Hilton Wenchang
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Use of Existing Beds | Children can sleep in the room for free. No extra bed provided. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Hilton Wenchang
Hilton Wenchang
Facing the beachfront in Wenchang, Hilton Wenchang features a garden and a terrace. Among the facilities of this property are a restaurant, a kids' club and room service, along with free WiFi.
Reviews from 
Family traveller
Comment: 11 Jun 2025
Service was tip-top throughout our stay! Our wechat service lady Gill 梁燕设 response was super fast, prompt, and exceeded our expectations! As the hotel was near the sea, the rooms were highly moist though. The walk to the beautiful beach was super convenient plus there were place to dine by the beachfront!
Hotel response
Comment: 13 Jun 2025
尊敬的宾客，您好。感谢入住文昌鲁能希尔顿酒店，并分享您的入住感受。非常感谢您对酒店员工服务的称赞和认可。出门在外，住得舒心是每个旅者的期望，也是我们服务的终极目标。再次感谢您对酒店的厚爱，我们期待您的再次光临。
Family traveller
Comment: 5 Jun 2026
Stayed in: Jun 2026
Hilton prices, not Hilton standards.
The strong review score stems from many reviews in the past, and based on the infrastructure, it’s definitely credible that this Hilton property was once on a pedestal. And I thought we cannot go wrong with a Hilton. I wish the present Hilton does an audit or stay as a guest to experience its current state. Make no mistake about the room rates, they are Hilton standards but the stay is far, far from it.
The whole business here seems to be running on cost-cutting, which I would hardly believe a premium brand like Hilton would endorse. We booked Executive Lounge Access but it seems the lounge is closed during low season and what we are now entitled to is the lobby lounge with a choice of soft drink or juice. I opted for orange juice and it was syrup and water. Mind you, though it’s low season but the hotel is packed as it’s a rocket launch day but the lounge would not be opened. Next, the hotel breakfast is surprisingly paltry. The spread is small though the food tastes nice. The biggest issue about the property is the heat encompassing the whole hotel. It seems the aircon in every room (I tried two) is of the same warm air with very low fan power. The setting says 16 degrees but it’s mainly 30 but the ceiling fans are for ‘aesthetics’ only. These combine for a perspiring sleep, imagine this in a Hilton. The aircon is also off in the gym and in lifts that are not near the lobby and the heat in the lobby is unbearable, in my room, there is fresh lizard droppings and the electronic safe does not work. Most worrying of all, I feel for the brand, is that the staff do not seem happy. There are a couple of staff who are nice but many others seem unhappy or would even avoid eye contact. The feel of hospitality just isn’t here. I mean with the infrastructure and land size and location, there is enormous potential for this to be a great hotel, and it probably was in the past with so many high scores, the current scene just seems sad for a Hilton. Having enjoyed many Hilton stays in other places, I really hope this place would turn things around.
The whole business here seems to be running on cost-cutting, which I would hardly believe a premium brand like Hilton would endorse. We booked Executive Lounge Access but it seems the lounge is closed during low season and what we are now entitled to is the lobby lounge with a choice of soft drink or juice. I opted for orange juice and it was syrup and water. Mind you, though it’s low season but the hotel is packed as it’s a rocket launch day but the lounge would not be opened. Next, the hotel breakfast is surprisingly paltry. The spread is small though the food tastes nice. The biggest issue about the property is the heat encompassing the whole hotel. It seems the aircon in every room (I tried two) is of the same warm air with very low fan power. The setting says 16 degrees but it’s mainly 30 but the ceiling fans are for ‘aesthetics’ only. These combine for a perspiring sleep, imagine this in a Hilton. The aircon is also off in the gym and in lifts that are not near the lobby and the heat in the lobby is unbearable, in my room, there is fresh lizard droppings and the electronic safe does not work. Most worrying of all, I feel for the brand, is that the staff do not seem happy. There are a couple of staff who are nice but many others seem unhappy or would even avoid eye contact. The feel of hospitality just isn’t here. I mean with the infrastructure and land size and location, there is enormous potential for this to be a great hotel, and it probably was in the past with so many high scores, the current scene just seems sad for a Hilton. Having enjoyed many Hilton stays in other places, I really hope this place would turn things around.
Family traveller
Comment: 29 Sep 2025
Stayed in: Sep 2025
Excellent Choice in Hainan Whenchang
The New General Manager is a good boss with leadership skills and open-minded thinking.
The Front Desk Manager Stephanie.Zhou is a nice kind girl with Amazing communication skills.
Thanks Mavis Xie ,who gives me a free upgrade .
Thanks Eric ,who gives me a warm service during my stay.
Thanks Fiona Zhuang ,who gives my kid a special meal everyday.
1-Excellent position with a very nice sea-view。
2-Warm service for diamond members, free upgrade to the sea-view suit.Thanks Mavis Xie again.
3-Excellent Happy Hour breakfast and warm service in the Lounge. Thanks Fiona Zhuang
4-The room is very clean
5-free shuttle bus to the train station
The owner is very warm and kind ,If you want to have a trip and you are a diamond member .This will be a good choice
The Front Desk Manager Stephanie.Zhou is a nice kind girl with Amazing communication skills.
Thanks Mavis Xie ,who gives me a free upgrade .
Thanks Eric ,who gives me a warm service during my stay.
Thanks Fiona Zhuang ,who gives my kid a special meal everyday.
1-Excellent position with a very nice sea-view。
2-Warm service for diamond members, free upgrade to the sea-view suit.Thanks Mavis Xie again.
3-Excellent Happy Hour breakfast and warm service in the Lounge. Thanks Fiona Zhuang
4-The room is very clean
5-free shuttle bus to the train station
The owner is very warm and kind ,If you want to have a trip and you are a diamond member .This will be a good choice
Family traveller
Comment: 21 Feb 2026
Stayed in: Feb 2026
cool
Wonderful! Splendid view !Love it
Business traveller
Comment: 4 May 2024
The hotel staff and hotel facilities were perfect. Gill on the front desk was a great help to us. I would recommend this hotel for both business and pleasure. 10 star review
Hotel response
Comment: 6 May 2024
Thank you for your valuable insights. It is our goal to consistently provide superior service and accommodations at our hotel and your comments regarding the front desk are genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to contact the operator.
If there is anything we can do to make your next stay more comfortable, please do not hesitate to contact the operator.
Excellent location
No.28 Ziwei Road,Longlou Town, Wenchang, 517333, China|23.27 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
According to the relevant provisions of the "Supplementary Implementation Plan for the Comprehensive Prohibition of Production, Sales and Use of Disposable Non-degradable Plastic Products in Hainan Province", starting from January 1, 2023, all hotels, hotels, B&Bs and other places in the province will no longer take the initiative to provide Plastic products, including combs, toothbrushes, razors, shower caps, small washing care product containers (such as body wash bottles, shampoo bottles, moisturizer bottles), etc. If you need it, please contact the hotel to obtain it.
Children can sleep in the room for free. No extra bed provided.
Please contact the hotel for details about adding extra beds.
Hilton Wenchang: FAQs
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