Juliana Hotel Brussels
Pl. des Martyrs 1/4, Marais–Jacqmain Quarter, Brussels, 1000, Belgium
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Juliana Hotel Brussels
Juliana Hotel Brussels
Set in Brussels and with Belgian Comics Strip Center reachable within 400 metres, Juliana Hotel Brussels offers concierge services, non-smoking rooms, a restaurant, free WiFi and a bar. This 5-star hotel offers room service and a 24-hour front desk.
Ratings and reviews
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Group traveller
Comment: 1 Jan 2025
Stayed in: Dec 2024
Convenient location from the Grand Place..
Great customer service from the day we checked in until we checked out. Everyone we encountered was nothing but nice! Thank you, Natalya, for upgrading us; we couldn't be happier with our room. Breakfast was excellent, with many food choices. The pool and sauna were a welcome addition after a day of exploring the city in winter. Highly recommend this hotel if you are in Brussels.
Family traveller
Comment: 6 Dec 2024
Stayed in: Dec 2024
Disappointing
Frustrating..
I booked the Juliana for 2 nights 4-6th December 2024 for my daughter and I to enjoy the Christmas markets. On arriving at 7pm the hotel looked fabulous and festive but there was no one at reception.
When the staff did show up they were delightful, welcoming and helpful. In particular, Amadeo on reception, Vondi who showed us up to the room, and Pablo who got us more pillows and water for the room
The room (308) was stylish and comfortable, not very big, but more the good enough for my adult daughter and I.
We slept well but were woken by building noise at 7am. The hotel had not mentioned the extensive construction work going on in the square. See my images for a video of the sound.
There is no view from 308, no problem.
But noise, yes.
I did ask if we could move to a quieter room, but there was no availability.
The bed was initially very comfortable with a firm memory foam mattress, but both mornings on waking my back was aching and I felt very stiff. The pillows on the other hand, varied in size and firmness and very comfortable.
The shower room is large and warm and the towels and shower luxurious.
We ordered room service at 9.30pm after a long day out, or at least tried to. The room has a tablet for all hotel information - which is genius but requires WiFi - and the reception in 308 is terrible: weak and drops out all the time. So I tried phoning the room service order through, the phones weren’t working.
So I called down to reception on my iPhone - the receptionist could not hear or understand me properly as the line was so poor. See my frustration?! In the end I managed to explain where I was and that the WiFi was not working and so it was soon reset remotely - fantastic!
So we ordered room service - soup and cold cuts. Only to be called back and told there was no soup. So I ordered fois gras. When it arrived the pate was rock solid. And my daughter’s cold cuts were frozen (see video) and inedible.
In summary, the hotel is beautiful and in a great location for exploring Brussels, but the details of the room and the room service were frustrating and disappointing.
I booked the Juliana for 2 nights 4-6th December 2024 for my daughter and I to enjoy the Christmas markets. On arriving at 7pm the hotel looked fabulous and festive but there was no one at reception.
When the staff did show up they were delightful, welcoming and helpful. In particular, Amadeo on reception, Vondi who showed us up to the room, and Pablo who got us more pillows and water for the room
The room (308) was stylish and comfortable, not very big, but more the good enough for my adult daughter and I.
We slept well but were woken by building noise at 7am. The hotel had not mentioned the extensive construction work going on in the square. See my images for a video of the sound.
There is no view from 308, no problem.
But noise, yes.
I did ask if we could move to a quieter room, but there was no availability.
The bed was initially very comfortable with a firm memory foam mattress, but both mornings on waking my back was aching and I felt very stiff. The pillows on the other hand, varied in size and firmness and very comfortable.
The shower room is large and warm and the towels and shower luxurious.
We ordered room service at 9.30pm after a long day out, or at least tried to. The room has a tablet for all hotel information - which is genius but requires WiFi - and the reception in 308 is terrible: weak and drops out all the time. So I tried phoning the room service order through, the phones weren’t working.
So I called down to reception on my iPhone - the receptionist could not hear or understand me properly as the line was so poor. See my frustration?! In the end I managed to explain where I was and that the WiFi was not working and so it was soon reset remotely - fantastic!
So we ordered room service - soup and cold cuts. Only to be called back and told there was no soup. So I ordered fois gras. When it arrived the pate was rock solid. And my daughter’s cold cuts were frozen (see video) and inedible.
In summary, the hotel is beautiful and in a great location for exploring Brussels, but the details of the room and the room service were frustrating and disappointing.
Solo traveller
Comment: 24 Nov 2024
Stayed in: Nov 2024
Lot to do
It‘s really in the central thats a big plus. The area around especially the walkingpath are really bad. Lot of homeless people and the feeling of savety isnt really there. The crew was friendly and the room itself okay. The sink wasnt able to be closed and the warmwater at the sink was only a little. The pool wasnt clean so i didnt used it. There alot of things to optain for EUR 400.00 per night.
Couple
BB
Comment: 20 Nov 2024
Stayed in: Oct 2024
They make you feel part of the family!
Unlike most hotels, this one is memorable furnished with things one would only see in a fun museum! The bar is superb and very exclusive. The staff is very professional and caring. They will go extra mile if you require anything and they will think for you! The rooms are designed with your comfort in mind from a very comfortable bed to a very good coffee machine. We love coming back!
Solo traveller
Comment: 11 Oct 2024
Stayed in: Sep 2024
A chaotic mismanaged mess
I originally booked a stay for 6 nights at the Juliana Hotel because I kept reading terrific reviews for this hotel online, and then when my airline changed my flight itinerary, I booked an additional night through a third-party website. Sadly, while the room and location were quite beautiful, I found the staff here to be incredibly disorganized and unknowledgeable and I have truly never been more disappointed with a hotel experience in my life.
Upon check-in, I distinctly remember asking Nina how much the laundry service cost and I was informed that it was at no extra cost, which stuck out to me because I have never stayed in a hotel where laundry was included. At check-out, however, Natalia spent several minutes attempting to charge me for this service before agreeing to waive the fees as Nina had admitted it was her miscommunication. Unfortunately I was later charged for them anyways, and when I called the hotel, Natalia now insists she informed me of these fees during my stay despite never mentioning that during check-out or before she agreed to waive my fees. My room was also initially billed for teas, a Caesar salad, and parking among other things which I never purchased.
On my final night, I went to the front desk at around 5 am to ask for water and there was not a single receptionist in sight. I rang the call bell and waited around for a while before deciding to walk behind the desk and grab a water bottle myself. Later, I asked the front desk to book my ride for the airport and was told the price of the taxi would be €60, only for me to subsequently be charged €80 when the ride was over. It is truly baffling that any place which advertises itself as a luxury hotel would hire staff that are so uninformed and would leave the front desk unattended. Be careful about staying here and make sure to ask for an itemized receipt at check-out because this hotel will bill you for things you never agreed to pay for.
Upon check-in, I distinctly remember asking Nina how much the laundry service cost and I was informed that it was at no extra cost, which stuck out to me because I have never stayed in a hotel where laundry was included. At check-out, however, Natalia spent several minutes attempting to charge me for this service before agreeing to waive the fees as Nina had admitted it was her miscommunication. Unfortunately I was later charged for them anyways, and when I called the hotel, Natalia now insists she informed me of these fees during my stay despite never mentioning that during check-out or before she agreed to waive my fees. My room was also initially billed for teas, a Caesar salad, and parking among other things which I never purchased.
On my final night, I went to the front desk at around 5 am to ask for water and there was not a single receptionist in sight. I rang the call bell and waited around for a while before deciding to walk behind the desk and grab a water bottle myself. Later, I asked the front desk to book my ride for the airport and was told the price of the taxi would be €60, only for me to subsequently be charged €80 when the ride was over. It is truly baffling that any place which advertises itself as a luxury hotel would hire staff that are so uninformed and would leave the front desk unattended. Be careful about staying here and make sure to ask for an itemized receipt at check-out because this hotel will bill you for things you never agreed to pay for.
Location
Pl. des Martyrs 1/4, Marais–Jacqmain Quarter, Brussels, 1000, Belgium|0.34 km from city centre
10 things to dowithin 2.07 km
Transportationwithin 0.88 km
Airportwithin 44.24 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
$69 (≈EUR 39)/person
Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of EUR 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. When booking more than 5 rooms, different policies and additional supplements may apply.
This hotel accepts the following payment methods:
Cash
Juliana Hotel Brussels: FAQs
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