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Erena Tulum

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Fast facts

Check in from:		3:00 pm
Check out before:		11:30 am
Children		Children are welcome at this hotel

Amenities

Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Non-smoking

More about Erena Tulum

Erena Tulum

Set 5.3 km from Tulum Archeological Site, Erena Tulum offers an infinity pool, a garden and air-conditioned accommodation with a terrace and free WiFi. Boasting full-day security, this property also provides guests with a picnic area.

Reviews from
ExpediaTripadvisorHotels.com
Mentioned by travellers
Anonymous traveller

Comment: 27 Feb 2026

Stayed in: Feb 2026

The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
Anonymous traveller

Comment: 8 Jan 2026

Stayed in: Jan 2026

I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety.
Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems:
- Power outages in the apartment
- Non-functioning water supply on multiple occasions
- A blocked toilet
- We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience
- The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest.
- The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards
- General rudeness from the reception staff
Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns.
Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
Anonymous traveller

Comment: 14 Jan 2026

Stayed in: Jan 2026

The room was very clean, the staff was wonderful and very helpful. It’s so easy to
Couple

Comment: 30 Oct 2025

Stayed in: Oct 2025

HOTEL CLOSED AND NO RESPONSE TO RESERVATIONS

The hotel is closed and does not answer phone calls or emails to take care of reservations. HE'S NOT OPERATING.
Anonymous traveller

Comment: 19 Jun 2025

Stayed in: Jun 2025

I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!

Location

3.9

Calle 8 Sur Colonia la Veleta, Tulum, 77760, Mexico|1.71 km from city centre

Check in and check out

Check in from:

3:00 pm

Check out before:

11:30 am

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Important information from the hotel
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the hotel prior to your arrival to confirm they can accommodate you in a suitable room. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Additional fees will be charged on site for the following items, please contact the hotel for the specific amount: Cleaning fee

Erena Tulum: FAQs

Erena Tulum is 1.7 km away from Tulum city centre.
Erena Tulum is in Tulum, Mexico and is 1.7 km away from Tulum city centre.
At Erena Tulum you can check in from 3:00 pm, and you'll need to check out before 11:30 am.
Yes, there is parking available at Erena Tulum.
We don’t have any information about restaurants at Erena Tulum, please check with them when booking.