Mercure Perth on Hay
417 Hay St, Central Perth, Perth, 6000, Australia
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
More about Mercure Perth on Hay
Mercure Perth on Hay
Newly refurbished Mercure Perth on Hay is located near the beautiful Swan River in the heart of Perth CBD.
Ratings and reviews
Cleanliness3.0
Location4.0
Service3.0
Rooms2.7
Value2.4
Sleep quality3.0
Traveller reviews
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Mentioned by travellers
Comment: 3 May 2025
Stayed in: May 2025
Staff went above to give great service. Is getting quite old but furnishings are new. Pizzas were very tasty & happy hour was great. Location is great.
Couple
Comment: 26 Mar 2025
Stayed in: Mar 2025
Not worthy of the Mercure name
This is an old hotel desperately in need of modernisation.
I have been an Accor All member for close to 2 decades & would have spent over 700 nights in their hotels. Most have been ideal, not this one though.
The carpark is diabolical for anyone owning a modern 4WD, ute of other larger vehicle. RAM & Chevrolet owners definitely unsuitable. That's OK but tell us on the website so we can book someone else! The carpark was reminiscent of Venice’s Villa Pisani Labirinto & getting our ute in & out was difficult to say the least. Ideal for late '60s Morris Mini Minors though.
My “accessible room” really wasn’t - outstanding features included… aircon controls mounted way out of reach, shower bench dangerously sloping down & toilet rolls/shower gels in hard to reach places. Also nowhere to hang the shower head that a wheelchair user could access. I am a manual wheelchair user with a small chair, the room would be impossible for someone with a large chair or powerchair & the bathroom would not be workable if you needed assistance - just too small.
Once switched on the air-conditioning sounded like a 747 just prior to take off.
We booked in for 6 nights but left after 2. They gave us a full refund for the nights & parking we cancelled.
.
I have been an Accor All member for close to 2 decades & would have spent over 700 nights in their hotels. Most have been ideal, not this one though.
The carpark is diabolical for anyone owning a modern 4WD, ute of other larger vehicle. RAM & Chevrolet owners definitely unsuitable. That's OK but tell us on the website so we can book someone else! The carpark was reminiscent of Venice’s Villa Pisani Labirinto & getting our ute in & out was difficult to say the least. Ideal for late '60s Morris Mini Minors though.
My “accessible room” really wasn’t - outstanding features included… aircon controls mounted way out of reach, shower bench dangerously sloping down & toilet rolls/shower gels in hard to reach places. Also nowhere to hang the shower head that a wheelchair user could access. I am a manual wheelchair user with a small chair, the room would be impossible for someone with a large chair or powerchair & the bathroom would not be workable if you needed assistance - just too small.
Once switched on the air-conditioning sounded like a 747 just prior to take off.
We booked in for 6 nights but left after 2. They gave us a full refund for the nights & parking we cancelled.
.
Couple
Comment: 15 May 2025
Stayed in: May 2025
Great location but dated rooms
Our stay was ok, the room was clean and tidy.
The rooms are in desperate need of an upgrade, they are dated.
The location is good and you are within walking distance to a lot of attractions and shops.
The view of St Mary,s Cathedral is lovely.
The breakfast is mediocre.
The rooms are in desperate need of an upgrade, they are dated.
The location is good and you are within walking distance to a lot of attractions and shops.
The view of St Mary,s Cathedral is lovely.
The breakfast is mediocre.
Comment: 1 Apr 2025
Stayed in: Mar 2025
My room was in extremely poor condition. Although management claimed that renovations were underway, I saw no evidence of this. The bathroom was particularly unhygienic—the bathtub was dirty and stained, while the floor tiles’ grout, which should have been light grey, was nearly black. Several fittings were loose on the walls, and the shower tap was loose, allowing water to enter into the wall.
On the first day of our stay, my wife suffered from food poisoning and required medical attention from a nurse. As compensation, the hotel offered us six complimentary breakfasts. However, given our experience, we were unwilling to risk further illness and chose to dine elsewhere instead.
Additionally, we prefer having breakfast in our room, but this hotel does not offer in-room breakfast service, which was an inconvenience.
Overall, our experience was disappointing, and we expected a much higher standard of cleanliness and service.
On the first day of our stay, my wife suffered from food poisoning and required medical attention from a nurse. As compensation, the hotel offered us six complimentary breakfasts. However, given our experience, we were unwilling to risk further illness and chose to dine elsewhere instead.
Additionally, we prefer having breakfast in our room, but this hotel does not offer in-room breakfast service, which was an inconvenience.
Overall, our experience was disappointing, and we expected a much higher standard of cleanliness and service.
Business traveller
Comment: 1 Mar 2025
Stayed in: Feb 2025
UNDERWHELMING AT BEST
Underwhelming at best. I travel extensively and stay often at Mercure hotels with the Accor group . This establishment really needs to be re classified from its present
4 stars rating to a 2 stars rating. On that basis it would be acceptable assuming the tariff was reduced accordingly. Check in was protracted and slow with only one staff member eventually coming to the check in desk with three people waiting to be attended.
I was directed to use the self service check in machine. Maybe expect that is how its done at Ibis budget definitely not a Mercure claiming to be a ' 4 star' hotel.
No acknowledgement received for being a loyal platinum Accor all member.
No personal welcome.
I did self service to room, no concierge service available. ( 4 star? )..
My critique of room {901} bathroom was a small bath with to single rose shower head. Shower water collected in bath which does present a slipping issue.
Older persons may have issue stepping over bath edge to shower. No basin amenities at all other than the rudimentary tissue box and liquid hand wash.
No tooth brush, razor blade, comb, ear buds etc. { 4 star? }.
Hotel is aged and understaffed, it was previously badged as a Travelodge.
If it is sold rooms as a two star establishment and priced accordingly, no issue, you get what you pay for but at $413 for two nights is not good value.
Breakfast was included in the rate and was retailing at $29 otherwise.
For $29 there's better value at nearby cafes.
The breakfast was not great but it was not terrible either. The usual fare, powdered scrambled eggs, commercial bacon etc similar to budget airport lounge food
This is the poorest quality Mercure I have stayed in.
Sadly It has tarnishes the Brand name.
4 stars rating to a 2 stars rating. On that basis it would be acceptable assuming the tariff was reduced accordingly. Check in was protracted and slow with only one staff member eventually coming to the check in desk with three people waiting to be attended.
I was directed to use the self service check in machine. Maybe expect that is how its done at Ibis budget definitely not a Mercure claiming to be a ' 4 star' hotel.
No acknowledgement received for being a loyal platinum Accor all member.
No personal welcome.
I did self service to room, no concierge service available. ( 4 star? )..
My critique of room {901} bathroom was a small bath with to single rose shower head. Shower water collected in bath which does present a slipping issue.
Older persons may have issue stepping over bath edge to shower. No basin amenities at all other than the rudimentary tissue box and liquid hand wash.
No tooth brush, razor blade, comb, ear buds etc. { 4 star? }.
Hotel is aged and understaffed, it was previously badged as a Travelodge.
If it is sold rooms as a two star establishment and priced accordingly, no issue, you get what you pay for but at $413 for two nights is not good value.
Breakfast was included in the rate and was retailing at $29 otherwise.
For $29 there's better value at nearby cafes.
The breakfast was not great but it was not terrible either. The usual fare, powdered scrambled eggs, commercial bacon etc similar to budget airport lounge food
This is the poorest quality Mercure I have stayed in.
Sadly It has tarnishes the Brand name.
Very good location
417 Hay St, Central Perth, Perth, 6000, Australia|1.04 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
American breakfast, Continental breakfast, English breakfast, Vegan breakfast, Vegetarian breakfast
Breakfast price
$30/person
Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note, there is a 1.4% credit card surcharge when using a credit card. Please note that full payment is required upon arrival. Please note that there are few parking options available for guests at Mercure Perth on Hay. For $30 per day, guests are able to park on-site at the Hotel - this is subject to availability upon arrival. Alternatively, there is offsite, secure parking available 200 metres walk from the Hotel for an additional charge of $25 per night. On arrival, the team will assist guests with parking requirements. There is free on-street parking, in front of the hotel from 18:00 to 08:00 each day. You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability. Please note guests receive free WiFi per room, per 24 hours. A faster speed can be purchased from $9.95 per 24 hours. Guests are required to show a valid photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This hotel accepts the following payment methods:
Mercure Perth on Hay: FAQs
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