Hotel Imperial las Perlas
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 1:00 pm |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Front desk 24 hour
More about Hotel Imperial las Perlas
Hotel Imperial las Perlas
Located on the beach in Cancun with stunning views of the Caribbean Sea, this hotel features an outdoor pool with kids' pool. Guests can enjoy meals in the on-site restaurant.
Reviews from 
Family traveller
Comment: 31 May 2026
Stayed in: May 2026
Best time ever
We spent the whole week in Imperial Las Perlas hotel. What a place and what a experience. We're leaving tomorrow and missing the place already. Brilliant service at restaurant and the beach bar. Everyone there was extremely helpful and very friendly. Special thanks to Israel our hotel barman, Gabriel, Andrea, Seleni Alex, Rachel, Jannet and Cristian who were always looking after us and our children. Victor doesn't want to go back home and will miss you all. We hope to see you again one day. Thank you very much.
Group traveller
Comment: 21 Mar 2026
Stayed in: Mar 2026
Unhappy stay , avoid if you can
I stayed at Hotel Imperial Las Perlas Cancun from 03-10-2026 till 17-03-2026. My overall experience wasn't good.
They gave me a third-floor room. There is no lift, so you must climb the stairs. The room had a partial sea view and was a good size, but the furniture was very old. There were lots of ants in the bathroom sink. The bed was comfortable with no issues.
Around 4:30 in the morning it gets quite loud because the ferry service to the island runs behind the hotel. The area can be crowded early in the morning, which can affect privacy.
I booked an all-inclusive holiday, but the food was terrible. Only breakfast was reasonable; lunch and dinner were awful, so I ended up ordering food via Uber. The staff in the bar and restaurant were good, but some of the security staff were rude.
The hot water stopped partway through my shower on several days, and you have to wait a while for it to return. The towels provided were very old and should be replaced. There is a TV in the room but no kettle, so if you want tea or coffee you must wait until 7:00 a.m. when the hotel restaurant opens.
The restaurant has limited seating, so you often have to wait outside for staff to let you in. There are two swimming pools: one of reasonable size and one quite small. The beach behind the hotel is a bit rocky with stones and some seaweed, but it offers a nice view. It is easy to get to the islands from there since the ferry is right behind the hotel.
Overall, my experience was not great and I would not recommend this hotel.
They gave me a third-floor room. There is no lift, so you must climb the stairs. The room had a partial sea view and was a good size, but the furniture was very old. There were lots of ants in the bathroom sink. The bed was comfortable with no issues.
Around 4:30 in the morning it gets quite loud because the ferry service to the island runs behind the hotel. The area can be crowded early in the morning, which can affect privacy.
I booked an all-inclusive holiday, but the food was terrible. Only breakfast was reasonable; lunch and dinner were awful, so I ended up ordering food via Uber. The staff in the bar and restaurant were good, but some of the security staff were rude.
The hot water stopped partway through my shower on several days, and you have to wait a while for it to return. The towels provided were very old and should be replaced. There is a TV in the room but no kettle, so if you want tea or coffee you must wait until 7:00 a.m. when the hotel restaurant opens.
The restaurant has limited seating, so you often have to wait outside for staff to let you in. There are two swimming pools: one of reasonable size and one quite small. The beach behind the hotel is a bit rocky with stones and some seaweed, but it offers a nice view. It is easy to get to the islands from there since the ferry is right behind the hotel.
Overall, my experience was not great and I would not recommend this hotel.
Family traveller
Comment: 8 Jul 2026
Stayed in: Jul 2026
Terrible customer service.
I do not recommend this hotel. Poor treatment from the bar staff towards tourists. On Sunday, I ordered a soda at 11:30 AM, while having an all-inclusive package and checking out at 12 PM. Having a small altercation with the bar employee. As I said, I will not return to this hotel. I do not recommend it to anyone. You will regret the poor treatment of customers.
Family traveller
Comment: 25 May 2026
Stayed in: May 2026
I had a great time.
For a 3-star hotel, it exceeded my expectations since I saw very bad reviews, especially regarding the food. The truth is that they do put effort into their buffet; I appreciate that they offer salad. They have a variety of drinks, and I ordered several cocktails that were not on the menu, and they made them for me. It is worth staying at this hotel at a low cost, and I do recommend it.
Family traveller
Comment: 11 May 2026
Stayed in: May 2026
Don't go from Daypass
I had booked Day Pass to spend May 10, we arrived at about 10:15 in reception only explained that the restaurant closed at 10:30 am and reopened at 1:00 pm which did not bother us and we decided to stay, but once we entered the pool area the place only has like 12 cots which were occupied and there were no places to be able to sit, the beach area only has about 3 small palapas which were occupied and there were no places to be able to cover the sun, when going to reception to comment on what happened and if there was way to get umbrellas or chairs and we are told that they can not do anything since there is no one responsible, if we had been told that the place was full from the beginning we would have avoided the bad experience, since we paid the balance that remained to be able to enter the facilities and we did not take even 30 minutes inside, in the end it was money thrown away as they do not make refunds, in the end we ended up paying new accesses of Day Pass in another hotel.
They should be clear since you are entering as the place is not suitable to offer the Daypass service, we were not the only ones in this situation as people who entered around the same time as us also chose to withdraw from the place and look for another option to spend the day.
They should be clear since you are entering as the place is not suitable to offer the Daypass service, we were not the only ones in this situation as people who entered around the same time as us also chose to withdraw from the place and look for another option to spend the day.
Location
Blvd. Kukulcan Km 2.5, Cancun Hotel Zone, Cancun, 77500, Mexico|4.84 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
1:00 pm
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hotel Imperial las Perlas: FAQs
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