Peppers Gladstone
+ 38
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 10:00 am |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Peppers Gladstone
Peppers Gladstone
Peppers Gladstone has an outdoor swimming pool, garden, a restaurant and bar in Gladstone. With free WiFi, this 5-star hotel offers room service and a 24-hour front desk.
Reviews from 
Couple
Comment: 21 Jul 2026
Stayed in: Jul 2026
Delightful
This is a lovely hotel, with a great atmosphere to suit everyone. The room was very nice, bed large & cosy, the bathroom lovely and well appointed with a large shower.
In particular the staff couldn’t be more helpful and friendly, whether it was the reception or the bistro.
I would highly recommend this hotel.
In particular the staff couldn’t be more helpful and friendly, whether it was the reception or the bistro.
I would highly recommend this hotel.
Business traveller
Comment: 4 Sep 2025
Stayed in: Mar 2025
Luxe Sanctuary
A comfortable, spacious, and beautiful hotel. A luxurious 5 star sanctuary to escape to and relax with all the amenities.
Anonymous traveller
Comment: 12 May 2026
Stayed in: Apr 2026
The property was nice and clean, room was spacious, free parking, friendly check in staff.
Couple
Comment: 20 Mar 2026
Stayed in: Mar 2026
Excellent stay in Gladstone
Beautiful decor and lighting, extremely comfortable super king bed, heaps of complimentary inclusions add to the value. Quiet rooms and hallways, nice elevated pool and bar area.
Family traveller
Comment: 26 Nov 2025
Stayed in: Nov 2025
It’s not 5 star service
The Mantra had always been our favourite place to stop in as we travel by Gladstone every few months, I’ve always had an amazing experience until this trip, I called before booking and spoke to a man who didn’t seem interested at all to talk, ok no problems probably had a bad day so I booked online, I have two 1y/o’s myself and then my older child, I always book asking for portable cot either one or two and then just one bed as my oldest just shares a bed with me and the little ones either share a bed with me too or sleep in a portable cot.This time there was only availability for two nights at the Peppers side, which isn’t cheap but also we were excited to experience the ‘5 Star’ they’ve been boasting. Check in was fine, the lady was lovely, when we got to the room it was nice but the portable cots weren’t in the room, no issues, I called and asked for them to be brought up. Then as I made them I realised there wasn’t sheets or a blanket or anything so I called again and was told some would be brought up, but the lady brought up a bunch of pillow cases instead, ok no problems, I’ll use them and towels. Later on I went down to get a key and was greeted by the man who had spoken to me on the phone the previous day, he told me I’d booked the wrong room and I had to have two rooms as they allow 2 adults and one child instead of one adult and two babies and a child, but as I’d already checked in and paid he would ‘let it slide’ this time, ok awesome conversation to have after 13 hours of driving but noted. Then the next day after housekeeping came and removed the towels (which I’d used as blanket/sheets for the cots) I called and asked for more towels and also sheets, I was told ‘we will have to count up all the sheets and towels we have already given you’ … I was shocked to be accused of stealing towels and sheets, she came up with two towels I shows her my open bag proving I’ve not stolen any sheets or towels. I’ve stayed in many 5 star resorts and hotels, peppers Gladstone is nowhere close to 5 star. I’ve never had staff make me feel like a thief and someone who should not be there. Not to mention the shower pressure is minimal and they didnt replenish any of the amenities and the sheets are crinkled and don’t cover the bed. Things I’d never normally even mention, but the staff are happy to take the money but not to welcome guests accordingly, sadly now we need to find a new stopover hotel. Sadly as the attitude came from the general manager himself, yet I remained polite even after being accused of stealing hotel sheets and towels … which is laughable..
Hotel response
Comment: 10 Dec 2025
Thank you Lauren B for providing us with feedback from your stay last month.
There are certain components of the stay that absolutely we could have handled better and these have been addressed internally.
Each room category is designed for a certain number of guests from a safety perspective as well as for comfort. The Peppers rooms are not small at 32-35 square metres, but are not designed to have two cots within the room. When placing the number of guests (of all ages) into the online booking portal the system would have advised that there was not room large enough to accommodate the family and provided alternatives such as purchasing a second room.
Being a fully serviced hotel we will generally service all rooms on a daily basis, this way there is no need to provide guests with additional sets and towels throughout a stay. This is where some of the confusion on our behalf and breakdown of communication has led to your feelings. This is far from what we intended for you to feel, something I continue to apologise for through your stay and now.
Thank you again for providing us with feedback and wish you and your family a safe and merry Christmas.
Regards
Craig Conley
General Manager
There are certain components of the stay that absolutely we could have handled better and these have been addressed internally.
Each room category is designed for a certain number of guests from a safety perspective as well as for comfort. The Peppers rooms are not small at 32-35 square metres, but are not designed to have two cots within the room. When placing the number of guests (of all ages) into the online booking portal the system would have advised that there was not room large enough to accommodate the family and provided alternatives such as purchasing a second room.
Being a fully serviced hotel we will generally service all rooms on a daily basis, this way there is no need to provide guests with additional sets and towels throughout a stay. This is where some of the confusion on our behalf and breakdown of communication has led to your feelings. This is far from what we intended for you to feel, something I continue to apologise for through your stay and now.
Thank you again for providing us with feedback and wish you and your family a safe and merry Christmas.
Regards
Craig Conley
General Manager
Very good location
Cnr Wood & Bell Street, Gladstone, 4680, Australia|1.45 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
10:00 am
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Peppers Gladstone: FAQs
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