매직 로빈 후드 워터파크 로지 리조트
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요약 정보
체크인 시작 시간: | 오후 5:00 |
|---|---|
체크아웃 종료 시간: | 오전 10:00 |
반려 동물 | 반려동물 동반 시 추가 요금 지불 |
편의시설
와이파이
주차장
에어컨
수영장
헬스클럽
스파
매직 로빈 후드 워터파크 로지 리조트 상세 정보
매직 로빈 후드 워터파크 로지 리조트
랄파스 델 피에 위치한 매직 로빈 후드 워터파크 로지 리조트에 머무실 경우 차로 15분 정도 이동하면 베니도름 궁전 및 알비르 비치에 가실 수 있습니다. 이 가족 여행에 좋은 리조트에서 레반테 해변까지는 4.7km 떨어져 있으며, 6.5km 거리에는 포니엔테 비치도 있습니다. 마사지를 받을 수 있는 스파에서 럭셔리한 분위기를 맘껏 즐기실 수 있습니다. 2 개 야외 수영장, 나이트클럽, 워터슬라이드 등의 레크리에이션 시설에 확실히 만족하실 것입니다. 이 리조트에는 무료 무선 인터넷, 아케이드/게임룸, 투어/티켓 안내 등도 마련되어 있습니다. 이 리조트에는 7 개의 레스토랑이 있습니다. 이중 한 곳에서 만족스러운 식사를 즐겨보세요. 5 개의 바/라운지에서는 시원한 음료를 마시며 느긋한 시간을 보내실 수 있어요. 대표적인 편의 시설과 서비스로는 24시간 운영되는 프런트 데스크, ATM/은행 서비스, 자판기 등이 있습니다. 시설 내에서 제한 주차 이용이 가능합니다. 에어컨이 설치된 470개의 객실에는 평면 TV도 갖추어져 있어 편하게 머무실 수 있습니다. 무료 무선 인터넷을 이용하실 수 있습니다. 욕조 또는 샤워 시설을 갖춘 욕실이 마련되어 있습니다. 편의 시설/서비스로는 객실 내 탁아 서비스(요금 별도) 등이 있고, 객실 정돈 서비스는 매일 제공되며, 요청 시 유아용 침대(요금 별도)도 제공됩니다.
후기 출처: 
가족 여행객
작성일: 2026. 8. 24.
숙박 시기: 2026년 8월
Nice holiday but overpriced
We stayed here from 10-20th August as a family of 4, children aged 11 and 15 year old. We saved all year to pay £6500 with Jet2 holidays UAI. On arrival at the hotel, the Jet2 check in reception was closed so had to queue in the general reception. Was told to check the app for information at the resort and queue up for a buggy to take us to our lodge.
We stayed in a Robin hood gardens lodge, it was a good location next to the waterpark area. The lodge appeared clean and tidy but we were disappointed to find a pair of boys underpants stuck down rhe sofa! A bit off putting! Obviously the cleaning is not that meticulous! We found the lodge to be spacious with good Aircon and 2 shower rooms. However one of the showers didn't work and the toilet was blocked. We did report the toiler issue and it was resolved and fixed pretty quickly. The kettle didn't have a lead so we asked for another one. A maintenance guy came, making exaggerated facial expressions indicating that it was our fault the kettle was without a lead! Why?? We didn't steal it honest!! It was a bit weird! Aside from this, the room was tidied, beds made and fresh towels provided daily, which was good. For UAI we had the minifridge restocked with drinks daily, Pepsi, Kas lemon and organge and Estrella cans I believe. On arrival we also had a bottle of fizzy wine in the fridge but we didn't drink it.
The positives of the resort are the waterpark. There was a good vibe, waterside were good and queues not so bad. We could always find a lounger for 4 even in the early afternoon. However, there are not enough parsols which is not acceptable for a '4 star hotel' in 33 degree heat and no escape from the sun. The entertainment area ear the pool played the same songs the whole time we were there. It would be good to have a change of music every so often! There were regular pool games which we didn't participate in but looked good.
We ate mostly in the golden arrow buffet. Food was okay, standard AI buffet food. Sometimes it was disappointing with little choice. Other times they had lovely cuts of meat and fish. The desserts were divine if you have a sweet tooth! Sweet cream cakes and various flavoured mousses! Good selection of fruit. All the staff in the restaurant were polite and friendly and they should be praised for this especially given the difficult job of constantly clearing plates and dishes from tables. I found staff in the resort to be friendly and professional in general.
We tried the themed restaurants. The itialian was quite nice, a selection of cured meats and cheeses and we had good sized pizzas to follow all fresh and quite tasty. Our favourite themed restaurant was the forest cafe in the sports arena. We all had the tastiest burgers in brioche buns, I recommend!
We tried to watch the Michael Jackson tribute act on Monday night but there weren't enough seats and we had to stand. The heat in the Lady Marian theatre was too much and after a while I had to leave. Why no aircon? It was uncomfortable to sit in a sweat box.
We went to the Medieval dinner show which was great, including the 3 course meal we ate during the show. One of rhe highlights.
All in all, we has a good holiday. However, for the price, we felt it was extortionate and not value for money. The resort looks tired and shabby in places and in need of a full refurbishment to meet 4 star standards imao. Reception also need to provide better communication when you first arrive as we didn't know where we were going or basics such as paying for a safe. We had to go back later to make a deposit as it was explained to us at check in.
This resort could be amazing if Magic hotels are prepared to pay for a proper refurb, improve ffcilities, cleaning and train staff to take into account rhe needs of each individual holiday maker. I,feel this is an fair review
We stayed in a Robin hood gardens lodge, it was a good location next to the waterpark area. The lodge appeared clean and tidy but we were disappointed to find a pair of boys underpants stuck down rhe sofa! A bit off putting! Obviously the cleaning is not that meticulous! We found the lodge to be spacious with good Aircon and 2 shower rooms. However one of the showers didn't work and the toilet was blocked. We did report the toiler issue and it was resolved and fixed pretty quickly. The kettle didn't have a lead so we asked for another one. A maintenance guy came, making exaggerated facial expressions indicating that it was our fault the kettle was without a lead! Why?? We didn't steal it honest!! It was a bit weird! Aside from this, the room was tidied, beds made and fresh towels provided daily, which was good. For UAI we had the minifridge restocked with drinks daily, Pepsi, Kas lemon and organge and Estrella cans I believe. On arrival we also had a bottle of fizzy wine in the fridge but we didn't drink it.
The positives of the resort are the waterpark. There was a good vibe, waterside were good and queues not so bad. We could always find a lounger for 4 even in the early afternoon. However, there are not enough parsols which is not acceptable for a '4 star hotel' in 33 degree heat and no escape from the sun. The entertainment area ear the pool played the same songs the whole time we were there. It would be good to have a change of music every so often! There were regular pool games which we didn't participate in but looked good.
We ate mostly in the golden arrow buffet. Food was okay, standard AI buffet food. Sometimes it was disappointing with little choice. Other times they had lovely cuts of meat and fish. The desserts were divine if you have a sweet tooth! Sweet cream cakes and various flavoured mousses! Good selection of fruit. All the staff in the restaurant were polite and friendly and they should be praised for this especially given the difficult job of constantly clearing plates and dishes from tables. I found staff in the resort to be friendly and professional in general.
We tried the themed restaurants. The itialian was quite nice, a selection of cured meats and cheeses and we had good sized pizzas to follow all fresh and quite tasty. Our favourite themed restaurant was the forest cafe in the sports arena. We all had the tastiest burgers in brioche buns, I recommend!
We tried to watch the Michael Jackson tribute act on Monday night but there weren't enough seats and we had to stand. The heat in the Lady Marian theatre was too much and after a while I had to leave. Why no aircon? It was uncomfortable to sit in a sweat box.
We went to the Medieval dinner show which was great, including the 3 course meal we ate during the show. One of rhe highlights.
All in all, we has a good holiday. However, for the price, we felt it was extortionate and not value for money. The resort looks tired and shabby in places and in need of a full refurbishment to meet 4 star standards imao. Reception also need to provide better communication when you first arrive as we didn't know where we were going or basics such as paying for a safe. We had to go back later to make a deposit as it was explained to us at check in.
This resort could be amazing if Magic hotels are prepared to pay for a proper refurb, improve ffcilities, cleaning and train staff to take into account rhe needs of each individual holiday maker. I,feel this is an fair review
호텔 답변
작성일: 2026. 8. 29.
Dear Rachel,
Thank you for taking the time to provide such a detailed review of your family holiday and for highlighting so many positive aspects of your stay.
We are pleased to read that you enjoyed the location and spaciousness of your lodge, the air conditioning, daily housekeeping service, minibar replenishment, waterpark, themed restaurants and, particularly, our Medieval Dinner Show. We also greatly appreciate your comments regarding the friendliness and professionalism of our restaurant and resort teams.
Regarding the accommodation, all lodges are cleaned and checked prior to arrival according to our established housekeeping procedures. Any maintenance issue reported during a stay is registered and attended to by the relevant department, and we are pleased that, as you mention, the reported toilet issue was resolved promptly. We will nevertheless review your comments regarding the interaction with the maintenance employee, as this does not reflect the professional manner in which our team is expected to communicate with guests.
During August, the resort operates at particularly high occupancy and certain popular areas or entertainment performances may experience periods of greater demand. Our facilities, entertainment programme and restaurant services are organised accordingly, although we understand that individual preferences regarding seating, shade availability, music or buffet variety may differ.
With regard to your arrival, guests have access to Reception 24 hours a day, while the Magic Hotels app provides extensive information regarding services, schedules, activities and reservations throughout the stay. Our teams are also available to provide any additional information or assistance required.
We particularly appreciate that, despite the aspects you felt could be improved, you describe your holiday overall as a good one, enjoyed our waterpark and restaurants, praised our staff and considered the Medieval Show one of the highlights of your stay.
Regarding value for money, the final holiday package price is determined by multiple factors, including dates, occupancy, accommodation category, board basis and, where applicable, the package arranged through the tour operator. We nevertheless respect that each guest will ultimately make their own assessment of value based on their individual expectations.
Thank you again for your balanced feedback and for recognising the efforts of our team.
Kind regards,
Magic Robin Hood Resort
Thank you for taking the time to provide such a detailed review of your family holiday and for highlighting so many positive aspects of your stay.
We are pleased to read that you enjoyed the location and spaciousness of your lodge, the air conditioning, daily housekeeping service, minibar replenishment, waterpark, themed restaurants and, particularly, our Medieval Dinner Show. We also greatly appreciate your comments regarding the friendliness and professionalism of our restaurant and resort teams.
Regarding the accommodation, all lodges are cleaned and checked prior to arrival according to our established housekeeping procedures. Any maintenance issue reported during a stay is registered and attended to by the relevant department, and we are pleased that, as you mention, the reported toilet issue was resolved promptly. We will nevertheless review your comments regarding the interaction with the maintenance employee, as this does not reflect the professional manner in which our team is expected to communicate with guests.
During August, the resort operates at particularly high occupancy and certain popular areas or entertainment performances may experience periods of greater demand. Our facilities, entertainment programme and restaurant services are organised accordingly, although we understand that individual preferences regarding seating, shade availability, music or buffet variety may differ.
With regard to your arrival, guests have access to Reception 24 hours a day, while the Magic Hotels app provides extensive information regarding services, schedules, activities and reservations throughout the stay. Our teams are also available to provide any additional information or assistance required.
We particularly appreciate that, despite the aspects you felt could be improved, you describe your holiday overall as a good one, enjoyed our waterpark and restaurants, praised our staff and considered the Medieval Show one of the highlights of your stay.
Regarding value for money, the final holiday package price is determined by multiple factors, including dates, occupancy, accommodation category, board basis and, where applicable, the package arranged through the tour operator. We nevertheless respect that each guest will ultimately make their own assessment of value based on their individual expectations.
Thank you again for your balanced feedback and for recognising the efforts of our team.
Kind regards,
Magic Robin Hood Resort
가족 여행객
작성일: 2026. 8. 26.
숙박 시기: 2026년 8월
Extremely disappointing stay — theft, poor housekeeping's and appalling management!
Extremely disappointing stay — theft, poor housekeeping and appalling management
Our stay at Magic Robin Hood was an absolute nightmare and, unfortunately, what should have been a relaxing break turned into an extremely upsetting experience.
On the very first day, while our room was being cleaned, my partner’s £120 perfume went missing. The timing is incredibly concerning, as the perfume was there before the room was cleaned and gone afterwards. We immediately raised this with the staff, expecting the hotel to take the matter seriously and investigate properly.
Instead, we were essentially told that because we couldn’t prove who had taken it, there was nothing they could do. That response was completely unacceptable. We weren’t asking the hotel to magically produce proof — we expected them to investigate a serious allegation of theft involving an item that disappeared while their staff had access to our room. Being effectively brushed off left us feeling completely ignored and powerless.
The housekeeping standards were also shocking. We were genuinely surprised to discover that the cleaners don’t appear to change the bedding properly — they simply make the bed. For a resort charging the prices it does, this is nowhere near the standard I would expect.
What made the entire situation even worse was the attitude of management. Rather than showing concern, empathy or any willingness to resolve the situation, we were met with an extremely poor attitude. Maria, in particular, was incredibly unhelpful and dismissive, which only added to our frustration when we were already dealing with the upsetting disappearance of a £120 personal belonging.
The biggest issue here isn't simply the value of the perfume. It’s the complete lack of accountability and customer care. If something disappears from your room while it is being cleaned, you expect the hotel to take the complaint seriously. Instead, we were made to feel as though it was simply our problem because we couldn't personally prove what had happened.
For a resort like Magic Robin Hood, this level of service is unacceptable. Poor housekeeping, a £120 item disappearing from our room, and management responding with an attitude rather than genuine assistance completely ruined our experience.
I certainly would not recommend staying here based on our experience. We went away expecting a good holiday and came away feeling disappointed, ignored and extremely let down by the way our concerns were handled.
Our stay at Magic Robin Hood was an absolute nightmare and, unfortunately, what should have been a relaxing break turned into an extremely upsetting experience.
On the very first day, while our room was being cleaned, my partner’s £120 perfume went missing. The timing is incredibly concerning, as the perfume was there before the room was cleaned and gone afterwards. We immediately raised this with the staff, expecting the hotel to take the matter seriously and investigate properly.
Instead, we were essentially told that because we couldn’t prove who had taken it, there was nothing they could do. That response was completely unacceptable. We weren’t asking the hotel to magically produce proof — we expected them to investigate a serious allegation of theft involving an item that disappeared while their staff had access to our room. Being effectively brushed off left us feeling completely ignored and powerless.
The housekeeping standards were also shocking. We were genuinely surprised to discover that the cleaners don’t appear to change the bedding properly — they simply make the bed. For a resort charging the prices it does, this is nowhere near the standard I would expect.
What made the entire situation even worse was the attitude of management. Rather than showing concern, empathy or any willingness to resolve the situation, we were met with an extremely poor attitude. Maria, in particular, was incredibly unhelpful and dismissive, which only added to our frustration when we were already dealing with the upsetting disappearance of a £120 personal belonging.
The biggest issue here isn't simply the value of the perfume. It’s the complete lack of accountability and customer care. If something disappears from your room while it is being cleaned, you expect the hotel to take the complaint seriously. Instead, we were made to feel as though it was simply our problem because we couldn't personally prove what had happened.
For a resort like Magic Robin Hood, this level of service is unacceptable. Poor housekeeping, a £120 item disappearing from our room, and management responding with an attitude rather than genuine assistance completely ruined our experience.
I certainly would not recommend staying here based on our experience. We went away expecting a good holiday and came away feeling disappointed, ignored and extremely let down by the way our concerns were handled.
호텔 답변
작성일: 2026. 8. 29.
Dear Mikey,
We would like to clarify several important points regarding your review, particularly given the seriousness of the allegations made concerning a member of our housekeeping team.
The fact that a personal belonging could not subsequently be located does not establish that it was stolen, nor does it provide any basis to attribute its disappearance to an employee simply because housekeeping had accessed the accommodation. Magic Robin Hood takes any report concerning missing belongings seriously and follows an established procedure whenever such a situation is brought to our attention.
Our team attended to your report and carried out the appropriate internal checks. However, no evidence was found that could establish that the perfume had been taken by any member of staff. In these circumstances, the resort cannot accuse an employee of theft or accept responsibility for the disappearance of a personal belonging without objective evidence supporting such an allegation.
We must also disagree with the suggestion that your concerns were simply ignored. The matter was addressed by our team and the applicable procedures were followed. The fact that we were unable to confirm the explanation suggested by you should not be interpreted as a lack of investigation or customer care.
Regarding housekeeping, our accommodation is serviced according to the resort's established cleaning procedures, with housekeeping controls and supervision in place. Making a bed during a daily service should not be confused with a failure to comply with our linen-change procedures, which are carried out according to the corresponding housekeeping programme.
We are also sorry to read the comments directed personally at María. Our management and Guest Service teams are required to deal objectively with situations of this nature. Explaining that an allegation against an employee cannot be treated as proven without supporting evidence may not have been the response you were hoping for, but this should not be interpreted as dismissing the matter.
We fully understand the concern caused when a personal belonging cannot be located. Nevertheless, we cannot accept the implication that a member of our staff was responsible for theft when there is no evidence establishing that this occurred.
Kind regards,
Magic Robin Hood Resort
We would like to clarify several important points regarding your review, particularly given the seriousness of the allegations made concerning a member of our housekeeping team.
The fact that a personal belonging could not subsequently be located does not establish that it was stolen, nor does it provide any basis to attribute its disappearance to an employee simply because housekeeping had accessed the accommodation. Magic Robin Hood takes any report concerning missing belongings seriously and follows an established procedure whenever such a situation is brought to our attention.
Our team attended to your report and carried out the appropriate internal checks. However, no evidence was found that could establish that the perfume had been taken by any member of staff. In these circumstances, the resort cannot accuse an employee of theft or accept responsibility for the disappearance of a personal belonging without objective evidence supporting such an allegation.
We must also disagree with the suggestion that your concerns were simply ignored. The matter was addressed by our team and the applicable procedures were followed. The fact that we were unable to confirm the explanation suggested by you should not be interpreted as a lack of investigation or customer care.
Regarding housekeeping, our accommodation is serviced according to the resort's established cleaning procedures, with housekeeping controls and supervision in place. Making a bed during a daily service should not be confused with a failure to comply with our linen-change procedures, which are carried out according to the corresponding housekeeping programme.
We are also sorry to read the comments directed personally at María. Our management and Guest Service teams are required to deal objectively with situations of this nature. Explaining that an allegation against an employee cannot be treated as proven without supporting evidence may not have been the response you were hoping for, but this should not be interpreted as dismissing the matter.
We fully understand the concern caused when a personal belonging cannot be located. Nevertheless, we cannot accept the implication that a member of our staff was responsible for theft when there is no evidence establishing that this occurred.
Kind regards,
Magic Robin Hood Resort
가족 여행객
작성일: 2026. 8. 26.
숙박 시기: 2026년 8월
Not the worst holiday but wouldn't return.
So here is my honest review. Don't be too shocked when you come up to the hotel as it looks very dated. The resort is somewhat dated but the front does not do it any justice at all.
So first impressions....great pool with plenty of slides and also a quieter pool - both with children's area. Rooms tidy but are a little compact. They are basically like a static caravan but was plenty of room for us a family of 3 (2 adults and 1 teenager).
Food is good at the buffet restaurant and we had no problem at all finding things to eat.
The evening entertainment is ok, some better than others.
One evening we walked into Albir and it is well worth the walk. Front the hotel to Albir beach is about 30 mins but like I said well worth a visit both in the day and in the evening.
So the worst part of our experience was having a £80 bottle of perfume stolen from our room. The reception staff were very helpful and did get the manager to contact my husband the next day. The manager asked if there was anything he could do as they are not allowed to search members of staff. It may have been nice if he had made a gesture rather than asking my husband what he wanted to be done ♀️
All staff are friendly and very helpful (well apart from the cleaner who stole my perfume).
Also just be aware WiFi isn't great but that is not something that really bothered or affected me.
Just to note beds are not very comfortable either.
So all in all not a bad holiday but would come back again and wouldn't recommend to friends and family
For reference we stayed in a Premium Lodge in Robinhood gardens area with a hot tub.
We return home Friday morning and I'll be happy to get home.
So first impressions....great pool with plenty of slides and also a quieter pool - both with children's area. Rooms tidy but are a little compact. They are basically like a static caravan but was plenty of room for us a family of 3 (2 adults and 1 teenager).
Food is good at the buffet restaurant and we had no problem at all finding things to eat.
The evening entertainment is ok, some better than others.
One evening we walked into Albir and it is well worth the walk. Front the hotel to Albir beach is about 30 mins but like I said well worth a visit both in the day and in the evening.
So the worst part of our experience was having a £80 bottle of perfume stolen from our room. The reception staff were very helpful and did get the manager to contact my husband the next day. The manager asked if there was anything he could do as they are not allowed to search members of staff. It may have been nice if he had made a gesture rather than asking my husband what he wanted to be done ♀️
All staff are friendly and very helpful (well apart from the cleaner who stole my perfume).
Also just be aware WiFi isn't great but that is not something that really bothered or affected me.
Just to note beds are not very comfortable either.
So all in all not a bad holiday but would come back again and wouldn't recommend to friends and family
For reference we stayed in a Premium Lodge in Robinhood gardens area with a hot tub.
We return home Friday morning and I'll be happy to get home.
호텔 답변
작성일: 2026. 8. 29.
Dear Guest,
Thank you for sharing your feedback and for highlighting the positive aspects of your stay, particularly our pools and slides, buffet offering and the friendliness and helpfulness of our team.
However, we must clarify one particularly important point regarding the missing perfume. While we fully understand the concern caused by being unable to locate a personal belonging, there was no evidence whatsoever establishing that the item was stolen or that any member of our housekeeping team was responsible for its disappearance. We therefore cannot accept a direct accusation of theft against one of our employees without supporting evidence.
As you acknowledge in your review, our Reception team assisted you and the matter was subsequently followed up by Management. The situation was therefore taken seriously and the appropriate internal checks were carried out. However, the resort cannot search employees or attribute responsibility to an individual in the absence of evidence. Likewise, offering financial compensation for an unverified allegation could wrongly imply an acceptance of responsibility where none has been established.
Regarding the remaining comments, our accommodation categories, facilities and location are available to guests prior to booking, while Wi-Fi performance can vary depending on location, occupancy and simultaneous demand. We nevertheless appreciate your positive comments regarding the food, pools and service received from our staff.
We respect that you may choose not to return, but we consider it important to distinguish between a missing personal belonging and a proven theft, particularly when the reputation of a member of staff is involved.
Kind regards,
Magic Robin Hood Resort
Thank you for sharing your feedback and for highlighting the positive aspects of your stay, particularly our pools and slides, buffet offering and the friendliness and helpfulness of our team.
However, we must clarify one particularly important point regarding the missing perfume. While we fully understand the concern caused by being unable to locate a personal belonging, there was no evidence whatsoever establishing that the item was stolen or that any member of our housekeeping team was responsible for its disappearance. We therefore cannot accept a direct accusation of theft against one of our employees without supporting evidence.
As you acknowledge in your review, our Reception team assisted you and the matter was subsequently followed up by Management. The situation was therefore taken seriously and the appropriate internal checks were carried out. However, the resort cannot search employees or attribute responsibility to an individual in the absence of evidence. Likewise, offering financial compensation for an unverified allegation could wrongly imply an acceptance of responsibility where none has been established.
Regarding the remaining comments, our accommodation categories, facilities and location are available to guests prior to booking, while Wi-Fi performance can vary depending on location, occupancy and simultaneous demand. We nevertheless appreciate your positive comments regarding the food, pools and service received from our staff.
We respect that you may choose not to return, but we consider it important to distinguish between a missing personal belonging and a proven theft, particularly when the reputation of a member of staff is involved.
Kind regards,
Magic Robin Hood Resort
가족 여행객
작성일: 2026. 8. 25.
숙박 시기: 2026년 8월
stolen items.bugs.food
absolutely horrific i do not recommend at all do not stay here there are cockroaches all around and ants in the rooms.The slides and hot tubs are good and i enjoyed them yet some of my things were stolen and im very upset about how nothing was done about it i expected to get some money back for my missing items but no nothing they said they would contact there manager then call but no nothing for a whole 3 days. I am so disappointed as it is a nice place i js cant believe nothing was done abt this incident. I would like the money to go towards my missing items! Also food is very repetitive and a few nights couldn’t find anything to eat apart from icecream.Breakfast is very good though
호텔 답변
작성일: 2026. 8. 29.
Dear Guest,
Thank you for highlighting the aspects you enjoyed, particularly our slides, hot tubs and breakfast.
However, we would like to clarify that reporting a missing personal belonging does not establish that it was stolen within the resort or that any member of staff was responsible. These situations are taken seriously and are handled according to our internal procedures, including the appropriate checks and follow-up. In the absence of evidence establishing responsibility, the resort cannot reimburse the value claimed for missing personal belongings.
Regarding insects, Magic Robin Hood is an extensive outdoor resort surrounded by vegetation and maintains regular professional pest-control and housekeeping procedures. The occasional presence of insects in this type of environment cannot, in itself, be considered evidence of inadequate cleaning.
Our buffet also operates with a varied food offering and different options throughout the service. While individual preferences naturally differ, we are pleased that you particularly enjoyed our breakfast.
We are therefore sorry that these aspects affected your overall perception of a resort which, as you acknowledge, you otherwise found enjoyable.
Kind regards,
Magic Robin Hood Resort
Thank you for highlighting the aspects you enjoyed, particularly our slides, hot tubs and breakfast.
However, we would like to clarify that reporting a missing personal belonging does not establish that it was stolen within the resort or that any member of staff was responsible. These situations are taken seriously and are handled according to our internal procedures, including the appropriate checks and follow-up. In the absence of evidence establishing responsibility, the resort cannot reimburse the value claimed for missing personal belongings.
Regarding insects, Magic Robin Hood is an extensive outdoor resort surrounded by vegetation and maintains regular professional pest-control and housekeeping procedures. The occasional presence of insects in this type of environment cannot, in itself, be considered evidence of inadequate cleaning.
Our buffet also operates with a varied food offering and different options throughout the service. While individual preferences naturally differ, we are pleased that you particularly enjoyed our breakfast.
We are therefore sorry that these aspects affected your overall perception of a resort which, as you acknowledge, you otherwise found enjoyable.
Kind regards,
Magic Robin Hood Resort
가족 여행객
작성일: 2026. 8. 22.
숙박 시기: 2026년 8월
Definitely Not a 4-Star Experience
⭐ Definitely Not a 4-Star Experience
Unfortunately, our experience at this hotel was extremely disappointing, and in my opinion it does not deserve its 4-star rating.
We stayed for a week and the food was basically the same every day. A lot of the staff were rude and unhelpful — not everyone, but unfortunately most of the people we dealt with.
We also had a cockroach in our accommodation one morning. We contacted reception for help and waited around 30 minutes, but nobody came to assist us. This alone was extremely unpleasant and not something you expect from a 4-star hotel.
To make matters worse, my partner’s aftershave, which he had only bought at the airport on the way here, went missing from our room. The box was still there, but the bottle itself was gone. I sent two emails to the hotel about this and received no response or help.
When I brought it up again at checkout, instead of showing any concern, asking what had happened or trying to help resolve the situation, I was bluntly told to “ring the police.” That was it. There was absolutely no interest in helping us or even properly discussing what had happened.
We spent just over €5,000 for the four of us to stay here, so we expected a much better standard of cleanliness, service and customer care.
Between the repetitive food, the cockroach, the missing aftershave and the way our concerns were handled, we left extremely disappointed.
After spending that amount of money, we expected so much better. We definitely will not be returning and unfortunately cannot recommend this hotel based on our experience.
Unfortunately, our experience at this hotel was extremely disappointing, and in my opinion it does not deserve its 4-star rating.
We stayed for a week and the food was basically the same every day. A lot of the staff were rude and unhelpful — not everyone, but unfortunately most of the people we dealt with.
We also had a cockroach in our accommodation one morning. We contacted reception for help and waited around 30 minutes, but nobody came to assist us. This alone was extremely unpleasant and not something you expect from a 4-star hotel.
To make matters worse, my partner’s aftershave, which he had only bought at the airport on the way here, went missing from our room. The box was still there, but the bottle itself was gone. I sent two emails to the hotel about this and received no response or help.
When I brought it up again at checkout, instead of showing any concern, asking what had happened or trying to help resolve the situation, I was bluntly told to “ring the police.” That was it. There was absolutely no interest in helping us or even properly discussing what had happened.
We spent just over €5,000 for the four of us to stay here, so we expected a much better standard of cleanliness, service and customer care.
Between the repetitive food, the cockroach, the missing aftershave and the way our concerns were handled, we left extremely disappointed.
After spending that amount of money, we expected so much better. We definitely will not be returning and unfortunately cannot recommend this hotel based on our experience.
호텔 답변
작성일: 2026. 8. 29.
Dear Marta,
Thank you for sharing your feedback. We are sorry that your overall perception of the holiday did not meet your expectations, although we would like to clarify several points raised in your review.
Regarding the aftershave, we fully understand the concern caused when a personal belonging cannot be located. However, a missing item cannot automatically be considered a theft, nor can responsibility be attributed to the resort or any member of staff without evidence supporting this. When a guest believes that a theft has taken place, advising them to make a formal Police report is the appropriate procedure, not a lack of interest or assistance. The resort will, of course, cooperate with the competent authorities should this be required.
Magic Robin Hood is an extensive outdoor resort surrounded by vegetation and has established professional pest-control procedures. The occasional appearance of an insect can occur in this type of environment and does not, in itself, indicate a lack of cleanliness. Our accommodation also follows established housekeeping and supervision procedures.
Regarding our buffet, the gastronomic offering follows a planned rotation with different options available throughout the week. We appreciate that individual preferences may vary, but we do not consider that describing the food as essentially the same every day accurately reflects the complete offering available.
We must also respectfully disagree with the generalisation regarding our staff. Our teams assist a very high number of guests every day, and while any specific interaction can always be reviewed, such comments do not reflect the professional standards expected across the resort.
Finally, Magic Robin Hood's official category is established in accordance with the applicable tourism requirements and is not determined by an individual assessment of a particular stay.
We respect that your experience did not meet your personal expectations, but we consider it important to clarify these points, particularly where a missing personal belonging could be interpreted as an allegation of theft.
Kind regards,
Management
Magic Robin Hood Resort
Thank you for sharing your feedback. We are sorry that your overall perception of the holiday did not meet your expectations, although we would like to clarify several points raised in your review.
Regarding the aftershave, we fully understand the concern caused when a personal belonging cannot be located. However, a missing item cannot automatically be considered a theft, nor can responsibility be attributed to the resort or any member of staff without evidence supporting this. When a guest believes that a theft has taken place, advising them to make a formal Police report is the appropriate procedure, not a lack of interest or assistance. The resort will, of course, cooperate with the competent authorities should this be required.
Magic Robin Hood is an extensive outdoor resort surrounded by vegetation and has established professional pest-control procedures. The occasional appearance of an insect can occur in this type of environment and does not, in itself, indicate a lack of cleanliness. Our accommodation also follows established housekeeping and supervision procedures.
Regarding our buffet, the gastronomic offering follows a planned rotation with different options available throughout the week. We appreciate that individual preferences may vary, but we do not consider that describing the food as essentially the same every day accurately reflects the complete offering available.
We must also respectfully disagree with the generalisation regarding our staff. Our teams assist a very high number of guests every day, and while any specific interaction can always be reviewed, such comments do not reflect the professional standards expected across the resort.
Finally, Magic Robin Hood's official category is established in accordance with the applicable tourism requirements and is not determined by an individual assessment of a particular stay.
We respect that your experience did not meet your personal expectations, but we consider it important to clarify these points, particularly where a missing personal belonging could be interpreted as an allegation of theft.
Kind regards,
Management
Magic Robin Hood Resort
매우 좋은 위치
Camí Vell d'Altea, 1, l'Alfàs del Pi, 03581, 스페인|도심에서 2.17km
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체크인 시작 시간:
오후 5:00
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오전 10:00
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