Hotel Swarn Towers
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets not allowed |
Amenities
More about Hotel Swarn Towers
Hotel Swarn Towers
Situated in Bareilly, Hotel Swarn Towers has a bar. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi throughout the property.
Comment: 26 Jun 2026
Stayed in: Jun 2026
Staff behaviour was so nice
Comment: 14 Jun 2026
Stayed in: Jun 2026
Our side of the story.
The experience started badly with a front office staff member named Uzair. He was rude, argumentative, and unwilling to listen to our concerns. His tone was inappropriate, and using phrases like "FYI" while speaking to us guests felt unprofessional. We have stayed in many hotels over the years, including some excellent ones, and this is not the kind of service we expect.
The room also had issues. We found chips near the bed and used paper napkins under the sofa, which showed a lack of proper cleaning. On both mornings, we woke up to several small dead cockroaches around the room. It was not a good sight.
There were maintenance problems too. One of the plug points came out of the wall when we plugged in a charger. The air conditioner was very noisy, and both the mattress and pillows were uncomfortable, making it difficult to sleep well.
Overall, the hotel seems to need some refurbishment and better attention to cleanliness and maintenance.
On the positive side, the restaurant staff were pleasant, and the breakfast was decent. We would especially like to mention Sushil in the restaurant and Rajneesh from housekeeping, who were both polite.
Sadly, the negatives definitely stand out more than the positives. Which is quite disheartening.
Also, we weren't given a second key and everytime we had someone who would come to open the door which was weird.
We went back home with not a very happy feeling but I guess it is what it is....with time things may get better is what we hope...
Comment: 14 Jun 2026
Stayed in: Jun 2026
Think twice if you need home away from home
It was a very bad experience of the staff at the front office esp the manager.
Comment: 1 Jun 2026
Stayed in: Jun 2026
Overpriced . Many major and minor irritants
2. A Rs 18 mineral water bottle costs Rs 45
3. Room size good but AC unit creates a racket
4. Room rate is Rs 6800 plus taxes for double occupancy. Not value for money .
5. Don’t take your elderly parents because breakfast room has a steep flight of steps
6. The only tiny lift is completely insufficient and average wait time for the lift is 10 minutes at checkout time
7. In room dining ..each dish costs Rs 300 to Rs 400 plus taxes
Comment: 18 Mar 2026
Stayed in: Mar 2026
Good experience
service is good and rooms are clean and spacious Nikita ji is very good and cooperative she helped me make my reservation and SHe was very polite and courteous.special thanks to her and Namrita . Also thanks for avnish he will help me in luggage
The exceptional hospitality with clean and comfortable rooms is what I generally expect from a hotel
Hotel response
Comment: 13 Apr 2026
Thank you for sharing your detailed feedback regarding your recent stay at Hotel Swarn Towers.
We are truly delighted to know that your first experience with us was so pleasant and that you found the rooms spacious, clean, and comfortable. It is always our aim to provide a seamless and satisfying stay, especially for our business travelers.
A special thank you for recognizing Ms. Nikita, Ms. Namrita, and Mr. Avnish. We will certainly convey your kind words to them—they will be encouraged to know their efforts made a positive impact on your stay.
Your appreciation of our hospitality motivates us to continue delivering high standards of service. We look forward to welcoming you again in the near future.
Warm regards,
Team Hotel Swarn Towers
Very good location
228 -A Civil Lines, Station Lines , Station Road, Bareilly, 243001, India|3.57 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
12:00 pm
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
