Motel Newstar Laval
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Fast facts
Check in from: | 4:00 pm |
|---|---|
Check out before: | 11:00 am |
Pets | Pets allowed with an extra charge |
Amenities
More about Motel Newstar Laval
Motel Newstar Laval
Motel Newstar Laval is a 3-star property situated in Laval. The hotel features both free WiFi and free private parking. All rooms in the hotel are equipped with a coffee machine.
Comment: 7 Sep 2026
Stayed in: Sep 2026
Comment: 9 Jun 2026
Stayed in: May 2026
Comment: 6 Jun 2026
Stayed in: May 2026
-parking
-Air conditioning
-parking
-quaint & quiet
-wireless charger
-mini fridge
The less good;
-staff never checks or refills amenities, towels etc. I understand one is to ask for replacement towels but it should also be part of service offered by default, theres 5 golf carts yet nobody can check in on rooms to give fresh towels? Just unimpressed.
-water leakage during heavy rain storm
- incredibly terribly maintained parking lot, massive holes in the asfalt so I had to drive zigzag around
Notes for improvement:
-having clear concise instructions on who and where to get towels, coffee pods, soap etc would be great. Rather than chasing down staff or being looked at weirdly by cleaning staff and not getting help.
Power was lost for an entire day which resulted in having to stay elsewhere and spending more than we expected.
Comment: 28 May 2026
Stayed in: May 2026
Refund policy is Fraught and Shady
I used my CC to secure a reservation here Thursday before F1 race. My wife and daughter stayed and the supervisor was accommodating in allowing them to check in after hours having arrived late from Toronto via train.
The payment from my card should not have been withdrawn until check in time however the motel went ahead and withdrew $1179.93. The agent who made my booking called and asked that the motel refund my CC with that total and my spouse will provide her card for payment instead. They accepted this method and used my wife's CC to reserve the room. They informed the agent verbally that the refund will take 7-10 business days or a bit longer since some banks may have delays??? I also phoned the motel and spoke to a supervisor who said give it time as the refund was processed. Today is day 16 and now no one is answering my calls r the agent's. I also sent emails to resolve rather than involving a legal 3rd party but no reply. I contacted Scotiabank and they cannot start a dispute with the motel unless they have proof of refund intention. I do not have anything other than a verbal and so too does my agent.?IBetter Business Bureau does not operate in Mtl or Quebec so there is a department called OPC through which I will proceed. BUYER BEWARE as I may have to sue to recover
Comment: 28 May 2026
Stayed in: May 2026
Very good location
1375 Boulevard des Laurentides, Laval, H7N 4Y5, Canada|3.23 km from city centre
Check in and check out
Check in from:
4:00 pm
Check out before:
11:00 am
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.