Palmas de Cocora
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 1:00 pm |
Pets | Pets allowed free of charge |
Amenities
More about Palmas de Cocora
Palmas de Cocora
Palmas de Cocora is situated in Salento. This country house has a garden and free private parking. Guests can make use of the outdoor fireplace or the children's playground, or enjoy views of the mountain and garden.
Comment: 30 Aug 2022
Stayed in: Aug 2022
Comment: 16 Jan 2024
Stayed in: Jan 2024
HORRIBLE EXPERIENCE
1) El proceso del check in duró 1 h (aunque éramos los únicos huéspedes del hotel)
2) Pedimos cerveza y dijeron q enseguida las llevarían a la cabaña-habitación, a las 3 h al ver q no llegaban fuimos hasta la recepción por ellas y dijeron q ya habían cerrado el bar y q ya no podían venderlas.
3) La comunicación es solo por WhatsApp, llamamos y escribimos porque no había agua y nunca contestaron ni por llamada ni por escrito.
4) Al día siguiente tampoco había agua y decían q fuéramos pacientes que en 30 min habilitarían el servicio, jamás lo habilitaron, nunca hubo agua ni para bañarnos ni para lavarnos los dientes.
5) Pedimos el desayuno incluido y dijeron q enseguida lo llevarían hasta la habitación, nunca llegó
6) No dieron explicaciones, ni alternativas, ni disculpas y mucho menos compensaciones.
7) La vista es espectacularmente hermosa
TERRIBLE SERVICE
1) The check-in process took 1 hour (although we were the only guests at the hotel)
2) We ordered beer and they said they'd take 'em to the cabin-room right away. 3 h later, we went to the reception to get them and they said they had already closed the bar and they could no longer sell them.
3) Communication is only through WhatsApp, we called and wrote because there was no tap water and they never answered either by call or in writing.
4) The next day there was no water either and they told us to be patient and because in 30 minutes they would enable the service, they never enabled it, there was never water to bathe or brush our teeth.
5) We asked for breakfast included and they said they would bring it to the room right away, it never arrived
6) They gave no explanations, no alternatives, no apologies, and no compensation.
7) The view is spectacularly beautiful
Comment: 4 Jul 2022
Stayed in: Jun 2022
Breakfast was nice and there is free parking.
There is no wifi.
Overall a good experience that could have been great if you could stay in peace with no noise.
Comment: 7 Feb 2020
Stayed in: Feb 2020
Comment: 31 Jan 2020
Stayed in: Jan 2020
Location
Kilometro 10 Valle de cocora kilómetro 10 valle de cocora, Salento, 631020, Colombia|3.44 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
1:00 pm
Good to know
Pets allowed free of charge
Please contact the hotel for details about adding extra beds.