Seclusions Of Yallingup
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 11:00 am |
More about Seclusions Of Yallingup
Seclusions Of Yallingup
Located in Yallingup, Seclusions of Yallingup is by the ocean and convenient to Aravina Estate and Abbey Vale Vineyard. This 4.5-star bed & breakfast is within close proximity of Yallingup Galleries and Wills Domain.Rooms Make yourself at home in one of the 2 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Rooms have private patios. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Partially open bathrooms with showers feature complimentary toiletries and hair dryers.Amenities Relax and unwind with massages and facials. Additional features at this bed & breakfast include complimentary wireless Internet access, tour/ticket assistance, and barbecue grills.Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, luggage storage, and a library. Free self parking is available onsite.
Comment: 28 Jan 2019
Stayed in: Jan 2019
Great relaxing location
Hotel response
Comment: 31 Jan 2019
Seriously though, we are thrilled to get such a lovely review and I really appreciate it when guests tell us that our support to our guests in advance of their stay is also appreciated.
We hope to welcome you back soon t our little hideaway in the forest.
Comment: 21 Jan 2019
Stayed in: Dec 2018
Thank you
Hotel response
Comment: 22 Jan 2019
Comment: 10 Jan 2019
Stayed in: Oct 2018
Don’t like owner as she’s too much and wants your money before you even arrive
Hotel response
Comment: 18 Jan 2019
Re this whole scenario regarding the money/cost issue you are complaining about. Firstly you have to realise that Yallingup is THE most expensive area to stay in. Our rates are in line with other "like" 4* properties but we feel we provide more in customer service which you described as "hassling you".
I first made contact with you asking you if you were aware you had booked the Room Only (no inclusions) rate as advertised on Booking.com (seeing that you were coming from the UK I thought this was odd) and also the fact we get quite a few "bookers" who simply hone in on the cheapest rate not even reading into what they have booked.
When you realised you were not getting anything except a Room Rate you realised your error and were only too glad to pay extra for the breakfasts. This is clearly stated on Room Only bookings (that a la carte breakfast is available for an additional $25pp/day, and I assure you that you would not get a breakfast like this in a café for this price). This is not something I had "sprung" on you. I told you this upfront and it was your choice to add it in. All we asked was that you pay us in cash for the breakfasts as it had nothing to do with your B.com arrangement.
In fact there is actually 3 prices - a Room Only rate which we've discussed, a full price which includes afternoon tea, daily a la carte breakfast, daily quality chocolates and evening port. And then those who don't want the full 'deal' can opt to pay extra for the breakfast which is what you did.
Your room was serviced daily (and I sincerely apologise that on ONE day of the three you stayed, we did inadvertently forget to check if there was a spare toilet roll. Heaven forbid we are human too!!. You could have asked for one which you did anyway). If the roll looks like it is getting low we change it anyway.
And, we do ask guests to please read our folder for any other info we may have neglected to mention (like where the extra pillows are etc). In that folder it tells you that we do NOT make the beds daily BUT we are happy to do so if you prefer. We do tidy the bed but we don't make it daily. You made no effort to mention this in the 3 days you were there. I know a lot of B&Bs that don't even service your room daily emptying bins and replacing amenities like fresh milk, chilled rainwater, tea & coffee etc - so you got better value for money than in most places
Your review sounds like you had a terrible time here and yet your Comments on our Guest Book do not indicate this (and we do not ask guests to write in it either). And I quote:-
"Thanks for a wonderful relaxing stay and great hospitality. The Wine for Dudes winery tour & Blue Manna Bistro both really great. Many thanks again. Polly & Tony"
Well, that's interesting isn't it???? I leave prospective guests to make up their own minds here.
Comment: 20 Dec 2018
Stayed in: Dec 2018
They cancelled my booking
Hotel response
Comment: 7 Jan 2019
In fact as it was coming up tp Christmas, it then went into a 4n min. I did apologise for the fact that your booking was even accepted by them. It had nothing to do with me. I initially gave you the option of staying an extra night which you refused so I was then unable to accept your booking which I thought I had explained. I certainly was not rude or abrupt. As an owner of a highly regarded B&B which speaks for itself here on this Forum, I would never be rude to potential guests. I fact I am never rude to anyone. What is your clarification of being rude? Being honest and upfront in giving you the information as to our booking policies??
The reason I cancelled your booking from my end was to release the room ASAP for someone who was genuinely looking for a Xmas vacancy. However, this does not release the room from B.com which has to be done by the person making the booking which is why I ASKED you nicely to cancel it your end.
You can't always have things your way. I could have charged you the Canx Fee seeing that you made an incorrect booking in the first place (this was backed up by my Channel Manager who can see WHEN the room was booked and what the policies in place were at that specific time) but I didn't seeing it was neither your fault nor mine.
If you don't want to be caught out again, I suggest you book direct with the chosen property in the future.
Comment: 13 Dec 2018
Stayed in: Dec 2018
Seclusions of Yallingup highly recommended.
Hotel response
Comment: 18 Dec 2018
We look forward to your return soon.
Excellent location
58 ZAMIA GROVE, Yallingup, 6282, Australia|2.38 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
11:00 am
Good to know
Please contact the hotel for details about adding extra beds.
