Hotel Carrillos Cancun
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 11:00 am |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Front desk 24 hour
Restaurant
More about Hotel Carrillos Cancun
Hotel Carrillos Cancun
Hotel Carrillos Cancun has an outdoor swimming pool, garden, a restaurant and bar in Cancún. With free WiFi, this 3-star hotel offers room service and a 24-hour front desk. The property is 1.9 km from the city centre.
Reviews from 
Solo traveller
AE
Comment: 16 Jan 2024
Stayed in: Dec 2018
THE WORST POSSIBLE EXPERIENCE - EXTREMELY RUDE AND UNPROFESSIONAL STAFF
The staff were extremely rude and verbally aggressive and as soon as I arrived at hotel they were trying to force me to exchange my US$ in pesos at a really bad exchange rate and they were screaming at me that I must pay in advance only in the currency of their choice when no such thing was mentioned when I did my booking. The room was old and smelly with the shower sprinkling water everywhere and the breakfast was simply stinking as a public toilet and I was unable to eat there in all my 5 days. Instead of trying to rectify and improve their customer service the silly Management replies to me that I was the rude one and why did I stay there for 5 days... first of all I have absolutely no reason to be rude o my vacation and if they think its normal as soon as the guest arrives to ask for money and at a bad exchange rate obviously they have no clue whatsoever as to what customer care means... it seems normal there to scream at guests and demand money and them say the guest is the rude one.. WOOOWW... but how are your employees then??? Courteous, polite, professional??? Seriously ???
Anyways with such silly Management and such lousy replies blaming the guest what can i expect from the other staff??? By the way... if I would have decided not to check in or stay for as long as I have booked the room the money would have been deducted from me fully, so in case you did not realise not even that now the mystery is solved. DUHHH!
Rude and Aggressive staff and Management until the end. They simply do not want to learn. What on earth are you doing in the customer service industry when you don't even have basic knowledge about customer experience. And trying in every possible way to extort money... simply disgusting. The worst possible experience when dealing with such low level, unqualified people. And the Management not only tolerates but supports and encourages such rude and aggressive behaviour. SIMPLY UNACCEPTABLE!!!!
Anyways with such silly Management and such lousy replies blaming the guest what can i expect from the other staff??? By the way... if I would have decided not to check in or stay for as long as I have booked the room the money would have been deducted from me fully, so in case you did not realise not even that now the mystery is solved. DUHHH!
Rude and Aggressive staff and Management until the end. They simply do not want to learn. What on earth are you doing in the customer service industry when you don't even have basic knowledge about customer experience. And trying in every possible way to extort money... simply disgusting. The worst possible experience when dealing with such low level, unqualified people. And the Management not only tolerates but supports and encourages such rude and aggressive behaviour. SIMPLY UNACCEPTABLE!!!!
Other
Comment: 23 Jul 2022
Stayed in: Jul 2022
This is no place to relax.
Find somwehere else. Upon arrival I showed them the booking details and receipt for payment. They told me I was not booked but eventually she looked at the correct paperwork on her desk and found the booking.
I didn't expect a fancy room but this was awful. It was clean but very old and neglected.
WiFi sometimes works and sometimes not. I am doing this review using my phone as a hotspot.
We booked for 2 people but there was only 1 towel.
The room has no fridge so you can't bring any cold drinks back.
The beds were TERRIBLE. There is a wood base under the mattress and the mattress feels almost solid so you have a bad sleep.
Construction work with hammering started on the room next door at 7.50 AM so again no chance to sleep in as you could feel the banging ...
We are booked for 3 nights but leaving today after one night. Not even going to bother asking for refund.
I didn't expect a fancy room but this was awful. It was clean but very old and neglected.
WiFi sometimes works and sometimes not. I am doing this review using my phone as a hotspot.
We booked for 2 people but there was only 1 towel.
The room has no fridge so you can't bring any cold drinks back.
The beds were TERRIBLE. There is a wood base under the mattress and the mattress feels almost solid so you have a bad sleep.
Construction work with hammering started on the room next door at 7.50 AM so again no chance to sleep in as you could feel the banging ...
We are booked for 3 nights but leaving today after one night. Not even going to bother asking for refund.
Solo traveller
UK
Comment: 22 Feb 2022
Stayed in: Feb 2022
**Nightclub next door!!**
The reviews were almost 8 at this Hotel, so I booked it.
My booking said a balcony and patio, but the room they gave me had neither, so I asked to be swapped. The next room was lovely.
But they said nothing about what I was going to experience, and for that, and after my complaint to the reception staff the next morning, I promised them this review. I'm still very annoyed at how I was treated and would happily await any response from them.
I settled in for the night as I was up early the next morning to head to the airport for two long distance flights. All was good until 9.30pm.
I heard loud music, and at first I thought it was a car, as you do. But it wasn't. I went out to the balcony and realised it was very close. The sign next to the hotel was for 11:11. Very soon I also heard people, and by 10.30, I realised it was a nightclub. And my heart sank.
Maybe I should I have insisted I be moved again, but by 10.30pm I was unpacked, had my stuff everywhere, I was tired and wanted to sleep. But the music was so incredibly loud that my windows shook. And I could hear loud voices from the bathroom window too.
I used ear plugs, pillow over my head, but I couldn't sleep. And this continued until 4.30am.
At 8am I spoke to an English speaking receptionist. I asked for compensation and he flat out refused. I was extremely disappointed and very annoyed.
If they had told me, I would have taken the first room. But they didn't, and of course they would have known. But saying that, the music was so loud that I'm fairly sure the whole hotel would have heard it.
So if you wish to stay here, be absolutely sure that you will hear this nightclub on nights Thursday to Sunday when it's open. Monday to Wednesday will be quiet however!
It's a ridiculous notion to have a nightclub next to a hotel. Who would do such a thing?
My booking said a balcony and patio, but the room they gave me had neither, so I asked to be swapped. The next room was lovely.
But they said nothing about what I was going to experience, and for that, and after my complaint to the reception staff the next morning, I promised them this review. I'm still very annoyed at how I was treated and would happily await any response from them.
I settled in for the night as I was up early the next morning to head to the airport for two long distance flights. All was good until 9.30pm.
I heard loud music, and at first I thought it was a car, as you do. But it wasn't. I went out to the balcony and realised it was very close. The sign next to the hotel was for 11:11. Very soon I also heard people, and by 10.30, I realised it was a nightclub. And my heart sank.
Maybe I should I have insisted I be moved again, but by 10.30pm I was unpacked, had my stuff everywhere, I was tired and wanted to sleep. But the music was so incredibly loud that my windows shook. And I could hear loud voices from the bathroom window too.
I used ear plugs, pillow over my head, but I couldn't sleep. And this continued until 4.30am.
At 8am I spoke to an English speaking receptionist. I asked for compensation and he flat out refused. I was extremely disappointed and very annoyed.
If they had told me, I would have taken the first room. But they didn't, and of course they would have known. But saying that, the music was so loud that I'm fairly sure the whole hotel would have heard it.
So if you wish to stay here, be absolutely sure that you will hear this nightclub on nights Thursday to Sunday when it's open. Monday to Wednesday will be quiet however!
It's a ridiculous notion to have a nightclub next to a hotel. Who would do such a thing?
Family traveller
Comment: 4 Nov 2019
Stayed in: Nov 2019
Stay away
Ok its a budget hotel but, i got vetter breakfast when i was in jail. The "breakfast" was only dry bread with butter and brown water. The personal is lazy and its dirt and rubbel everywhere.
Only thing that was positiv was the location of the hotel
Only thing that was positiv was the location of the hotel
Solo traveller
AE
Comment: 10 Dec 2018
Stayed in: Dec 2018
Terrible hotel
As soon as I arrived at the hotel.on Dec 4th at 6pm the 2 staff at the Reception a male and female starts screaming and shouting at me that I have to pay in advance for the 4 night I have booked. I told them I am coming from very far and left home on Dec 3rd and I don't have pesos. They told me I must exchange at the hotel but their exchange rate as very bad at 18 when everywhere else was 19.5
They were desperately trying to take advantage of me to make more money.
Greedy, rude and disrespectful.
Very very bad staff at the Reception.
The room is old and the shower didn't work properly, the swimming pool is a joke more like a bathtub and the breakfast nit only was basic but the smell was simply disgusting.
Not even once I had breakfast at the hotel or use that swimming pool/ outdoor bathtub.
Very old, rusty and depressing hotel with ery load and rude staff- they were making so much noise at the Reception done times in th middle of the night that they were waking me up. Not to mention the room has almost no view. One of the worst hotels ever...
They were desperately trying to take advantage of me to make more money.
Greedy, rude and disrespectful.
Very very bad staff at the Reception.
The room is old and the shower didn't work properly, the swimming pool is a joke more like a bathtub and the breakfast nit only was basic but the smell was simply disgusting.
Not even once I had breakfast at the hotel or use that swimming pool/ outdoor bathtub.
Very old, rusty and depressing hotel with ery load and rude staff- they were making so much noise at the Reception done times in th middle of the night that they were waking me up. Not to mention the room has almost no view. One of the worst hotels ever...
Location
Claveles No. 33 y 35, Central Cancun, Cancun, 77500, Mexico|1.93 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
11:00 am
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hotel Carrillos Cancun: FAQs
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