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Hotel Ecu

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1 night
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Fast facts

Check in from:		3:00 pm
Check out before:		11:00 am
Pets		Pets not allowed

Amenities

Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Non-smoking
Lift

More about Hotel Ecu

Hotel Ecu

This elegant modern hotel is situated in the city centre, only 150 metres from Genk Railway Station. Ecu benefits from free Wi-Fi. The shopping street and commercial district are right around the corner and can be reached on foot.

Reviews from
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Mentioned by travellers
Family traveller

IR

Comment: 18 Aug 2026

Stayed in: May 2018

Everything was excellent

The location was good and it was near bus and train station,the staff was really helpful and polite,the breakfast was very good and the staff in the time of breakfast were very kind too.
And finally the room was clean,
We stayed in this hotel for 2nights and we enjoyed really our trip
Anonymous traveller

Comment: 15 Aug 2026

Stayed in: Aug 2026

Decent place for 1 night. Room was clean and breakfast good. The receptionist, Gizem, was very helpful with the inquiries we had.
Family traveller

Comment: 8 Aug 2026

Stayed in: Aug 2026

Friendly!

Good hotel, nice breakfast, pity there is no fruit (salad) present.
Very low hanging toilets.
Business traveller

UK

Comment: 28 Apr 2026

Stayed in: Apr 2026

Decent Ikea style hotel

Comfortable hotel and room. Bar area very small and no restaurant. Breakfast was good and staff friendly. 5 minute walk to twin centre and parking onsite
Couple

Comment: 16 Feb 2026

Stayed in: Feb 2026

Disappointing Customer Service Experience at Hotel ECU

I am writing to share my disappointing experience with Hotel ECU.
I made a reservation and accidentally selected the wrong date. I intended to book for the 19th, but by mistake I selected the 20th. As soon as I realized the error, I contacted the hotel and politely asked if they could change the date. I clearly explained that it was an honest mistake and even offered to pay any additional fee if necessary.
Unfortunately, their response was very disappointing. Since the booking was already fully paid online, they refused to make any change and simply told me that nothing could be done. There was no flexibility, no willingness to help, and no effort to find a solution, even though I contacted them in good faith.
This experience made me feel that once payment is completed, customer service and support are no longer a priority. I believe that customer care, understanding, and flexibility are essential qualities in the hospitality industry.
Based on my experience, I would advise others to be cautious when making prepaid reservations here. Personally, I did not feel valued as a customer, and I hope the hotel improves its approach to customer service in the future.

Very good location

4.3

Europalaan 46, Genk, 3600, Belgium|0.3 km from city centre

Check in and check out

Check in from:

3:00 pm

Check out before:

11:00 am

Good to know

Pets

Pets not allowed

Extra beds

Extra beds are available for an additional charge, depending on the size of the room.

Hotel Ecu: FAQs

Hotel Ecu is 0.3 km away from Genk city centre.
Hotel Ecu is in Genk, Belgium and is 0.3 km away from Genk city centre.
Yes, there is parking available at Hotel Ecu.
We don’t have any information about restaurants at Hotel Ecu, please check with them when booking.