny, cramped, dirty 10x10 tent upon arrival — not the promised cottage. The tent was unhygienic, stinking, and absolutely unfit for a comfortable stay. This is clear fraud and misrepresentation. Please note: The rooms are NOT what you see in the photos — don’t fall for the misleading listings.
Poor Facilities & Service
• Power Failure: The property had frequent power cuts throughout our stay, with no proper backup. You can imagine how frustrating it was.
• No Network / Wi-Fi: There was zero mobile network connectivity, and to make matters worse, hotels working Wi-Fi was so weak that even normal messages couldn’t downloaded either. If you’re hoping to stay connected for work or emergencies — forget it.
• Rooms: We booked a Cottage a month in advance, but were fraudulently given a tiny 10x10 tent — cramped, dirty, stinking, and completely unhygienic. The bathrooms were filthy, no hot water and beds were uncomfortable. Photos online are misleading — what you see is NOT what you get.
• Service: Absolutely poor. The reception staff didn’t even offer us a seat or water during check-in. Calls to housekeeping or reception went unanswered. Repeated requests for basic services were ignored.
• Food: Food was bland, tasteless, and of poor quality. Also the buffet ran out of dishes early.
• Overpriced: For a stay costing over ₹7,000, the experience was pathetic and not at all value for money.
The Only Positive
The property has some greenery, a small garden, a dirty pool and basic recreational options like table tennis, carrom, and a spa. But these minor plus points don’t come close to making up for the terrible stay.
Final Verdict — AVOID THIS PLACE
West End is highly overrated. I’ve stayed at other Matheran resorts (Scarlett, Byke Heritage, Alexander, Horseland), and this was by far the worst. Despite raising concerns during our stay, no meaningful support or resolution was offered. This property thrives on show-off and misleading travelers — please don’t waste your hard-earned money here.
Recommendation: Skip West End completely. I strongly suggest staying at Scarlett Resort instead — an amazing place that offers great service, food, and a memorable stay with family and friends at fairly reasonable price.
Group traveller
Comment: 25 Jun 2025
Stayed in: Jun 2025
Good | Short trip | Expensive Food
We visited the place on a weekday in June 2025. It was raining heavily and had a very cloudy, yet beautiful, weather.
The location is very nice, silent, calm, and peaceful. It is a 15-minute walk from the market area. It's lush green and you can spend a good time inside the property as well.
Very close to the major viewing points as well. Echo Point, Charlotte Lake was extraordinary with the clouds and rain.
The Deluxe Garden View room we stayed in was small, but it had a nice balcony to enjoy the weather and the monkeys. Overall clean, Food was okay. Buffet is widespread, but not all things are available from the menu in Alacarte. We ordered hot milk at 7:30 am but for whatever reason - be it rain or unavailability we were only attended to post 8.30 am.
The staff can be more hospitable, presentable, smiling, but the manager was friendly and happy. He accommodated us well.
I recommend this place to families, friends and couples. Large groups can easily be accommodated. They have tent rooms that are comfortable and well-made made too.
The location is very nice, silent, calm, and peaceful. It is a 15-minute walk from the market area. It's lush green and you can spend a good time inside the property as well.
Very close to the major viewing points as well. Echo Point, Charlotte Lake was extraordinary with the clouds and rain.
The Deluxe Garden View room we stayed in was small, but it had a nice balcony to enjoy the weather and the monkeys. Overall clean, Food was okay. Buffet is widespread, but not all things are available from the menu in Alacarte. We ordered hot milk at 7:30 am but for whatever reason - be it rain or unavailability we were only attended to post 8.30 am.
The staff can be more hospitable, presentable, smiling, but the manager was friendly and happy. He accommodated us well.
I recommend this place to families, friends and couples. Large groups can easily be accommodated. They have tent rooms that are comfortable and well-made made too.
Very good location
R.C.Church Road, Police Station, Mātherān, 410102, India|0.94 km from city centre
Check in and check out
Check in from:
12:00 pm
Check out before:
10:00 am
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
Westend Hotel: FAQs
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