City-Hotel
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 11:00 am |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Restaurant
Non-smoking
Lift
Internet access
More about City-Hotel
City-Hotel
Located in Plauen within 400 metres of Church Lutherkirche Plauen and 3.1 km of Festhalle Plauen, City-Hotel offers rooms with free WiFi. The property is situated 4.1 km from Vogtland Stadium, 2.5 km from Church Markuskirche Plauen and 5.
Reviews from 
Business traveller
Comment: 20 Sep 2024
Stayed in: Sep 2024
successful stay at a business meeting
well located , nice staff , beds comfortable could sleep well , wifi worked
breakfast was io
was all io shopping almost on the doorstep
I felt very comfortable here and could start the day rested
I haven't heard anything about the starssenbahn
breakfast was io
was all io shopping almost on the doorstep
I felt very comfortable here and could start the day rested
I haven't heard anything about the starssenbahn
Couple
Comment: 7 Aug 2017
Stayed in: Aug 2017
Terrible service, ratings are old
We booked this hotel baed on 6 x 5 star ratings, but these were old and it must hsve either chsnged ownership or employed new personnel.
The reception operates from the bar/restaurant area of the Kartoffelhaus on the ground floor. When we arrived early in the evening the woman checking us in had no access to our booking details when she asked if we wanted breakfast. We couldn't remember if we had booked with or without on our deal.
The room was acceptable, but the bathroom very small, with a broken shower head, which I repaired temporarily, but it will fall apart when next touched. Having just been told nobody from the hotel was working reception I decided to fix it rather than complain.
One thing I hate is when there is no plug in the sink, as there was in this bathroom. You are nervous you may lose your ring or only razor blade down the large black hole, and you also waste so much water.
Not great we thought but, it is only one night. Then we went down for breakfast.
Walking into the restaurant we were met with a very unfriendly "your table is up the steps and on the right!" in a hard voice. No "good morning" greeting, no "is everything ok?".
Then we arrived at the room full of school dinners or prison food. I honestly have never seen this before in a hotel and I travel the world. Each table had been prepared for each room, but ALL the food and drink you were to receive was already on the table, rationed exactly.
The slices of meat, bread, orange, sliced tomato, were all sitting uncovered on each table. The meat was already looking curled at tbe edges as it was drying out. Who knows how many flies had walked across the food and there were many tables awaiting the other guests. The meats were the cheapest water pumped supermarket type. The boiled egg was inedible as it was so liquid and undercooked. My partner asked if she could have a harder one but was told it was a different cook today! What does that mean? Nobody else is allowed to boil an egg, so no replacement was offered.
I was given a pot if fresh coffee only to discover that there was no fresh milk or cream being offered, only plastic sachets of long-life milk. How hard is it to provide fresh milk for coffee in a small hotel. The orange juice was also out of a long-life packet, the taste was instantly recognisable. If we couldn't get another egg cooked, nobody was squeezing oranges in there.
We decided to eat what we could and leave, but not before the finale.
We watched as two guests came in and asked if they could have breakfast. There were many places free, as they had prepared the exact amount in advance for the prisoners, sorry guests.
The same unfriendly woman was very unhappy with their late request and said that this was not possible as there were no prepared tables. The guests looked very surprised as they looked around the room and pushed harder. Finally she let them sit at a prepared table, complaining they would need to set a new table for the other guests. This was all done in a very cold and unfriendly manner. The room was very quiet as nobody dared to ask for anything, as we new there was no "service" being provided today!
Take it or leave it.
Checkout was also unfriendly, it was a process, trying to charge us for two nights by mistake, but no apologies or "was everything ok?".
The person in charge during our visit has never been trained in the hospitality industry. I have never seen this attitude before except in Fawlty Towers, the comedy TV series. None of the guests will return when you have choices today, so I am not sure what the point of this attitude is. If you don't like your eork, go and get a new job where you don't deal with people.
We will not be back. One night of vacation spoiled.
The reception operates from the bar/restaurant area of the Kartoffelhaus on the ground floor. When we arrived early in the evening the woman checking us in had no access to our booking details when she asked if we wanted breakfast. We couldn't remember if we had booked with or without on our deal.
The room was acceptable, but the bathroom very small, with a broken shower head, which I repaired temporarily, but it will fall apart when next touched. Having just been told nobody from the hotel was working reception I decided to fix it rather than complain.
One thing I hate is when there is no plug in the sink, as there was in this bathroom. You are nervous you may lose your ring or only razor blade down the large black hole, and you also waste so much water.
Not great we thought but, it is only one night. Then we went down for breakfast.
Walking into the restaurant we were met with a very unfriendly "your table is up the steps and on the right!" in a hard voice. No "good morning" greeting, no "is everything ok?".
Then we arrived at the room full of school dinners or prison food. I honestly have never seen this before in a hotel and I travel the world. Each table had been prepared for each room, but ALL the food and drink you were to receive was already on the table, rationed exactly.
The slices of meat, bread, orange, sliced tomato, were all sitting uncovered on each table. The meat was already looking curled at tbe edges as it was drying out. Who knows how many flies had walked across the food and there were many tables awaiting the other guests. The meats were the cheapest water pumped supermarket type. The boiled egg was inedible as it was so liquid and undercooked. My partner asked if she could have a harder one but was told it was a different cook today! What does that mean? Nobody else is allowed to boil an egg, so no replacement was offered.
I was given a pot if fresh coffee only to discover that there was no fresh milk or cream being offered, only plastic sachets of long-life milk. How hard is it to provide fresh milk for coffee in a small hotel. The orange juice was also out of a long-life packet, the taste was instantly recognisable. If we couldn't get another egg cooked, nobody was squeezing oranges in there.
We decided to eat what we could and leave, but not before the finale.
We watched as two guests came in and asked if they could have breakfast. There were many places free, as they had prepared the exact amount in advance for the prisoners, sorry guests.
The same unfriendly woman was very unhappy with their late request and said that this was not possible as there were no prepared tables. The guests looked very surprised as they looked around the room and pushed harder. Finally she let them sit at a prepared table, complaining they would need to set a new table for the other guests. This was all done in a very cold and unfriendly manner. The room was very quiet as nobody dared to ask for anything, as we new there was no "service" being provided today!
Take it or leave it.
Checkout was also unfriendly, it was a process, trying to charge us for two nights by mistake, but no apologies or "was everything ok?".
The person in charge during our visit has never been trained in the hospitality industry. I have never seen this attitude before except in Fawlty Towers, the comedy TV series. None of the guests will return when you have choices today, so I am not sure what the point of this attitude is. If you don't like your eork, go and get a new job where you don't deal with people.
We will not be back. One night of vacation spoiled.
Other
Comment: 10 May 2022
Stayed in: May 2022
Schönes Hotel und freundlicher Service
Das Hotel liegt nur wenige Meter vom Zentrum entfernt.
Die Zimmer sind sauber und das Personal sehr freundlich.
Wir konnten nach vorherigem Anruf sofort einchecken ( sogar schon vormittags).
Zum Hotel gehört ein kostenloser Parkplatz. Das Frühstück war vollkommen i.O.
Könne wir weiterempfehlen.
Die Zimmer sind sauber und das Personal sehr freundlich.
Wir konnten nach vorherigem Anruf sofort einchecken ( sogar schon vormittags).
Zum Hotel gehört ein kostenloser Parkplatz. Das Frühstück war vollkommen i.O.
Könne wir weiterempfehlen.
Business traveller
Comment: 11 Apr 2019
Stayed in: Apr 2019
Soweit ok
Das Hotel liegt fast im Zentrum Plauens. Parkplätze sind kostenlos vor dem Hotel.
Zimmer sauber und geräumig, die Ausstattung vom Stil eher überholt.
Die Mitarbeiter sind freundlich und hilfsbereit.
Das Frühstück ist allerdings auch eher aus den 90er Jahren - kein Büffet, jeder Gast findet ein mehr oder weniger gelungenes Arrangement auf seinem Platz.
Marmeladen etc. in den kleinen abgepackten Plastikpackungen.
Obstsalat etc. fehlt total.
Das Einzelzimmer mit Frühstück zu ca. 60€ .
Zimmer sauber und geräumig, die Ausstattung vom Stil eher überholt.
Die Mitarbeiter sind freundlich und hilfsbereit.
Das Frühstück ist allerdings auch eher aus den 90er Jahren - kein Büffet, jeder Gast findet ein mehr oder weniger gelungenes Arrangement auf seinem Platz.
Marmeladen etc. in den kleinen abgepackten Plastikpackungen.
Obstsalat etc. fehlt total.
Das Einzelzimmer mit Frühstück zu ca. 60€ .
Business traveller
Comment: 22 Feb 2015
Stayed in: Feb 2015
sehr gutes Hotel mit freundlichem Service
Sehr freundliches und zuvorkommendes Personal, Zimmer sind sauber und funktionell, hervorragendes Restaurant, gemütlicher Frühstücksraum, sehr persönliches Frühstück, Lage nah am Zentrum, Top: alle Türen sind mit einer Karte zu öffnen
Excellent location
Neundorfer Str. 23, Plauen, 08523, Germany|0.67 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
11:00 am
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
City-Hotel: FAQs
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