The Westin Houston, Memorial City
945 Gessner Rd, Houston, 77024, United States
+ 152
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about The Westin Houston, Memorial City
The Westin Houston, Memorial City
Located just off Interstate 10, this stylish hotel is across the street from the Memorial City Mall. It features an on-site restaurant and an infinity pool on the 18th floor.
Ratings and reviews
Cleanliness4.5
Location4.5
Service4.5
Facilities4.5
Traveller reviews
Family traveller
Comment: 5 May 2025
Stayed in: May 2025
Acceptable
Let's see, it's a very simple hotel, thought to sleep and little else, clean and comfortable rooms, correct staff, free parking and little else. Breakfast is not worth it, bulk products, all white label without determining most, roaster that does not work well, there are many cafeterias in Móstoles where you have luxury breakfast for less money.
Family traveller
Comment: 27 Dec 2024
Stayed in: Dec 2024
A good option to visit Madrid and Warner.
It is a great option to go to Madrid and, in our case, Warner Park, as we were just on our way. At the crossroads of the M50 with the A5 motorway, so you don’t have to get into the centre of Móstoles, but the problem is that access is a bit messy, along a path without sidewalks from a Burger King.
It is very welcome that there is free and closed parking sufficiently spacious, but the point is that there are no sidewalks if you want to approach the urban center (which is really nearby) and it is a bit dangerous especially at night.
As I say, it is also a good option to go to Madrid, as it is cheap, and in 30 minutes you put in Atocha with the "Cercanías", although it is true that you have about 15-20 minutes walk from the hotel to the train station.
As for the hotel itself, the room within the standards of the "Ibis", quite well for only overnight although individual pillows are uncomfortable to sleep (a shame because the beds are so good).
The perfect wifi connection and friendliness of the hotel workers "of 11". Our daughter was given a bag of gummies, which is quite a detail.
When we return to Madrid, we will repeat in this or any other Ibis.
It is very welcome that there is free and closed parking sufficiently spacious, but the point is that there are no sidewalks if you want to approach the urban center (which is really nearby) and it is a bit dangerous especially at night.
As I say, it is also a good option to go to Madrid, as it is cheap, and in 30 minutes you put in Atocha with the "Cercanías", although it is true that you have about 15-20 minutes walk from the hotel to the train station.
As for the hotel itself, the room within the standards of the "Ibis", quite well for only overnight although individual pillows are uncomfortable to sleep (a shame because the beds are so good).
The perfect wifi connection and friendliness of the hotel workers "of 11". Our daughter was given a bag of gummies, which is quite a detail.
When we return to Madrid, we will repeat in this or any other Ibis.
Family traveller
Comment: 10 Nov 2024
Stayed in: Nov 2024
Worst hotel experience ever - were about to put us in the street as a family with 2 young kids
Worst hotel experience ever - will never go to Ibis hotels again. I sent the following complaint to Ibis and Accor but they never even bothered to reply.
We arrived at the hotel very late at night after a long and delayed flight, exhausted and with two young children in tow. We had booked a family room, confident that it would accommodate our needs as it has on numerous previous occasions. However, we were informed at check-in that the room was only suitable for three guests and could not fit a baby cot. The reception staff were curt and unhelpful, giving us no choice but to book an additional room or find another hotel at that late hour.
With no viable alternative, we reluctantly paid for the second room. To our surprise and frustration, we discovered that the rooms were indeed large enough to accommodate a baby cot, rendering the extra expense unnecessary and avoidable. This not only caused undue stress but also left us feeling unfairly treated, especially as we have stayed in Ibis family rooms with four people without issue in the past.
We arrived at the hotel very late at night after a long and delayed flight, exhausted and with two young children in tow. We had booked a family room, confident that it would accommodate our needs as it has on numerous previous occasions. However, we were informed at check-in that the room was only suitable for three guests and could not fit a baby cot. The reception staff were curt and unhelpful, giving us no choice but to book an additional room or find another hotel at that late hour.
With no viable alternative, we reluctantly paid for the second room. To our surprise and frustration, we discovered that the rooms were indeed large enough to accommodate a baby cot, rendering the extra expense unnecessary and avoidable. This not only caused undue stress but also left us feeling unfairly treated, especially as we have stayed in Ibis family rooms with four people without issue in the past.
Hotel response
Comment: 18 Nov 2024
As you say, our hotel has a maximum capacity for two adults and one child, even so, if a family arrives with two small children and only one room reserved, our procedure is to accommodate them without any impediment, always thinking of the children.
The description you make does not fit at all with the procedure of our hotel, and no one of the team has any knowledge of this situation. I would like to know more details if you don't mind.
My email h3201-gm@accor.com
Translated with DeepL.com (free version)
The description you make does not fit at all with the procedure of our hotel, and no one of the team has any knowledge of this situation. I would like to know more details if you don't mind.
My email h3201-gm@accor.com
Translated with DeepL.com (free version)
Family traveller
Comment: 19 Sep 2024
Stayed in: Sep 2024
Great professionals
The attention during the Reservation process by the hotel management was 12 out of 10.
Close, fast and solving requests that for the case of the visit needed flexibility that facilitated us without problem.
Add impeccable attention to that when you arrive at reception and even affectionate detail in the room and the experience is being very pleasant.
Thank you very much the hotel team
Close, fast and solving requests that for the case of the visit needed flexibility that facilitated us without problem.
Add impeccable attention to that when you arrive at reception and even affectionate detail in the room and the experience is being very pleasant.
Thank you very much the hotel team
Solo traveller
Comment: 26 Oct 2023
Good.
Excellent location
945 Gessner Rd, Houston, 77024, United States|17.11 km from city centre
10 things to dowithin 0.51 km
Transportationwithin 17.21 km
Airportwithin 12.37 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
$39 (USD25) per person per night
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast options
Continental breakfast
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Cash
The Westin Houston, Memorial City: FAQs
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