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Coronavirus travel updates

Coronavirus travel information is changing every day which can make it hard to keep up with the facts that are most relevant to you.  

We’re continually keeping this page up-to-date regarding the current outbreak of Coronavirus disease, also known as COVID-19. So whether you need it now, or in the near future, it could be worth a bookmark. 

We strongly recommend reading the Coronavirus travel advice from your local authorities and governments such as the Australian Department of Health website as well as the guidance from the World Health Organization (WHO), a reliable and trusted source of global news and information. 

This article was updated on 30 May 4:00PM AEST. To our knowledge, the information on this page was correct at the time of publication. Please check the World Health Organization (WHO) and Health.gov.au for the latest updates in Australia.

Coronavirus travel restrictions and bans

Government travel advice

As well as information about Coronavirus itself, the WHO, the Department of Health, and Smartraveller.gov.au are offering practical guidance for people travelling and living overseas following the outbreak of COVID-19. Please also remember to check any official bodies relevant to your travel plans for further updates.

The latest Coronavirus travel restrictions and bans

The Australian Government Department of Foreign Affairs and Trade issued a Coronavirus travel ban in place for all Australians as of 25 March 2020. Australian nationals and residents cannot currently depart Australia to travel overseas. Travellers overseas attempting to get home should get on a commercial flight as soon as possible. Those who cannot return to Australia or prefer not to should plan to remain where they are for an extended time.

From 29 March 2020, all international travellers arriving to Australia must complete self-isolation for 14 days in designated facilities before going home. Self-isolation will take place in the city of arrival. Foreign nationals are not allowed into Australia.

Australians must avoid all non-essential domestic travel.

Each state and territory has their own Coronavirus travel restrictions:

Follow the latest updates on Smartraveller.gov.au.

Latest information about airlines and Coronavirus flight cancellations

If you want to know about specific airline route information, as well as relevant Coronavirus travel cancellation, rebooking or refund policies, you can find all the latest news and travel updates on their websites or check with the International Air Travel Association.

Read: What to do if your flight is cancelled or delayed

AirAsia

View latest updates on the AirAsia website.

Flight cancellations

As of 26 March 2020, AirAsia has grounded most of its international routes and is not offering flights in or out of Australia.

Change and cancellation policy

If your flight has been cancelled by AirAsia, you can convert the amount paid for the flight booking into a credit account, available for booking flights within the next 365 days. Travellers may also change their flight for no extra cost to any date before 31 October 2020.

If you wish to cancel or change your flight, you are eligible if your flight was made on or before 22 March 2020 or if your departure falls between 23 March – 30 June 2020.

Air New Zealand

View latest updates on the Air New Zealand website.

Flight cancellations

Air New Zealand has cut its routes across all regions and has reserved New Zealand flights for passengers deemed as essential workers. International flights to and from Australia are offered on a limited capacity until the end of August.

A full list of cancelled routes and can be found via Air New Zealand’s travel alerts.

Change and cancellation policy

Air New Zealand allows travellers with tickets for international travel up to 31 August 2020 to make one change to their booking free of charge. Fare differences may apply.

Travellers may also place their fare into a credit account, valid 12 months from the date of cancellation. Nonrefundable tickets remain nonrefundable.

Jetstar

View latest updates on the Jetstar website.

Flight cancellations

As of 27 March 2020, Jetstar has suspended all international flights until 31 July 2020. Some domestic flights have have resumed on a limited capacity.

Change and cancellation policy

Jetstar is reaching out to travellers who may have had their flights affected by Coronavirus cancellations and extending flight vouchers, valid for future bookings (even on multiple flights). Travellers may reschedule their flight to a future date, though change fee and fare differences may apply.

From 21 May until 30 June 2020, travellers may book domestic flights on Jetstar with one free date change included in their purchase.

Qantas

View latest updates on the Qantas website

Flight cancellations

Qantas will suspend all international flights from 31 March 2020 until at least 31 May 2020. For domestic flights, more than fifty per cent of the flights will be suspended until 31 May 2020. For a full list of flight changes, please consult the Qantas travel update page.

Some flights between London, Los Angeles, Auckland, and Hong Kong will be used for repatriation and essential travel.

Change and cancellation policy

Travellers with flights due to depart before 30 September 2020 can obtain a flight credit worth the value of their booking and valid until 31 December 2021. Change fees do not apply. Flight credits must be used towards a fare worth equal or higher value.

From 21 May to 30 June 2020, passengers who book flights for after 12 June may have one free date change included in their travels.

Singapore Airlines

View latest updates on the Singapore Airlines website.

Flight cancellations

Singapore Airlines cancelled or cut capacity on return flights from Singapore to Australia until 31 May 2020. For a full list of cancellations, please consult the flight cancellation updates issued by Singapore Airlines.

Change and cancellation policy

Travellers who purchased tickets prior to 15 March 2020 with travel dates up to 30 June 2020 are eligible for a travel waiver. Travellers may retain the value of the ticket and rebook at a later date without being charged a change fee. Travel must be completed by 31 March 2021 and fare differences may apply.

No-show fees will not apply for travellers who did not take their flight from 15 March – 30 June 2020.

Tigerair Australia

View latest updates on the Tigerair Australia website.

Flight cancellations

As of 25 March 2020, Tigerair Australia has suspended all flights indefinitely.

Change and cancellation policy

Travellers with flights from 15 March to 30 June 2020 may change their flights without incurring a change fee.

Travellers with an existing Tigerair Australia booking or Tigerair Australia flight credit will be provided with a travel credit valid for Virgin Australia flights. Flight credits are valid for six months. Travellers may use the flight credit to purchase flights up to 12 months in the future, but the booking itself must be made within six months.

Virgin Australia

View latest updates on the Virgin Australia website.

Flight cancellations

Virgin Australia has entered business administration. The airline is only running a select number of flights intended to bring Australian nationals home from overseas, and to evacuate stranded travellers. Further cuts to domestic flights have been made as well. The updated schedule can be found at the Virgin Australia newsroom.

Change and cancellation policy

For bookings made before 10 April 2020: If your travel is before 30 September 2020, change fees will be waived. Travellers can also request a travel credit, free of cancellation fees.

For bookings made after 10 April 2020: If your travel is between 11 April and 30 June 2020, all change fees will be waived (fare differences may apply).

A message of hope from our CEO

Bryan Dove, Skyscanner CEO

In this time of crisis, we know that travel is impossible for many of you. We are in the middle of a planet-defining moment. COVID-19 has, in a short space of time, changed our lives. I expect the coming weeks will be even tougher, but I believe there is a case for hope and optimism about what’s on the other side. We’re seeing an unprecedented level of support from individuals and companies that gives me tremendous hope that the humans on this planet will be there to support, love and pull each other through this. We are here for you, fellow travellers. We will explore the world again. And when we do, we will treasure the memories and shared experiences it creates more than ever. Until then, we’ll do everything we can to bring you the information that matters.

Bryan Dove, Skyscanner CEO

Coronavirus Travel Advice: FAQs

While this is a fast-developing situation, here are four Coronavirus travel need-to-knows: 

How can I stay safe during the Coronavirus outbreak?

There are many practical steps you can take. Regularly wash your hands (with soap and water or an alcohol-based hand gel), avoid touching eyes, nose and mouth and stay at least a metre away from someone who is coughing or sneezing. Read more advice from the World Health Organization.

I want to cancel my travel plans. How do I do this and can I get a refund?

First of all, call the airline, hotel or online travel agent you booked with. Not sure which company you used? You’ll see their name on your bank or credit card statement as well as the email you received from them to confirm the booking. You’ll find more details, including contact information, on our help page.

My flight has been cancelled due to Coronavirus travel restrictions. How do I get a refund?

Call the airline or online travel agent you booked with. With so many travel plans changed, it may take longer than usual to speak to someone who can help but keep trying. If the airline or online travel agent tells you that a refund isn’t available or they’ve stopped trading, it might be worth getting in touch with your credit card company if that’s how you booked. If you have travel insurance, get in touch with your provider as well. If you are looking for more information, consult our article on what to do if your flight gets cancelled.

Will my travel insurance cover Coronavirus cancellations?

It all depends on your policy. Note that some travel insurance companies are not giving refunds for Coronavirus flight cancellations on flights booked after a Coronavirus became a known event. Check your travel insurance provider’s website or give them a call to find out more. For more answers to commonly asked questions, click here.

Where can I find out more about Coronavirus travel restrictions and cancellations?

We know you might be seeking more Coronavirus travel advice that we haven’t covered here. We’ve compiled a list of answers to questions you might have during this time. You can read more about how Coronavirus is affecting travel in Australia and more frequently asked questions in our article: Your COVID-19 travel questions answered.