Conrad Punta de Mita
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Fast facts
Check in from: | 3:00 pm |
|---|---|
Check out before: | 12:00 pm |
Pets | Pets allowed with an extra charge |
More about Conrad Punta de Mita
Conrad Punta de Mita
Conrad Punta de Mita has seven restaurants, three outdoor swimming pools, a fitness centre and two bars in Punta Mita. This 5-star hotel offers a 24-hour front desk and room service.
Reviews from 
Family traveller
Comment: 18 Jul 2026
bike ride
i loved my bike ride with juan Carlos he really made the experience exciting, fun and interesting with his fun facts and history. He made sure myself and my family were comfortable and feeling good all bike ride gave us waters and breaks to make sure we were well taken care of 10/10 experience!!!
Family traveller
Comment: 18 Jul 2026
Amazing time is the only way to describe it
Great experience it’s my second time coming here and it never disappoints. Juan Carlos at the bike tour very friendly and fun . Thank you .
Family traveller
US
Comment: 8 Jul 2026
Stayed in: Jul 2026
CONRAD Punta Mita excel!!!
We love coming to Conrad Punta Mita! This place is secluded private resort and you can feel very safe! There are three main pools. One for kids oriented with a water slide which is fun for kids all age. The second pool has a huge vanishing edge out looking the ocean and it is the biggest pool. The third pool is adults only which is great for adults to relax away from everything else and has a wet bar which is great! There are 4 main restaurants CODEX (fine dining), ÁRBOL (breakfast and dinner), PALETA (pool restaurant lunch and afternoon). MEZQUITE (dinner and special events closest to the beach). The sunset are amazing the property is very well keep! The room are immaculately clean. The Conrad staff is the heart of this property: they are friendly, always with a smile, cater to your needs and always make sure your vacation is going smoothly and amazing! My family and I want to specially thanks! Alejandro, Hector and Edgar (Árbol restaurant) for the outstanding service and attention to my family. Antony (front desk), Israel (bellman and valet). Jesus & Francisco (Paleta & Mesquite), José (Head chef of CODEX) and the entire housekeeping staff! To you all thank you very much!
Hotel response
Comment: 9 Jul 2026
Dear Pellon,
Thank you for your wonderful review and for your continued support of Conrad Punta Mita! We're thrilled to hear that you and your family had another memorable stay with us. We'll be sure to share your heartfelt recognition with Alejandro, Hector, and Edgar at Árbol, Antony at the front desk, Israel from our bell and valet team, Jesus and Francisco from Paleta and Mesquite, Chef José at CODEX, and our housekeeping team. They will all be honored to know their warm hospitality and dedication made such a lasting impression on your family. Thank you for taking the time to recognize so many of our team members. Your kind words mean the world to us, and we look forward to welcoming you and your family back for another unforgettable stay at Conrad Punta Mita!
Zain Fernandez,
Guest Relations Manager
Thank you for your wonderful review and for your continued support of Conrad Punta Mita! We're thrilled to hear that you and your family had another memorable stay with us. We'll be sure to share your heartfelt recognition with Alejandro, Hector, and Edgar at Árbol, Antony at the front desk, Israel from our bell and valet team, Jesus and Francisco from Paleta and Mesquite, Chef José at CODEX, and our housekeeping team. They will all be honored to know their warm hospitality and dedication made such a lasting impression on your family. Thank you for taking the time to recognize so many of our team members. Your kind words mean the world to us, and we look forward to welcoming you and your family back for another unforgettable stay at Conrad Punta Mita!
Zain Fernandez,
Guest Relations Manager
Family traveller
Comment: 7 Jul 2026
Stayed in: Jul 2026
Outrageous Prices, Poor Climate Control, & Indifferent Management
So far, this has been the most underwhelming vacation our family has ever experienced. While the resort boasts lovely rooms and great front-line staff, it completely falls short of the premium experience it promises. In luxury travel, the tiny details matter. While this property has the foundation to be truly exceptional, it is simply not run that way. For comparison, our family recently stayed at the Conrad Orlando, an experience that far exceeded this resort in every possible category from immaculate service and climate control to flawless execution.
Here is why we cannot recommend this resort:
Unusable Pools & Slow Service: The pools desperately need chillers. Stepping into 90°F water during the hottest months is not refreshing at all. To make matters worse, the daytime poolside service is incredibly slow.
No Climate Control: The A/C was barely functioning in the main lobby, lounge, and restaurant areas, making indoor spaces hot and uncomfortable.
Overpriced & Limited Food: Food prices here are outrageous. During the day, dining options are highly limited, and we were frequently told items were unavailable or not on the menu. While CODEX was spectacular and worth the money, every other dining option fell flat.
The Upgrade Disappointment: We paid an additional $2,500 to upgrade our stay, expecting actual luxury value. Instead, that massive fee basically just went toward offsetting the resort's already exorbitant prices for the buffet and basic spa amenities.
Lack of Family Programming: Compared to other luxury resorts we’ve stayed at, family-oriented activities were almost nonexistent.
Indifferent Guest Relations: When we brought these issues to light, we were met with robotic, boilerplate responses from leadership. It felt like no one actually cared about our experience or requests, they just wanted to check a box.
When you pay a premium price tag, you expect meticulous attention to detail, comfort, and attentive service. The Director of Rooms offered us a $500 credit and 2 complimentary nights at any Conrad but for us, that wasn't enough compensation for the experience/trip we had.
Here is why we cannot recommend this resort:
Unusable Pools & Slow Service: The pools desperately need chillers. Stepping into 90°F water during the hottest months is not refreshing at all. To make matters worse, the daytime poolside service is incredibly slow.
No Climate Control: The A/C was barely functioning in the main lobby, lounge, and restaurant areas, making indoor spaces hot and uncomfortable.
Overpriced & Limited Food: Food prices here are outrageous. During the day, dining options are highly limited, and we were frequently told items were unavailable or not on the menu. While CODEX was spectacular and worth the money, every other dining option fell flat.
The Upgrade Disappointment: We paid an additional $2,500 to upgrade our stay, expecting actual luxury value. Instead, that massive fee basically just went toward offsetting the resort's already exorbitant prices for the buffet and basic spa amenities.
Lack of Family Programming: Compared to other luxury resorts we’ve stayed at, family-oriented activities were almost nonexistent.
Indifferent Guest Relations: When we brought these issues to light, we were met with robotic, boilerplate responses from leadership. It felt like no one actually cared about our experience or requests, they just wanted to check a box.
When you pay a premium price tag, you expect meticulous attention to detail, comfort, and attentive service. The Director of Rooms offered us a $500 credit and 2 complimentary nights at any Conrad but for us, that wasn't enough compensation for the experience/trip we had.
Hotel response
Comment: 9 Jul 2026
Dear Charlie,
Your satisfaction is of the utmost importance to us, and we sincerely apologize that your stay did not reflect the five-star experience we strive to provide every guest. Your feedback is invaluable, and we will carefully review the concerns you shared with our team as we remain committed to continuously improving the experience we deliver.
While we are pleased to know you appreciated our front-line team's hospitality and our accommodations, we regret that we were unable to reach a resolution that met your expectations.
Thank you for taking the time to share your feedback. We sincerely hope you will consider giving us another opportunity to welcome you back and provide the exceptional experience for which Conrad Punta de Mita is known.
Your satisfaction is of the utmost importance to us, and we sincerely apologize that your stay did not reflect the five-star experience we strive to provide every guest. Your feedback is invaluable, and we will carefully review the concerns you shared with our team as we remain committed to continuously improving the experience we deliver.
While we are pleased to know you appreciated our front-line team's hospitality and our accommodations, we regret that we were unable to reach a resolution that met your expectations.
Thank you for taking the time to share your feedback. We sincerely hope you will consider giving us another opportunity to welcome you back and provide the exceptional experience for which Conrad Punta de Mita is known.
Anonymous traveller
Comment: 27 Jun 2026
Stayed in: Jun 2026
Fantastic hotel, very attentive staff, amazing food, particularly the breakfast and the beach grill restaurant Mezquite. Very clean, comfy and fresh looking rooms. The pools are great and the beach is very nice and quiet, with not many people.
Excellent location
Carretera Puna de Mita Sayulita Ki, Litigu, 63734, Mexico|1.4 km from city centre
Check in and check out
Check in from:
3:00 pm
Check out before:
12:00 pm
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
Conrad Punta de Mita: FAQs
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