Pullman Brisbane King George Square
Corner Ann And, Roma St, Brisbane City, Brisbane, 4000, Australia
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:30 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Pullman Brisbane King George Square
Pullman Brisbane King George Square
Pullman Brisbane King George Square is opposite City Hall, and features extremely spacious rooms. Roma Street Transit Centre and Queen Street Mall and Central Train Station are a 5-minute walk away.
Ratings and reviews
Cleanliness4.3
Location4.6
Service4.1
Rooms4.0
Value3.8
Sleep quality4.2
Traveller reviews
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Mentioned by travellers
Family traveller
Comment: 20 Apr 2025
Excellent location - central to everything. Had valet service for cars. The room is great, however, there’s no water provided. The staff parked in between two cars on my check out day and delayed my travel to airport at the early morning! Other than these two issues - everything was fine!
Hotel response
Comment: 22 April
Dear Mushfiq,
Thank you for taking the time to share your feedback! We are so glad to hear you enjoyed our central location and the room overall.
We are sorry to hear about the inconvenience with the valet service on your check-out day and the lack of water in the room. We will be sure to pass along your comments to the team so that we can improve these areas for future guests.
We are happy to know everything else went well, and we hope to welcome you back soon for an even better experience!
Sincerely,
Cecile Pellegrino - Guest Relations Manager
Thank you for taking the time to share your feedback! We are so glad to hear you enjoyed our central location and the room overall.
We are sorry to hear about the inconvenience with the valet service on your check-out day and the lack of water in the room. We will be sure to pass along your comments to the team so that we can improve these areas for future guests.
We are happy to know everything else went well, and we hope to welcome you back soon for an even better experience!
Sincerely,
Cecile Pellegrino - Guest Relations Manager
Business traveller
Comment: 14 May 2025
If I could give less than one star I would!
I’d like to start by saying I sent the below feedback to the hotel manager email 24 hours before I posted this review, to give them the opportunity to respond. I did not get a response.
To say we were disappointed in this alleged 5 star hotel would be an understatement. I’ve been in third world countries and received better service and surroundings. We travel regularly for work and this stay was three days in total.
On arrival we did not receive any assistance with our bags (the porter watched us get out of the taxi and collect our 4 bags before watching us carry them inside). Once inside he did offer us a trolley and loaded our bags onto it, but when I asked if they could be brought up to our room this was refused and had to push the trolley ourselves. 6 hours later the trolley was still outside our room.
The room was not cleaned properly - the fabric headboard was stained and dusty, there was a dirty glass and washcloth in the bathroom, toothpaste residue all over the taps and clothes moths throughout the room.
The carpet was torn, there was only one bedside lamp (and it was broken), one chair (unlike the picture of the room which showed two) and no bedspread or throw cushions as advertised. The towels were threadbare, only 2, no additional pillows in the cupboard nor robe as advertised. No toiletries, coffee machine or mini bar as advertised either.
The air conditioning thermostat did not work - so you either froze when it was on or sweltered when it was off. The internet did not work either, and on calling the help line for the internet I was told there was a “billing issue” with the hotel and had to be provided with a special code so I could conduct my work.
Each day on our return we found the room remained poorly cleaned - beds not made properly, tea bags not replaced ironing boards left up, no vacuuming, and strangely kept turning the fridge up (we had turned it down as it was not cold enough to keep our milk fresh).
My husband and I are both Accor members, and this hotel is well below our expectations for a “5 star hotel”. And our booking is supposed to be a “deluxe” room! Do yourself a favour and book the Hyatt, it’s the same price and actually IS a 5 star hotel.
To say we were disappointed in this alleged 5 star hotel would be an understatement. I’ve been in third world countries and received better service and surroundings. We travel regularly for work and this stay was three days in total.
On arrival we did not receive any assistance with our bags (the porter watched us get out of the taxi and collect our 4 bags before watching us carry them inside). Once inside he did offer us a trolley and loaded our bags onto it, but when I asked if they could be brought up to our room this was refused and had to push the trolley ourselves. 6 hours later the trolley was still outside our room.
The room was not cleaned properly - the fabric headboard was stained and dusty, there was a dirty glass and washcloth in the bathroom, toothpaste residue all over the taps and clothes moths throughout the room.
The carpet was torn, there was only one bedside lamp (and it was broken), one chair (unlike the picture of the room which showed two) and no bedspread or throw cushions as advertised. The towels were threadbare, only 2, no additional pillows in the cupboard nor robe as advertised. No toiletries, coffee machine or mini bar as advertised either.
The air conditioning thermostat did not work - so you either froze when it was on or sweltered when it was off. The internet did not work either, and on calling the help line for the internet I was told there was a “billing issue” with the hotel and had to be provided with a special code so I could conduct my work.
Each day on our return we found the room remained poorly cleaned - beds not made properly, tea bags not replaced ironing boards left up, no vacuuming, and strangely kept turning the fridge up (we had turned it down as it was not cold enough to keep our milk fresh).
My husband and I are both Accor members, and this hotel is well below our expectations for a “5 star hotel”. And our booking is supposed to be a “deluxe” room! Do yourself a favour and book the Hyatt, it’s the same price and actually IS a 5 star hotel.
Comment: 8 May 2025
Stayed in: May 2025
Extremely pathetic service. Yhe showers and toilets were leaking. Air con wasn't working.
I asked for room service the food arrived 2 hours later.
I asked for room service the food arrived 2 hours later.
Business traveller
Comment: 26 Apr 2025
No Security Deposit Refunded
They take $50 on card on check in and it has still not been refunded to me 10 days later. Now I have to ring them and chase it up. Frustrated
Hotel response
Comment: 4 May
Dear Andrew,
Thank you for sharing your feedback, and I’m truly sorry for the frustration you have experienced with the refund. This is certainly not the level of service we strive to provide. Please rest assured, we will escalate this matter to ensure it’s resolved quickly. Your comments are appreciated, and we’re committed to improving.
If you need further assistance, feel free to reach out.
Thank you for your patience, and we hope to have the opportunity to restore your confidence in us.
Sincerely,
Cecile Pellegrino - Guest Relations Manager
Thank you for sharing your feedback, and I’m truly sorry for the frustration you have experienced with the refund. This is certainly not the level of service we strive to provide. Please rest assured, we will escalate this matter to ensure it’s resolved quickly. Your comments are appreciated, and we’re committed to improving.
If you need further assistance, feel free to reach out.
Thank you for your patience, and we hope to have the opportunity to restore your confidence in us.
Sincerely,
Cecile Pellegrino - Guest Relations Manager
Family traveller
Comment: 16 Apr 2025
Wonderful hotel
Great bar and pool with beautiful views of Brisbane CBD. First time in a Pullman hotel and it was amazing. There was wonderful staff who helped us find our way to the pool. But the hallways and bathrooms were a bit outdated. Overall I loved it so much.
Hotel response
Comment: 17 April
Dear Haeley,
Thank you so much for your lovely review! We are thrilled to hear that you enjoyed our bar, pool, and the beautiful views of Brisbane CBD. It is fantastic to know that your first experience with Pullman was amazing, and we are especially grateful for your kind words about our wonderful staff.
We also appreciate your feedback regarding the hallways and bathrooms, and I will be sure to share your comments with our team for consideration as we continue to improve our facilities.
We’re so glad you loved your stay overall and hope to welcome you back for another great experience in the future.
Sincerely,
Cecile Pellegrino - Guest Relations Manager
Thank you so much for your lovely review! We are thrilled to hear that you enjoyed our bar, pool, and the beautiful views of Brisbane CBD. It is fantastic to know that your first experience with Pullman was amazing, and we are especially grateful for your kind words about our wonderful staff.
We also appreciate your feedback regarding the hallways and bathrooms, and I will be sure to share your comments with our team for consideration as we continue to improve our facilities.
We’re so glad you loved your stay overall and hope to welcome you back for another great experience in the future.
Sincerely,
Cecile Pellegrino - Guest Relations Manager
Excellent location
Corner Ann And, Roma St, Brisbane City, Brisbane, 4000, Australia|0.11 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:30
Good to know
Children are welcome at this hotel
All ages
$80 per person per night
1 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
Chinese breakfast, American breakfast, Continental breakfast
Breakfast price
$42/person
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note, there is a 1.4% credit card surcharge when using a credit card.
This hotel accepts the following payment methods:
Cash
Pullman Brisbane King George Square: FAQs
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