Pullman Brussels Centre Midi
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Spa
More about Pullman Brussels Centre Midi
Pullman Brussels Centre Midi
Set on Victor Horta Square directly in Gare du Midi, Pullman Brussels Centre Midi features rooms with two free bottles of water and a Chromecast technology IPTV. Free high-speed WiFi is available in the entire property.
Reviews from 
Couple
UK
Comment: 13 Aug 2026
Reception Team very welcoming.
Welcoming reception team.
Rooms need a minor refurb but still very nice. Located in Brussels Midi station. Very close to Eurostar and SNCB trains.
Rooms need a minor refurb but still very nice. Located in Brussels Midi station. Very close to Eurostar and SNCB trains.
Business traveller
BE
Comment: 28 Jun 2026
No loyalty
Stayed for 4 nights here. Was my second stay at this hotel. Excellent location with direct exit into Midi. Train from airport very convenient as taxi can take forever. Room very quiet. View overlooking the trains. Bed comfy, shower nice although not much water pressure. Issue is that I saw no appreciation that I’m a Gold member (almost Platinum again). Sent email with arrival time at 3pm, arrived around 3:25 and they had to search 10mins for a room. Got a rather small room, no upgrade, although stayed 4 nights - most people stay only 1 night here as they travel early. No greeting, chocolate, fruits etc. Last time was better in this regard. Breakfast ok, orange fruit juice machine was there two days, the other two not.
Hotel response
Comment: 29 Jun 2026
Dear Guest,
Thank you for reviewing your visit to our hotel.
We are pleased to know you found our location ideal for your travels and appreciated the tranquility of your room.
Your remarks about the comfort of your bed and the convenience of our direct station access are particularly valued by our team.
However, we sincerely regret that some aspects of your stay did not meet your expectations. As a valued Gold member, you deserve consistent recognition, and we apologize for the oversight in acknowledging your loyalty during this visit. Please know our reception team is always available to address room preferences directly upon arrival.
We were fully booked during your stay, which limited our ability to offer upgrades, but we appreciate your feedback and will take it into consideration for future improvements.
We are glad our proximity to transportation hubs contributed positively to your experience. The direct airport connection you mentioned remains one of our most appreciated features for travelers seeking efficiency.
It would be a pleasure to see you again on a future occasion.
Kind regards,
Jade-Niota, Guest Experience Expert
Thank you for reviewing your visit to our hotel.
We are pleased to know you found our location ideal for your travels and appreciated the tranquility of your room.
Your remarks about the comfort of your bed and the convenience of our direct station access are particularly valued by our team.
However, we sincerely regret that some aspects of your stay did not meet your expectations. As a valued Gold member, you deserve consistent recognition, and we apologize for the oversight in acknowledging your loyalty during this visit. Please know our reception team is always available to address room preferences directly upon arrival.
We were fully booked during your stay, which limited our ability to offer upgrades, but we appreciate your feedback and will take it into consideration for future improvements.
We are glad our proximity to transportation hubs contributed positively to your experience. The direct airport connection you mentioned remains one of our most appreciated features for travelers seeking efficiency.
It would be a pleasure to see you again on a future occasion.
Kind regards,
Jade-Niota, Guest Experience Expert
Couple
Comment: 18 May 2026
Stayed in: May 2026
A terrible experience
It was a disastrous experience, starting from check-in. The room they firstly offered was totally different from the picture shown in the app, in respect of interior and room facilities. When we reached the front desk, we were told it was of the same room type but we do not accept it. Eventually, we were arranged with another room that was supposed to be but was told contemptuously that we were "upgraded" for free. During our stay, they said they had no house keeping. Surprisingly, someone did enter our room to fill the coffee capsule but no any single house keeping stuff was made. Worse, the glass alongside the bathtub did not block the water from running out while showering. So, together with no house keeping service, our bathroom stayed wet for 2 nights. When we asked for clearing the filled trash bin, we were only told that there was no one to deliver the service.
When we check-out at 5 am, to catch the train, there were no staff at the front desk to assist. Putting the key card into collection box was the only choice. We even could not find anyone to leave our comments. The only good thing was the extraordinary location connecting to train station. I also work in the hotel industry at front desk and this is not a proper service!! Really Bad!
When we check-out at 5 am, to catch the train, there were no staff at the front desk to assist. Putting the key card into collection box was the only choice. We even could not find anyone to leave our comments. The only good thing was the extraordinary location connecting to train station. I also work in the hotel industry at front desk and this is not a proper service!! Really Bad!
Hotel response
Comment: 22 May 2026
Dear Guest,
We appreciate your feedback and regret that your experience fell short.
We appreciate your recognition of our prime location connected to the train station, which offers unparalleled convenience for travelers.
That said, we sincerely apologize that your experience fell short in several areas. Our 24/7 front desk team is always available to assist guests, and we regret this was not your experience during your early departure. We have reinforced our housekeeping protocols to ensure daily services align with guest preferences unless otherwise requested. Your feedback about the bathroom has been shared with our maintenance team for immediate review, as we strive to uphold our standards for functionality and comfort.
We hope you will consider staying with us again in the future.
Best regards,
Jade-Niota, Guest Relations
We appreciate your feedback and regret that your experience fell short.
We appreciate your recognition of our prime location connected to the train station, which offers unparalleled convenience for travelers.
That said, we sincerely apologize that your experience fell short in several areas. Our 24/7 front desk team is always available to assist guests, and we regret this was not your experience during your early departure. We have reinforced our housekeeping protocols to ensure daily services align with guest preferences unless otherwise requested. Your feedback about the bathroom has been shared with our maintenance team for immediate review, as we strive to uphold our standards for functionality and comfort.
We hope you will consider staying with us again in the future.
Best regards,
Jade-Niota, Guest Relations
Couple
Comment: 29 Apr 2026
Stayed in: Apr 2026
Commonplace
A stay not worthy of a 4 star! I contacted the reception by phone already, a woman answered me with a very haughty tone, she was casual.
Arrival at the room, cleaning done to the go quickly, bathroom, bath joint not changed and dirty so a puddle in the bathroom, chaotic shower pressure limit non-existent.
Arrival at the room, cleaning done to the go quickly, bathroom, bath joint not changed and dirty so a puddle in the bathroom, chaotic shower pressure limit non-existent.
Hotel response
Comment: 22 May 2026
Cher Marwane,
Nous vous remercions pour votre commentaire.
Nous sommes sincèrement désolés que certains aspects de votre séjour n’aient pas répondu à vos attentes.
Nous prenons note de vos remarques concernant l’accueil téléphonique et les services de ménage, qui ne reflètent pas les standards de qualité que nous nous efforçons de maintenir.
Vos commentaires sur l’installation de la salle de bain ont été transmis à notre équipe technique pour une vérification immédiate.
Nous espérons avoir le plaisir de vous revoir pour un séjour plus réussi.
Bien à vous,
Jade-Niota, Guest Relations
Nous vous remercions pour votre commentaire.
Nous sommes sincèrement désolés que certains aspects de votre séjour n’aient pas répondu à vos attentes.
Nous prenons note de vos remarques concernant l’accueil téléphonique et les services de ménage, qui ne reflètent pas les standards de qualité que nous nous efforçons de maintenir.
Vos commentaires sur l’installation de la salle de bain ont été transmis à notre équipe technique pour une vérification immédiate.
Nous espérons avoir le plaisir de vous revoir pour un séjour plus réussi.
Bien à vous,
Jade-Niota, Guest Relations
Anonymous traveller
Comment: 27 Jul 2026
Stayed in: Jul 2026
I tried to book a hotel through the app, but it kept glitching and I had to switch back and forth between the app and my browser. When the booking finally went through, I received a check-in email and realized the date was wrong. I contacted both customer care and the reception, but neither would change the booking by one day or offer a refund.
As a result, I lost my money because of a faulty booking process. On the bright side, I discovered another place to stay. which I'll be using from now on. Unfortunately, after this experience, I'll also be avoiding some services and the htl due to the lack of customer support.
As a result, I lost my money because of a faulty booking process. On the bright side, I discovered another place to stay. which I'll be using from now on. Unfortunately, after this experience, I'll also be avoiding some services and the htl due to the lack of customer support.
Very good location
Pl. Victor Horta 1, Saint-Gilles, 1060, Belgium|0.83 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
Pullman Brussels Centre Midi: FAQs
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