Hotel Bardo - Adults Only
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
Use of Existing Beds | Children require an extra bed to sleep in the room. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Spa
More about Hotel Bardo - Adults Only
Hotel Bardo - Adults Only
Conveniently set in Tulum, Hotel Bardo - Adults Only provides air-conditioned rooms with free WiFi, free private parking and room service.
Reviews from 
Anonymous traveller
Comment: 1 Aug 2026
Stayed in: Jul 2026
Amazing front desk staff. All the ‘kids’ were terrific.
Hotel is very pretty and very unique. There are signs of wear and tear but what do you expect when the jungle is feet from your door?
Skip the dinner at the restaurant. Lunch is more exciting.
Room - we were in #2, was perfectly clean. Light switches were a little odd. One side of the bed had them the other side didn’t!
But again, for all its foibles the staff were superb.
I would stay here again - and I don’t say that often.
Hotel is very pretty and very unique. There are signs of wear and tear but what do you expect when the jungle is feet from your door?
Skip the dinner at the restaurant. Lunch is more exciting.
Room - we were in #2, was perfectly clean. Light switches were a little odd. One side of the bed had them the other side didn’t!
But again, for all its foibles the staff were superb.
I would stay here again - and I don’t say that often.
Anonymous traveller
Comment: 29 May 2026
Stayed in: May 2026
Beautiful quiet resort. Expedia only shows one option when booking, and apparently breakfast is not included. À la carte menu is good, but just heads up.
Anonymous traveller
Comment: 24 May 2026
Stayed in: May 2026
A particularly lovely hotel. It’s difficult to think of a single flaw. The staff were incredibly helpful, facilities fantastic, and we had such a relaxing stay.
Anonymous traveller
Comment: 18 May 2026
Stayed in: May 2026
My experience at Bardo will always be one that I’ll always remember. The staff was warm, accommodating, very professional and helpful in every way from start to finish. The room and entire hotel was very welcoming, super clean and smelled amazing. Every single person on their team was attentive, patient and of great service. The decor and all details were all calming and sexy- this is the perfect place to go on a solo trip and romantic enough for a couples vacay. I got TWO massages and a facial. The Ritual massage created by Bardo truly reset me in a way no other massage ever has. (Worth every single peso!) I can’t imagine there being a better place in Tulum to recharge.
Anonymous traveller
Comment: 12 May 2026
Stayed in: May 2026
We booked Hotel Bardo specifically because we loved the boutique jungle aesthetic and wanted a calm, immersive Tulum experience. Unfortunately, the reality of our stay fell far short of the hotel’s advertised 4-star positioning.
While the property photographs beautifully, several core operational and comfort issues materially impacted our stay:
• Air conditioning struggled to cool the room effectively in Tulum heat and blasted directly over the bed throughout the night
• Water from the outdoor shower flooded directly into the room
• The door lock functioned poorly and unreliably
• Lighting throughout the room was so limited that we repeatedly stubbed our toes on furniture at night
• Multiple concerns raised with reception during the stay were not meaningfully resolved
To be fair, the General Manager did eventually engage with us after we had already checked out early and acknowledged several of the operational issues we experienced. However, despite assuring us they would cooperate with Expedia regarding our case, the hotel ultimately refused to approve a refund for the two unused nights after we were forced to relocate to another property.
That outcome felt extremely disappointing and unprofessional, particularly given the hotel’s own acknowledgement that some of the issues were operational matters that should have functioned properly.
This review is not about disliking the “jungle concept” or boutique atmosphere — we intentionally chose the property for that reason. The
While the property photographs beautifully, several core operational and comfort issues materially impacted our stay:
• Air conditioning struggled to cool the room effectively in Tulum heat and blasted directly over the bed throughout the night
• Water from the outdoor shower flooded directly into the room
• The door lock functioned poorly and unreliably
• Lighting throughout the room was so limited that we repeatedly stubbed our toes on furniture at night
• Multiple concerns raised with reception during the stay were not meaningfully resolved
To be fair, the General Manager did eventually engage with us after we had already checked out early and acknowledged several of the operational issues we experienced. However, despite assuring us they would cooperate with Expedia regarding our case, the hotel ultimately refused to approve a refund for the two unused nights after we were forced to relocate to another property.
That outcome felt extremely disappointing and unprofessional, particularly given the hotel’s own acknowledgement that some of the issues were operational matters that should have functioned properly.
This review is not about disliking the “jungle concept” or boutique atmosphere — we intentionally chose the property for that reason. The
Location
Av La Selva entre Kohunlich Xcaret Y, Tulum, 77780, Mexico|1.64 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
Children require an extra bed to sleep in the room.
Please contact the hotel for details about adding extra beds.
Hotel Bardo - Adults Only: FAQs
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