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Coronavirus Travel Advice

Times are tough for travellers. But with the world preparing to reopen in 2021, we're here to keep you dreaming and planning for your next adventure - whether that's a staycation or flying off to parts unknown. Until then, we've got the latest COVID-19 travel advice and updates to keep you up to date and ready to go.

Coronavirus travel updates

Coronavirus travel information is changing every day which can make it hard to keep up with the facts that are most relevant to you.  

We’re continually keeping this page up-to-date regarding the current outbreak of Coronavirus disease, also known as COVID-19. So whether you need it now, or in the near future, it could be worth a bookmark. 

We strongly recommend reading the Coronavirus travel advice from your local authorities and governments such as the Australian Department of Health website as well as the guidance from the World Health Organization (WHO), a reliable and trusted source of global news and information. 

This article was updated on 5 May 2021. To our knowledge, the information on this page was correct at the time of publication. Please check the World Health Organization (WHO) and Health.gov.au for the latest updates in Australia.

Coronavirus travel restrictions and bans

Government travel advice

As well as information about Coronavirus itself, the WHO, the Department of Health, and Smartraveller.gov.au are offering practical guidance for people travelling and living overseas following the outbreak of COVID-19. Please also remember to check any official bodies relevant to your travel plans for further updates.

The latest Coronavirus international travel restrictions and bans

For the latest information on where you can travel to from Australia, check out our “Where’s open?” page that highlights the latest international travel restrictions around the globe.

travel restrictions search feature

The Australian Government Department of Foreign Affairs and Trade issued a Coronavirus travel ban in place for all Australians as of 25 March 2020. Australian nationals and residents cannot currently depart Australia to travel overseas.* Travellers overseas attempting to get home should get on a commercial flight as soon as possible. Those who cannot return to Australia or prefer not to should plan to remain where they are for an extended time.

All international travellers arriving to Australia must complete a quarantine for 14 days at a designated facility before moving onward. Travellers may be required to take on part or all of the cost of quarantine.

*As of 19 April 2021, quarantine-free travel is permitted between Australia and New Zealand. Flights between Western Australia and New Zealand are currently paused on all airlines due to the Coronavirus outbreak in Western Australia. On 5 May, a community COVID case was found in Sydney. At the time of publishing, the government has yet to announce whether the NZ travel bubble will be impacted.

Domestic travel restrictions

Australians must avoid all non-essential domestic travel. You may need a travel exemption to enter any state or territory with a closed border.

Due to the COVID-19 outbreak in Western Australia, many Western Australian flights have been cancelled or postponed.

Each state and territory has their own Coronavirus travel restrictions:

Follow the latest updates on Smartraveller.gov.au.

Latest information about airlines and Coronavirus flight cancellations

If you want to know about specific airline route information, as well as relevant Coronavirus travel cancellation, rebooking or refund policies, you can find all the latest news and travel updates on their websites or check with the International Air Travel Association.

Read: What to do if your flight is cancelled or delayed

AirAsia

View latest updates on the AirAsia website.

Flight cancellations

AirAsia has grounded most of its international routes and is not offering flights in or out of Australia.

Change and cancellation policy

If your flight has been cancelled by AirAsia, you can convert the amount paid for the flight booking into a credit account, available for booking flights within the next 2 years. Alternatively, AirAsia is offering unlimited free flight changes until 30 September 2021.

Air New Zealand

View latest updates on the Air New Zealand website.

Flight cancellations

As of 19 April 2021, Air New Zealand has increased flights between Australia and New Zealand. Passengers on these flights will not need to quarantine upon arrival, and will be flying solely with other travellers within this trans-Tasman travel bubble.

For those flying in from overseas, Air New Zealand has cut its routes across all regions and has reserved New Zealand flights for passengers deemed as essential workers. All passengers flying into New Zealand must quarantine for 14 days upon arrival.

Change and cancellation policy

Air New Zealand allows travellers with tickets for international travel up to 30 June 2021 to make one change to their booking free of charge or to obtain their flight as a credit. Credits are valid to book new flights until 30 June 2022 for travel up to 30 June 2023.

Domestic flights booked to travel before 30 June 2021 will also have change fees and credit opt-in costs waived. Travellers have until 31 December 2021 or 12 months from the time of opt-in to rebook.

Jetstar

View latest updates on the Jetstar website.

Flight cancellations

Jetstar has suspended most international flights until further notice. As of 19 April, Jetstar offers 21 weekly services between Australia and New Zealand.

  • Daily return services between Auckland and Sydney
  • Daily return services between Auckland and Melbourne
  • Daily return services between Auckland and Gold Coast (pending flight demand)

Domestic flights have have resumed on a limited capacity. Travellers can currently book half price domestic flights to select destinations through Jetstar until 31 July 2021, or until tickets sell out.

Change and cancellation policy

Jetstar is reaching out to travellers who may have had their flights affected by Coronavirus cancellations and border closures. Jetstar is extending flight vouchers valid for future bookings. Travellers may reschedule their flight to a future date, though change fee and fare differences may apply. Vouchers are valid under the following conditions and expire December 2022. Vouchers can be used for travel up until December 2023.

Vouchers can be used across multiple bookings. If you book a flight worth less than your original flight, you can rollover the credit to a new booking.

When making a new booking, Jetstar is offering ‘FareCredit’, an option to cancel your booking for any reason and receive the value of your booking as a credit.

Qantas

View latest updates on the Qantas website

Domestic flights

Qantas is operating domestic and regional routes, permitting on state and territory regulations. Check the online timetable for flight dates and times. Currently, Qantas is also offering half off flights to key domestic destinations until 31 July 2021 or until flights sell out.

International flights

As of 19 April, Qantas is offering two-way quarantine-free flights between Australia and New Zealand as part of the trans-Tasman travel bubble. Consult the Qantas route map for details on these flights.

Qantas does not expect their usual flight schedule to resume until October 2021. International flights taking place with Qantas are primarily repatriation flights or flights accommodating passengers with travel exemptions.

Flight cancellation and change policy

Flights that have been cancelled by Qantas will be automatically rescheduled to the next available flight. Alternatively, travellers can obtain a flight credit or refund if their flight is cancelled without any cancellation fees. For a full list of flight changes, please consult the Qantas travel update page.

Singapore Airlines

View latest updates on the Singapore Airlines website.

Flight cancellations

Singapore Airlines cancelled or cut capacity on return flights from Singapore to Australia until further notice. For a full list of cancellations, please consult the flight cancellation updates issued by Singapore Airlines.

Change and cancellation policy

Travellers can change their booking without charge on all bookings made until 30 June 2021.

If your flight is cancelled by Singapore Airlines, you can retain a travel credit with an additional 75-500 SGD as a bonus, depending on the conditions of your flight. More information here.

Tigerair Australia

Flight cancellations

All flights with Tigerair Australia have been cancelled.

Change and cancellation policy

Tigerair Australia, a Virgin Australia Group entity, has been discontinued. Travellers with cancelled flights may have been issued a Tigerair flight credit or a Virgin Australia flight credit. If you have not been issued this credit, you may be eligible for a ‘Future Flight’ credit.

A ‘Future Flight’ credit is a flight credit that is valid while Tigerair is in administration. Conditional credits are available to travellers who purchased a ticket on or before 20 April 2020 and have not received any form of reimbursement or re-accommodation. Those with a Tigerair flight credit may also transfer their flight credit into a conditional credit for immediate travel on Virgin Australia flights valid until 30 June 2023. Please see the Future Flights credits page for more updates.

Turkish Airlines

View the latest updates on the Turkish Airlines website.

Flight cancellations

International flights to and from Australia have been suspended by Turkish Airlines until further notice.

Change and cancellation policy

Those who purchase their ticket before 31 December 2021 can change their ticket until 31 March 2022 without a change fee. Vouchers, credits as miles, and change to an open ticket are also options offered by Turkish Airlines, depending on the specifics of your ticket.

Virgin Australia

View latest updates on the Virgin Australia website.

Flight cancellations

Virgin Australia is moving forward with a new owner, Bain Capital.

Virgin Australia has suspended all international flights until further notice.

The airline is running select domestic routes based on demand. Currently, Virgin Australia is offering half off flights to select domestic destinations until 31 July 2021, or until all flights are sold.

Change and cancellation policy

If your flight has been cancelled, Virgin Australia offers “Future Flight” credits which are available for bookings up to 31 July 2022 with travel valid until 30 June 2023.

Guests may travel with no change fees on travel bookings on flights up to 31 January 2022 when you book by 30 April 2021, though fare differences may apply. Those who wish to cancel their flights will be refunded as a Future Flight Credit. Refund to original payment method is not available.

Coronavirus Travel Advice: FAQs

While this is a fast-developing situation, here are four Coronavirus travel need-to-knows: 

How can I stay safe during the Coronavirus outbreak?

There are many practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose and mouth and stay at least a metre away from someone who is coughing or sneezing. Read more advice from the World Health Organization.

I want to cancel my travel plans. How do I do this and can I get a refund?

First of all, call the airline, hotel or online travel agent you booked with. Not sure which company you used? You’ll see their name on your bank or credit card statement as well as the email you received from them to confirm the booking. You’ll find more details, including contact information, on our help page.

My flight has been cancelled due to Coronavirus travel restrictions. How do I get a refund?

Call the airline or online travel agent you booked with. With so many travel plans changed, it may take longer than usual to speak to someone who can help but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with your provider as well. If you are looking for more information, consult our article on what to do if your flight gets cancelled.

Will my travel insurance cover Coronavirus cancellations?

It all depends on your policy. Note that some travel insurance companies are not giving refunds for Coronavirus flight cancellations on flights booked after a Coronavirus became a known event. Check your travel insurance provider’s website or give them a call to find out more. For more answers to commonly asked questions, click here.

Where can I find out more about Coronavirus travel restrictions and cancellations?

We know you might be seeking more Coronavirus travel advice that we haven’t covered here. We’ve compiled a list of answers to questions you might have during this time. You can read more about how Coronavirus is affecting travel in Australia and more frequently asked questions in our article: Your COVID-19 travel questions answered.