Tiger Airways Australia, operating as Tigerair Australia, is an Australian low-cost airline with a primary base at Melbourne Airport in Victoria. The airline has two other operating bases at Brisbane Airport and Sydney Airport. It currently has 13 Airbus A320-232 in its fleet which flies to 8 destinations in six states and territories throughout Australia, and 2 additional destinations. These destinations are Adelaide, Alice Springs, Brisbane, Cairns, Coffs Harbour, Gold Coast, Hobart, Mackay, Melbourne, Perth, Proserpine, Sunshine Coast, and Sydney.
Tiger Airways Australia passengers are also eligible for Tigerinsure, which you can avail during flight booking. You can either purchase One Way or Round Trip which can cover Domestic and International flights to Asia and South East Asia. For Tigerinsure Australia, it covers cancellation or amendment of your Tigerair ticket due to an unforeseen event beyond your control and if your checked Tigerair luggage is lost, stolen, or damaged. For Tigerinsure International, it covers for lost or damaged personal luggage and travel documents, for flight cancellation and lost deposits due to an unforeseen event beyond your control, and for missed connection if you missed your onward travel connection overseas due to the late arrival of your inbound Tigerair flight.
For additional convenience, the airline offers car rentals. Tiger Airways Australia offers flexible options from car rental companies like Alamo, Sixt, Europcar, Thrifty, Dollar Rent A Car, and National.
How to Check-in
Tiger Airways Australia enables passengers to check-in online via their website. Anyone who is eligible and has booked their flights are allowed to use the web check-in. However, for passengers who have pre-booked emergency exit row seats, those with special needs, and those travelling with infants must check-in at the airport. Flights (including return flights) available for web check-in are those from 72 hours (3 days) to 2 hours prior to scheduled departure times. Passengers are required to present the printed boarding pass directly at the departure gate if you have no checked baggage, or at the dedicated bag drop counter for inspection. The counters are open 2 hours prior to departure and strictly close 45 minutes prior to departure. Tiger Airways Australia also offers Early Check-in (ECI), where passengers can check-in as early as 4am for a flight departing several hours later, up to midnight on the same day. With this, you can relax and enjoy, or even take a short trip near the airport before boarding.
Baggage Allowance & Fees
For hand luggage, up to 2 bags that do not exceed a combined weight of 10kg is allowed, smaller than 54cm X 38cm X 23cm, and have no sharp edges. Additional luggage, larger items, or those heavier than 10kg must be checked in and are subject to applicable fees. A single item must not weigh more than 30kg for safety and occupational health reasons. Passengers are given the option of Luggage Upsize™, which provides more choices and allows up to 10kg of hand luggage free or an affordable fee for checked luggage. Odd-sized and bulky items, sporting and musical equipment, and other similar items must not exceed the dimensions of 30 x 117 x 38 cm and will form part of your free cabin baggage allowance. The airline reserves the right to prohibit certain items or require them to be contained within checked baggage if local regulations allow for their importation. These items are pointed/edged weapons, sharp objects, and blunt objects that may cause injury. There are also restrictions imposed on carriage of liquids, aerosols, and gels on passenger hand baggage, except when kept in containers with volumes of not more than 100 ml each and are properly sealed. Medications and special dietary requirements, including baby formula, are permitted in cabin baggage.
Passengers can pre-select their preferred seats during the booking process or up to four hours before departure.
The airline makes it convenient for guests to book their flights in five ways: online, just go to the official website and fill out your travel details to complete your booking; via a Tigerair-dedicated call centre; at the ticket counters within other Tigerair airports and all Australia domestic airports; or via participating local travel agents. Tiger Airways Australia accepts international credit cards. For those who purchased their tickets online, the airline only accepts debit cards issued in Australia. Debit cards are not accepted for other methods of booking. If you are travelling in a group of 10 or more, you can enjoy exclusive perks by availing the group booking service, which offers one flight price for all passengers and a low 25% deposit. Tiger Airways Australia reminds all passengers that all bookings are on a confirmed basis and strictly non-refundable. Flight changes can be made by paying the applicable fees and fare difference for up to 4 (four) hours before the scheduled departure time.
Tiger Airways Australia offers duty free programme and a wide range of food and beverage on the menu including vegetarian meals, Halal food selections – and other special diets. You can make a special request via the call centre, write, or fax in at least 5 days before departure. You can also check on your Duty Free allowance (varies from country to country and for the person traveling) if you wish to consume alcohol on-board. In addition, the airline also offers online tigerbites, where you can pre-order online up to 3 days prior to your flight departure. A free Tiger Tales inflight magazine is also given to passengers.
PO Box 2101
Melbourne, Victoria 3043
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