Leonardo Vienna Westbahnhof
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Leonardo Vienna Westbahnhof
Leonardo Vienna Westbahnhof
The non-smoking Leonardo Vienna Westbahnhof is just 100 metres from the Mariahilfer Straße shopping street and 400 metres from the Westbahnhof transportation hub. Vienna’s city centre can be reached by underground in 5 minutes.
Reviews from 
Family traveller
Comment: 2 Aug 2026
Stayed in: Aug 2026
Great hotel to explore the city
A fine hotel. Rooms are good. Great spacious bed, perfect airconditioning. Shower area a bit too small if you are tall, but they are renovating the bathrooms staff told me.
Breakfast is good with plenty stuff. The older man is very polite and knows his guests very good.
Very close by is a subway station which is the way of transportation in the city.
Close to the hotel is a long shopping street which is worth to look at.
Breakfast is good with plenty stuff. The older man is very polite and knows his guests very good.
Very close by is a subway station which is the way of transportation in the city.
Close to the hotel is a long shopping street which is worth to look at.
Hotel response
Comment: 6 Aug 2026
Dear Jay-er63,
Thank you for choosing Leonardo Vienna Westbahnhof and for sharing your experience. We are delighted to know that you enjoyed the comfortable room, the bed, and the climate control, as well as the variety at breakfast.
It is wonderful to hear that our team made a positive impression and that our location enhanced your visit, with easy access to public transport and nearby shopping. Your note regarding the shower area is appreciated, and we are pleased it did not detract from your overall stay.
We look forward to welcoming you back on your next visit to Vienna.
Best regards,
Milica Krojs
Guest Relation Agent
Thank you for choosing Leonardo Vienna Westbahnhof and for sharing your experience. We are delighted to know that you enjoyed the comfortable room, the bed, and the climate control, as well as the variety at breakfast.
It is wonderful to hear that our team made a positive impression and that our location enhanced your visit, with easy access to public transport and nearby shopping. Your note regarding the shower area is appreciated, and we are pleased it did not detract from your overall stay.
We look forward to welcoming you back on your next visit to Vienna.
Best regards,
Milica Krojs
Guest Relation Agent
Family traveller
Comment: 21 Nov 2025
Stayed in: Nov 2025
Inept management center - a receptionist had to fix it!
The location right next to the Westbahnhof and Mariahilfer Straße is of course optimal.
I've been to Leonardo twice before and once had the misfortune of having a room towards the belt - horror!
This time I got two rooms towards side streets (more on that later...).
Breakfast is ok, but also not anymore: Selection not too large, "scrambled eggs" (in Austrian: egg dish) diluted with milk, fruit in the glass tasted horrible and sour, which is why I didn't finish eating it.
And now to the topic of "two rooms":
There were three of us on the first day, two of us on the second day.
The primary reason I wanted to book directly with Leonardo was because you get a 10% discount as a club member.
I had therefore requested for the first day.
The offer was more expensive than the one via Booking.com!
So I booked the first night for 3 people because it is not possible otherwise and indicated in the message box that I would like to make another booking for the second night and would like to keep the room so that we do not have to settle extra. Also, it would be less work for the staff if the room didn't have to be prepared specifically for the next guests. Furthermore, it was not even a real 3 bed room, but only a slightly larger standard room with a rollaway extra bed.
I will spare you the page-by-page back and forth at this point...
My messages obviously ended up in some hot air producing Leonardo headquarters where my concern simply did not want or could not be understood.
At some point I gave it up, made the second booking for 2 people and noted there that we would already spend the night before in a 3 bed room.
As expected, this did not work out and I would have liked to cancel everything again.
The positive comes to a conclusion:
A single (very nice and competent) receptionist saved the situation.
Check-in is usually from 3pm. We checked out of our old room at 09:30 and the receptionist immediately gave us the card for a new room.
I understand THIS by customer friendliness!
What I haven't liked yet:
Bath/WC extremely small (about 2sqm).
Mold in the shower cubicle, shower door could not be closed properly because the suspension had given way (in the second room or bathroom the seal was missing at all, so the bathroom was wet after showering).
The lid of the wet room socket had broken off, which would have to be repaired immediately in the splash water area.
The flexible supply arms of the lamps next to the beds were defective (in both rooms), which can become dangerous in the long run (even if the shielding of the cables is chafed through).
I've been to Leonardo twice before and once had the misfortune of having a room towards the belt - horror!
This time I got two rooms towards side streets (more on that later...).
Breakfast is ok, but also not anymore: Selection not too large, "scrambled eggs" (in Austrian: egg dish) diluted with milk, fruit in the glass tasted horrible and sour, which is why I didn't finish eating it.
And now to the topic of "two rooms":
There were three of us on the first day, two of us on the second day.
The primary reason I wanted to book directly with Leonardo was because you get a 10% discount as a club member.
I had therefore requested for the first day.
The offer was more expensive than the one via Booking.com!
So I booked the first night for 3 people because it is not possible otherwise and indicated in the message box that I would like to make another booking for the second night and would like to keep the room so that we do not have to settle extra. Also, it would be less work for the staff if the room didn't have to be prepared specifically for the next guests. Furthermore, it was not even a real 3 bed room, but only a slightly larger standard room with a rollaway extra bed.
I will spare you the page-by-page back and forth at this point...
My messages obviously ended up in some hot air producing Leonardo headquarters where my concern simply did not want or could not be understood.
At some point I gave it up, made the second booking for 2 people and noted there that we would already spend the night before in a 3 bed room.
As expected, this did not work out and I would have liked to cancel everything again.
The positive comes to a conclusion:
A single (very nice and competent) receptionist saved the situation.
Check-in is usually from 3pm. We checked out of our old room at 09:30 and the receptionist immediately gave us the card for a new room.
I understand THIS by customer friendliness!
What I haven't liked yet:
Bath/WC extremely small (about 2sqm).
Mold in the shower cubicle, shower door could not be closed properly because the suspension had given way (in the second room or bathroom the seal was missing at all, so the bathroom was wet after showering).
The lid of the wet room socket had broken off, which would have to be repaired immediately in the splash water area.
The flexible supply arms of the lamps next to the beds were defective (in both rooms), which can become dangerous in the long run (even if the shielding of the cables is chafed through).
Hotel response
Comment: 24 Nov 2025
Sehr geehrte Gäste,
haben Sie vielen Dank, dass Sie sich die Zeit für Ihr ausführliches Feedback genommen haben. Wir freuen uns sehr über Ihr Lob für unser Team und dass Sie Hilfe erhalten haben.
Gleichzeitig bedauern wir, dass Ihre Reservierungsanfragen im Vorfeld nicht reibungslos verlaufen sind und dadurch Unannehmlichkeiten entstanden sind. Der Anspruch der zentralen Reservierungsabteilung ist es Abläufe transparent und verständlich zu gestalten,
damit sich unsere Gäste vom ersten Kontakt an gut betreut fühlen.
Ebenso tut es uns leid, dass der Zustand des Badezimmers nicht dem von uns angestrebten Komfort entsprochen hat. Eine gepflegte und einwandfreie Zimmerqualität ist für uns selbstverständlich und bildet die Grundlage für ein angenehmes Hotelerlebnis.
Wir danken Ihnen für die offenen Hinweise und die positiven Worte zur Servicebereitschaft unseres Teams. Es wäre uns eine Freude, Sie bei einer zukünftigen Reise erneut bei Leonardo Hotels willkommen zu heißen.
Mit freundlichen Grüßen
Leonardo Vienna Westbahnhof Team
haben Sie vielen Dank, dass Sie sich die Zeit für Ihr ausführliches Feedback genommen haben. Wir freuen uns sehr über Ihr Lob für unser Team und dass Sie Hilfe erhalten haben.
Gleichzeitig bedauern wir, dass Ihre Reservierungsanfragen im Vorfeld nicht reibungslos verlaufen sind und dadurch Unannehmlichkeiten entstanden sind. Der Anspruch der zentralen Reservierungsabteilung ist es Abläufe transparent und verständlich zu gestalten,
damit sich unsere Gäste vom ersten Kontakt an gut betreut fühlen.
Ebenso tut es uns leid, dass der Zustand des Badezimmers nicht dem von uns angestrebten Komfort entsprochen hat. Eine gepflegte und einwandfreie Zimmerqualität ist für uns selbstverständlich und bildet die Grundlage für ein angenehmes Hotelerlebnis.
Wir danken Ihnen für die offenen Hinweise und die positiven Worte zur Servicebereitschaft unseres Teams. Es wäre uns eine Freude, Sie bei einer zukünftigen Reise erneut bei Leonardo Hotels willkommen zu heißen.
Mit freundlichen Grüßen
Leonardo Vienna Westbahnhof Team
Solo traveller
Comment: 15 Jun 2026
Stayed in: Jun 2026
Nice Hotel
Nice Hotel not far from the main shopping streets and a 30 mintues walk or 8 mintues U3 ride to the city centre . clean and safe , room a tad small but fine . i will be back
Hotel response
Comment: 17 Jun 2026
Dear valued Guest,
Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, cleanliness, and safe environment.
We are also pleased that our proximity to the shopping streets and easy access to the city centre made your visit more enjoyable. Thank you for your feedback regarding the room size; we appreciate your comments and will keep them in mind as we continue to improve our guest experience.
We look forward to welcoming you back on your next visit!
Kind regards,
Your Leonardo Vienna Westbahnhof Team
Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, cleanliness, and safe environment.
We are also pleased that our proximity to the shopping streets and easy access to the city centre made your visit more enjoyable. Thank you for your feedback regarding the room size; we appreciate your comments and will keep them in mind as we continue to improve our guest experience.
We look forward to welcoming you back on your next visit!
Kind regards,
Your Leonardo Vienna Westbahnhof Team
Business traveller
Comment: 11 Dec 2025
Stayed in: Dec 2025
Terrible hosting
I have just arrived to Leonardo hotel in Vienna. My booking was comfort room with all pictures at website refer to king size bed with average space in the room. But what I actually find is terrible small room with very small bed and annoying sliding roof over my head. I asked reception to change my booking although they refused and informed me that all rooms are occupied.
I am very disappointed with such room which i think worse than hostel.
I am very disappointed with such room which i think worse than hostel.
Hotel response
Comment: 17 Dec 2025
Dear mohamedaG6878XW,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that your experience thus far has not met your expectations,
and we deeply regret the inconvenience this has caused.
We always strive to provide accurate and clear representations of our rooms, and we sincerely apologize for any confusion or misunderstanding in this regard.
Regarding your request for a room change, we regret that we were unable to accommodate you at this time. Please be assured that your feedback is highly valued, and we will review it carefully to ensure we continue to meet our guests' expectations.
We genuinely hope that, in the future, we can offer you a stay that fully meets your needs and enhances your experience with us.
Thank you for your understanding, and we appreciate your patience as we work to improve our service.
Kind regards,
Your Leonardo Vienna Westbahnhof Team
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that your experience thus far has not met your expectations,
and we deeply regret the inconvenience this has caused.
We always strive to provide accurate and clear representations of our rooms, and we sincerely apologize for any confusion or misunderstanding in this regard.
Regarding your request for a room change, we regret that we were unable to accommodate you at this time. Please be assured that your feedback is highly valued, and we will review it carefully to ensure we continue to meet our guests' expectations.
We genuinely hope that, in the future, we can offer you a stay that fully meets your needs and enhances your experience with us.
Thank you for your understanding, and we appreciate your patience as we work to improve our service.
Kind regards,
Your Leonardo Vienna Westbahnhof Team
Family traveller
Comment: 2 Dec 2025
Stayed in: Dec 2025
Good hotel in a central area
Very good and hotel with friendly staff
Good rooms and spacious. Bathroom fine, there was even nice shower gel from spa
Good rooms and spacious. Bathroom fine, there was even nice shower gel from spa
Hotel response
Comment: 6 Dec 2025
Dear andreahX1042QX,
Thank you for sharing your feedback. We are pleased to know you enjoyed our central location and found our team welcoming.
It is great to hear that the room and bathroom met your expectations, and that the amenities were to your liking. Providing comfortable accommodations and attentive service is central to our commitment.
We appreciate your review and look forward to welcoming you back to Leonardo Hotels.
Kind regards,
Your Guest Relations Team
Thank you for sharing your feedback. We are pleased to know you enjoyed our central location and found our team welcoming.
It is great to hear that the room and bathroom met your expectations, and that the amenities were to your liking. Providing comfortable accommodations and attentive service is central to our commitment.
We appreciate your review and look forward to welcoming you back to Leonardo Hotels.
Kind regards,
Your Guest Relations Team
Very good location
Matrosengasse 6-8, Mariahilf, Vienna, 1060, Austria|2.92 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Leonardo Vienna Westbahnhof: FAQs
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