Sofitel Harbin

Name: Sofitel Harbin
Address: No.68 Ganshui Road, Harbin, 150090, China, Harbin, Heilongjiang, 150090, China

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Fast facts

Check in from:	2:00 pm
Check out before:	12:00 pm
Breakfast	Breakfast available
Pets	Pets allowed with an extra charge
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Airport shuttle

Pool

Fitness centre

More about Sofitel Harbin

Sofitel Harbin

Centrally located in the business district, Sofitel Harbin offers free internet access, parking service, and a spa with sauna and hot tub. Rooms at Sofitel Harbin offer views of the Central Park or city.

Reviews from

Mentioned by travellers

Couple

Comment: 18 Apr 2026

Stayed in: Feb 2026

An enjoyable stay 5 stars for comfort and the breakfast

Enjoyed my stay at the hotel. The room was large and comfortable. Sofitel beds are usually great and proved so again. Staff were helpful and organised travel to and from the airport. The breakfast was the highlight. It had a great selection of chinese and english food. Much of it cooked on the spot. The freshly cooked wonton noodles, rice porridge and custard tarts were amongst my favourites. The facilites were excellent although some of the restaurants were closed. English was not widely spoken but never an issue. The only downside was the location. It is next door to a mall with plenty of food options and has a park directly across the road so no issues there. However, it is a long way to the city centre and the ice and snow exhibits. I would stay closer to the city centre next time but apart from that the hotel was excellent.

Hotel response

Comment: 2 Jul 2026

Dear guest, thank you very much for your detailed and genuine feedback of your stay at Sofitel Harbin!
We are delighted that you loved our spacious cozy rooms and signature Sofitel beds. Our team is glad to provide well-arranged airport transfer service for you. It’s our great honor that our breakfast impressed you most, with abundant Chinese and Western cuisines as well as freshly made wonton noodles, congee and custard tarts you favored. We also appreciate your recognition of our complete hotel facilities.
We sincerely apologize that a few restaurants were temporarily unavailable during your check-in, and we will optimize the multilingual service to bring more convenience to overseas guests.
We totally understand your concern about the distance to downtown and ice-snow scenic spots. Luckily, the hotel is adjacent to a shopping mall with various dining choices and faces a park across the street for relaxing walks. We will keep upgrading our hardware and service standards to deliver a more perfect experience for every guest.
We look forward to welcoming you back to Sofitel Harbin in the future!

Couple

Comment: 5 Feb 2026

Stayed in: Feb 2026

Good experience

overall pleasant experience, very comfortable beds, clean and nice rooms and wide choice of food for breakfast. only thi g to improve os the room service - when ordering food nobody speaks english, we chat ordering does not work due to the phone number error and the western food ordered was of average taste and quality. We could not order desert not even once as were always told chef wen home already :) I would like to give special praise to Kevin from Concierge desk. He was extremely helpful, went extra mile to organize trips for us and also helping us via we chat in a few situations. He speaks english is very attentive and has a very polite behavior, what a gem!

Hotel response

Comment: 12 Feb 2026

Thank you so much for taking the time to share your detailed feedback.
We are delighted you had an overall pleasant stay and enjoyed our comfortable beds, clean rooms, and wide breakfast selection.
We sincerely apologize for the room service issues you encountered: the language barrier, ordering problems, and the quality of Western food. We also regret that you were unable to order dessert during your stay. These points are very important to us, and we will immediately work on improving our staff’s English training, room service food quality, and operational efficiency.
Your special praise for Kevin from the Concierge desk has made our day! We are incredibly proud of his attentive, polite, and professional service, as well as his excellent English. We will certainly share your wonderful compliments with him and the whole team.
Thank you again for your valuable feedback. We truly hope to welcome you back in the future and provide you with an even better experience.
Warm regards,
The Management Team—Sofitel Harbin

Family traveller

Comment: 25 Jan 2026

Stayed in: Jan 2026

One of our least favourite hotels on our trip

Our family of four stayed here for three nights in January as part of a three week trip to China. It was one of our least favourite hotels. We liked the laundry room, close proximity to Wanda Mall with loads of food options and the helpful staff at reception (thanks especially to Dina who helped me when I was totally over the hot room and organised a fan for me). We had a view of a drab apartment building and our floor was a smoking floor with people often smoking by the lifts. The heating only had one temperature in our room (24 degrees celsius) whereas our kids could easily change the temperature in their adjacent room. Personally we found breakfast average though staff in the restaurant were friendly and helpful. We loved Harbin and everything we saw but we were disappointed in Sofitel Harbin finding it hot, dated and claustrophobic.

Hotel response

Comment: 28 Jan 2026

Dear Guest,
Thank you for sharing your honest feedback on your 3-night stay with your family at Sofitel Harbin. We appreciate your input on both the positives and areas we need to improve—your feedback helps us enhance our service.
We are glad you liked our laundry room, convenient location near Wanda Mall, and our helpful front desk staff, especially Dina. We will pass your praise to her and the team.
Please accept our sincere apologies for your disappointing experience. We are urgently reviewing our heating system for consistent adjustability and strengthening smoking area management to avoid such inconveniences.our culinary team will use your feedback to improve menu variety and food quality.We’re happy you loved Harbin, and we’re sorry our hotel didn’t match your wonderful trip memories. We sincerely hope you’ll give us another chance. If you revisit Harbin, contact us directly, and we’ll ensure a more comfortable stay for your family.
Thank you again for your honesty. We wish you and your family the best in future travels.
Warm regards,
The Management Team of Sofitel Harbin

Couple

Comment: 24 Jan 2026

Stayed in: Jan 2026

Warm service in the cold north

Something outdated but with absolutely great staff, especially Hedy is to be highlighted here. Insanely helpful and prudent.
You rarely have that kindness. Thank you.

Hotel response

Comment: 1 Feb 2026

Dear guests, thank you for your full approval and love! From the warm reception to the details of the room, we have always meticulously refined every experience. We are very glad that the housekeeping service, bedding, bathroom facilities and view all met your expectations. We are honored to be able to provide you with a cost-effective stay experience. We look forward to your next visit and wish you good fortune and success in the Year of the Horse!

Couple

Comment: 9 Jan 2026

Stayed in: Jan 2026

very good structure

Very good accommodation. The rooms are spacious and clean. We stayed on New Year's Eve 2025. Great breakfast very varied and tasty.

Hotel response

Comment: 19 Jan 2026

Thank you for your sharing. As a luxury brand of Accor Group, Harbin Sofitel Hotel looks forward to spending this winter with you to enjoy ice and play in the snow.

Very good location

4.0

No.68 Ganshui Road, Harbin, 150090, China|6.68 km from city centre

Check in and check out

Check in from:

2:00 pm

Check out before:

12:00 pm

Good to know

Children

Children are welcome at this hotel

Extra beds

All ages

$73 (CNY350) per person per night

Cots

3 years old and under

Free

Available beds

Children can stay in existing beds:

17 years old and under

Free

Pets

Pets allowed with an extra charge

Breakfast

Breakfast available

Breakfast options

Western breakfast, Chinese breakfast

Breakfast price

$35 (≈CNY 168)/person

Breakfast times

06:30 - 10:30 from Saturday to Sunday, 06:30 - 10:00 from Monday to Friday

Important information from the hotel

Only one pet weighing less than 20 kilograms is allowed per room. The hotel's central air-conditioning is not open in all seasons. For specific opening hours, please consult the hotel front desk. As part of Accor's Planet 21 commitment and in line with the Government's ban of single-use plastics initiative, from July 1,2021,hotels will no longer pro-actively provide single-use products. Join us in our sustainability efforts with simple actions such as traveling with reusable daily necessities. However, if necessary, we are pleased to offer you the above items. Please call the Service Center “0”. None of the rooms in this store can be used as wedding rooms.

Accepted payment methods

This hotel accepts the following payment methods: