Fairmont Chateau Whistler
4599 Chateau Boulevard, Whistler, V0N 1B4, Canada
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Fairmont Chateau Whistler
Fairmont Chateau Whistler
Offering hot tubs, saunas, and Eucalyptus steam rooms, this luxury hotel offers convenient ski-in/ski-out access at the base of Blackcomb Mountain. A flat-screen TV is featured in all rooms. Free WiFi is available.
Ratings and reviews
Cleanliness4.6
Location4.7
Service4.6
Rooms4.4
Value4.1
Sleep quality4.6
Traveller reviews
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Mentioned by travellers
Couple
Comment: 16 May 2025
You have to stay here
Wow - What a beautiful hotel - easy walking distance to everything - we were upgraded to a suite, easily in the top ten hotels we have stayed in the States - Fairmont again wins the award - attention to detail - fantastic service - location - nothing is too much trouble for the staff - exceptional
Hotel response
Comment: 19 May
Thank you for your wonderful feedback regarding your recent stay at Fairmont Chateau Whistler. We are delighted to hear that you found our hotel beautiful and our team's service exceptional. It is always our goal to provide an unforgettable experience for our guests. Your kind words inspire us to maintain our high standards and continue to enhance our services. We look forward to welcoming you back in the future.
Couple
Comment: 5 May 2025
Not a relaxing weekend getaway
We stayed her ffor two nights in a Gold Room at the end of April 2025. I was a bit worried when I drove up to see a large dance group staying at the hotel. It took us 1 hour to park / valet the car. Other issues : no chairs by the pool, crowded Gold Room for meals with lots of children, noisy halls at night, shuttle couldn’t make it in the driveway, and packed common areas and elevators. We know this is not the norm so we will be back but be for-warned that this is a convention hotel hosting events. We did NOT have a relaxing holiday . Management did reverse the parking but we spent $1500 for 2 nights .
Comment: 22 Apr 2025
Stayed in: Feb 2025
Clean and spacious and mostly comfortable except for the pull out couch, which was not supportive to sleep on at all. This needs to be replaced.
Good temperature controls, the bathrooms kitchen and living room area were great, but it was missing spoons for basic use.
The service could use some improvement. We had asked for some plates and cutlery to be sent up but after not receiving them for 45 mins, we called the concierge, and turns out there was record indicating they were delivered which didn’t make any sense. We had to ask again and waited a long while before we received them. By then we had already finished eating our meal without plates/cutlery! If delivery will take longer than expected then please say so. How does the delivered status get back checked? The bedding and service need review and improvement for a Fairmont experience.
The amenities were wonderful (outdoor saunas, pool, steam room)
We received great service from the bellhops. They were efficient and polite.
Good temperature controls, the bathrooms kitchen and living room area were great, but it was missing spoons for basic use.
The service could use some improvement. We had asked for some plates and cutlery to be sent up but after not receiving them for 45 mins, we called the concierge, and turns out there was record indicating they were delivered which didn’t make any sense. We had to ask again and waited a long while before we received them. By then we had already finished eating our meal without plates/cutlery! If delivery will take longer than expected then please say so. How does the delivered status get back checked? The bedding and service need review and improvement for a Fairmont experience.
The amenities were wonderful (outdoor saunas, pool, steam room)
We received great service from the bellhops. They were efficient and polite.
Couple
UK
Comment: 12 Apr 2025
A mix of excellent and poor
There are elements of this hotel which deserve five star and there are elements which deserve two stars. If they manage to rectify the poor elements then this hotel would normally get a five star rating from me.
Here are the elements which are excellent.
The rooms are clean and comfortable and the service you get from the housekeeping team is excellent. Nothing was too much trouble from them. Five stars.
The restaurant was exceptional. We ate using a special offer of $49 dining. The service was excellent and the food was very good. We were made to feel really welcome and the whole dinner didn’t break the bank. Five stars.
The outside amenities which includes three hot pools, one warm pool and one swimming pool along with sauna and open fire and fully equipped gym was a very welcome fantastic addition to the hotel. The pool staff were on the whole attentive except when the weather was poor. Particular note Was Liam who was a very friendly and professional attendant. Five stars.
The spa was well equipped and very attentive. I had a 60 minute massage which was really lovely. It is however pricey for the offer. I have experienced just as good massages and other hotels that cost less. Four stars.
Portobello down in the lower lobby served excellent breakfast and the service was very good. Whilst it’s a little bit expensive for the product, the quality of the product is very high. Four stars.
Now for the not so good bits
Our check-in was terrible. Having international staff is a brilliant thing but if there is a challenge with basic English that means there is confusion around checking in and an understanding of what is in the hotel then this is a problem. We were not offered assistance with our luggage, the hotel amenities were not explained to us, And overall we felt like we had checked in to a lesser quality hotel. Two stars.
I went for rental from the rental space down on the lower lobby. I already had ski lessons booked and when I turned up for my first day, the instructor said I had been kitted out with the wrong type of equipment. And sure enough halfway through my first day, I couldn’t stand up for the pain in my Calves. I lost sensation in my left leg and had pins and needles. I went back and couldn’t walk that evening. The rental told me I had large calves and rental boots don’t cater for large calves, but they would try and borrow some shoes from somewhere else. On day two I turned up and the staff hadn’t been communicated with from day one staff and I had no shoes at all. It took them some time to try and find some shoes which were different and within an hour of my second day ski lesson I couldn’t walk or ski and had to take them off and abandoned my ski lesson. The staff apologised and said that they would find me a third pair and would put a message on the staff what’s app group to explain to day three staff what happened and to assist me. On day three I turned up and was met by a rather cold member of staff who said he was the manager of the unit And said he doesn’t belong to the staff WhatsApp group, and said he didn’t know if I had new boots or not. He said rental boots weren’t great for some people and pain should be expected. I found the experience impersonal, cold and not particularly kind. Overall, I found the situation poor considering this is supposed to be a five star service. And the worst customer service of all was the man who said he was the manager of the unit! 1 star.
Pricing. We have stayed in lots of five star hotels with an equivalent offer and in some cases better. This hotel whilst nice feels overpriced. It’s saving Grace is the level of customer service you get from a good 80% of the staff. A small minority of staff don’t appear happy And on the whole I feel let the hotel down. If you are going to pay very high prices you expect a permanently good experience. I can’t honestly say we experience that.
so overall, would we stay here again? Probably not. We would be interested in trying out one of the competitors like The Four Seasons.
Here are the elements which are excellent.
The rooms are clean and comfortable and the service you get from the housekeeping team is excellent. Nothing was too much trouble from them. Five stars.
The restaurant was exceptional. We ate using a special offer of $49 dining. The service was excellent and the food was very good. We were made to feel really welcome and the whole dinner didn’t break the bank. Five stars.
The outside amenities which includes three hot pools, one warm pool and one swimming pool along with sauna and open fire and fully equipped gym was a very welcome fantastic addition to the hotel. The pool staff were on the whole attentive except when the weather was poor. Particular note Was Liam who was a very friendly and professional attendant. Five stars.
The spa was well equipped and very attentive. I had a 60 minute massage which was really lovely. It is however pricey for the offer. I have experienced just as good massages and other hotels that cost less. Four stars.
Portobello down in the lower lobby served excellent breakfast and the service was very good. Whilst it’s a little bit expensive for the product, the quality of the product is very high. Four stars.
Now for the not so good bits
Our check-in was terrible. Having international staff is a brilliant thing but if there is a challenge with basic English that means there is confusion around checking in and an understanding of what is in the hotel then this is a problem. We were not offered assistance with our luggage, the hotel amenities were not explained to us, And overall we felt like we had checked in to a lesser quality hotel. Two stars.
I went for rental from the rental space down on the lower lobby. I already had ski lessons booked and when I turned up for my first day, the instructor said I had been kitted out with the wrong type of equipment. And sure enough halfway through my first day, I couldn’t stand up for the pain in my Calves. I lost sensation in my left leg and had pins and needles. I went back and couldn’t walk that evening. The rental told me I had large calves and rental boots don’t cater for large calves, but they would try and borrow some shoes from somewhere else. On day two I turned up and the staff hadn’t been communicated with from day one staff and I had no shoes at all. It took them some time to try and find some shoes which were different and within an hour of my second day ski lesson I couldn’t walk or ski and had to take them off and abandoned my ski lesson. The staff apologised and said that they would find me a third pair and would put a message on the staff what’s app group to explain to day three staff what happened and to assist me. On day three I turned up and was met by a rather cold member of staff who said he was the manager of the unit And said he doesn’t belong to the staff WhatsApp group, and said he didn’t know if I had new boots or not. He said rental boots weren’t great for some people and pain should be expected. I found the experience impersonal, cold and not particularly kind. Overall, I found the situation poor considering this is supposed to be a five star service. And the worst customer service of all was the man who said he was the manager of the unit! 1 star.
Pricing. We have stayed in lots of five star hotels with an equivalent offer and in some cases better. This hotel whilst nice feels overpriced. It’s saving Grace is the level of customer service you get from a good 80% of the staff. A small minority of staff don’t appear happy And on the whole I feel let the hotel down. If you are going to pay very high prices you expect a permanently good experience. I can’t honestly say we experience that.
so overall, would we stay here again? Probably not. We would be interested in trying out one of the competitors like The Four Seasons.
Hotel response
Comment: 14 April
Thank you for taking the time to provide your feedback, both positive and constructive regarding your recent experience at Fairmont Chateau Whistler. At our property, we strive to offer all of our valued guests' truly exceptional experiences and service, therefore your feedback is extremely important to our team.
We sincerely apologize for the challenges that you experienced during your visit and would very much like the opportunity to learn more details about your recent stay. If you could please contact our property directly at cwr.mod@fairmont.com a member of our team will be in touch with you shortly.
Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.
We sincerely apologize for the challenges that you experienced during your visit and would very much like the opportunity to learn more details about your recent stay. If you could please contact our property directly at cwr.mod@fairmont.com a member of our team will be in touch with you shortly.
Thank you again for taking the time to share your feedback with our team and bringing your experience to our attention. On behalf of our entire Fairmont team, we do hope to have the opportunity to welcome you back for another visit in the future.
Family traveller
Comment: 11 Apr 2025
Festive, Cozy, and Exceptionally Well-Run
This was our second stay at the Fairmont Château Whistler, and it once again delivered a wonderful experience. The location is ideal—just beside the Blackcomb gondola—and the hotel itself blends the feel of a classic European ski château with the warmth and charm of a rustic alpine retreat.
Even though it’s a fairly large property, it somehow manages to feel cozy and personal. During the holidays, the festive atmosphere is especially magical—snowy rooftops, glowing fireplaces, and thoughtful seasonal touches throughout the property.
My daughter and I especially loved the outdoor pool and hot tubs, and roasting marshmallows by the fire pit each night was a highlight.
The service is excellent across the board. Everyone we met was kind, professional, and attentive. Special thanks to Harry (Front Office Director) and Tim (Guest Services & Fleet Manager) for going out of their way to make our stay feel special.
Highly recommend for anyone looking for comfort, convenience, and a little mountain magic.
Even though it’s a fairly large property, it somehow manages to feel cozy and personal. During the holidays, the festive atmosphere is especially magical—snowy rooftops, glowing fireplaces, and thoughtful seasonal touches throughout the property.
My daughter and I especially loved the outdoor pool and hot tubs, and roasting marshmallows by the fire pit each night was a highlight.
The service is excellent across the board. Everyone we met was kind, professional, and attentive. Special thanks to Harry (Front Office Director) and Tim (Guest Services & Fleet Manager) for going out of their way to make our stay feel special.
Highly recommend for anyone looking for comfort, convenience, and a little mountain magic.
Hotel response
Comment: 14 April
Thank you for sharing your delightful feedback regarding your recent stay at Fairmont Chateau Whistler. We are thrilled to hear that you and your daughter enjoyed another memorable experience with us, filled with the festive charm and cozy atmosphere that we strive to provide.
It is wonderful to know that our location and the unique ambiance of our property contributed positively to your stay. Your kind words about our service team, particularly Harry and Tim, are greatly appreciated and will be shared with them.
We are also glad that you enjoyed the outdoor pool, hot tubs, and the fire pit experience.
Thank you for your high recommendation, and we look forward to welcoming you back for another memorable stay in the future.
It is wonderful to know that our location and the unique ambiance of our property contributed positively to your stay. Your kind words about our service team, particularly Harry and Tim, are greatly appreciated and will be shared with them.
We are also glad that you enjoyed the outdoor pool, hot tubs, and the fire pit experience.
Thank you for your high recommendation, and we look forward to welcoming you back for another memorable stay in the future.
Excellent location
4599 Chateau Boulevard, Whistler, V0N 1B4, Canada|0.94 km from city centre
10 things to dowithin 0.66 km
Transportationwithin 0.56 km
Airportwithin 3.97 km
Check in and check out
Check in from:
16:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
6 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast options
Continental breakfast, English breakfast
Breakfast price
Please contact hotel for price information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Fairmont Chateau Whistler in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Tesla charging stations are available for guests' use. Pets are welcome for an extra nightly charge. Guests must advise the property beforehand if bringing pets. Up to 2 pets are allowed per reservation.
This hotel accepts the following payment methods:
Cash
Fairmont Chateau Whistler: FAQs
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