Ibis Amman
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Fast facts
Check in from: | 2:00 pm |
|---|---|
Check out before: | 12:00 pm |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Fitness centre
Front desk 24 hour
More about Ibis Amman
Ibis Amman
Ibis Amman offers contemporary accommodation opposite Amman Mall, surrounded by the city’s business and diplomatic district. Jordan University is nearby and Queen Alia Airport is a 30-minute drive away.
Reviews from 
Solo traveller
Comment: 5 Jun 2026
Stayed in: Jun 2026
Amazing stay
What an amazing stay highlighted by the amazing staff of ibis Amman I would like to mention Bahaa from reception and Mahmoud from Housekeeping, and of course special thanks to Razan , thanks for the mojitos
Hotel response
Comment: 8 Jun 2026
Dear Mr. Yousef Hussein,
What a pleasure to read your review.
We’re so happy that your stay was highlighted by the efforts of our amazing team. Bahaa, Mahmoud, and Razan truly embody the spirit of hospitality, and your kind words will mean a lot to them. And we’re glad the mojitos hit the spot.
We can’t wait to host you again soon.
Kind Regards
Lama’ Almasarwah
Rooms Division Manager
What a pleasure to read your review.
We’re so happy that your stay was highlighted by the efforts of our amazing team. Bahaa, Mahmoud, and Razan truly embody the spirit of hospitality, and your kind words will mean a lot to them. And we’re glad the mojitos hit the spot.
We can’t wait to host you again soon.
Kind Regards
Lama’ Almasarwah
Rooms Division Manager
Anonymous traveller
Comment: 6 Aug 2026
Stayed in: Aug 2026
I checked in at 2 am , my trip was for one night , i got a non smoking room but the smell of the room is cigarette smoke o called the reception, they said fully booked
I checked online rooms are available, i left the room at 10 am
The room’s furniture is old and the bathroom needs maintenance
I checked online rooms are available, i left the room at 10 am
The room’s furniture is old and the bathroom needs maintenance
Solo traveller
Comment: 12 Jul 2026
Bad reception
The reception staff asked me to pay a deposit for a second night’s stay even though I hadn’t decided whether I would stay another night. I found this unreasonable and felt pressured to make a decision before I was ready. I believe guests should be given the chance to decide on extending their stay without being asked to pay in advance for a night they haven’t confirmed.
Hotel response
Comment: 13 Jul 2026
Dear ELpasha luxury,
Thank you for sharing your experience.
I’m sorry you felt pressured when asked about the deposit for a potential second night. Guests should always feel comfortable making decisions at their own pace, and we regret that this wasn’t the case for you. We’re reviewing our communication process with the reception team to ensure future guests are given clear information without feeling rushed.
We appreciate your feedback and hope to serve you better next time.
Kind Regards
Lama’ Almasarwah
Rooms Division Manager
Thank you for sharing your experience.
I’m sorry you felt pressured when asked about the deposit for a potential second night. Guests should always feel comfortable making decisions at their own pace, and we regret that this wasn’t the case for you. We’re reviewing our communication process with the reception team to ensure future guests are given clear information without feeling rushed.
We appreciate your feedback and hope to serve you better next time.
Kind Regards
Lama’ Almasarwah
Rooms Division Manager
Business traveller
Comment: 18 Jun 2026
Stayed in: Jun 2026
Loyal ALL Accor member. Disappointed by poor service, unnecessary procedures, and unprofessional treatment by Adel at ib
I have been a loyal ALL – Accor member and have stayed at ibis hotels on multiple occasions. Unfortunately, my recent experience at ibis was very disappointing.
Despite my membership status and previous stays, I was asked to complete additional and unnecessarily complicated procedures without any clear explanation. Rather than being treated as a valued returning guest, I felt unwelcome.
The most disappointing part was my interaction with Ismail. His attitude was unprofessional, and during our conversation I was told, “If you don’t like it, find another hotel.” Such a response is unacceptable in the hospitality industry and does not reflect the customer service standards I expect from ibis and Accor.
I hope Daniel and the hotel management review this incident seriously. Guests deserve to be treated with respect, especially loyal members who choose to stay with the brand repeatedly.
Despite my membership status and previous stays, I was asked to complete additional and unnecessarily complicated procedures without any clear explanation. Rather than being treated as a valued returning guest, I felt unwelcome.
The most disappointing part was my interaction with Ismail. His attitude was unprofessional, and during our conversation I was told, “If you don’t like it, find another hotel.” Such a response is unacceptable in the hospitality industry and does not reflect the customer service standards I expect from ibis and Accor.
I hope Daniel and the hotel management review this incident seriously. Guests deserve to be treated with respect, especially loyal members who choose to stay with the brand repeatedly.
Hotel response
Comment: 23 Jun 2026
Dear Valued Guest,
Thank you for taking the time to share your feedback and for your continued loyalty as an ALL – Accor member. We sincerely regret that your recent experience did not meet your expectations.
We would like to clarify that the additional deposit requested during your stay was not related to your membership status. This measure was implemented based on a previous stay during which an extension request was communicated to our team; however, the departure was completed without finalizing the extension arrangements at the reception desk. As a result, our team followed an internal procedure designed to ensure a smooth and secure stay for both our guests and the hotel.
We are also concerned by your comments regarding your interaction with our team member. Providing courteous and professional service is one of our core priorities, and your feedback has been shared with the relevant management team for review.
We value your loyalty and appreciate your continued trust in our hotel and the Accor brand. We hope to have the opportunity to welcome you again and provide you with a much more positive experience in the future.
Kind Regards
Lama’ Almasarwah
Rooms Division Manager
Thank you for taking the time to share your feedback and for your continued loyalty as an ALL – Accor member. We sincerely regret that your recent experience did not meet your expectations.
We would like to clarify that the additional deposit requested during your stay was not related to your membership status. This measure was implemented based on a previous stay during which an extension request was communicated to our team; however, the departure was completed without finalizing the extension arrangements at the reception desk. As a result, our team followed an internal procedure designed to ensure a smooth and secure stay for both our guests and the hotel.
We are also concerned by your comments regarding your interaction with our team member. Providing courteous and professional service is one of our core priorities, and your feedback has been shared with the relevant management team for review.
We value your loyalty and appreciate your continued trust in our hotel and the Accor brand. We hope to have the opportunity to welcome you again and provide you with a much more positive experience in the future.
Kind Regards
Lama’ Almasarwah
Rooms Division Manager
Couple
Comment: 10 Jun 2026
Stayed in: Jun 2026
The worst hotel experience of my life
It was a very bad experience…the customer service was terrible…an hour after requesting the luggage, I had to go downstairs and take them to the room myself. In addition, the bed and pillows were uncomfortable and the bathrooms were unclean.
Hotel response
Comment: 14 Jun 2026
الدكتور اسلام
نشكرك على مشاركتنا تجربتك، ونعتذر بصدق عن الإزعاج الذي واجهته خلال إقامتك معنا.
نأسف لسماع أن مستوى الخدمة لم يكن بالمستوى المتوقع، وخاصة فيما يتعلق بالتأخير في نقل الحقائب إلى الغرفة، بالإضافة إلى ملاحظاتك حول راحة السرير والوسائد ونظافة الحمام. هذه ليست المعايير التي نسعى لتقديمها لضيوفنا.
لقد تم نقل ملاحظاتك إلى الإدارات المعنية لمراجعتها واتخاذ الإجراءات اللازمة لتحسين مستوى الخدمة والجودة. نقدر ملاحظاتك لأنها تساعدنا على تطوير تجربتنا المقدمة للضيوف.
نأمل أن تمنحنا فرصة أخرى في المستقبل لنقدم لك تجربة أفضل تعكس مستوى الضيافة الذي نطمح إليه.
مع خالص الشكر و التقدير
لماء المصاروة
مدير إدارة الغرف
نشكرك على مشاركتنا تجربتك، ونعتذر بصدق عن الإزعاج الذي واجهته خلال إقامتك معنا.
نأسف لسماع أن مستوى الخدمة لم يكن بالمستوى المتوقع، وخاصة فيما يتعلق بالتأخير في نقل الحقائب إلى الغرفة، بالإضافة إلى ملاحظاتك حول راحة السرير والوسائد ونظافة الحمام. هذه ليست المعايير التي نسعى لتقديمها لضيوفنا.
لقد تم نقل ملاحظاتك إلى الإدارات المعنية لمراجعتها واتخاذ الإجراءات اللازمة لتحسين مستوى الخدمة والجودة. نقدر ملاحظاتك لأنها تساعدنا على تطوير تجربتنا المقدمة للضيوف.
نأمل أن تمنحنا فرصة أخرى في المستقبل لنقدم لك تجربة أفضل تعكس مستوى الضيافة الذي نطمح إليه.
مع خالص الشكر و التقدير
لماء المصاروة
مدير إدارة الغرف
Location
61 Mohd Fayadh, Qassem Al-Assaf St, Al-Jami'ah Sub-District, Amman, 11110, Jordan|6.81 km from city centre
Check in and check out
Check in from:
2:00 pm
Check out before:
12:00 pm
Good to know
Children are welcome at this hotel
from 4 to 17 years old
$20 (JOD10) per person per night
3 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast price
$18 (≈JOD 9)/person
Breakfast times
06:30 - 10:30 from Monday to Sunday
Please inform ibis Amman of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).
Recently, there are risks in the security situation in Jordan, and the relevant situation is still developing. In view of the current special circumstances, tourists are advised to travel with caution. If you are already there, please be sure to pay close attention to the development of the local situation, strengthen security precautions, and make emergency preparations.
This hotel accepts the following payment methods:
Ibis Amman: FAQs
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