Hilton Garden Inn Dallas/Addison
4090 Belt Line Rd, Addison, 75001, United States
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
Spa
More about Hilton Garden Inn Dallas/Addison
Hilton Garden Inn Dallas/Addison
Hilton Garden Inn Addison has an outdoor swimming pool, fitness centre, a shared lounge and restaurant in Addison. This 3-star hotel offers room service and a 24-hour front desk. The hotel offers a hot tub and free shuttle service.
Ratings and reviews
Cleanliness4.6
Location4.6
Service4.5
Rooms4.4
Value4.4
Sleep quality4.3
Traveller reviews
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Mentioned by travellers
Family traveller
Comment: 6 May 2025
Do not stay here.
I would avoid staying here.
We travel quite a bit and it takes a lot for me to take the time to leave a bad review but this could be the worst hotel we have ever stayed in. It started from the moment we checked in when I was almost charged $200 more than I had on my receipt from when I booked the room directly on Hilton's website. A manager was able to solve this problem but it was not a good first impression.
As you step into the elevator you are greeted with torn up and stained carpeting and the odor of cigarette smoke (see photos).
Our room was outdated, no fan in the bathroom, which is great when three people are sharing and using the bathroom in the AM...very outdated.
The smoking spot for the hotel was located just outside our room so we had the pleasure of smelling smoke every evening and morning come through the windows.
The staff (with the exception of one woman who works in the AM) was void of personality. As someone who works in hospitality these people have ZERO training in it. When we returned to the hotel and left we literally were greeted ZERO times. Just a stare down at their phones or a computer screen.
The hotel looks NOTHING like the images on the website. We traveled with our daughter and of course she wanted to use the pool. As you can see in the photos it was REVOLTING. So dirty it was embarrassing for me since I booked the stay.
It was our son's wedding weekend, this was the one part of our trip we all disliked. Very disapointing, the rates are far too high for to stay in dump like this.
We travel quite a bit and it takes a lot for me to take the time to leave a bad review but this could be the worst hotel we have ever stayed in. It started from the moment we checked in when I was almost charged $200 more than I had on my receipt from when I booked the room directly on Hilton's website. A manager was able to solve this problem but it was not a good first impression.
As you step into the elevator you are greeted with torn up and stained carpeting and the odor of cigarette smoke (see photos).
Our room was outdated, no fan in the bathroom, which is great when three people are sharing and using the bathroom in the AM...very outdated.
The smoking spot for the hotel was located just outside our room so we had the pleasure of smelling smoke every evening and morning come through the windows.
The staff (with the exception of one woman who works in the AM) was void of personality. As someone who works in hospitality these people have ZERO training in it. When we returned to the hotel and left we literally were greeted ZERO times. Just a stare down at their phones or a computer screen.
The hotel looks NOTHING like the images on the website. We traveled with our daughter and of course she wanted to use the pool. As you can see in the photos it was REVOLTING. So dirty it was embarrassing for me since I booked the stay.
It was our son's wedding weekend, this was the one part of our trip we all disliked. Very disapointing, the rates are far too high for to stay in dump like this.
Solo traveller
Comment: 16 Apr 2025
Avoid this place: One Hilton Garden Inn is not like another!
I have diamond status with Hilton Honors and seek out Hilton hotels wherever I travel. So I assumed the Hilton Garden Inn in Addison (Dallas area) would be on brand. I chose it for familiarity, reliability, and convenience.
Before my arrival, I received an email saying my room had been upgraded. Great sign, I thought.
But once I checked in, I immediately regretted my decision to stay there. For starters, this facility is likely one of the original HGI's. The carpet, plaster walls, prefab bathrooms (without any fan ventilation) scream 1980's.
My upgraded room was on the third (top) floor of the hotel, accessible by a tiny elevator with beat up flooring and walls. Immediately upon opening the hotel room door, I knew I couldn't stay there. The room's furnishings were dilapidated and dated, the wall ac unit loudly rattled, and the smell of mold permeated the air. The staff had used a cloyingly sweet smelling cleanser that did not mask the odor in the room. To top it off, the bathroom featured a giant round dusty pink tub (think vibes of an old Poconos hotel) and poor lighting.
The second room I was shown was accessible and the set-up was unacceptable.
Third time was the charm, I suppose, although I traded a decent smelling room for one that was on the heavily trafficked first floor immediately off the lobby. The room looked like other HGI hotels, but not renovated. The one chair in the room was miserable to sit in; ditto the bed for sleeping. To complete the ambiance, the bathroom tub was stained and the carpet icky for bare feet.
In fairness, there were two good things to mention: The water pressure and the soft towels were a welcome surprise. And Aurora at the front desk and Elizabeth Carrillo in sales were pleasant and helpful.
Still, they weren't sufficient for me to give this hotel more than a poor rating. Save yourself the misery and go somewhere else. There are plenty of other options in the area.
Before my arrival, I received an email saying my room had been upgraded. Great sign, I thought.
But once I checked in, I immediately regretted my decision to stay there. For starters, this facility is likely one of the original HGI's. The carpet, plaster walls, prefab bathrooms (without any fan ventilation) scream 1980's.
My upgraded room was on the third (top) floor of the hotel, accessible by a tiny elevator with beat up flooring and walls. Immediately upon opening the hotel room door, I knew I couldn't stay there. The room's furnishings were dilapidated and dated, the wall ac unit loudly rattled, and the smell of mold permeated the air. The staff had used a cloyingly sweet smelling cleanser that did not mask the odor in the room. To top it off, the bathroom featured a giant round dusty pink tub (think vibes of an old Poconos hotel) and poor lighting.
The second room I was shown was accessible and the set-up was unacceptable.
Third time was the charm, I suppose, although I traded a decent smelling room for one that was on the heavily trafficked first floor immediately off the lobby. The room looked like other HGI hotels, but not renovated. The one chair in the room was miserable to sit in; ditto the bed for sleeping. To complete the ambiance, the bathroom tub was stained and the carpet icky for bare feet.
In fairness, there were two good things to mention: The water pressure and the soft towels were a welcome surprise. And Aurora at the front desk and Elizabeth Carrillo in sales were pleasant and helpful.
Still, they weren't sufficient for me to give this hotel more than a poor rating. Save yourself the misery and go somewhere else. There are plenty of other options in the area.
Comment: 17 Mar 2025
Stayed in: Mar 2025
Hotel is in a great location with plenty options for dining or hanging out.
Front desk lady at check in did not listen to requested accommodations and was a tad snappy. We did not have any other issues with front desk interactions.
Rooms are a bit outdated. Bed was comfortable.
Front desk lady at check in did not listen to requested accommodations and was a tad snappy. We did not have any other issues with front desk interactions.
Rooms are a bit outdated. Bed was comfortable.
Comment: 5 Mar 2025
Stayed in: Mar 2025
The rate I paid included breakfast. The breakfast was a continental breakfast of cereals, pastries, and fresh fruit (which was above average). Anything else was ordering from a menu. I was still given a bill with an amount and request for a tip - with the server insisting it would be "taken care off". This was very discomforting. I also attempted to purchase high speed internet - it did not work and i was given and error code. The billing evidently worked as it was on my final bill - although i had to ask specifically about it.
Family traveller
Comment: 3 Feb 2025
Disgusting bathroom
Bedroom was clean, but the bathroom was a mess. Mold around the bottom of the safety hold, a nasty towel folded on the rack (our last one), a sink that wouldn’t drain, and dirty carpet needing a good vacuum. The towel was not just a stain, it was stuck together at a spot that looked like dried blood. We were encouraged when we received a text asking if our room was OK, and we replied with these things listed (except the towel). Maintenance did work on the sink, but left it dirty and did not address the mold/hair on the safety rail. I asked to speak to the manager as we left, but he was ‘busy’ per the desk clerk.
Excellent location
4090 Belt Line Rd, Addison, 75001, United States|1.69 km from city centre
10 things to dowithin 0.60 km
0.68 km
0.91 km
2.51 km
0.69 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Set menu
Breakfast price
$19 (≈USD 11.95)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 25 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via bank transfer, subject to an inspection of the property. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
This hotel accepts the following payment methods:
Cash
Hilton Garden Inn Dallas/Addison: FAQs
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