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Mercure Melbourne City Centre

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Fast facts

Check in from:		2:00 pm
Check out before:		11:00 am
Pets		Pets not allowed

Amenities

Wi-Fi
Parking
Air conditioning
Spa
Front desk 24 hour
Restaurant

More about Mercure Melbourne City Centre

Mercure Melbourne City Centre

Mercure Melbourne City Centre is located right on the Bourke Street Mall, in Melbourne's CBD (Central Business District) and within 4 minutes' walk of Emporium Shopping Centre. Sea Life Melbourne Aquarium is 20 minutes' walk away.

Reviews from
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Mentioned by travellers
Anonymous traveller

Comment: 10 Aug 2026

Stayed in: Aug 2026

Excellent location
We had the breakfast
Good value
Only negative about this accomdation
Was only one lift as other was out of order
And the waiting time for lift was long especially in the morning
Was quiet frustrating
But would stay again and recommend
Solo traveller

Comment: 26 Jul 2026

Stayed in: Jul 2026

Don't stay here

The worst hotel I've ever stayed in. The room was tiny and run down, there was another person's hair on the floor and bed, dust everywhere, mouldy bathroom, vents hanging off the wall, the aircon was like a jet engine in the room all night, the bed was obviously very old. And to even get to the room I had to wait 20 mins in the cruddy lobby for the one lift, the other one apparently under repair....and me and about 25 others were trapped waiting to squeeze in. The stairs were locked which was the worst of all - did not give me any confidence I'd survive if there was a fire. Do not stay here.

Hotel response

Comment: 2 Aug 2026

Dear rachaelhU7207VB,
Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations, particularly regarding the room condition, cleanliness, noise, and lift waiting times. One of our two lifts is currently undergoing an upgrade to ensure improved long-term reliability and safety, and we appreciate your patience while this work is being completed. Your comments have been shared with the relevant teams for review and follow-up.
Regards,
Alex Mihardja
Executive Assistant
Family traveller

AU

Comment: 24 Aug 2026

Stayed in: Aug 2026

Only stay if you really want to be in Chinatown

While the staff were very nice, all over the hotel is in poor shape. Delayed check in as room not ready until 2.30. Only one lift working so always crowded and delayed. Room air con very noisy. No daily room service. Parking is way away, pass several other parking garages on your way to it. Although you really don’t need a car when Ubers are very available from here. So unpleasant left a day early and stayed in a Mantra near airport for same $ but 5 *

Hotel response

Comment: 25 Aug 2026

Dear Michelle1921,
Thank you for your detailed feedback. We’re pleased you found our team friendly, but sincerely apologize for the delayed check-in, lift disruption, noisy air conditioning and other aspects of your stay. We regret that your experience was disappointing and appreciate you sharing your concerns with us.
Regards,
Alex Mihardja
Executive Assistant
Solo traveller

Comment: 14 Aug 2026

Stayed in: Aug 2026

rubbish hotel not upto accor standards.

Bad experience at check in unprofesional staff. rooms very basic, rooms are noisy, only one lift works. they did not want to give me late check out as platinum. would never stay there again cheap and bad service.

Hotel response

Comment: 24 Aug 2026

Dear ixer67,
We’re very sorry your stay did not meet your expectations or the standards you associate with Accor. We apologize for the check-in experience, noise, lift disruption and the concerns around your Platinum benefits. We appreciate you sharing this feedback and regret the inconvenience experienced.
Regards,
Alex Mihardja
Executive Assistant
Couple

Comment: 2 Aug 2026

Stayed in: Jul 2026

Great Location

Rooms where fine, service was OK, Location was by far the best part of this hotel. Lift was out of service and had been for months. Meant looooong waits.

Hotel response

Comment: 24 Aug 2026

Dear Daydream58949369319,
Thank you for your feedback. We’re pleased you enjoyed our great location and found the rooms satisfactory. We apologize for the long lift wait times and understand the frustration this caused. One of our lifts is currently being upgraded to ensure long-term safety and reliability, and we appreciate your patience while this work is underway.
Regards,
Alex Mihardja
Executive Assistant

Excellent location

4.7

265 Little Bourke Street, Melbourne, Melbourne, 3000, Australia|0.16 km from city centre

Check in and check out

Check in from:

2:00 pm

Check out before:

11:00 am

Good to know

Pets

Pets not allowed

Extra beds

Please contact the hotel for details about adding extra beds.

Mercure Melbourne City Centre: FAQs

Mercure Melbourne City Centre is 0.2 km away from Melbourne city centre.
Mercure Melbourne City Centre is in Melbourne, Australia and is 0.2 km away from Melbourne city centre.
At Mercure Melbourne City Centre you can check in from 2:00 pm, and you'll need to check out before 11:00 am.
Yes, there is parking available at Mercure Melbourne City Centre.
Yes, Mercure Melbourne City Centre does have a restaurant.