The Swanston Hotel Melbourne Grand Mercure

8.2
Very good (8710)

0.20km from city centre

Room options

Location

9.5

Great location

Wonderfully located. Wonderful location in the CBD. Wonderful majestic views of Melbourne CBD.

Reviews

Provided by TrustYou

8.2
Very goodBased on 8710 reviews

Very good family hotel. Close to Chinatown. Good for sightseeing and located near shopping areas. Fantastic service.

8.2
Very goodBased on 8710 reviews

Great reception. Friendly service.

Excellent family hotel

Top 3% in city

Excellent romantic hotel

Top 5% in city

Excellent business hotel

Top 6% in city

Location
9.5

Great location

Wonderfully located. Wonderful location in the CBD. Wonderful majestic views of Melbourne CBD.

Service
8.7

Fantastic service

Customer service was impeccable. Effortless Checkin. Wonderfully helpful staff.

8.2
Very goodBased on 8710 reviews

Very good family hotel. Close to Chinatown. Good for sightseeing and located near shopping areas. Fantastic service.

8.2
Very goodBased on 8710 reviews

Great reception. Friendly service.

Room
7.3

Great room

Carpet which was vacuumed. Phone is a breeze. Bathroom exceeded our expectations.

Breakfast
6.4

Breakfast is average

Room service as well as brekky were delicious. Breakfast offering was poor. Food for breakfast was delicious as well.

WiFi
6.3

Regular internet service

Free in room WiFi. Free WiFi in the room. No receptionist in front of the computer.

Amenities
4.5

Amenities are not the best

Floors and lounge had stains. Dirty rooftop. Common areas are very tired and dirty looking.

Beach
4.0

Beach is not so nice

Not overly practical for a morning swim. No beach space.

Good to know

Check in from:
14:00
14:00
Check out before:
11:00
11:00

Hotel description

Located amongst Melbourne's famed shopping and entertainment attractions, the hotel is within easy walking distance to theatres, restaurants and bars. The air-conditioned establishment features 200 spacious and contemporary rooms, plus a bar, restaurant and the most knowledgeable concierge service in town. Guests are welcomed in the lobby with 24-hour reception and check-out service. Further facilities on offer to guests include a hotel safe, currency exchange facilities and conference facilities. The rooms are spacious and contemporary and include a TV and a minibar. There is also a personal safe, tea and coffee making facilities and an ironing set. The Louden Kitchen & Grill offers a traditional and hearty breakfast buffet and an a la carte dinner prepared just as you like it. Other dining options include the chic and cosy Cocoon Bar, Soul Cafe as well as 24 hour room service.

Facilities

Food & Drink

Internet

Concierge

Business

Health & Fitness

Room service

Parking & Transport

Airport shuttle, Parking, Valet parking

General

Laundry, WiFi, Shops, Lift, Disabled facilities, Non smoking, Safe deposit box

Policies

Express check-out, Front desk 24 hour

Food & Drink

Restaurant, Bar

Health & Fitness

Fitness centre, Pool

Internet

WiFi

Services

Concierge, Room service, Luggage storage, Currency exchange, Babysitting

In the rooms

Air conditioning, Disabled facilities, Safe deposit box

Business

Business centre, Meeting facilities

Rates from all sites

Total price for 1 night, 2 guests, 1 room