The Gritti Palace, a Luxury Collection Hotel, Venice
Campo S.Maria Del Giglio 2467, San Marco, Venice, 30124, Italy
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Air conditioning
Airport shuttle
Pool
Fitness centre
Spa
More about The Gritti Palace, a Luxury Collection Hotel, Venice
The Gritti Palace, a Luxury Collection Hotel, Venice
Restored to its original splendour, The Gritti Palace is set in a former noble residence on Venice's Grand Canal, with views of Santa Maria delle Salute Church. All luxurious rooms feature antiques and Murano glass.
Ratings and reviews
Cleanliness4.9
Location5.0
Service4.8
Rooms4.8
Value4.3
Sleep quality4.9
Traveller reviews
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Couple
CA
Comment: 7 May 2025
Great Service
We spent one night in Venice at the end of a long trip and splurged on The Gritti Palace, paying $1,500 for a standard room. Celebrating a special occasion, we were upgraded to a deluxe room which was of comfortable proportions. Unfortunately, being a busy time of year, no rooms with views were available. On that note, try not to go to Venice in July, it's the hottest we've ever been on Earth.
Due to the heat, we returned to the hotel for every meal, and found the food delicious and beautifully presented and the dining location unbeatable. Of course it was very, very expensive but seemed worth it to escape the throngs of tourists in the busiest corner of Venice.
The room was faultless, though in hindsight, I would have prioritized having a room with a view. The marble bath with soaking tub was divine. The staff surprised us with champagne and strawberries at one point.
Service was a 10/10. Every staff member we encountered was pleasant and helpful.
I don't know that I would stay in this section of Venice again- you must traverse all the basic shopping (Rolex, etc.) you see in every major city to get to the sites. I would pick a more charming, local neighborhood and make one trip in for Doge's Palace.
Due to the heat, we returned to the hotel for every meal, and found the food delicious and beautifully presented and the dining location unbeatable. Of course it was very, very expensive but seemed worth it to escape the throngs of tourists in the busiest corner of Venice.
The room was faultless, though in hindsight, I would have prioritized having a room with a view. The marble bath with soaking tub was divine. The staff surprised us with champagne and strawberries at one point.
Service was a 10/10. Every staff member we encountered was pleasant and helpful.
I don't know that I would stay in this section of Venice again- you must traverse all the basic shopping (Rolex, etc.) you see in every major city to get to the sites. I would pick a more charming, local neighborhood and make one trip in for Doge's Palace.
Couple
Comment: 21 Apr 2025
Wonderful, glamorous, but homely and kind hotel.
Another AMAZING stay at The Gritti. There's no better place to stay in Venice if budget allows. Super glamorous but with a friendly, homely feel. Really special, kind staff, a beautiful bar, and an unrivalled terrace on which to enjoy a fantastic breakfast, watching the water world go by. The hotel kindly upgraded us to a stunning Patron suite with an incredible view of the Grand Canal and provided a lovely, complimentary bottle of champagne and a huge Easter egg - wonderful touches we really appreciated. We will, God willing, be back. Grazie, Gritti Palace!
Business traveller
Comment: 16 Apr 2025
An excellent hotel with some issues. Compare prices before booking.
Without question, The Gritti Palace is one of the finest hotels within Marriott’s vast portfolio.
Only a few hotels across all Marriott properties worldwide rival The Gritti Palace. Outside Marriott and compared to other hotels in Venice, The Gritti is also arguably the finest hotel in Venice. It is a genuine 5-star luxury hotel.
As a result, prices are very expensive. Over my stay, the rates varied between US$2,200 per night and US$10,000 per night, depending on the room type or suite. Needless to say, a guest has certain expectations when a hotel is charging that much money.
Here is what The Gritti did well:
1. Concierge and Front Desk staff were excellent. In particular, the concierge staff are incredibly competent at organizing water taxis, tickets for attractions or tours, dinner reservations, etc.
2. The hotel provided a thoughtful in-room amenity. It also fulfilled basic preferences that were specified on the reservation.
3. Major newspapers, like The New York Times and Financial Times, are complimentary to guests.
4. Stationery and envelopes are provided for guests to write a letter home. The hotel also mails the letters free of charge.
5. The hotel’s public spaces are beautiful. The décor is exactly what you would expect for a 5-star hotel in a building that dates to the 15th century.
6. Marriott Bonvoy benefits were delivered. Specifically:
(a) Suite upgrade. I was upgraded from a standard room to one of their best, if not their best, suites, the Patron Suite. It had a beautiful view of the Grand Canal. However, if I were given a choice, I probably would have turned down the suite in favor of a non-suite with a comparable view. I will discuss this later.
(b) Late check-out. I received a 4 p.m. late check-out. The hotel graciously allowed me to stay in the room free of charge until 6 p.m. That was most kind of them.
(c) The breakfast benefit for guests with Bonvoy platinum or higher status is excellent, with one exception: wine at breakfast. At breakfast on a Saturday morning, I asked if they had wine. I was offered Italian prosecco. However, the prosecco is a little sweet. I asked if they had an alternative, like a Trento DOCG. I was provided with Italian franciacorta sparkling wine. Franciacorta is drier and more like champagne. So, I ordered it. While my breakfast was complimentary, I was charged 170 euros for the bottle of wine. The charge was removed after I complained. Still, it is the principle of the matter. Either inform the guest that the wine is not complimentary before it is served or provide more than one complimentary wine option at breakfast.
Now, here is where I think The Gritti Palace needs improvement (especially given the prices charged):
1. Restaurants and bars. I was encouraged to have dinner at the hotel’s restaurant. I made a restaurant for the outside terrace. When I arrived for dinner, the terrace was closed, and I was given a table at the back of the restaurant in what could only be described as an overflow section. The bar’s terrace was open and operational. Why was the restaurant terrace closed? As it was too late to cancel and make a reservation at an alternative restaurant, I proceeded with dinner. But I would not have eaten at the restaurant in the first place if they had told me the terrace would be closed that evening. There was no explanation for why the restaurant terrace was closed and the bar terrace was open.
2. Restaurant and bar cover charges and inaccurate charges. The hotel charges a per-person cover charge. The charge applies both in the restaurant and at the bar. The menu says the charge is 12 euros per person, which is outrageous. For two people eating dinner, that is an extra 24 euros. Please note cover charges are NOT gratuity charges. This is not a mandatory tip for the staff. Cover charges are a compulsory fee for sitting at a table. Even though the menu discloses a cover charge of 12 euros per person, I was charged 14 euros in the restaurant. Upon complaint at check-out, the cover charges were removed entirely. If you charge a cover charge, at least charge the correct amount. An incorrect charge of 2 euros per person per table is a significant error. How many guests do not notice being overcharged by 2 euros per person at every meal? I doubt most guests see that they are overpaying by 2 euros. So, the hotel is making a lot of extra money from the mistake.
3. Housekeeping. When I returned from dinner at 9:20 p.m. on the last night of my stay, I did not receive turndown service. Around 9:30 p.m. I called to address the issue with the duty manager. At the same time, a housekeeper came to my room and ENTERED the room WITHOUT knocking on the door. She came to provide turndown service. That is unacceptable for two reasons. First, turndown service should have been provided much earlier. Second, a housekeeper (or any hotel staff) should NEVER enter a guest’s name without knocking at least two or three times.
4. Guest privacy. In the bar and restaurant, multiple staff asked for my room number and name in front of other guests. This is a significant privacy issue. Someone could overhear the room number and charge fraudulent transactions to your room. Some could also gain access to your room by getting a duplicate key.
5. Keys. Speaking of keys, the hotel uses old-fashioned keys. The hotel asks guests to deposit keys with the concierge when leaving the hotel. This is a very old-fashioned practice. Unfortunately, it is a significant security issue. The keys have a physical room number on them, which means anyone can access your room if they receive your key by mistake or if your key is misplaced and found by someone else. Also, in theory, anyone can walk up to the concierge staff and just ask for the key to your room number. Concierge staff cannot possibly remember every guest by face and room number. The hotel must consider a better way to do this.
6. As I said earlier, I was upgraded to the Patron Suite. Yes, the décor is elegant. There is no question about that. However, the décor does not match the hotel’s grandeur and overall classic décor and atmosphere. Had I been given a choice of a standard room with a Grand Canal view and a Patron Suite, I would have chosen a standard room. I booked The Gritti Palace because I wanted the décor and atmosphere you would expect at a hotel dating to the 15th century. Yes, the décor is elegant. The décor’s furniture and art are too modern — too contemporary for The Gritti Palace, especially compared to the rest of the hotel. The bad décor choices remind me of the former Westin in Venice that recently reopened as the St. Regis. During the renovation, the designers gave the hotel a generic modern décor that could be a St. Regis anywhere in the world. They removed all the charm and Venetian elements. The same is true with the décor of The Gritti’s Patron Suite. The décor of the Patron Suite could be the décor of a suite at a modern 5-star hotel in New York City or Hong Kong.
7. Beyond the décor of the Patron Suite, several things were poorly designed or were outright missing. There was only one trash can — a small trash can in the bathroom. There was no other trash can in the room. There was no clock on the nightstand. There were ZERO USB outlets anywhere in the room. How can a suite that sells for US$10,000 per night not have a single USB outlet? Similarly, there was a lack of accessible electrical outlets. I could only find TWO accessible electrical outlets to charge devices. That is unacceptable in the year 2025.
8. No butler service. While the concierge and bellmen staff were excellent, there were no butlers for guests staying in the most expensive rooms and suites. You do not get complimentary coffee or soft drinks to make up for the lack of an in-room coffeemaker. The Gritti Palace said in-room coffeemakers in Venice are illegal, although the Aman offers in-room coffeemakers. So, if coffeemakers are unlawful, how does Aman offer coffeemakers? At $10,000 per night, I think complimentary soft drinks from the mini-bar are expected.
At check-out, the Front Desk offered me 45,000 Bonvoy points for the issues I experienced. I declined because I do not need more Bonvoy points. I just asked for the cover charges to be removed and the wine at breakfast to be comped. They also offered a replica of their beautiful key fobs free of charge.
All things considered, would I return? Absolutely. The Gritti Palace is an excellent hotel. However, there are several excellent hotels in Venice. The only advantage The Gritti Palace has is its history and the décor. But like I said, the décor in my suite was not befitting. The nearby St. Regis, also a Marriott hotel, offers a comparable 5-star experience with significantly cheaper rates. The Aman is also priced equivalent to The Gritti Palace. There are also several independent 5-star hotels in Venice. If Marriott Bonvoy points or Marriott Bonvoy benefits are unimportant, compare prices before booking The Gritti.
Only a few hotels across all Marriott properties worldwide rival The Gritti Palace. Outside Marriott and compared to other hotels in Venice, The Gritti is also arguably the finest hotel in Venice. It is a genuine 5-star luxury hotel.
As a result, prices are very expensive. Over my stay, the rates varied between US$2,200 per night and US$10,000 per night, depending on the room type or suite. Needless to say, a guest has certain expectations when a hotel is charging that much money.
Here is what The Gritti did well:
1. Concierge and Front Desk staff were excellent. In particular, the concierge staff are incredibly competent at organizing water taxis, tickets for attractions or tours, dinner reservations, etc.
2. The hotel provided a thoughtful in-room amenity. It also fulfilled basic preferences that were specified on the reservation.
3. Major newspapers, like The New York Times and Financial Times, are complimentary to guests.
4. Stationery and envelopes are provided for guests to write a letter home. The hotel also mails the letters free of charge.
5. The hotel’s public spaces are beautiful. The décor is exactly what you would expect for a 5-star hotel in a building that dates to the 15th century.
6. Marriott Bonvoy benefits were delivered. Specifically:
(a) Suite upgrade. I was upgraded from a standard room to one of their best, if not their best, suites, the Patron Suite. It had a beautiful view of the Grand Canal. However, if I were given a choice, I probably would have turned down the suite in favor of a non-suite with a comparable view. I will discuss this later.
(b) Late check-out. I received a 4 p.m. late check-out. The hotel graciously allowed me to stay in the room free of charge until 6 p.m. That was most kind of them.
(c) The breakfast benefit for guests with Bonvoy platinum or higher status is excellent, with one exception: wine at breakfast. At breakfast on a Saturday morning, I asked if they had wine. I was offered Italian prosecco. However, the prosecco is a little sweet. I asked if they had an alternative, like a Trento DOCG. I was provided with Italian franciacorta sparkling wine. Franciacorta is drier and more like champagne. So, I ordered it. While my breakfast was complimentary, I was charged 170 euros for the bottle of wine. The charge was removed after I complained. Still, it is the principle of the matter. Either inform the guest that the wine is not complimentary before it is served or provide more than one complimentary wine option at breakfast.
Now, here is where I think The Gritti Palace needs improvement (especially given the prices charged):
1. Restaurants and bars. I was encouraged to have dinner at the hotel’s restaurant. I made a restaurant for the outside terrace. When I arrived for dinner, the terrace was closed, and I was given a table at the back of the restaurant in what could only be described as an overflow section. The bar’s terrace was open and operational. Why was the restaurant terrace closed? As it was too late to cancel and make a reservation at an alternative restaurant, I proceeded with dinner. But I would not have eaten at the restaurant in the first place if they had told me the terrace would be closed that evening. There was no explanation for why the restaurant terrace was closed and the bar terrace was open.
2. Restaurant and bar cover charges and inaccurate charges. The hotel charges a per-person cover charge. The charge applies both in the restaurant and at the bar. The menu says the charge is 12 euros per person, which is outrageous. For two people eating dinner, that is an extra 24 euros. Please note cover charges are NOT gratuity charges. This is not a mandatory tip for the staff. Cover charges are a compulsory fee for sitting at a table. Even though the menu discloses a cover charge of 12 euros per person, I was charged 14 euros in the restaurant. Upon complaint at check-out, the cover charges were removed entirely. If you charge a cover charge, at least charge the correct amount. An incorrect charge of 2 euros per person per table is a significant error. How many guests do not notice being overcharged by 2 euros per person at every meal? I doubt most guests see that they are overpaying by 2 euros. So, the hotel is making a lot of extra money from the mistake.
3. Housekeeping. When I returned from dinner at 9:20 p.m. on the last night of my stay, I did not receive turndown service. Around 9:30 p.m. I called to address the issue with the duty manager. At the same time, a housekeeper came to my room and ENTERED the room WITHOUT knocking on the door. She came to provide turndown service. That is unacceptable for two reasons. First, turndown service should have been provided much earlier. Second, a housekeeper (or any hotel staff) should NEVER enter a guest’s name without knocking at least two or three times.
4. Guest privacy. In the bar and restaurant, multiple staff asked for my room number and name in front of other guests. This is a significant privacy issue. Someone could overhear the room number and charge fraudulent transactions to your room. Some could also gain access to your room by getting a duplicate key.
5. Keys. Speaking of keys, the hotel uses old-fashioned keys. The hotel asks guests to deposit keys with the concierge when leaving the hotel. This is a very old-fashioned practice. Unfortunately, it is a significant security issue. The keys have a physical room number on them, which means anyone can access your room if they receive your key by mistake or if your key is misplaced and found by someone else. Also, in theory, anyone can walk up to the concierge staff and just ask for the key to your room number. Concierge staff cannot possibly remember every guest by face and room number. The hotel must consider a better way to do this.
6. As I said earlier, I was upgraded to the Patron Suite. Yes, the décor is elegant. There is no question about that. However, the décor does not match the hotel’s grandeur and overall classic décor and atmosphere. Had I been given a choice of a standard room with a Grand Canal view and a Patron Suite, I would have chosen a standard room. I booked The Gritti Palace because I wanted the décor and atmosphere you would expect at a hotel dating to the 15th century. Yes, the décor is elegant. The décor’s furniture and art are too modern — too contemporary for The Gritti Palace, especially compared to the rest of the hotel. The bad décor choices remind me of the former Westin in Venice that recently reopened as the St. Regis. During the renovation, the designers gave the hotel a generic modern décor that could be a St. Regis anywhere in the world. They removed all the charm and Venetian elements. The same is true with the décor of The Gritti’s Patron Suite. The décor of the Patron Suite could be the décor of a suite at a modern 5-star hotel in New York City or Hong Kong.
7. Beyond the décor of the Patron Suite, several things were poorly designed or were outright missing. There was only one trash can — a small trash can in the bathroom. There was no other trash can in the room. There was no clock on the nightstand. There were ZERO USB outlets anywhere in the room. How can a suite that sells for US$10,000 per night not have a single USB outlet? Similarly, there was a lack of accessible electrical outlets. I could only find TWO accessible electrical outlets to charge devices. That is unacceptable in the year 2025.
8. No butler service. While the concierge and bellmen staff were excellent, there were no butlers for guests staying in the most expensive rooms and suites. You do not get complimentary coffee or soft drinks to make up for the lack of an in-room coffeemaker. The Gritti Palace said in-room coffeemakers in Venice are illegal, although the Aman offers in-room coffeemakers. So, if coffeemakers are unlawful, how does Aman offer coffeemakers? At $10,000 per night, I think complimentary soft drinks from the mini-bar are expected.
At check-out, the Front Desk offered me 45,000 Bonvoy points for the issues I experienced. I declined because I do not need more Bonvoy points. I just asked for the cover charges to be removed and the wine at breakfast to be comped. They also offered a replica of their beautiful key fobs free of charge.
All things considered, would I return? Absolutely. The Gritti Palace is an excellent hotel. However, there are several excellent hotels in Venice. The only advantage The Gritti Palace has is its history and the décor. But like I said, the décor in my suite was not befitting. The nearby St. Regis, also a Marriott hotel, offers a comparable 5-star experience with significantly cheaper rates. The Aman is also priced equivalent to The Gritti Palace. There are also several independent 5-star hotels in Venice. If Marriott Bonvoy points or Marriott Bonvoy benefits are unimportant, compare prices before booking The Gritti.
Family traveller
Comment: 15 Apr 2025
Simply DivineTasty Flavors in a Lively Spot, Darlings!
Darlings, let me regale you with tales of this simply divine hotel! From the moment one steps through the doors, it's as if one has been transported to a realm of unparalleled luxury. The decor? UtThe food here is a delightful mix of flavors, with fresh ingredients that really stand out. The atmosphere is lively, making it a great spot for casual dining. Service is friendly but can be a bit slow during peak hours. Overall, a solid choice for a tasty meal!
terly fabulous, darling. The staff? More attentive than my personal stylist. And the spa! Oh, the spa. I emerged feeling like a new woman,
terly fabulous, darling. The staff? More attentive than my personal stylist. And the spa! Oh, the spa. I emerged feeling like a new woman,
Family traveller
Comment: 14 Apr 2025
Exceptional
Exceptional hotel perfectly located on the Grand Canal. We recently stayed for a couple of nights for a special family birthday celebration. Our room was exquisite and very palatial. Staff were attentive, warm and professional and nothing was too much trouble. We felt truly pampered. Seeing photos of all the famous guests who have stayed over the years added a special touch of glamour. We cannot wait to return.
Exceptional location
Campo S.Maria Del Giglio 2467, San Marco, Venice, 30124, Italy|0.53 km from city centre
10 things to dowithin 2.58 km
0.57 km
0.50 km
0.52 km
Transportationwithin 1.83 km
0.74 km
1.41 km
1.46 km
Airportwithin 26.44 km
7.72 km
26.44 km
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
from 3 to 11 years old
$219 (EUR125) per person per night
2 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast menu
Set menu
Breakfast options
American breakfast, Continental breakfast, Italian breakfast
Breakfast price
$93 (≈EUR 53)/person
The credit card holder must be present upon arrival with the credit card used for the booking. If a credit card of a third party is used, a signed authorization form of the credit card owner is mandatory and requested when booking.
Entry to the city of Venice is subject to payment of an access fee during specific days, unless the visitor falls into one of the categories that entitle them to exemption from payment. Please visit https://cda.ve.it/en/ for further information.
This hotel accepts the following payment methods:
Cash
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