Pousada Vila Jacaa
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Spa
Front desk 24 hour
More about Pousada Vila Jacaa
Pousada Vila Jacaa
Ideally set on the white sands of Enseada Beach, in Ubatuba, 3.5 km from Praia Grande, Pousada Vila Jacaa features an outdoor swimming pool and guestrooms. Praia Vermelha is 5 km from the guest house.
Reviews from 
Family traveller
Comment: 21 Apr 2026
Stayed in: Apr 2026
Holidays in Ubatuba April 2026
The guesthouse is very good, for those who have a child as we were very convenient by lawn, park, pool and proximity to the beach. The property is pretty nice.
Very good pool, high point are the ofuros with hot water.
We stayed in the container room, it's pretty slim, not very big, but it works. It deserves attention in maintenance, needs more care, there were many marks on the wall, floor, which gave the impression of dirt. Leak in the box. Could have a balcony on the balcony, missing hooks to hang clothes in the bathroom.
The breakfast left to be desired, few fruit options, the shape it is served, the colds all covered with a lid, you have to keep opening one by one. The breads were hard.
The beach/pool bar is excellent, very good dishes and excellent service, they saw that we were with baby and pro actively asked if they wanted less spice and salt in baby food.
The parking lot is tight.
Very good pool, high point are the ofuros with hot water.
We stayed in the container room, it's pretty slim, not very big, but it works. It deserves attention in maintenance, needs more care, there were many marks on the wall, floor, which gave the impression of dirt. Leak in the box. Could have a balcony on the balcony, missing hooks to hang clothes in the bathroom.
The breakfast left to be desired, few fruit options, the shape it is served, the colds all covered with a lid, you have to keep opening one by one. The breads were hard.
The beach/pool bar is excellent, very good dishes and excellent service, they saw that we were with baby and pro actively asked if they wanted less spice and salt in baby food.
The parking lot is tight.
Family traveller
Comment: 29 Oct 2025
Stayed in: Oct 2025
Reasonable
It's a pity, the place is beautiful and all good taste. But, in my opinion, the "owners' eye" is missing. The team is small and does not pass the impression of being trained/oriented. They do not provide beach Service, you have to pick up the sunshine and chairs at the reception and go to the beach, literally having to move from the beginning of the hostel to the "end" that would be the access to the beach. Unlike what they presented in the advertisement, the restaurant and the beach bar were not working which makes the stay very difficult. What would be the high point that the "jacuzzis" are heated, become unusable after the first period of the day, there is no cleaning maintenance and the guests drop things, remains that oil for everything. Finally, an attention from the owners, team training and improving the customer experience would make a lot of difference.
As a last tip: we know that it is usual to check in/check out at those established hours, it is practical from almost all hotels. But you should understand who your guests are. Example: we are from the interior of São Paulo, more than 06 hours of travel, to be able to reach with peace we left home in the morning with a baby and a child, we tried a thousand times contact to flexibly enter earlier, but we barred in the bureaucracy. Finally, changing the entire logistics to fit in the Da Pousada, we arrived at 13:30 and even those 30 (thirty) minutes were able to anticipate. As the staff is slim, there is no Cover to help get the bags down and accommodate them. I don't know if it's intentional, but these "details" have made a lot of difference.
As a last tip: we know that it is usual to check in/check out at those established hours, it is practical from almost all hotels. But you should understand who your guests are. Example: we are from the interior of São Paulo, more than 06 hours of travel, to be able to reach with peace we left home in the morning with a baby and a child, we tried a thousand times contact to flexibly enter earlier, but we barred in the bureaucracy. Finally, changing the entire logistics to fit in the Da Pousada, we arrived at 13:30 and even those 30 (thirty) minutes were able to anticipate. As the staff is slim, there is no Cover to help get the bags down and accommodate them. I don't know if it's intentional, but these "details" have made a lot of difference.
Hotel response
Comment: 1 Feb 2026
Lucas, obrigado pelo seu relato. Gostaria apenas de reforçar um ponto importante para alinhamento de expectativa.
Nós não oferecemos serviço de praia com equipe, como hotéis maiores. O que disponibilizamos é o empréstimo de cadeiras de praia e guarda sol, sem custo adicional, que ficam sob responsabilidade do hóspede e podem ser utilizados em qualquer praia de Ubatuba.
Entendemos que são propostas diferentes e fazemos questão de deixar isso claro para que cada hóspede avalie se o nosso modelo atende ao que busca para a estadia.
Agradeço novamente pelas observações. Elas contribuem diretamente para os ajustes que estamos implementando para melhorar a experiência de quem nos visita.
Nós não oferecemos serviço de praia com equipe, como hotéis maiores. O que disponibilizamos é o empréstimo de cadeiras de praia e guarda sol, sem custo adicional, que ficam sob responsabilidade do hóspede e podem ser utilizados em qualquer praia de Ubatuba.
Entendemos que são propostas diferentes e fazemos questão de deixar isso claro para que cada hóspede avalie se o nosso modelo atende ao que busca para a estadia.
Agradeço novamente pelas observações. Elas contribuem diretamente para os ajustes que estamos implementando para melhorar a experiência de quem nos visita.
Family traveller
Comment: 21 Jan 2025
Stayed in: Jan 2025
A great surprise
It was a big surprise.
We stayed in the carpenter room, very comfortable and new room. Excellent shower.
The room space is well distributed, has cabinets and great arrangement of furniture.
A friend stayed in the container, it's smaller than the masonry rooms. Maximum of 3 people. It has a small double bed and a sofa single bed. But everything new and very comfortable.
Breakfast is ok, could be better and more presentable. And the food from the guesthouse bar is very good. We ordered portions of chicken and fish and it was wonderful. Tb t
In portions of rice and beans that are very good and gave to save our lunch.
The sea in front of the guesthouse is very quiet. It has small waves and then seems a well suited pool for children.
I definitely indicate and intend to come back more often.
We stayed in the carpenter room, very comfortable and new room. Excellent shower.
The room space is well distributed, has cabinets and great arrangement of furniture.
A friend stayed in the container, it's smaller than the masonry rooms. Maximum of 3 people. It has a small double bed and a sofa single bed. But everything new and very comfortable.
Breakfast is ok, could be better and more presentable. And the food from the guesthouse bar is very good. We ordered portions of chicken and fish and it was wonderful. Tb t
In portions of rice and beans that are very good and gave to save our lunch.
The sea in front of the guesthouse is very quiet. It has small waves and then seems a well suited pool for children.
I definitely indicate and intend to come back more often.
Hotel response
Comment: 1 Feb 2026
Vanessa, muito obrigado por compartilhar sua experiência ❤️
Ficamos felizes em saber que a hospedagem foi uma ótima surpresa e que você gostou tanto do quarto de alvenaria quanto da experiência no container. Cada categoria foi pensada justamente para atender perfis diferentes de hóspedes, mantendo conforto e praticidade.
Que bom saber que o chuveiro, a distribuição do quarto e o atendimento do bar agradaram. As porções realmente fazem sucesso, e saber que ajudaram nos almoços deixa a gente ainda mais contente
Sobre o café da manhã, agradecemos a observação. Estamos sempre revisando apresentação e variedade para evoluir continuamente.
E a Praia da Enseada realmente é um diferencial, com mar calmo e perfeito para famílias com crianças.
Será um prazer receber você novamente. Obrigado pela recomendação e pela confiança!
Ficamos felizes em saber que a hospedagem foi uma ótima surpresa e que você gostou tanto do quarto de alvenaria quanto da experiência no container. Cada categoria foi pensada justamente para atender perfis diferentes de hóspedes, mantendo conforto e praticidade.
Que bom saber que o chuveiro, a distribuição do quarto e o atendimento do bar agradaram. As porções realmente fazem sucesso, e saber que ajudaram nos almoços deixa a gente ainda mais contente
Sobre o café da manhã, agradecemos a observação. Estamos sempre revisando apresentação e variedade para evoluir continuamente.
E a Praia da Enseada realmente é um diferencial, com mar calmo e perfeito para famílias com crianças.
Será um prazer receber você novamente. Obrigado pela recomendação e pela confiança!
Couple
Comment: 19 Jan 2025
Stayed in: Jan 2025
Very green and quiet.
The proposal for the reuse of containers is taken seriously even for the preservation of the environment. There is a discount if you do not use the cleaning service every day. Location close to good restaurants and the room just to sleep really. Air conditioning worked perfectly and there are no noises between the containers. There's probably an efficient isolation. Foot in the sand, as we wanted.
Hotel response
Comment: 1 Feb 2026
Muito obrigado por compartilhar sua experiência
Ficamos felizes em saber que a proposta dos contêineres e o cuidado com a sustentabilidade fizeram sentido para você. A ideia é justamente unir conforto, consciência ambiental e uma experiência tranquila, cercada de verde.
Que bom saber que o isolamento acústico, o ar condicionado e a localização pé na areia atenderam às expectativas, além da proximidade com bons restaurantes. O desconto pela não utilização diária da arrumação também faz parte desse compromisso sustentável.
Esperamos receber você novamente para mais dias de descanso e contato com a natureza
Ficamos felizes em saber que a proposta dos contêineres e o cuidado com a sustentabilidade fizeram sentido para você. A ideia é justamente unir conforto, consciência ambiental e uma experiência tranquila, cercada de verde.
Que bom saber que o isolamento acústico, o ar condicionado e a localização pé na areia atenderam às expectativas, além da proximidade com bons restaurantes. O desconto pela não utilização diária da arrumação também faz parte desse compromisso sustentável.
Esperamos receber você novamente para mais dias de descanso e contato com a natureza
Couple
Comment: 10 Dec 2024
Stayed in: Dec 2024
WORST ATTENTION I'VE EVER HAD!
(the text will be a little big, but I believe it is necessary for other people to rethink this place).
I had the worst hotel booking experience of my life.
For come on, the bad experience already started in the incorrect information in the booking, where it informed that a room had the possibility of a double bed, a sofa bed and a crib. I mean, I imagined that I had the possibility of behaving 4 people, plus a baby. To not be in doubt, I decided to ask by WhatsApp of the guesthouse. Through WhatsApp, the assistant passed me an information where he understood that the room could indeed include the four people and a baby, opening an exception (I have the whole conversation on the cellphone). And before I could inform myself more to be absolutely sure, the attendant ended the conversation, throwing me into the electronic care. Since I had understood that I could book, I ended up booking with the observation of what I had matched with the attendant. Immediately after the booking, the same attendant calls me on WhatsApp to say that he was not referring to that room. Just because of this, I would cancel and look for another place, because in addition to the confusing information in the booking, the attendant gave me another confusing information in the chat and ended the care in the middle of the conversation (literally). But my wife really wanted to go to that place, so I kept negotiating for her. Finally, we chose the room and paid half the total value (total value was R$ 5,036,00) to confirm the reservation.
Pois bem. To contextualize, we recently discovered a cancer in my father-in-law (who would be one of the four guests), from that day we began to give total priority in his treatment, and then, came a return with the doctor a day after the day that would be the check-in. In summary, there is no way to postpone this and then I contacted the hostel to ask if they could postpone check-in to just two days after the marked, without changing anything, without harming them and with the same number of days and conditions. In this, I agree that the hostel has no obligation to empathize with anyone. After all, it all revolves around money. Right? And as I already predicted, besides the tone of (problem is yours), they just rearranged the budget as if I had done at that time and not a month ago, and logically the price got higher (even though being all in the same condition and even I already paying half). Anyway, it was worth over 250 reais. Both me and them could raise that value, being something insignificant compared to the situation, and also since the budget was at 5k, but only said that the value was that and that it was floating and bla bla bla. So, for the whole story from the beginning, failure, misinformation, lack of empathy, I decided to cancel and ask for the refund of the amount (although I was still in time to receive my money from the cancellation). I canceled, because I know that there are hostels/businesses in general that would do differently, that would be more attentive and more empathic. My feet, I'll never put in this place. It's a pity, because I believe the owner doesn't even know it happened (or maybe he is the attendant. I know). I think he needs to review the qualifications of his employees. Disappointing.
I had the worst hotel booking experience of my life.
For come on, the bad experience already started in the incorrect information in the booking, where it informed that a room had the possibility of a double bed, a sofa bed and a crib. I mean, I imagined that I had the possibility of behaving 4 people, plus a baby. To not be in doubt, I decided to ask by WhatsApp of the guesthouse. Through WhatsApp, the assistant passed me an information where he understood that the room could indeed include the four people and a baby, opening an exception (I have the whole conversation on the cellphone). And before I could inform myself more to be absolutely sure, the attendant ended the conversation, throwing me into the electronic care. Since I had understood that I could book, I ended up booking with the observation of what I had matched with the attendant. Immediately after the booking, the same attendant calls me on WhatsApp to say that he was not referring to that room. Just because of this, I would cancel and look for another place, because in addition to the confusing information in the booking, the attendant gave me another confusing information in the chat and ended the care in the middle of the conversation (literally). But my wife really wanted to go to that place, so I kept negotiating for her. Finally, we chose the room and paid half the total value (total value was R$ 5,036,00) to confirm the reservation.
Pois bem. To contextualize, we recently discovered a cancer in my father-in-law (who would be one of the four guests), from that day we began to give total priority in his treatment, and then, came a return with the doctor a day after the day that would be the check-in. In summary, there is no way to postpone this and then I contacted the hostel to ask if they could postpone check-in to just two days after the marked, without changing anything, without harming them and with the same number of days and conditions. In this, I agree that the hostel has no obligation to empathize with anyone. After all, it all revolves around money. Right? And as I already predicted, besides the tone of (problem is yours), they just rearranged the budget as if I had done at that time and not a month ago, and logically the price got higher (even though being all in the same condition and even I already paying half). Anyway, it was worth over 250 reais. Both me and them could raise that value, being something insignificant compared to the situation, and also since the budget was at 5k, but only said that the value was that and that it was floating and bla bla bla. So, for the whole story from the beginning, failure, misinformation, lack of empathy, I decided to cancel and ask for the refund of the amount (although I was still in time to receive my money from the cancellation). I canceled, because I know that there are hostels/businesses in general that would do differently, that would be more attentive and more empathic. My feet, I'll never put in this place. It's a pity, because I believe the owner doesn't even know it happened (or maybe he is the attendant. I know). I think he needs to review the qualifications of his employees. Disappointing.
Hotel response
Comment: 1 Feb 2026
Lamentamos muito pela sua percepção e pelo contexto pessoal delicado relatado.
Como a hospedagem não chegou a ocorrer, seguimos integralmente as políticas informadas no momento da reserva, inclusive quanto a capacidade dos quartos, tarifas dinâmicas e prazos de cancelamento e estorno, que foram respeitados.
Reforçamos que somos uma pousada, não um hotel, com estrutura, categorias de quartos e regras claramente descritas nos canais oficiais e parceiros como o Booking. Ainda assim, levamos seu relato como oportunidade de aprimorar nossa comunicação e atendimento.
Desejamos sinceramente que tudo fique bem com sua família.
Como a hospedagem não chegou a ocorrer, seguimos integralmente as políticas informadas no momento da reserva, inclusive quanto a capacidade dos quartos, tarifas dinâmicas e prazos de cancelamento e estorno, que foram respeitados.
Reforçamos que somos uma pousada, não um hotel, com estrutura, categorias de quartos e regras claramente descritas nos canais oficiais e parceiros como o Booking. Ainda assim, levamos seu relato como oportunidade de aprimorar nossa comunicação e atendimento.
Desejamos sinceramente que tudo fique bem com sua família.
Excellent location
100 Rua Eugenio Ruiz, Ubatuba, 11680-000, Brazil|6.43 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
12:00 pm
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Pousada Vila Jacaa: FAQs
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