Park Plaza Trier
+ 86
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Spa
Front desk 24 hour
More about Park Plaza Trier
Park Plaza Trier
This 4-star Superior design hotel is situated in Trier’s pedestrian zone, a 5-minute walk from Trier Cathedral. It offers air-conditioned rooms with free internet.
Reviews from 
Couple
Comment: 4 Aug 2026
Stayed in: Jul 2026
Ideal base for Trier to visit
Well-kept hotel, ideally located to visit Trier on foot; everything is within walking distance. You can park under the hotel in a public garage.
Hotel response
Comment: 11 Aug 2026
Dear johanvC9986IS, Thank you very much for your lovely review.
We are delighted to hear that you experienced our hotel as well-maintained and ideally located for exploring Trier on foot. It is wonderful to know that everything was within easy walking distance from our hotel.
We also appreciate your mention of the public underground car park beneath or next to the hotel, as it offers a convenient arrival option for many guests.
We would be very pleased to welcome you back to Trier on a future stay.
Kind regards, Katarina Steimann, Front Office Manager.
We are delighted to hear that you experienced our hotel as well-maintained and ideally located for exploring Trier on foot. It is wonderful to know that everything was within easy walking distance from our hotel.
We also appreciate your mention of the public underground car park beneath or next to the hotel, as it offers a convenient arrival option for many guests.
We would be very pleased to welcome you back to Trier on a future stay.
Kind regards, Katarina Steimann, Front Office Manager.
Group traveller
Comment: 4 Aug 2026
Stayed in: Aug 2026
Very poor and rude staff
Definitely not recommended
Breakfast medium moderate,
Room are not really clean.
A very small TV from the nineties.
I was in the shower and all of a sudden staff walk in without knocking.
Been redressing and indicating can happen no excuse and handled very rudely.
There are significantly better hotels nearby.
Breakfast medium moderate,
Room are not really clean.
A very small TV from the nineties.
I was in the shower and all of a sudden staff walk in without knocking.
Been redressing and indicating can happen no excuse and handled very rudely.
There are significantly better hotels nearby.
Hotel response
Comment: 11 Aug 2026
Dear A5159UNpg, Thank you for taking the time to review your stay with us.
We are very sorry that your stay at our hotel was so disappointing and that we were unable to meet your expectations. We take your comments regarding breakfast, room cleanliness, TV equipment, and service seriously and will pass them on internally to the relevant departments.
We would especially like to address the situation you described regarding your room door being opened. We sincerely apologize for this incident. After internal review, this was an unintended mistake in the housekeeping process: the room was listed as one to be cleaned, which led our team member to mistakenly assume that it had already been vacated. Nevertheless, the door should of course have been knocked on before being opened. Our team member only opened the door slightly, immediately noticed the situation, and apologized directly.
We also tried to explain the situation transparently afterwards and apologized for the incident. Regardless of this, we fully understand that such a moment is very unpleasant and must not happen. We have reviewed the incident internally in order to further sensitize our housekeeping procedures.
We regret that, despite our explanations and apologies, such a negative overall impression remained. Please be assured that we take your criticism seriously and will use it to further improve our service quality.
Kind regards, Katarina Steimann, Front Office Manager.
We are very sorry that your stay at our hotel was so disappointing and that we were unable to meet your expectations. We take your comments regarding breakfast, room cleanliness, TV equipment, and service seriously and will pass them on internally to the relevant departments.
We would especially like to address the situation you described regarding your room door being opened. We sincerely apologize for this incident. After internal review, this was an unintended mistake in the housekeeping process: the room was listed as one to be cleaned, which led our team member to mistakenly assume that it had already been vacated. Nevertheless, the door should of course have been knocked on before being opened. Our team member only opened the door slightly, immediately noticed the situation, and apologized directly.
We also tried to explain the situation transparently afterwards and apologized for the incident. Regardless of this, we fully understand that such a moment is very unpleasant and must not happen. We have reviewed the incident internally in order to further sensitize our housekeeping procedures.
We regret that, despite our explanations and apologies, such a negative overall impression remained. Please be assured that we take your criticism seriously and will use it to further improve our service quality.
Kind regards, Katarina Steimann, Front Office Manager.
Couple
Comment: 29 Jul 2026
Stayed in: Mar 2026
Great location, nice hotel, good breakfast, service varies!
In March 2026, we visited the "Park Plaza" hotel in Trier for 3 nights for a birthday celebration.
The hotel is in a very good location in the city to easily explore many of the sights on foot or by bicycle.
For us personally, the parking situation as well as a lockable bicycle room is particularly important. The latter, however, was located on the lower floor of the attached parking garage (for a fee of 20 Euros).
Our spacious, beautiful superior room had everything one needs for a 3-day stay and was located with a view of the managed inner area; this was hardly visited in the evening in March, however, so we had quiet nights.
The breakfast was really good and the staff in this area were all very friendly, helpful, and service-oriented.
It was not just upon our arrival that we were confused by the behavior of some of the staff at the front desk:
At check-in, we were simply ignored by both staff members, even though we were the only guests in the arrival area.
When we asked at the front desk in the evening for a key to the bicycle room in the underground garage, we were looked at as if the two staff members had never heard of that very room, let alone offered to accompany us to show us the room, which was difficult to find in the parking garage.
What luck, because that is how we were able to meet the very nice and open-minded head of reservations, Ms. Nina Helbach.
There was another unpleasant experience over the phone the next evening of the birthday with a front desk employee, which the hotel is aware of.
This led to us skipping dinner at the hotel, even though the restaurant only had a few seats occupied, and so we cannot rate the restaurant.
On the day of departure, the confusing behavior of the staff member present at that time continued during check-out, just as we had experienced before. An extremely friendly employee, Ms. Bohn, had noticed, however, that we once again received no answer to a simple question and relieved her colleague. Ms. Bohn was exactly the kind of employee who represents a hotel the way the beautiful "Park Plaza" hotel deserves. She subsequently even offered to take care of another matter concerning our VIP status and called again in the afternoon! Thank you very much for this!
Many thanks also to Ms. Steimann for the nice birthday greeting and the handwritten card!
We are sorry that due to the extremely unpleasant and, above all, thank God "new experiences" for us so far, we cannot award the hotel the full "score."
We therefore thought for a long time about whether we should even submit a review.
The hotel is in a very good location in the city to easily explore many of the sights on foot or by bicycle.
For us personally, the parking situation as well as a lockable bicycle room is particularly important. The latter, however, was located on the lower floor of the attached parking garage (for a fee of 20 Euros).
Our spacious, beautiful superior room had everything one needs for a 3-day stay and was located with a view of the managed inner area; this was hardly visited in the evening in March, however, so we had quiet nights.
The breakfast was really good and the staff in this area were all very friendly, helpful, and service-oriented.
It was not just upon our arrival that we were confused by the behavior of some of the staff at the front desk:
At check-in, we were simply ignored by both staff members, even though we were the only guests in the arrival area.
When we asked at the front desk in the evening for a key to the bicycle room in the underground garage, we were looked at as if the two staff members had never heard of that very room, let alone offered to accompany us to show us the room, which was difficult to find in the parking garage.
What luck, because that is how we were able to meet the very nice and open-minded head of reservations, Ms. Nina Helbach.
There was another unpleasant experience over the phone the next evening of the birthday with a front desk employee, which the hotel is aware of.
This led to us skipping dinner at the hotel, even though the restaurant only had a few seats occupied, and so we cannot rate the restaurant.
On the day of departure, the confusing behavior of the staff member present at that time continued during check-out, just as we had experienced before. An extremely friendly employee, Ms. Bohn, had noticed, however, that we once again received no answer to a simple question and relieved her colleague. Ms. Bohn was exactly the kind of employee who represents a hotel the way the beautiful "Park Plaza" hotel deserves. She subsequently even offered to take care of another matter concerning our VIP status and called again in the afternoon! Thank you very much for this!
Many thanks also to Ms. Steimann for the nice birthday greeting and the handwritten card!
We are sorry that due to the extremely unpleasant and, above all, thank God "new experiences" for us so far, we cannot award the hotel the full "score."
We therefore thought for a long time about whether we should even submit a review.
Hotel response
Comment: 11 Aug 2026
Liebe*r USP5857, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt nochmals so ausführlich und differenziert zu schildern.
Wir erinnern uns an Ihre Rückmeldung aus unserer internen Gästeumfrage im März und hatten Ihnen darauf bereits persönlich geantwortet. Umso mehr bedauern wir, dass die damaligen Eindrücke weiterhin so präsent sind und Sie sich nun auch öffentlich dazu äußern möchten.
Es freut uns sehr, dass Ihnen unser Haus, die zentrale Lage sowie Ihr geräumiges Superior-Zimmer gefallen haben und Sie Trier von uns aus bequem zu Fuß oder mit dem Fahrrad erkunden konnten. Auch schön, dass Sie ruhige Nächte hatten und unser Frühstück sowie die Freundlichkeit und Serviceorientierung unseres Frühstücksteams so positiv hervorheben. Dieses Lob geben wir sehr gerne weiter.
Gleichzeitig bedauern wir erneut, dass Ihre Erfahrungen an der Rezeption nicht dem entsprochen haben, was Sie von unserem Haus erwarten dürfen. Unsere Mitarbeitenden sind grundsätzlich mit großer Freundlichkeit, Aufmerksamkeit und Hilfsbereitschaft für unsere Gäste da. Gastfreundschaft wird in unserem Haus täglich gelebt und ist für uns ein zentraler Bestandteil unseres Serviceverständnisses. Gerade deshalb haben wir Ihre damalige Rückmeldung sehr ernst genommen und intern besprochen.
Ein herzlicher und professioneller Empfang sowie eine kompetente Unterstützung bei Fragen, beispielsweise zur Fahrradgarage, sind uns sehr wichtig. Dass Sie sich in einzelnen Situationen nicht ausreichend wahrgenommen, informiert oder unterstützt gefühlt haben, tut uns leid.
Besonders danken wir Ihnen nochmals für Ihre lobenden Worte an Frau Helbach, Frau Bohn und Frau Steimann. Es freut uns sehr, dass diese Begegnungen Ihren Aufenthalt dennoch positiv geprägt haben. Ihr Dankeschön geben wir selbstverständlich gerne erneut an die Kolleginnen weiter.
Dass die geschilderten Situationen dazu geführt haben, dass Sie auf ein Abendessen in unserem Restaurant verzichtet haben, bedauern wir weiterhin sehr. Gleichzeitig wissen wir zu schätzen, dass Sie trotz Ihrer Enttäuschung auch die positiven Aspekte Ihres Aufenthaltes so ausführlich erwähnt haben.
Wir hoffen, dass wir bei einem zukünftigen Aufenthalt die Gelegenheit erhalten, Ihnen wieder durchgängig den Service zu zeigen, für den unser Haus stehen möchte.
Mit freundlichen Grüßen, Katarina Steimann, Front Office Manager.
Wir erinnern uns an Ihre Rückmeldung aus unserer internen Gästeumfrage im März und hatten Ihnen darauf bereits persönlich geantwortet. Umso mehr bedauern wir, dass die damaligen Eindrücke weiterhin so präsent sind und Sie sich nun auch öffentlich dazu äußern möchten.
Es freut uns sehr, dass Ihnen unser Haus, die zentrale Lage sowie Ihr geräumiges Superior-Zimmer gefallen haben und Sie Trier von uns aus bequem zu Fuß oder mit dem Fahrrad erkunden konnten. Auch schön, dass Sie ruhige Nächte hatten und unser Frühstück sowie die Freundlichkeit und Serviceorientierung unseres Frühstücksteams so positiv hervorheben. Dieses Lob geben wir sehr gerne weiter.
Gleichzeitig bedauern wir erneut, dass Ihre Erfahrungen an der Rezeption nicht dem entsprochen haben, was Sie von unserem Haus erwarten dürfen. Unsere Mitarbeitenden sind grundsätzlich mit großer Freundlichkeit, Aufmerksamkeit und Hilfsbereitschaft für unsere Gäste da. Gastfreundschaft wird in unserem Haus täglich gelebt und ist für uns ein zentraler Bestandteil unseres Serviceverständnisses. Gerade deshalb haben wir Ihre damalige Rückmeldung sehr ernst genommen und intern besprochen.
Ein herzlicher und professioneller Empfang sowie eine kompetente Unterstützung bei Fragen, beispielsweise zur Fahrradgarage, sind uns sehr wichtig. Dass Sie sich in einzelnen Situationen nicht ausreichend wahrgenommen, informiert oder unterstützt gefühlt haben, tut uns leid.
Besonders danken wir Ihnen nochmals für Ihre lobenden Worte an Frau Helbach, Frau Bohn und Frau Steimann. Es freut uns sehr, dass diese Begegnungen Ihren Aufenthalt dennoch positiv geprägt haben. Ihr Dankeschön geben wir selbstverständlich gerne erneut an die Kolleginnen weiter.
Dass die geschilderten Situationen dazu geführt haben, dass Sie auf ein Abendessen in unserem Restaurant verzichtet haben, bedauern wir weiterhin sehr. Gleichzeitig wissen wir zu schätzen, dass Sie trotz Ihrer Enttäuschung auch die positiven Aspekte Ihres Aufenthaltes so ausführlich erwähnt haben.
Wir hoffen, dass wir bei einem zukünftigen Aufenthalt die Gelegenheit erhalten, Ihnen wieder durchgängig den Service zu zeigen, für den unser Haus stehen möchte.
Mit freundlichen Grüßen, Katarina Steimann, Front Office Manager.
Anonymous traveller
Comment: 16 Jul 2026
Stayed in: Jul 2026
The two visits we had at the restaurant was really great, food was lovely and the staff there very kind and welcoming. Parking works tremendously and the location was perfect.
Housekeeping was quite terrible, first day they did not exchange cups, next day the bed was not properly made and third day was a Sunday, so there was no housekeeping at all. A welcome card was left in our room, but it was not for us, there was a lot of dust on the surfaces and the bathroom didn’t seem to get cleaned.
Everyone can forget something, but from a four star hotel, I expect more.
Also when I was booking the stay, the price increased with 300 euros as I was already in the purchase flow and had made my selection of breakfast and insurance. The only thing lacking was the payment part itself. I booked the room despite, as there was only one left and reached out to Hotels.com support, as I was convinced it was an error. According to support, this was an action done by the hotel. I do understand prices change based on demand and availability, but increasing pricing with 300 euros when the customer is already in the purchase flow, that just seems wrong to me.
Housekeeping was quite terrible, first day they did not exchange cups, next day the bed was not properly made and third day was a Sunday, so there was no housekeeping at all. A welcome card was left in our room, but it was not for us, there was a lot of dust on the surfaces and the bathroom didn’t seem to get cleaned.
Everyone can forget something, but from a four star hotel, I expect more.
Also when I was booking the stay, the price increased with 300 euros as I was already in the purchase flow and had made my selection of breakfast and insurance. The only thing lacking was the payment part itself. I booked the room despite, as there was only one left and reached out to Hotels.com support, as I was convinced it was an error. According to support, this was an action done by the hotel. I do understand prices change based on demand and availability, but increasing pricing with 300 euros when the customer is already in the purchase flow, that just seems wrong to me.
Couple
BE
Comment: 16 Jul 2026
Stayed in: Jul 2026
Value for money
Very decent hotel, tidy with every comfort. Friendly staff, garage in the basement. Excellent and very generous breakfast.
Hotel response
Comment: 11 Aug 2026
Dear dierik, Thank you very much for your lovely review.
We are delighted to hear that you experienced our hotel as solid, clean, and equipped with all the comfort you needed. Your kind words about our friendly staff and our excellent, very rich breakfast are especially appreciated.
We also value your positive mention of the garage in the basement. It is wonderful to know that you found your stay with us to offer good value for money.
We would be very pleased to welcome you back to Trier on a future stay.
Kind regards, Katarina Steimann, Front Office Manager.
We are delighted to hear that you experienced our hotel as solid, clean, and equipped with all the comfort you needed. Your kind words about our friendly staff and our excellent, very rich breakfast are especially appreciated.
We also value your positive mention of the garage in the basement. It is wonderful to know that you found your stay with us to offer good value for money.
We would be very pleased to welcome you back to Trier on a future stay.
Kind regards, Katarina Steimann, Front Office Manager.
Excellent location
Nikolaus-Koch-Platz 1, Trier, 54290, Germany|1.15 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Park Plaza Trier: FAQs
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