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Coronavirus Travel Advice

Coronavirus travel updates

Coronavirus travel information is changing every day which can make it hard to keep up with the facts that are most relevant to you.  

We’re continually keeping this page up-to-date regarding the current outbreak of Coronavirus disease, also known as COVID-19. So whether you need it now, or in the near future, it could be worth a bookmark. 

We strongly recommend reading the Coronavirus travel advice from your local authorities and governments such as the Australian Department of Health website as well as the guidance from the World Health Organization (WHO), a reliable and trusted source of global news and information. 

This article was updated on 12 August 12:00PM AEST. To our knowledge, the information on this page was correct at the time of publication. Please check the World Health Organization (WHO) and Health.gov.au for the latest updates in Australia.

Coronavirus travel restrictions and bans

Government travel advice

As well as information about Coronavirus itself, the WHO, the Department of Health, and Smartraveller.gov.au are offering practical guidance for people travelling and living overseas following the outbreak of COVID-19. Please also remember to check any official bodies relevant to your travel plans for further updates.

The latest Coronavirus international travel restrictions and bans

For the latest information on where you can travel to from Australia, check out our “Where’s open?” page that highlights the latest international travel restrictions around the globe.

travel restrictions search feature

The Australian Government Department of Foreign Affairs and Trade issued a Coronavirus travel ban in place for all Australians as of 25 March 2020. Australian nationals and residents cannot currently depart Australia to travel overseas. Travellers overseas attempting to get home should get on a commercial flight as soon as possible. Those who cannot return to Australia or prefer not to should plan to remain where they are for an extended time.

From 29 March 2020, all international travellers arriving to Australia must complete a quarantine for 14 days at a designated facility before moving onward. Travellers may be required to take on part or all of the cost of quarantine. As of 10 July, Australia has eased incoming flights to relieve pressure on domestic quarantine facilities.

Domestic travel restrictions

Australians must avoid all non-essential domestic travel. Each state and territory has their own Coronavirus travel restrictions:

Follow the latest updates on Smartraveller.gov.au.

Latest information about airlines and Coronavirus flight cancellations

If you want to know about specific airline route information, as well as relevant Coronavirus travel cancellation, rebooking or refund policies, you can find all the latest news and travel updates on their websites or check with the International Air Travel Association.

Read: What to do if your flight is cancelled or delayed

AirAsia

View latest updates on the AirAsia website.

Flight cancellations

As of 26 March 2020, AirAsia has grounded most of its international routes and is not offering flights in or out of Australia.

Change and cancellation policy

If your flight has been cancelled by AirAsia, you can convert the amount paid for the flight booking into a credit account, available for booking flights within the next 2 years. Travellers may also change their flight for no extra cost to any date before 31 October 2020.

Air New Zealand

View latest updates on the Air New Zealand website.

Flight cancellations

Air New Zealand has cut its routes across all regions and has reserved New Zealand flights for passengers deemed as essential workers. The flight schedule routes between Australia and New Zealand can be found here.

Change and cancellation policy

Air New Zealand allows travellers with tickets for international travel up to 31 December 2020 to make one change to their booking free of charge. To obtain this credit, you must opt in before the original flight date.

Travellers may also place their fare into a credit account, valid until 31 December 2021. Nonrefundable tickets remain nonrefundable.

Jetstar

View latest updates on the Jetstar website.

Flight cancellations

As of 27 March 2020, Jetstar has suspended most international flights until 25 October 2020 with a few exceptions for flights going to New Zealand, Cook Islands (Rarotonga), and Fiji. Some domestic flights have have resumed on a limited capacity.

Change and cancellation policy

Jetstar is reaching out to travellers who may have had their flights affected by Coronavirus cancellations and extending flight vouchers, valid for future bookings (even on multiple flights). Travellers may reschedule their flight to a future date, though change fee and fare differences may apply. Vouchers are valid for twelve months from the date of issue.

From 21 May until 31 August 2020, travellers may book domestic flights on Jetstar with one free date change included in their purchase.

Travellers in Victoria with flights due to depart before 13 September may cancel their flight and obtain a flight credit for the full fare of the flight.

Qantas

View latest updates on the Qantas website

Domestic flights

Qantas is operating minimum domestic and regional routes, supported by the Australian Government. Check the online timetable for flight dates and times.

International flights

Repatriation flights from two key international hubs, Los Angeles and London, have been paused until further notice. Qantas has suspended all international flights except for a few Australia and New Zealand international flights until the end of October 2020.

Flight cancellation and change policy

Those due to travel between 1 August and 31 October may cancel and retain the full value of their flight. Those with flights after 31 October 2020 may wait to see if their flight will move forward. For a full list of flight changes, please consult the Qantas travel update page.

Singapore Airlines

View latest updates on the Singapore Airlines website.

Flight cancellations

Singapore Airlines cancelled or cut capacity on return flights from Singapore to Australia until further notice. For a full list of cancellations, please consult the flight cancellation updates issued by Singapore Airlines.

Change and cancellation policy

Travellers who purchased tickets prior to 15 March 2020 with travel dates up to 30 June 2020 are eligible for a travel waiver. Travellers may retain the value of the ticket and rebook at a later date without being charged a change fee. Travel must be completed by 31 March 2021 and fare differences may apply.

No-show fees will not apply for travellers who do not take their flight from 15 March to 31 August 2020.

Tigerair Australia

View latest updates on the Tigerair Australia website.

Flight cancellations

As of 25 March 2020, Tigerair Australia has suspended all flights indefinitely.

Change and cancellation policy

Tigerair Australia, a Virgin Australia Group entity, has entered into voluntary administration. Travellers with cancelled flights may have been issued a Tigerair flight credit or a Virgin Australia flight credit. If you have not been issued this credit, you may be eligible for a conditional credit.

A conditional credit is a flight credit that is valid while Tigerair is in administration. Conditional credits are available to travellers who purchased a ticket on or before 20 April 2020 and have not received any form of reimbursement or reaccomodation. Those with a Tigerair flight credit may also transfer their flight credit into a conditional credit for immediate travel on Virgin Australia flights. Please see the Tigerair conditional credits page for more updates.

Turkish Airlines

View the latest updates on the Turkish Airlines website.

Flight cancellations

International flights to and from Australia have been suspended by Turkish Airlines until further notice.

Change and cancellation policy

Those who have purchased their ticket before 20 March 2020 can change their ticket until 28 February 2021 without a change fee (even for flights that have not been cancelled).

Travellers who have purchased their ticket after 20 March 2020 can change their ticket until 31 December 2021 without a change fee. Voucher, credits as miles, and change to an open ticket are also options offered by Turkish Airlines, depending on the specifics of your ticket.

Virgin Australia

View latest updates on the Virgin Australia website.

Flight cancellations

Virgin Australia has entered business administration. The airline is running select limited domestic routes and a international flights intended to bring Australian nationals home from overseas, and to evacuate stranded travellers.

Change and cancellation policy

For bookings made before 10 April 2020: If your travel is before 30 September 2020, change fees will be waived. Travellers can also request a travel credit, free of cancellation fees.

For bookings made after 10 April 2020: If your travel was due to take place between 11 April and 30 June 2020, all change fees will be waived (fare differences may apply).

Travellers who have booked flights on or before 20 April 2020 and have not been offered a refund, change, or flight credit are eligible for conditional credits. These conditional credits are flight credits that are valid on domestic Virgin Australia routes while Virgin Australia is under administration.

Coronavirus Travel Advice: FAQs

While this is a fast-developing situation, here are four Coronavirus travel need-to-knows: 

How can I stay safe during the Coronavirus outbreak?

There are many practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose and mouth and stay at least a metre away from someone who is coughing or sneezing. Read more advice from the World Health Organization.

I want to cancel my travel plans. How do I do this and can I get a refund?

First of all, call the airline, hotel or online travel agent you booked with. Not sure which company you used? You’ll see their name on your bank or credit card statement as well as the email you received from them to confirm the booking. You’ll find more details, including contact information, on our help page.

My flight has been cancelled due to Coronavirus travel restrictions. How do I get a refund?

Call the airline or online travel agent you booked with. With so many travel plans changed, it may take longer than usual to speak to someone who can help but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with your provider as well. If you are looking for more information, consult our article on what to do if your flight gets cancelled.

Will my travel insurance cover Coronavirus cancellations?

It all depends on your policy. Note that some travel insurance companies are not giving refunds for Coronavirus flight cancellations on flights booked after a Coronavirus became a known event. Check your travel insurance provider’s website or give them a call to find out more. For more answers to commonly asked questions, click here.

Where can I find out more about Coronavirus travel restrictions and cancellations?

We know you might be seeking more Coronavirus travel advice that we haven’t covered here. We’ve compiled a list of answers to questions you might have during this time. You can read more about how Coronavirus is affecting travel in Australia and more frequently asked questions in our article: Your COVID-19 travel questions answered.